123 SLA Jobs in London

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the … company's team and customers. · Ensures that Service Level Agreement (SLA) targets are consistently met. · Manages the Tech Support team and ensures their daily workflow is in line with achieving our SLA · Manages the Daily Support Dashboard and identifies areas of improvement · Communicates persistently recurring data bugs to the product more »

throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »

before they impact service Produce MI and present analysis for management and committees Monitor and manage workflow queues to ensure Service Level Agreement's (SLA’s) are met and ensure quality standards are regularly tested and maintained Reporting data to the Financial Conduct Authority (FCA) Assisting with day-to-day more »

training documents. Maintain a strong understanding of ITIL framework & SLAs, particularly in Change/Release/Problem & Incident Management. Handle priority-based tickets, manage SLA processes, and escalate issues as necessary to ensure timely resolution. Maintain a 24X7 service mindset and be ready to support business needs as required. Be … Proven experience as a Workday HCM Consultant or similar role, with deep knowledge of Workday modules. Strong understanding of ITIL framework and experience with SLA management. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving skills and ability to handle priority more »

Role - Desktop Support Engineer Location - London, UK (Onsite) Role Type - Contract (Inside IR35) Job Description - Required Skills/Experience: Strong experience with Windows 11 deployment, configuration, and troubleshooting. Strong experience with SCCM/MECM and Group Policy. Understanding of Windows more »

in Vendor Management, Governance reporting, and financial analysis. Your responsibilities will include managing key vendor relationships, ensuring project adherence and progress, and overseeing organisational SLA's and controls for the IT & Operations function. Collaboration is key, as you'll work closely with various stakeholders across the organisation, from Group Quality … what your day-to-day will look like: Understanding & Liaising: You'll liaise with local and group teams to grasp functions and performance. Reporting & SLA Management: Develop and manage performance metrics and reporting, ensuring alignment with corporate standards. Contract Renewals: Support the implementation of a contract renewal calendar, tracking progress … from third parties. You'll bring to the table: Experience in implementing or managing governance processes related to vendors and contracts. Expertise in reporting & SLA development. Knowledge of PMO and project processes. Regulatory reporting experience. Stellar verbal and written communication skills. Strong interpersonal skills, enabling you to work independently and more »

ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard more »

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and more »

ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »

These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's. Responsibilities: Understand how applications are used on a daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working … High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working with Microsoft technologies Supporting finance based applications such as Sage, QuickBooks & Xero Supporting ERP systems such as SAP Working within all of the more »

you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes. Ideas on how processes and procedures can be improved or new … ideas on how to improve our Support model would be both welcomed and encouraged. Responsibilities: • Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented more »

Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. Responsibilities will include but are not limited to; Liaise with local and group teams to understand assigned areas and performance Develop … reporting & SLA capabilities and manage performance metrics and reporting for assigned remit Create or track/implement a calendar of contract renewals and track progress to completion Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and … candidate should have; Experience in implementing or managing governance processes related to vendors and suppliers Experience working for an insurance company Exposure to reporting & SLA development experience Knowledge of PMO and project processes Regulatory reporting experience more »

a team consisting of System & Service Engineers. The team is responsible for: Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Terminations) are delivered within expected more »

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »

client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »

client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »

a system design to streamline and automate the onboarding process where possible. Organise pre-onboarding preparation in line with the company’s process and SLA providers. Enhance the new employees’ onboarding experience through welcoming communication with clear instructions before their induction day in order for them to understand what they … line manager to understand the leaver’s situation before starting the offboarding process. Organise and monitor the offboarding process, trigger relevant tasks to offboarding SLA providers. Prepare relevant exit correspondence with the departing employee. Have clear and friendly communication with departing employees and attend to any queries and concerns pertaining more »

Are you an experienced Senior Producer (Account Specific) looking for a great job in an award-winning studio, working on amazing video games advertising? Read on… About Maverick: Maverick by name, maverick by nature. For a quarter-century, we’ve more »

Senior business travel consultants required for this global TMC who have won some new business. They are looking for 1 consultant with strong sabre knowledge, salary up to 38k plus 5% bonus, 25 days holidays, pension, health care etc to more »

Technical Estimator (HVAC) £60,000-65,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Service Engineer with a passion for figures looking to come off the tools into an more »

HVAC Technical Estimator £40,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Technical Estimator ready to join a growing and well established company who provide a high quality service more »