151 to 175 of 1,196 Service Delivery Jobs

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

Work location: Global House - Huntington Job Summary Genesis is seeking a qualified and seasoned Head of Delivery with specific experience in 4G and 5G Technology Solutions, Services and associated activities to work UK wide on long term customer contracts, although based from our Head Office in Huntingdon. This will … Managers supporting a number of Clients. You will be involved in leading, early planning and management of the services needed to secure an efficient delivery process for your portfolio ensuring timely customer acceptance supporting the team as required. The role is primarily to provide technical support to Support Sales … Team on RFP/RFQ, Project Teams, and Customer Support for ongoing projects where needed. Head of Delivery will be responsible for supporting various services across multiple customers, including, but not limited to the DICI of client s LTE & 5G RAN. Other solutions may also include In-Building, Survey more »

Job summary We are looking for a forward thinking, highly specialised cardiac physiologist to join our friendly, motivated, energetic team, to support the delivery of a high quality cardiac rhythm management service in this leading tertiary centre. To apply for this post you must have full BHRS (HRUK … job As a large tertiary centre we provide the full range of invasive and non-invasive procedures. Our EP/RFA and 3D mapping service utilises Precision, Ensite, Diamond Temp, Carto and CRYO technologies. We regularly utilise new technologies on a limited market release basis. Following expansion to the … VT ablation service, the Trust is now the largest centre within the region providing the procedure and is the Abbott VT Ablation training centre within the UK.. The device implant service has grown and now includes S-ICD's and Micra A-V, as well as ICD, CRT more »

Service Desk Co-Ordinator - £25k Nelson, Lancashire The Role: Do you have the organisational skills to keep a busy service desk running smoothly? Are you adept at communicating with both customers and engineers to ensure top-notch service delivery? If so, we have an exciting opportunity … for you. As a Service Desk Co-Ordinator at APT Controls, you'll be the linchpin in our service delivery, ensuring ... APCT1_UKTJ more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

exciting time for us here at Delt and we would love you to join us on our journey! The Role: The Identity and Collaboration Service Owner plays a key role at Delt in taking the lead Service Ownership role facing out into Delt’s customers and acting as … the service’s technical advocate within Delt. Working with IT leaders throughout Delt they will develop an intimate knowledge of the services, technology and future initiatives. By developing a relationship as a trusted technical advisor within Delt, they will support Delt’s customers in the ongoing development and delivery … current understanding of Identity and Collaboration solutions, along with the vendors and Delt’s Technology Strategy and Roadmap. Using that knowledge to both shape delivery activity and inform the development of Delt’s Technology roadmap. As the service owner within Delt you will be empowered to ensure the more »

Ensuring that the Incident Management System is used effectively to ensure all details of actions and contact are recorded appropriately. Monitor, respond and action Service Call Queues for the Unified Communications team efficiently and effectively as a part of daily operations. Ensure that all service impacting incidents and … changes are communicated clearly to the business and internally within the department to the appropriate team managers and to the Service Desk via their manager. The post holder will provide access to the telephone switch rooms and the distribution points. Logging of faults/warranty claims with system and … Have high-level awareness of the financial performance of Unified Communications, including achievement of financial targets, balancing potentially conflicting demands of budgetary requirements and service requirements. Deputise for the Unified Communications Team Leader as necessary and where appropriate. Technical Service Delivery The post holder will be responsible more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

Service Delivery Manager - Digital Governance Birmingham or Leeds - Hybrid Your new role As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role in the Digital Demand Process, ensuring … agreed quality standards before they enter the investment approval process; Line-management and ongoing development of junior staff within the team to support the delivery of the work. To be successful Experience within a portfolio, programme or project office environment, ideally with involvement in governance, business case production or … days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and more »

NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building … and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement with … suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. more »

company, and we want top-notch people to join us in that mission. JOB OVERVIEW The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and … team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites. ROLES AND RESPONSIBILITIES Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs Manage issues reported by email, telephone and in-person, utilizing … IT peers and external suppliers on incidents, projects and tasks Lead communications to business on behalf of IT Dept. Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF more »

in repository. Create and implement DevOps, support, maintenance and governance practices and processes for the Cloud Platform. Solution and implement all aspects of Cloud service models and application delivery such as PaaS, Serverless and Containerization infrastructure. Establish On-prem and Cloud Network interface with Load balancers, firewalls, VPNs … maintain a cloud platform. Create the capabilities required to utilize automation practices for initializing, provisioning, and optimizing systems, and facilitate infrastructure orchestration – embracing self-service and autonomy. Ensure systems and application have efficient and actionable monitoring with SLO aligned with business goals. Develop, plan, create Proof of Concept environments … prem and in the cloud. Lead and participate in architectural and governance reviews and/or audits. Consult and support other divisions within solutions delivery in application integration and development. Implement projects in close collaboration with other stakeholders (strategic business solutions, solution delivery, service delivery, business more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

various global sectors and projects? Thier success stems from the diverse expertise and knowledge of our people. As a leader in their Technology Solutions Delivery & Support Team, you'll play a pivotal role in tackling our clients' toughest challenges and driving transformational activities using your top-notch technical and … identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct … the ability to articulate the value of our services and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with more »

various global sectors and projects? Thier success stems from the diverse expertise and knowledge of our people. As a leader in their Technology Solutions Delivery & Support Team, you'll play a pivotal role in tackling our clients' toughest challenges and driving transformational activities using your top-notch technical and … identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct … the ability to articulate the value of our services and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: to the planning of application/infrastructure releases and configuration changes support requests from customers by phone, email and online making use of the call logging system with key internal stakeholders and external third-party more »

Role: Through Life Support & Delivery Specialists Location: Gloucestershire | Hybrid Contract Type: Permanent Salary: £27k - £36k, depending on experience Exciting Career Opportunities in Through-Life Support and Service Delivery Join Our client, a trusted leader with over six decades of experience in Engineering and Equipment supportability services and … costs, enhancing efficiency, and ensuring the right equipment and parts are always where you need them. They currently have multiple openings in their Operational Delivery function for individuals to contribute as Through Life Support (TLS) and In Service Delivery (SDM) specialists. These roles focus on equipment used … option to work from home part of the week. As part of thier team, you will be responsible for planning, delivering, and operating in-service support, managing equipment modifications, addressing repair procedures, and resolving design or maintenance challenges. Collaboration with a diverse range of specialists is key to ensuring more »

the DTL Ambassador role is to support SNEE PCNs and Practices to deliver ongoing improvement of services. The role requires experience in business and service improvement with expertise in transformational change and an understanding of general practice digital systems and how they can be utilised to drive improvement. The … post holder will work with system leaders and teams in conjunction with PCNs and Practices across SNEE to support service improvements, identify opportunities to make positive transformation to deliver change in line with NHSE and ICS strategy. About us What we can offer you: A strong ethos of flexible … giving us first class equipment and no wait responses A commitment to personal development, training and leadership opportunities Cycle to work scheme Death in service cover Competitive salaries with annual benchmarking 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years more »

Neurology Divisional Team. The Division of Neurology is responsible for a wide range of clinical and non-clinical services, including a comprehensive Neurological outpatient service, provided across 14 hospitals. The successful applicant will be a key member of the Neurology Divisional Senior Team and will report to the Clinical … Business Manager. The post holder will be responsible for the day to day operational management of the Neurology service, providing operational leadership and support to sub-specialities, including pathway development, service improvement and ensuring robust Data quality KPI. They will have responsibility for ensuring services are delivered within … contact: Jenni Atkinson Clinical Business Manager 0151 556 3951 Jennifer.atkinson10@nhs.net Main duties of the job The individual will lead on operational performance, ensuring delivery of KPI's including waiting time targets and contracted activity levels. They will support with activity planning and development of capacity and demand modeling more »