101 to 125 of 202 Service Manager Jobs in England

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating … and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce … service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

Service Desk Manager - 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package - £60-65,000 base … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals - currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands on … teams Strong technical skills - this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »

Join Greensleeves Care as a permanent IT Service Delivery Manager Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT Service Delivery Manager, this is a permanent post. Responsible to : Head of IT Direct line … line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents. Principle Responsibilities: Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing, and … end user experience. Test and deploy system updates/patches to the end-user environment. Manage and ensure the adherence of SLAs within IT Service delivery. Support the Head of IT with maintaining the security of the Trust’s network. Maintain documentation of systems, maps, procedures, user, and technical more »

Our clientis looking to recruit a Service Manager for the Childrens Social Care Quality Assurance Team. The successful candidate will be working in a well-structured, organised team who are growing their social worker staffing levels. To be considered for this post, you will be a qualified … experienced Social Work Manager who is in embedded in good practice and committed to the development of socia... APCT1_UKTJ more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact … within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design … principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and structured manner more »

Service Process Manager (Automotive) £45,000 - £50,000 + company car Permanent This is a field-based role (driving licence required), covering the Northern region including Scotland . There will be occasional visits to Head Office near Epsom, Surrey ASAP start Generous benefits package (Performance related bonus … to realise the full lifetime value of vehicles and deliver an outstanding first-class customer experience. Therefore, we are on the hunt for a Service Process Manager who will play a vital part in our client’s Value Chain strategy, acting as a Network consultant, bringing TSM more »

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of … Integrated Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an more »

URGENT: Service Level Manager Needed in London Canary Wharf Contract Duration: 6 months Location: London, Canary Wharf (can be remote if not local) Rate: Up to £405 per day Work Arrangement: You can work through your own LTD company for this opportunity. Overview: We are seeking a … dynamic Service Level Manager for a key role in the banking sector. Acting as the liaison between suppliers and internal stakeholders, you will be instrumental in defining and measuring SLAs. Your expertise will be pivotal in configuring ServiceNow and developing reports to establish a robust framework for … future operations. Key Skills: Proven proficiency in ITIL processes with accreditation to at least version 3 Practitioner level. Minimum 3 years of experience in Service Level Management. Successful track record in introducing new SLM processes and delivering essential outputs including SLA/OLA documents, reports, and Service Improvement more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have more »

Job Title: Service Design and Transition Manager Clearance required: Active SC Location: Remote with occasional site visits in London Sector: Public Job Description: Role Summary: We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs … will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure … that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams. SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement. They will design and more »

Professional Services Category Manager @ Thriving Global FMCG | Indirect Procurement | Package c.£69k + 10% Bonus | West London (Hybrid) If you are interested in seizing this unique and exciting opportunity please apply here or send your CV to Oskar at jobsoe@bramwithconsulting.co.uk My client is a Thriving £Multi-Billion … Procurement function characterised by their agile, positive and purpose led nature seek an experience procurement professional to take on the management of their Professional Service Category. This is a diverse and exciting indirect procurement opportunity to define and execute the Category Strategy across abroad variety of Professional Services subcategories … as a lucrative package of up to 68.8k (63k basic + 5.8k car allowance) + a 10% Bonus + more. Professional Services Category Manager Responsibilities: will be responsible for leading end-to-end sourcing activity across a diverse range of categories within Professional Services. the Professional Services category more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … and providing essential support in IT-related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT service delivery … of IT professionals responsible for delivering shared services. Develop and maintain strong relationships with big local IT vendors to ensure timely and cost-effective service delivery. Collaborate with internal stakeholders to understand their IT service requirements and ensure alignment with business objectives. Define and enforce service level more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

Job summary Surrey Downs Health & Care The main purpose of the role is to provide effective management and leadership to the administration, service support function of the SPA and Specialist Services of the SDHC, particularly in relation to:- Ensure efficient and effective business and service administrative service support is in place. Responsibility for overall line management and performance of Single Point of Access (SPA) and Administrative service support teams across SDHC specialist services. Ensure all administrative requirements, developments, and day to day operations within business support are implemented. Build a combination of knowledge and expertise … business support related breaches and incidents. Support the implementation of new technologies. Identify cost and operational efficiencies. Develop strong engagement and relationships across the service line, with both administrative support and clinical staff. Cultivate learning and supportive environment where best practice is shared across the service line and more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in … London. About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service … permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply with governance and controls. You will work with more »

Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To £40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer … service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management more »

Oracle solution and drive product expansion opportunities via high value relationship with the client. As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers … forward. Support development of content, tools, processes and activities performed by the SDM organization As the SaaS customer’s central point of contact, the Service Delivery Manager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success. You thrive more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video … Production service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus … quantifiable leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »

demographic quite different to the average Northamptonshire general practice. Main duties of the job Job responsibilities: To work proactively with the Partners, Practice Manager, Salaried GPs, Nurses, Dispensary and administration teams and PCN to support the effective delivery of functions across the Surgery Support colleagues to understand and … prescribing and wellbeing ethos Supportive clinical team of 5 Partners, 1 ANPs, 4 Practice Nurses, 1 HCA. Excellent non-clinical team to include Patient Service Advisors, GP Administrators, Dispensers, Data Quality & Compliance Manager and Practice Manager. A range of PCN ARRS staff to include 4 Clinical Pharmacists … capacity is sufficient to meet both planned and unscheduled demand. Rota Management for both clinical and non-clinical staff Daily rota monitoring to ensure service is not compromised. To lead on IT projects and innovations, suggesting improvements for the Surgery To oversee the administration of the clinical system including more »

Service Manager (HVAC) £50,000 - £65,000 + Career Progression to Directorship + Company Van + Fuel Card + Benefits Home and Field Based, Commutable from Bristol and surrounding areas Are you from the Air Conditioning or HVAC background looking for the opportunity to progress your career … for over 15 years and have completed over 1,000 commercial installations, due to this they are looking to rapidly expand their aftersales maintenance service to customers to propel their growth. This is an exciting role for someone from an Air Conditioning or HVAC background looking for the opportunity more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful … delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

Purpose The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. … and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for getting services delivered to clients in a safe and professional manner, in accord … solve client issues and concerns creatively. What we can offer you 25 days annual leave, plus bank holidays Occupational sick pay scheme Death in Service benefit Competitive salary Rewards gateway EAP more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these more »