46 ITIL Jobs in the East Midlands

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years experience in a more »

and verbal), tenacity and ownership skills. Qualifications you would be expected to have * Degree educated (Preferred) * Qualified to vendor professional level (Mandatory) * Qualified to ITIL v4 Foundation level (Preferred) * BPSS, SC (Mandatory) Please send your latest CV more »

You will deliver against project milestones and outcomes, customer commitments and satisfaction measures. What are we looking for in the successful candidate? PRINCE2 Practitioner ITIL Foundation Certificate (V3 or V4) Previous experience of working in a Service Transition or Senior Service Introduction Manager role Working on client facing projects Working more »

facilitate greater freedom and autonomy. About You You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification. You will have all or a mixture of skills from the following areas: Windows Server 2016/2019/2022 Active … Certificate Services Azure/AWS and AZURE MFA security configuration PowerShell scripting Qualifications Essential: Relevant Professional IT Certification or experience in similar role Desirable: ITIL V3/4 Foundation certified IT Services The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services more »

remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the network infrastructure has the capacity to cope and deliver more »

for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations. Developing and refining ITSM processes, contributing to the overall resilience and efficiency … implementing effective solutions. Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable) Global complex business exposure Experience in IT service management, with a proven track record in incident management, change management, and problem management. In more »

remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the network infrastructure has the capacity to cope and deliver more »

with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the efficient and effective resolution of faults and customer feedback are addressed more »

IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership and updating knowledge … IP Protocols Routing and Switching fault resolution Understanding of Firewalls and security technologies Experience of ICMP/SNMP monitoring tools Experience of VMWare NSX ITIL certification. more »

in a professional manner at all levels including staff within NGH and other Trusts and members of the general public and outside agencies Desirable ITIL Foundation in Service Management CompTIA A+ CompTIA N+ MCSA in Window 10 - installing & Troubleshooting Knowledge & Experience Essential Experience of providing telephone support to customers in … technical and professional staff Experience of delivering ICT service desk support Experience of working in a hospital or other NHS setting Working in an ITIL environmen Skills Essential Good keyboard skills with attention to detail Attention to detail with excellent written English Good analytical/problem solving skills Strong interpersonal more »

a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting to support service delivery. Role & Responsibilities … driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed. AttributesEssentialPreferred Qualifications Higher education qualification and relevant IT experience ITIL V3/4 qualification or equivalent Experience Leadership experience in change/configuration management IT service management experience Skills Decision-making, stakeholder management, analytical skills … Data analysis, project management Knowledge ITIL Service Asset and Configuration Management Multi-tiered applications, SDLC Other Attributes Team player, self-motivated, customer service ethos ITIL working practices, flexibility Additional Information: This role involves defining strategic direction and managing large, competing workloads. The role holder makes strategic decisions on change initiatives more »

Mathematics at grade C or above NVQ II in Customer Care or IT related subject European Computer Driving License or equivalent IT qualification Desirable ITIL Foundation in Service Management CompTIA A+ CompTIA N+ MCSA in Window 10 - installing & Troubleshooting Experience Essential Experience of providing telephone support to customers in a … using guidelines alongside own initiative when dealing with customer's requests and queries Desirable Experience of delivering ICT service desk support Working in an ITIL environment Familiar with basic PC hardware components and functionality Key Competencies Essential Able to communicate effectively with customers from a wide range of backgrounds Understanding more »

leading security products and a permanent place in an evolving IT Team. Duties include: Triaging and responding to helpdesk queries as part of an ITIL L1 service management model Managing the hardware stock and managing purchasing in collaboration with the Operations Manager. Assisting with license management Liaising with users to … O365 Admin Comfortable with general IT Lenovo support Managing user permissions on Azure and other cloud service providers Important: Awareness of software delivery lifecycle (ITIL ITSM) Jira/Confluence Awareness of structured data management and SQL Desirable MS Dynamics experience is advantageous Experience of MS Omnichannel is a plus Enhanced more »

outstanding service experiences whilst identifying ways to optimise process improvements that will provide opportunities to be more efficient and productive. · To set and implement ITIL standards and introduce a culture of continuous improvement and customer satisfaction by ensuring the quality of service provided to the end-users, either through internal … new ways of working and fostering a service focused culture within service operations teams and the wider Technology community. · Embed, own and operate the ITIL service management processes for Incident, Request, Fulfilment, Change and Problem and ensure that technology products and services are fit for purpose, operatable and supportable through … Science, or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job · ITIL Qualified · Significant experience of working within ITIL Service Management in similar size organisations · Previous experience of leading Service Management transformation activities · Experience of o Risk more »

Management activities as necessary. Ensure compliance with Information Security processes and regulations. Key skills for the IT Incident Manager: Minimum 5 years' experience managing ITIL processes in medium to large organizations. Proficiency with helpdesk ticketing systems (ITSM tools) and IT Applications/Infrastructure. ITIL Foundation qualification is a must. Proven more »

IT Change Manager ITIL Northampton, Northamptonshire hybrid working role Salary 55-58k plus excellent benefits, hybrid working with 1 day a week in their Northampton offices. We have a new role for an advanced organisation who are constantly pushing for pushing for positive change within their business, with continued … solid background in Change Management, you'll lead release governance, establishing frameworks for safe and efficient change delivery. Core skills for this Change Manager ITIL Foundation v3 or ITIL4 is essential Candidates must have 2-3 years experience in an ITIL Change and Release Management role Ability to influence others … ensure visibility of changes without slowing output. Keywords; Business Change, Business Change Manager, Change Manager, Release Manager, IT Service Delivery Manager, Northampton, Northamptonshire, Midlands, ITIL, IT networks & infrastructure, Change Management, Bedford, Kettering, Bank, Release Management, remote, #wfh Send your CV to or call 0161 438 1178 Please follow us on more »

to the requirements to get hands-on often you will be site-based 5 days a week. The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication … finding PCs, Networks, and Cabling *Office 365 and Windows updates, rollouts, and PC Build *Site-based 5 days a week The Person: *Familiar with ITIL practices *Good Windows experience (O365 and OS) *Strong English Language Skills *Full Drivers Licence Reference Number: BBBH226760 To apply for this role or for to more »

to the requirements to get hands-on often you will be site-based 5 days a week. The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication … finding PCs, Networks, and Cabling *Office 365 and Windows updates, rollouts, and PC Build *Site-based 5 days a week The Person: *Familiar with ITIL practices *Good Windows experience (O365 and OS) *Strong English Language Skills *Full Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role more »

to the requirements to get hands-on often you will be site-based 5 days a week. The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication … finding PCs, Networks, and Cabling *Office 365 and Windows updates, rollouts, and PC Build *Site-based 5 days a week The Person: *Familiar with ITIL practices *Good Windows experience (O365 and OS) *Strong English Language Skills *Full Drivers Licence Reference Number: BBBH226760 To apply for this role or for to more »