51 to 75 of 468 SLA Jobs in England

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

for IT project managers, vendors, and end users during the project implementation. Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have more »

role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »

pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »

and Data) in the effective delivery of all BAU IT services and project and programme related activities Manage Service reviews, IT performance/Service Level Agreement based reporting Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

. For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of more »

. For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring more »

the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will more »

management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »

service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »

SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »

/Office365, Active Directory, VMWare/HyperV, Laptop/desktop installation. SQL Experience in an IT support Engineer role Passion for application support SLA's Project work The role is fully office based in Sheffield, but travel may be required all over the UK mainland once a month expenses fully more »

teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »

services. Main Responsibilities Being the first point of escalation for the 1st Line Support Team Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc Analyse diagnose and resolving issues more »

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »