TechnicalSupport/1st line Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £26500 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day’s leave per year they are with the company) Private … well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1st line TechnicalSupport advisor to join their IT department. As 1st Line TechnicalSupport/IT Helpdesk you will be responsible for TechnicalSupport/1st Line Helpdesk responsibilities include the following: Assisting clients with any technical issues that they have with their software. Answering calls and e-tickets from external clients to manage any IT related issues. Communicating with clients via email, chat and phone while documenting specific incident more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Mitchell Maguire
Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors, Architects … Housebuilders, Local Authorities, TechnicalSupport, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support … ducts, valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technicalsupport to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not more »
Watford, Hertfordshire, South East, United Kingdom
Revorec Recruitment Solutions
TechnicalSupport Engineer - Electro Mechanical £45,000 - £55,000 + Training + Flexi time + Excellent Benefits Monday - Friday Watford *Must speak 2 or more languages (English and German, French, Danish, Italian or Spanish) Do you have electro-mechanical service and/or technicalsupport experience … Are you looking for an exciting new role where you will play a vital role within the support and service team, working with a variety of state of the art equipment? Do you want to join a global company offering a great salary and package who are known for … staff benefits and retention as well as their first class training and development programs? Due to continued growth, my client is looking for a technicalsupport engineer to join the team, working out of their offices near Watford. The successful applicant will be responsible for supporting customers with more »
TechnicalSupport Engineer Whitstable £28k - £31k DOE Monday Friday (early finish on Fridays) We are looking for a TechnicalSupport Engineer to join our clients market leading organisation. If you have experience dealing with technical enquiries over the phone and via email , and are looking … to join an established, yet growing organisation , then this could be the role for you! As a TechnicalSupport Engineer , you will be: Taking phone calls to deal with technical enquiries . Responding to technical requests via ticketing system . Dealing with incoming emails to both … direct inbox and group mailbox. Supporting managers to help with product training business wide. Generating reports from technical enquiries. Updating technical library for internal use. Any other duties required. To be successful in application of the TechnicalSupport Engineer , you will have/be: Previous experience more »
Watford, Hertfordshire, South East, United Kingdom
Revorec Recruitment Solutions
Field Service Engineer - Trained To TechnicalSupport Engineer £45,000 - £55,000 + Training + Flexi time + Excellent Benefits Monday - Friday Watford *Must speak 2 or more languages (English and German, French, Danish, Italian or Spanish) Do you have electro-mechanical service experience? Are you looking for … an exciting new role where you will play a vital role within the support and service team, working on a variety of state of the art equipment? Do you want to join a global company offering a great salary and package who are known for their excellent staff benefits … as their first class training and development programs? Due to continued growth, my client is looking for a service engineer to train into a technicalsupport engineer and join the team, working out of their offices near Watford. The successful applicant will be responsible for supporting customers with more »
GU14, Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Hampshire Recruitment Service
independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior TechnicalSupport Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will … work alongside a TechnicalSupport Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary £35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technicalsupport as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technicalmore »
Sunbury-on-Thames, Surrey, United Kingdom Hybrid / WFH Options
Mulberry Recruitment
German Speaking TechnicalSupport Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a TechnicalSupport Specialist … assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. … These are to be dealt with in a professional, courteous, and timely manner. Manage the TechnicalSupport CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer more »
supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers manufacture of extraordinary electronic devices at high productivity and reduced cycle … three dimensional part thats decorative with circuit pathways and enhanced electronic features to enable the human-machine interface in an automobile. Job Purpose The TechnicalSupport Engineer will be responsible for developing technical knowledge for product and process evaluation, material testing and characterization. In addition, the TechnicalSupport Engineer will provide technical and laboratory support to external and internal requests for Film & Smart Surface Solutions business. As a key member of the Film and Smart Surface Solutions (F&SSS) Team, the TechnicalSupport Engineer will be responsible for product testing activities more »
Fantastic entry-level role to join a thriving product development company as a TechnicalSupport Engineer. You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This TechnicalSupport Engineer role will involve supporting … from initial concept through to delivery. This role provides an exciting opportunity to work with industry-leading companies and showcase innovative products and services. TechnicalSupport Engineer essential requirements: Solid IT skills. Technical problem-solving. Excellent communication skills. Ideally, a driving license or learning to drive. TechnicalSupport Engineer desirable skills: Software Testing experience, such as familiarity with testing methodologies and tools ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Position : TechnicalSupport Engineer Location : Southampton Salary more »
Basingstoke, Hampshire, South East, United Kingdom
Premier Technical Recruitment
TechnicalSupport Manager - Engineering Basingstoke/hybrid ** Please note - this is an ENGINEERING Support role and not an IT support position ** £58k (neg dep exp) + car/allowance + generous benefits package Our globally renowned and respected client has been established for more than … years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive TechnicalSupport … automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful TechnicalSupport Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and more »
Please note this role does not offer sponsorship. Job Description: IT TechnicalSupport Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team... Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil … expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technicalsupport, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT TechnicalSupport Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests more »
High Wycombe, Buckinghamshire, South East, United Kingdom
100% IT Recruitment Ltd
EPOS TechnicalSupport Engineer High Wycombe £27,000 to £30,000 This is a fantastic opportunity for you, an experienced EPOS TechnicalSupport Engineer, to join a fabulous company in High Wycombe. This position is 5 days in the office, Monday to Friday, but may move … to 4 days in the office and 1 weekend day from home. As the EPOS TechnicalSupport Engineer, you will be responsible for: Providing first line remote support to EPOS system users. Answering direct calls and enquiries from users. Diagnosing and rectifying issues to meet user expectations. … developers where necessary. Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support. Remotely support new members through their FPOS installations. Provide initial system tour and training to new members. This is a position which will grow as the more »
TechnicalSupport Engineer Required : Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Commissioning Engineer. If you are a TechnicalSupport Engineer, please do read on: Summary The Aura TechnicalSupport Engineer (TSE) will be … the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time … and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail Demonstrate Technical Training and Mentorship Ability to troubleshoot basic to intermediate AV and video teleconferencing issues Demonstrated understanding of AV room schematics as well as floor more »
Didcot, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
TechnicalSupport Consultant location: Didcot, fully remote but may require some site visits Pay rate: £45,000-£50,000p/a Hours: Standard office hours Our client have an exciting position available for a full-time TechnicalSupport Consultant based Mandatory Requirements * 3+ years Oracle PLSQL … experience VB.net or C#, Web services and XML. * Knowledge/Understanding of ERP, Accounts Receivables or Credit Management * Ability to clearly document processes and technical subject manner and ability to liaise with technical and business colleagues * Confident and professional telephone manner Role Responsibilities * As a TechnicalSupport Consultant you will be working within our support and development environment working closely with our Operations Director * You will be responding to incoming emails/calls and investigating and resolving reported issues using your application and database skills * Developing new procedures/packages in PLSQL to enhance our more »
Craft Specialist - TechnicalSupport Officer Location - Reading area Closing Date: 10th October 2023 Package - £30,750 - £44,000 (depending on your suitability and level of experience) plus allowance As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK … to suit your health and wellbeing - more information available on our careers site What will you be required to do? As a Craft Specialist - TechnicalSupport Officer (TSO), you will be predominantly electrical biased and required to carry out the production of task associated documentation (SSoW) including risk … building services such as, electrical distribution, compressed air, steam, chilled water, HVAC, AHU's etc. The TSO will use experience and knowledge to provide technicalsupport to the maintenance teams to enable completion of complex tasks whilst demonstrating understanding, competence and adherence to all relevant legislative and company more »
Fareham, Hampshire, United Kingdom Hybrid / WFH Options
ARM
Our client are seeking a dedicated and motivated technicalsupport specialist to join their expanding team based in Fareham. The technicalsupport specialist will play a central role in supporting all departments with various technical aspects of their organisation . This is an exciting opportunity … or understand code (HTML or XML) would be highly desirable. This role is on-site in Fareham with Fridays working from home. Key responsibilities: Technical Issues First point of contact for technical issues for internal and external. Initial testing, reproducing and validating. Communicate with the CTO about issues … and create tickets in Jira for the development team to work on. Liaising with the support team on Jira tickets, work progress, prioritisation of tickets. QA Testing of resolved issues and managing their release to production. Responding to incoming queries from clients or members of the public by email more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
83zero Limited
Company Overview Our client is the market leader in Print Management software and they're growing their TechnicalSupport team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting and going above and beyond for customers … diverse working environment Tailored career development plan Position Overview… You will join a team of passionate trouble-shooters who love to take on complex technical issues, share knowledge with peers and go above and beyond for customers! Our client's customer base has a wide range of technical ability and you will be responsible for solving escalated technical issues from our associate team and taking on some of our most complex and tricky technical cases. There is no technical ceiling on this position as you will deal with a variety technical cases, facing more »
TechnicalSupport Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud … Digital Transformation implementing Microsoft Dynamics. This role is highly visible across all internal areas of the business, as well as interacting with external parties. Support the delivery of effective day to day operational IT and communications services across the organisation. Key Accountabilities Day to day fault analysis and troubleshooting … new hardware Network patching Determining requirements for joiners and completing the full new user set up, including user induction. Closing down leaver accounts Providing technicalsupport to ESPUG staff in the use of their computers, mobile devices and installed software Logging and responding to IT support requests more »
1st Line TechnicalSupport Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line TechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a … prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful more »
1st Line TechnicalSupport Agent - On-site in Bracknell Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the … customer related support activities. A 1st Line TechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer … efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. more »
This unique MSP company in Worthing is looking for a strong 2nd Line Techncial Support Advisor to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered. This role has become available due to the business securing a large new client … have the ambition to be field based in the future, this business will prepare you for having the skills to also go out and support clients with technical issues at other businesses. If you want to progress by learning new skills and progressing on the support desk … such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. Some of the main duties as a TechnicalSupport include: Answering the phone or deal with incoming emails, with a calm and Customer service focused approach. Manage tickets assigned to you more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
NTT Global Data Centers EMEA UK ltd
As the TechnicalSupport Center Engineer, you will be reporting to the TechnicalSupport Center Manager (EMEA), responsible for providing 24/7 operational cover for all of our sites, 1st/2nd line support (being the first point of contact for client queries) whilst … using the SalesForce application to log, categorise and prioritise all support requests. NTT GDC EMEA are operating state-of-the-art Data Center facilities across the EMEA Region, providing highly resilient and energy efficient Data Center services, supporting business critical IT applications for some of the largest multi-national … within the next year and beyond. Your Responsibilities Excellent customer service skills and experience Use the SalesForce application to log, categorise and prioritise all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work (remote hands, provisioning, change/incident management more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Grand Union Housing Group
TechnicalSupport Coordinator (Repairs Hub) Milton Keynes £36,854.02 per annum Full Time Permanent As a TechnicalSupport Coordinator, you'll be at the heart of our collaborative and supportive Repairs Hub team, providing essential technical advice and support. From diagnosing repairs to coordinating with … things fixed - it's about enhancing our customers' lives and fostering a positive working environment. What youll be doing Provide end-to-end customer support for repairs, from initial contact to resolution, for both internal and external repair jobs. Offer technical assistance to colleagues to ensure repairs are more »
TechnicalSupport Specialist - 2nd/3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The TechnicalSupport Specialist will have … Essential experience: * Ability to navigate and work efficiently using IT software. * Logging using inhouse CRM. Accurate ticket resolution. * Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rd line queries effectively to competition. * Patient with excellent customer service skills/ more »
TechnicalSupport Specialist - 2nd/3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The TechnicalSupport Specialist will have … Essential experience: * Ability to navigate and work efficiently using IT software. * Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rd line queries effectively to competition. * Patient with excellent customer service skills/ more »