76 to 100 of 527 SLA Jobs in the UK

the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will more »

management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »

cover where needed as part of a shift system. Previous experience of using Freshservice IT support management tool to resolve support tickets and track SLA’s Previous experience of using an asset management tool such as Asset Panda Benefits Salary £28,00 - £31,000 gross per annum depending on experience more »

service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »

SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »

SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »

teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of more »

following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA, UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified Interested? Please apply below. Service Delivery Manager, Service more »

updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »

either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise awareness of issues with the customer. Supporting servers, desktops, laptops, applications, mobile phones. Communicate more »

using skills in active listening and problem solving • Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA • Track all issues in a standard tracking system such as Microsoft Dynamics • Document server-side issues using ticketing software such as Jira • Create and manage more »

for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »

experience Management Training (CMMI level 5 or equivalent) Experience Experience in service delivery within an NHS trust or healthcare business Extensive experience of operational SLA monitoring and management An ability to step in an backfill any shortages in the team. Working with a range of multidisciplinary teams to deliver complex more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »

the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST’s ensuring all business SLA’s and KPI’s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST’s more »

the needs of stakeholders by fully engaging, in ways which work for them. Complete BAU reporting on an ongoing basis with high adherence to SLA’s Perform regular maintenance and audit checking of reporting suite to ensure meeting customer requirements. Transform raw data into actionable data sets that effectively serve more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to project more »

policies. Provide the advanced technical knowledge required to reactively triage and fix incidents, as Level 3, or maintaining issue logs for ongoing Problem Management SLA's/OLA's for all technology services Skills/Experience required: Server, storage & networking hardware Virtualisation VDI Cloud technologies (AWS, Azure) Backup, Recovery & Disaster more »

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's Key Skills and Experience: Required At least 2 year experience with Veeam Backup & Replication At least 2 years experience with Server Virtualisation (Hyper-V more »

be: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »