51 to 75 of 148 Customer Experience Jobs in the South East

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … locates with the Software Engineering Teams providing turn-key scalable data, data architecture, and database engineering solutions. American Express is also improving the developer experience where they can perform self-service using the automation tooling which the Director will be developing. Key Responsibilities:The successful candidate will bring solid … leadership to cross-functional teams while serving as the primary point of contact from inception to delivery for database needs. The candidate must have experience with CI/CD, DevOps, and Automation while the database components are rapidly being transformed to be deployed similar to application code. The Engineering more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

the work that needs to be done against the capacity and capability of all teams in the divisionDefine and deliver significant improvements in our customer experience and cost to serve across Energy Supply.Identification/collation of potential business improvements within Energy Supply in respect of processes and supporting … that all business users are effectively trained on new business process, to effectively integrate the new processes.Key RequirementsLeadership of large-scale Change programmes Previous experience of the Energy Industry, preferably B2B marketsPrevious demonstrable experience in successfully dealing with senior stakeholders up to Board levelExperience in managing challenging and … complex client & supplier engagementsIdentifying and driving large-scale continuous improvement programmesProven leadership of change and IT functionsProven experience in delivering digital projects and productsProven experience using a range of agile project management methodsDegree level (or equivalent) in a relevant discipline or specific related experienceExceptional communicator and experienced in more »

breaking these into actionable quarterly, monthly, and personal goals Market Insight : Keep a pulse on the market, gathering data on trends, competitor activities, and customer needs to inform our sales strategies Relationship Management : Build and maintain strong relationships with new and existing OEMs and the VETUS dealer network Sales … sales activities, managing daily operations and actively addressing any deviations from planned outcomes. You will report to the VETUS Branch Manager in the UK Customer Satisfaction : Handle customer complaints with a proactive approach, aiming for resolution and maintaining high levels of customer satisfaction Reporting and Analysis : Deliver … to engage with clients and prospects directly Your ability to communicate is exceptional, and you are fluent in the English language You have a customer-focused approach, adept at resolving issues and building lasting relationships About VETUS Founded in 1964, VETUS sets the global standard in the design and more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries Salary c£40k DOE 25 Days Holiday + 8 Bank Holidays Hybrid opportunity (3 days … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … development. Find your place in technology on #TeamAmex.This position is an opportunity for a Senior Engineering Manager to join one of our front-end experience teams; working on solutions for both Cardmembers and their friends. We are looking for an experienced leader with front end knowledge to manage and … themFacilitate regular 1:1s with the Junior Engineers in their team with an emphasis on establishing a regular feedback loopMinimum QualificationsSignificant years hands-on experience with front end JavaScript libraries/frameworksProven years working as a people mentor/coach Understanding of common Node packages and their uses e.g. more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … development. Find your place in technology on #TeamAmex.This position is an opportunity for a Senior Engineering Manager to join one of our front-end experience teams; working on solutions for both Cardmembers and their friends. We are looking for an experienced leader with front end knowledge to manage and … themFacilitate regular 1:1s with the Junior Engineers in their team with an emphasis on establishing a regular feedback loopMinimum QualificationsSignificant years hands-on experience with front end JavaScript libraries/frameworksProven years working as a people mentor/coach Understanding of common Node packages and their uses e.g. more »

proposals including design/installation/commissioning. Competency in writing and maintaining software logic to increase system efficiency and reduce downtime. Key Skills & Qualifications: Experience in CPO and Care is advantageous. Experience in working with macros. Experience working with iBMS and EBI systems. Experience in writing … a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #TheFutureIsWhatWeMakeIt Additional Information JOB ID: HRD232977 Category: Customer Experience Location: Skimped Hill Lane, Downshire Way,Bracknell,BERKSHIRE,RG12 1EB,United Kingdom Nonexempt more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will work closely with the … comparison with actuals; Supporting quality improvement initiatives for the business and services; Keeping stakeholders informed of progress and issues; Identifying opportunities for improving the customer experience, reducing costs or increasing efficiency; You will report into the Space Services Manager and your work will be prioritized in discussion with … them. About you A-Levels (or equivalent) in a STEM subject; Ability to work well as a member of a team. Experience in or knowledge of the following areas is required: Problem solving; Logical thinking; Customer Service; Viewing problems from multiple user perspectives; Communicating with customers or stakeholders more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like … critical strategic initiatives for the International Consumer and OPEN businesses. We are seeking an experienced Quality Assurance Engineer with test strategy, management and automation experience to join our team in Burgess Hill.Our Quality Engineers understand that “good enough” is never enough. They strive for the highest levels of quality … environmentIdentify opportunities to adopt innovative testing technologies and techniquesMinimum Qualifications:University Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferredSignificant experience and proven skills in quality and test engineering in the Financial industry specifically the Credit Card Domain with more »

Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … want to work in an inclusive, friendly, and supportive environment. We are seeking a Business Development Manager (Mobiles) who is/has: 2+ years experience of self-generating leads and sustaining a pipeline to meet and exceed agreed sales GP targets within the Telecoms or Mobile sector Demonstrable client … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … latest advancements and trends in data science, machine learning, and artificial intelligence, evaluating their potential impact on the organization's data strategy.Minimum Qualifications:Previous experience in a Data Science or Machine Learning based role.Expertise in machine learning, statistical modeling, and sophisticated analytics techniques, with experience in areas such … as regression, classification, clustering, time series analysis.Relevant work experience with natural language processing projects and hands-on experience with techniques like POS tagging, NER, word2vec, document classification, sentiment analysis etc.Proficiency in Python & SQL.Strong business acumen and the ability to translate business objectives into data science initiatives and actionable more »

of the AXA Partners Security SteerCo.KEY RESPONSIBILITIES You will ensure that IT is a valuable business partner, 100% aligned with the business strategy, delivering customer first solutions and services that help drive the growth of AXA PartnersIT & Digital Strategy and Solution Delivery The role encompasses translating strategic objectives into … cloud solutions.Contribute to business transformation through leveraging technology and innovation You will lead the execution of the IT/digital transformation strategy to enhance Customer Experience and drive internal improvements. It also includes managing local activities related to IT transformation programs, executing global transformation strategies, and leveraging agile … TOM) to improve quality, efficiency, and alignment with business objectives, while also focusing on technological levers for growth, cost efficiencies, risk reduction, and increased Customer NPS.SecurityYou will be accountable for maintaining applications and systems free of vulnerabilities and leading the first line of defense for security in coordination with more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team.Technical competence, comfortable working and conversing in a technical environmentStrong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsThe following experience and knowledge will be well considered:Experience in developing new products, establishing and leading detailed product roadmapsStrong competence in network and payment technology … network specifications, core systems and processes, ideally including new payment capabilities and trends.Program and Project management experience, leading sophisticated projects across multiple teams and geographiesAn understanding of network policy, and how that policy governs operational capabilities and process.An understanding of how network partners are connected to and configured on more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team.Technical competence, comfortable working and conversing in a technical environmentStrong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsThe following experience and knowledge will be well considered:Experience in developing new products, establishing and leading detailed product roadmapsStrong competence in network and payment technology … network specifications, core systems and processes, ideally including new payment capabilities and trends.Program and Project management experience, leading sophisticated projects across multiple teams and geographiesAn understanding of network policy, and how that policy governs operational capabilities and process.An understanding of how network partners are connected to and configured on more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team is on a mission to completely transform the issue management function and introduce industry leading capabilities in this space that will create better customer and colleague experiences.In this role, you’ll be leading the technical development for our initiatives with a focus on getting results quickly while building … drive software maturity and practices.Drive the team’s technical improvements and roadmap.Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics.Minimum QualificationsLeadership experience in a complex technical environment and/or comparable experienceSignifannt years of proven experience in Java, REST APIs, Spring Boot Framework, ReactJS, Redis more »

Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: 3 years as a Systems Analyst with experience in process optimisation Exposure to Microsoft Dynamics 365 and ability to implement small changes The ability to create reports using Power BI, Dashboards, Advanced … Find & Report Builder (SSRS) Experience working with cross functional teams including Project management and software development The ability to identify and implement process improvements Experience in digital transformation change management Any knowledge of Union Street aBILLity, Hubspot, is desirable What can Opus offer you? Free daily breakfasts in … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication. The role is a key part of enabling IT to deliver the strategic objectives for the group. Role Responsibilities: Strive to … all systems, both within Azure and locally are completed Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats … support for internal and external customers Assist with Active Directory administration and support Who We’re Looking For: At least one year of Industry experience of first and second line support within a corporate environment Ability to work as part of a team or solo as needed Excellent attention more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … Enterprise Digital Experiences Team (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling … development for core mobile and web experiences, plus the personalization products that power them. Our vision is to create the World’s best digital Customer experience.We are looking for a Senior Manager, Strategy and Planning who will play a critical role in assisting the VP of DCMX and the more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like … comprised of both Product Management and Engineering functions. Our critical platforms (Global Account Receivable, Global Loyalty & Benefits, and Digital Banking) underpin American Express’ essential customer segments, value propositions and business lines. Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for over … million cards in over 58 markets worldwide. Global Accounts Receivable powers our customer's financial life and Amex’s growth by building innovative Account Receivable Solutions for Consumer Card, Loans, and Commercial Card businesses. Digital Banking powers Deposits, Financial Planning, Bill Payment, and Money Movement experiences through innovative platform more »

factory in Slough. The position will involve working closely with all departments and providing valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time/no-fault forwards, prevention-focused culture. You will be responsible for: Development and implementation of … quality planning. The Individual: We are looking for an experienced Quality Engineer with a Data-driven mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have: Education/Experience Engineering or an equivalent level of … qualification in a related field. Proven experience as a Quality Engineer in a manufacturing environment. Strong knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D). Excellent problem-solving and analytical skills, with the ability to identify root causes and more »