the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets. Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated. Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes. Manage more »
Employment Type: Contract
Rate: £240 - £265/day £240 - 265 Per day Outside IR35
technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Leeds, Swillington Common, West Yorkshire, United Kingdom
Concept Onyx Recruitment
proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain ServiceLevel Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »
Employment Type: Permanent
Salary: £35000 - £42000/annum + Up to 10% Annual Bonus + excellent
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
coaching to your colleagues so that they can continue to learn from your experience and knowledge. KPIs 95% resolution of Internal IT tickets within SLA To pass Microsoft certifications that are relevant to the job role and wider company objectives 95% positive CSAT score on Internal IT tickets Retention of more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »
LE10 0AT, Hinckley, Leicestershire, United Kingdom
Big Red Recruitment Midlands Limited
the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: '-Enjoy working with a collaborative team of varied disciplines, skills, and experience '-Contribute to the planning of application more »
NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Three Sixty Talent
the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: -Working with a collaborative team of varied disciplines, skills, and experience -Contribute to the planning of application/ more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
Bright Horizons UK
the appropriate Team. Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s. Remote support of users. Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments. Travel may be necessary from time to more »
Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
Norwich, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Tiger Eye Consulting
for technical queries Develop and manage KPI metrics and reports to ensure the Service Desk aligns with ITIL v4 best practices and meets agreed SLA targets Benefits: Flexible home working options Supportive team and dynamic working environment The Ideal Candidate Your proactive attitude, combined with technical expertise, will ensure you more »
process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »
Exchange, PowerShell, SaaS Products Desirable skills: ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »
of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell more »
Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. The role would suit a strong 2nd line IT Support candidate that has had some experience of more »
Warwick, Warwickshire, West Midlands, United Kingdom
Pilgrims Europe
mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's Europe processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the more »
interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; * Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical more »
SW1P, Westminster Abbey, Greater London, United Kingdom
Ricoh
to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure sure that the impact and more »
Major Incident.. Request Fulfilment. Problem. Change. Access. Knowledge. Asst & Configuration The management of mature ITIL-based service management processes and controls. The establishment of SLA’s and adherence to industry standard KPIs. Ensuring customer service feedback is received and that a culture of continuous improvement is established and maintained for more »
Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
TC Group
to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA sound knowledge of IT systems, network configuration, significant applications and desktop support solid understanding of incident management and ITIL principles excellent attention to detail, strong more »
via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set ServiceLevelAgreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »
Dunstable, Central Bedfordshire, Bedfordshire, United Kingdom
1 Tech Staffing Ltd
near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st/2nd Line skills and is looking for the more »