skills with an ability to convey key messages to technical and non-technical stakeholders Understanding of IT solution lifecycle and methodologies such as Agile, ITIL Logical and careful approach to testing and problem solving with both hardware and software Ability to prioritise own tasking to meet programme needs Customer-focused more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
s responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Acts as a technical lead within the team for specific technologies more »
Bristol, City of Bristol, United Kingdom Hybrid / WFH Options
Artis Recruitment
Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering more »
in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic TCP/IP networking, Citrix, and MS Office more »
Windows Server 2016/2019/2022 Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 ITIL Azure and AWS Understanding of Information Security best practices MS Exchange Server 2016/2019 Virtualisation - VMware/Hyper-V. Experience of project delivery, gathering more »
Admin, MS O365 Suite At least 1 formal IT qualification preferred e.g. Cisco CCNA, MSCA, MSCE or equivalent Full UK driving licence Desirable ITIL V4 Foundation Excellent working knowledge of one or more of the following:- Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience Working knowledge of Cloud Technologies with more »
post-holder will actively participate in IT project implementation plans. Person Specification Qualifications Essential Relevant Degree or Masters in IT Field or equivalent experience; ITIL Foundation Certificate Microsoft Certified Professional or equivalent experience; Desirable Citrix administration certificate VMware administration certificate Experience Essential Experience with designing and implementing all aspects of more »
South Western Ambulance Service NHS Foundation Trust
Desirable Experience in Healthcare or IT environment. Education and Qualifications Essential Degree or equivalent work experience Current clean driving license. Desirable General management or ITIL Service Management qualification. Certified PRINCE2 Practitioner or equivalent project management qualification. Skills, knowledge, ability Essential Ability to project manage complex organisation change. Demonstrate significant written more »
attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server more »
a proactive approach to resolving issues. Collaborative team player who supports colleagues. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proven experience in IT infrastructure, desktop systems, and business applications. Quality and Consistency: Ability to follow processes, policies, procedures, and guidelines to maintain consistent more »
able to estimate the possible impact of an interruption of service and the consequences of problems with/or the loss of computer services. ITIL certified or willing to obtain certification as part of the development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics more »
The successful service desk team lead will have: End-user computing experience Windows 10, O365 technical support experience Active Directory Administration Strong knowledge of ITIL best practices Outstanding customer service and communication skills. Experience collaborating with internal teams and external suppliers. Strong analytical and problem-solving abilities. Experiencemanaging and leading more »
members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems including O365, Azure, Domain administration Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including more »
Keynsham, Somerset, United Kingdom Hybrid / WFH Options
Robert Half
skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and more »
Devon, England, United Kingdom Hybrid / WFH Options
Delt Shared Services Ltd
Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications: Microsoft Certified (Windows 10, MCP, MCTS, etc.) ITIL v3 Foundation Full UK Driving License If this sounds like you, get in touch! What do you get? Being part of a highly technical and more »
for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or attained certifications like CCNA, Microsoft Teams Administrator Associate, Azure Administrator Associate, VMWare). Exceptional customer more »
major incidents Strong analytical, problem-solving and communication skills. Ability to communicate technical updates to non-technical stakeholders. Maintain up-to-date knowledge of ITIL Understanding of Cloud Computing such as GCP, AWS, Azure, and their associated components. Experience in handling major incidents for Cloud Services Ability to remain calm more »
environments, Citrix, VMWare, LAN/WAN technologies, and systems management Ability to optimally fix applications and hardware in a customer-focused environment Familiar with ITIL practices It would be great if you had: Familiarity with SysTrack Knowledge of Sysinternals Tools, including Procmon If you are interested in this role but more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Michael Page Technology
Server Architecture. Understanding of Voice Protocols and routing Excellent organisational and project management skills. Strong communication and interpersonal skills. Knowledge of ISO27001 standards and ITIL Framework Cisco CCNA (or similar) Desirable: Knowledge of Dialogic or Ribbon SBC Certifications in Azure AZ-104 Teams Admin MS700 (or Similar) Cisco CCNA (or more »
Avon & Wiltshire Mental Health Partnership NHS Trust
Person Specification Education and Qualification Essential Educated to Degree level or equivalent experience An understanding of PRINCE2 project management methodology or equivalent experience Desirable ITIL Service Level Management certification or equivalent experience Relevant certifications in Power Apps and Power Automate are a plus. Skills and Abilities Essential Logical approach fault more »
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Berkeley Square IT Ltd
collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get more »
drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An more »
and external. Familiar with information management practices, system development lifecycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks Track record of influencing technology partners within the context of managed services. Knowledge and understanding of different modelling languages e.g. BPMN, UML, ArchiMate TOGAF more »
solutions,including Azure Active Directory Cyber security awareness and a logical approach to minimising risk within our technical environment An understanding or certification in ITIL, specifically incident, problem and change management Ability to demonstrate experience of in-depth problem-solving skills and solution based thinking An ability to analyse complex more »
