1st Line Support Contracts in Cardiff

First Line Support
South Wales > Cardiff

The median First Line Support daily rate in Cardiff is £163, according to job vacancies posted in the 6 months leading up to 27 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
27 Jul 2025		 Same period 2024 Same period 2023
Rank 29 35 35
Rank change year-on-year +6 0 +20
Contract jobs requiring a 1st Line Support 3 1 1
As % of all contract jobs advertised in Cardiff 1.50% 0.39% 0.43%
As % of the Job Titles category 1.56% 0.42% 0.45%
Number of daily rates quoted 3 1 1
10th Percentile - - -
25th Percentile £156 £288 -
Median daily rate (50th Percentile) £163 £325 £110
Median % change year-on-year -50.00% +195.45% -
75th Percentile £174 £363 -
90th Percentile £178 - -
South Wales median daily rate £163 £325 £110
% change year-on-year -50.00% +195.45% -

All Contract IT Job Vacancies
Cardiff

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Cardiff with a recognized job title 192 237 224
% of contract IT jobs with a recognized job title 96.00% 91.86% 95.73%
Number of daily rates quoted 140 186 172
10th Percentile £199 £140 £190
25th Percentile £300 £200 £313
Median daily rate (50th Percentile) £400 £450 £450
Median % change year-on-year -11.11% - -5.26%
75th Percentile £488 £543 £550
90th Percentile £627 £600 £625
South Wales median daily rate £388 £441 £475
% change year-on-year -12.18% -7.11% -5.00%
Number of hourly rates quoted 11 13 9
10th Percentile £12.21 £11.85 £16.00
25th Percentile - £15.48 £17.00
Median hourly rate £13.08 £18.57 £22.50
Median % change year-on-year -29.56% -17.47% +18.42%
75th Percentile £21.13 £25.60 £25.00
90th Percentile £23.75 - £26.10
South Wales median hourly rate £17.26 £25.48 £18.82
% change year-on-year -32.28% +35.42% +4.53%

1st Line Support
Job Vacancy Trend in Cardiff

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Cardiff.

Job vacancy trend for 1st Line Support in Cardiff

1st Line Support
Contractor Daily Rate Trend in Cardiff

3-month moving average daily rate quoted in jobs citing 1st Line Support in Cardiff.

Daily rate trend for 1st Line Support in Cardiff

1st Line Support
Contractor Hourly Rate Trend in Cardiff

3-month moving average hourly rates quoted in jobs citing 1st Line Support in Cardiff.

Hourly rate trend for 1st Line Support in Cardiff

1st Line Support Skill Set
Top 17 Co-occurring Skills and Capabilities in Cardiff

For the 6 months to 27 July 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Cardiff region featuring 1st Line Support in the job title.

1 3 (100.00%) Microsoft
1 3 (100.00%) Microsoft Office
1 3 (100.00%) Windows
1 3 (100.00%) ServiceNow
1 3 (100.00%) Problem-Solving
1 3 (100.00%) Social Skills
2 2 (66.67%) Freshdesk
2 2 (66.67%) Organisational Skills
3 1 (33.33%) TCP/IP
3 1 (33.33%) VPN
3 1 (33.33%) DNS
3 1 (33.33%) Service Management
3 1 (33.33%) ITSM
3 1 (33.33%) Legal
3 1 (33.33%) JIRA
3 1 (33.33%) Change Control
3 1 (33.33%) Microsoft 365

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (100.00%) Microsoft Office
Cloud Services
1 1 (33.33%) Microsoft 365
Communications & Networking
1 1 (33.33%) DNS
1 1 (33.33%) TCP/IP
1 1 (33.33%) VPN
Development Applications
1 1 (33.33%) JIRA
General
1 3 (100.00%) Social Skills
2 2 (66.67%) Organisational Skills
3 1 (33.33%) Legal
Operating Systems
1 3 (100.00%) Windows
Processes & Methodologies
1 3 (100.00%) Problem-Solving
2 1 (33.33%) Change Control
2 1 (33.33%) ITSM
2 1 (33.33%) Service Management
Vendors
1 3 (100.00%) Microsoft
1 3 (100.00%) ServiceNow
2 2 (66.67%) Freshdesk