St. Albans, Hertfordshire, South East, United Kingdom
Circle Group
a hands-on approach to problem-solving, ensuring issues are resolved within SLAs Take ownership of assigned incidents and manage them to resolution. Ensure SLA compliance, including response times, resolution times, and first-time fix rates. Troubleshoot application issues. With this opportunity, you'll also achieve: Starting salary around £30K more »
Farnborough, Hampshire, South East Hybrid / WFH Options
Leidos
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects more »
software problems. all support issues on the helpdesk system. out daily systems checks. PC updates and ensure standard builds are maintained. to company defined SLA’s & KPI’s. to UK Head office and other AMS sites What we're looking for? 5 GCSE Grades (C and above) or equivalent, including more »
assist in maintaining the organisation’s IT infrastructure, including servers, network devices (tablets/laptops/desktops etc) and systems in line with set SLA’s. Perform routine system monitoring, analysis and optimisation to ensure high availability and performance together with support partners. Ensure backups and restores are tested at more »
communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
stock and spares control and replenishment '€¢Ensure the delivery and maintenance of the standard desktop image, providing a timely reimaging process in conjunction with SLA's and KPI's '€¢Document and deliver pre-term ICT equipment testing plan to ensure that service availability is at the highest level attainable prior more »
configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically more »
Team Valley Trading Estate, Gateshead, Tyne and Wear, England
Kerridge Commercial Systems
taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the ServiceLevelAgreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »
WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »
service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »
on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »
external customers to ensure consistent experience * Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution * Ensure Department/Contract meets SLA performance targets * Maintain and improve customer satisfaction levels * Understand and adhere to policies and procedures * Keep skills up to date with IT industry standards as more »
a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »
external customers to ensure consistent experience * Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution * Ensure Department/Contract meets SLA performance targets * Maintain and improve customer satisfaction levels * Understand and adhere to policies and procedures * Keep skills up to date with IT industry standards as more »
the process of call forecasting and tracking. Develop the right organization of WFM and assignment. Manage the shift schedule process and operate to maximize SLA and staff satisfaction. Build real-time operation visualisation to improve the supervising operation efficiency. Maintain performance reports to track EU Customer Service team performance. Attend more »
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
and help mitigating risks by forecasting future performance · Liaise with commercial to ensure that quality performance is measured against the customer’s individual servicelevelagreement · Organize workshops and prioritize business requirements to define the development roadmap · Identify correlations and dependencies in complex data and make recommendations to operations and more »
development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »
model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write more »
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
