47 Problem Management Jobs in the South East

what you will be doing: • Strategically developing, optimising, and supporting IT infrastructure and security architecture • Leading the internal infrastructure team, providing guidance, coaching, and management • Collaborating with stakeholders including project teams, service desk, operations teams, and external partners • Managing key external infrastructure 3rd parties and suppliers, ensuring performance and … team • Driving IT customer service and continuous improvement initiatives • Maintaining documented technical support procedures for all key IT systems • Manage assigned tickets, resolutions, and problem management, providing 3rd line technical support • Working with service delivery teams to maintain SLAs and supportability for defined IT services • Providing expertise in … IT and Cybersecurity, ensuring compliance with relevant standards Ideally, your skills and experience will include: • Excellent team and line management, able to lead dynamic and delivery-focused teams • Strong technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN, cloud services (Azure/AWS), domain services, servers more »

The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … Proven technical support experience in a similar environment. Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud Experience of Intune and Autopilot - Management, Design, Implementation Co-Pilot experience would be a bonus. Modern … On-Premises infrastructure management – Current Windows Server versions & services Network Infrastructure - Management, Design, and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. Understanding of incident and problem management, change and more »

currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate, analyse and … problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »

CCaaS. The Cloud Design & Migration Engineer provides technical support to clients directly, and to other members of their teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … where needed to ensure success. The successful candidate will have the following technical experience: •Windows and Microsoft Modern Workplace technologies. • Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud. • Experience of Intune and Autopilot - Management, Design, Implementation • Co-Pilot experience would be a bonus. • Modern … On-Premises infrastructure management – Current Windows Server versions & services o Remote Desktop Services, Session Host, Connection Broker experience beneficial. • Network Infrastructure - Management, Design, and Implementation. • Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator … excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business Provide solution … and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security alerts Establishing a good working more »

the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft’s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and project delivery capabilities for production environments, we also provide equivalent support for the associated development and route … assist with Domain Governance queries e.g. Microsoft Azure, Patching, Compliance e.g. Cyber Portfolio, AD hardening, AD Restructure with strong focus on Change, Incident and Problem Management and wherever possible Incident Reduction and Service Improvements.We want to recruit a new engineer to join our team.What will this role entail more »

management. As part of your duties, you will be responsible for: Strategic Leadership and Execution: Lead and execute a variety of international projects Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according … to plan. Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals. Resource Coordination: Efficiently allocate and manage resources to ensure that projects are completed within timelines … and budgets. Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects. Reporting and Analysis: Develop comprehensive reports detailing the progress, hurdles more »

not limited to Japan Remittance process improvements, India laptop SWAT analysis, CCP Dedicated Support enhancement, and the strategic planning for new campus transitions. Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according … to plan. Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals. SWAT Analysis: Conduct SWAT (Strengths, Weaknesses, Opportunities, Threats) analyses to identify strategic improvement opportunities across … completed within timelines and budgets. Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects. Reporting and Analysis: Develop comprehensive reports detailing more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

UK Security Clearance and a DBS About you Able to work using own initiative Able to see issues and apply a troubleshooting approach to problem management and resolution Able to communicate both written and verbally to other teams and team members as well as other members of the more »

etc. Proven experience in a customer facing role –great communication skills to work with audiences of varying technical knowledge. Proven skills in incident and problem management, change and configuration management. Understanding and experience with customer SLAs Microsoft or Cisco Certifications and experience of Co-Pilot would be beneficial more »

queries in line with the customer. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets. Performing initial triage and actioning initial actions for Service. Communication with … customers as required; keeping them informed. Identify trending and patterns to initiate Problem Management Creation of Training manuals What are we looking for? 12 - 18 months minimum in an IT Service desk position or time in a technical support role essential. In-depth and current knowledge of computer … programs and hardware Excellent interpersonal, oral, and written communication skills Can do attitude and willingness to collaborate, team player mindset. Excellent organisational and time management skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

while working closely with Engineering teams to maintain the operational integrity of production systems. Provide efficient application support and administration, including incident resolution and problem management follow up based on knowledge articles, SOPs and Run Books Configure, support, and provide subject matter expertise for Salesforce's Sales and … troubleshooting skills including the ability to analyze and resolve difficult problems quickly with keen attention to detail Demonstrated proficiency in the use of data management tools such as Data Loader Detail-oriented with excellent verbal and written communication skills Indotronix is an Equal Opportunity Employer more »

Farnborough and Ascot Salary: Up to 60k + Benefits Start Date: ASAP Interview process: 2 Video Interview - Interview slots for next week Skills Required: Management, Design, Implementation & Customer Migration to the cloud Intune and Autopilot Co-pilot experience Office 365 SharePoint Network Infrastructure Incident and problem management more »

Farnborough and Ascot Salary: Up to 60k + Benefits Start Date: ASAP Interview process: 2 Video Interview - Interview slots for next week Skills Required: Management, Design, Implementation & Customer Migration to the cloud Intune and Autopilot Co-pilot experience Office 365 SharePoint Network Infrastructure Incident and problem management more »

Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance … organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. … Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering more »

security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide resilient … Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Ensure … other reasonable duties aligned to your position from time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT more »

security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide resilient … Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Ensure … other reasonable duties aligned to your position from time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT more »

of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to collaborate and achieve together … Infrastructure Engineer to support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve: Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.Incident Management: Incident logging, triage and … 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA'sPatch Deployment: Deployment of monthly security patches to Microsoft server environments using the more »