46 to 70 of 222 Service Manager Jobs in England

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across multiple sectors, technology types … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

Role : Service Manager Salary : (up to) £50,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted one of … the UKs best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous incremental improvement … Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality more »

Service Manager 6 months Leicester or Hursley - x 5 days onsite Active SC clearance required Umbrella only Role overview/Essential skills and experience As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clients … system. The primary focus of the role will be on ensuring that service operations run smoothly efficiently and in line with agreed SLAs. You will lead a team of support specialists coordinate service activities and collaborate with other suppliers to meet or exceed client's expectations including achieving … continuous improvement during the lifetime of the service. Team leadership Service Delivery Customer satisfaction Process improvement Resource management If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider more »

Service Desk Manager Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/… Professional Services to the table. Role: Service Desk Manager Type: Permanent, Full-time Location: Central London Working Pattern: Hybrid Salary: up to £85K per annum Key Responsibilities: * Lead and motivate the Service Desk team to deliver top-notch technical support and customer service. * Foster strong relationships … with clients, stakeholders, and the public to ensure positive interactions and brand representation. * Implement effective service desk processes and procedures to optimise efficiency and customer satisfaction. * Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner. Requirements: * Proven track more »

Position: Air Conditioning and Refrigeration Service Manager Location: Bromsgrove, West Midlands Duration: Permanent Salary: From £50,000 to £55,000 plus company car and a Quarterly and Annual Bonus We are looking for and Experienced Service Manager with a strong technical working background in … a very well established and recognised Refrigeration and Air Conditioning Company. This company have a great reputation within the industry for providing an excellent service as well as supporting its engineers and staff. The right person for this position will have a strong technical working background in air conditioning … client meetings as well as supporting the engineers on site. Requirements Strong technical background in air conditioning and refrigeration Must have experience managing a service or installation team Based in a commutable location to Bromsgrove Full UK driving licence Supportive to engineers and clients Ability to do some service more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is … user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as: - Proactive role within Fraud & Error Live Support team … using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting or exceeding more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

Job Description The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL … Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive … improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A more »

Job Description Role : Service Manager Salary : (up to) £50,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted … one of the UKs best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous … Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role SC cleared (SC clearable candidates may be considered) Background in customer service with a commitment to delivering high-quality more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management more »

/real estate market, they are seeking a Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the 2 year warranty period. They are seeking an passionate customer experience professional who is fluent in Mandarin, is … solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status. To assist the Customer Service Manager on occasion by arranging & completing Pre-Occupation and Handover appointments with customers. Keep an accurate log of all customer interactions. To … have flexibility to work across multiple developments and be able to time manage workload accordingly. To assist the Customer Service Manager on occasion in helping inspect and resolve post completion defects reported by customers during the 2-year warranty period ensuring customers are kept updated during the more »

Role : Service Transition Manager Location : 2 days onsite per week in London - York Road Length : Initial 12 months Salary : Competitive About the role: One of our global client teams in the technology industry is looking for an Service Transition Manager . You will have … The Role Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You will be part of the CDS World Class Live Services team. This is a team of 16+ people who are consulting … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Experience working as a Service Transition more »

We are seeking a Service Delivery Manager on an initial 3 month contract with the potential to extend for our public sector client based in Exeter to work from home with an expectation of attending the office - 1 - 2 days per month paying up to £500 per … inside IR35 depending on experience. This role requires Security Clearance (SC). The successful candidate will possess proven skills working with the following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA … UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified Interested? Please apply below. Service Delivery Manager, Service Delivery, ITIL, SC, security cleared, public sector, transformation more »

Job summary Practice Plus Group are currently delivering Integrated Urgent Care services in South West London , and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training more »

Were looking for an experienced and ambitious Service Manager to work at our Nottingham Motorstore. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a Service Manager for Arnold Clark … you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the … would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »

Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services … infrastructure, and services to support business operations, ensure scalability, reliability, and security. • Develop and maintain documentation, knowledge base articles, and training materials for IT service procedures, system configurations, and troubleshooting guidelines. • Drive process improvement and optimization initiatives within the Enterprise Services team. • Assist/coordinate vendor relationships, contracts, and more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding … understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management … Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business more »

Our reinsurance industry client, with international operations, is seeking a Business Process Service Manager to join their team. There has been a recent change to company’s business process outsourcing (BPO) company which carries out the following processes: binding contracts, collateral, cession reporting, credit control. The new … a relationship and service management element ensuring stakeholders are kept informed and processes are continuously improved. This role reports to Reinsurance Underwriting Services Manager and would be best suited to someone with strong (remote) management experience within the (re)/insurance industry and excellent organisational, analytical and … process changes (due to updates to our underwriting/finance systems) affecting the offshore team are implemented successfully Work with the Reinsurance Underwriting Services Manager to ensure offshore processes are carried out efficiently General Requirements University degree preferred, with a business related emphasis; Minimum 5+ years in the more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider General team management including conducting more »

IT Service Desk manager YORK (YO26) £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Service Desk Manager The ideal candidate will be responsible for managing information technology support functions of the company including company … opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Service Desk Manager Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely … other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the Service Desk Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent … Stakeholder Management - Service Management experience - IT/MSP Experience Salary: £55,000 + Benefits Location: Manchester (Hybrid) If this sounds like yourself or someone you may know then please apply now more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for … somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing more »

This is an excellent opportunity for an Deskside/Field Services Manager ole professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology … clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Field Service Manager will act as Regional Services Manager(RSM), managing field services/Deskside Services teams spread across Europe. Responsibilities To Serve as Regional Services Manager(RSM) ensuring continuity … meet and exceed customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers … Strategy, Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities … with suppliers to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation more »