Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in Cardiff with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South Wales > Cardiff
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 50 46 72
Rank change year-on-year -4 +26 -4
Contract jobs citing ITSM 11 13 9
As % of all contract IT jobs advertised in Cardiff 1.82% 2.35% 1.03%
As % of the Processes & Methodologies category 2.11% 2.81% 1.27%
Number of daily rates quoted 7 7 9
Cardiff median daily rate £280 £350 £275
Median daily rate % change year-on-year -20.00% +27.27% -12.00%
10th Percentile £177 £163 £261
90th Percentile £310 £375 £395
South Wales median daily rate £280 £363 £325
% change year-on-year -22.76% +11.54% -27.78%
Number of hourly rates quoted 2 6 0
Cardiff median hourly rate £13.50 £11.50 -
Median hourly rate % change year-on-year +17.39% - -
South Wales median hourly rate £13.50 £11.50 £11.00
% change year-on-year +17.39% +4.55% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cardiff with a requirement for process or methodology skills.

All Process and Methodology Skills
Cardiff
Contract vacancies with a requirement for process or methodology skills 522 463 710
As % of all contract IT jobs advertised in Cardiff 86.57% 83.73% 81.24%
Number of daily rates quoted 363 376 591
Cardiff median daily rate £375 £375 £350
Median daily rate % change year-on-year - +7.14% -
10th Percentile £175 £188 £225
90th Percentile £498 £525 £463
South Wales median daily rate £375 £400 £350
% change year-on-year -6.25% +14.29% -
Number of hourly rates quoted 18 17 14
Cardiff median hourly rate £17.75 £15.25 £14.88
Median hourly rate % change year-on-year +16.39% +2.52% +21.43%
10th Percentile £13.00 £10.75 £10.05
90th Percentile £35.68 £36.55 £21.05
South Wales median hourly rate £20.69 £18.38 £15.88
% change year-on-year +12.60% +15.75% +9.48%

ITSM
Job Vacancy Trend in Cardiff

Job postings citing ITSM as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for ITSM in Cardiff

ITSM
Contractor Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Cardiff.

Contractor daily rate trend for ITSM in Cardiff

ITSM
Contractor Daily Rate Histogram in Cardiff

The daily rate distribution of IT jobs citing ITSM in Cardiff over the 6 months to 23 November 2017.

Contractor daily rate histogram for ITSM in Cardiff

ITSM
Contractor Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Cardiff.

Contractor hourly rate trend for ITSM in Cardiff

For the 6 months to 23 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Cardiff region with a requirement for ITSM.

1 10 (90.91%) Windows
2 8 (72.73%) ITIL
3 7 (63.64%) PRINCE2
3 7 (63.64%) Service Management
4 6 (54.55%) WAN
4 6 (54.55%) LAN
5 5 (45.45%) ISEB
5 5 (45.45%) Citrix
5 5 (45.45%) CCA
5 5 (45.45%) Citrix Certification
5 5 (45.45%) POP3
5 5 (45.45%) SMTP
5 5 (45.45%) TCP/IP
5 5 (45.45%) Legal
5 5 (45.45%) Degree
5 5 (45.45%) CCAA
5 5 (45.45%) Information Governance
5 5 (45.45%) ISTQB Foundation Certification
6 4 (36.36%) Service Delivery
6 4 (36.36%) NHS
7 3 (27.27%) Active Directory
7 3 (27.27%) Data Centre
7 3 (27.27%) Windows 7
8 2 (18.18%) HP Quality Center
8 2 (18.18%) ServiceNow
8 2 (18.18%) Remedy
8 2 (18.18%) NetScaler
8 2 (18.18%) HP
8 2 (18.18%) BMC
8 2 (18.18%) HP UFT

ITSM
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (18.18%) Remedy ITSM
Communications & Networking
1 6 (54.55%) LAN
1 6 (54.55%) WAN
2 5 (45.45%) POP3
2 5 (45.45%) SMTP
2 5 (45.45%) TCP/IP
3 2 (18.18%) NetScaler
4 1 (9.09%) Cisco Wireless
4 1 (9.09%) F5 BIG-IP LTM
4 1 (9.09%) SMS
4 1 (9.09%) Wireless
4 1 (9.09%) WLAN
Development Applications
1 2 (18.18%) HP UFT
1 2 (18.18%) LoadRunner
General
1 5 (45.45%) Legal
2 1 (9.09%) Telecoms
Job Titles
1 6 (54.55%) Analyst
2 2 (18.18%) Citrix Engineer
2 2 (18.18%) Citrix Specialist
2 2 (18.18%) Deployment Analyst
2 2 (18.18%) Release Analyst
2 2 (18.18%) Senior Data Warehouse Specialist
2 2 (18.18%) Service Analyst
2 2 (18.18%) Service Desk Analyst
3 1 (9.09%) Citrix Support
3 1 (9.09%) Infrastructure Analyst
3 1 (9.09%) Infrastructure Engineer
3 1 (9.09%) Infrastructure Support Analyst
3 1 (9.09%) Infrastructure Support Engineer
3 1 (9.09%) Network Analyst
3 1 (9.09%) Senior Citrix Engineer
3 1 (9.09%) Senior Citrix Specialist
3 1 (9.09%) Systems Analyst
3 1 (9.09%) Systems Support
3 1 (9.09%) Systems Support Analyst
3 1 (9.09%) Systems Support Engineer
Miscellaneous
1 4 (36.36%) NHS
2 3 (27.27%) Data Centre
3 2 (18.18%) CMDB
3 2 (18.18%) Management Information System
Operating Systems
1 10 (90.91%) Windows
2 3 (27.27%) Windows 7
3 2 (18.18%) Windows XP
Processes & Methodologies
1 8 (72.73%) ITIL
2 7 (63.64%) PRINCE2
2 7 (63.64%) Service Management
3 5 (45.45%) Information Governance
4 4 (36.36%) Service Delivery
5 2 (18.18%) Business Continuity
5 2 (18.18%) Capacity Planning
5 2 (18.18%) Change Management
5 2 (18.18%) Disaster Recovery
5 2 (18.18%) Load Balancing
5 2 (18.18%) Release Management
6 1 (9.09%) Incident Management
6 1 (9.09%) Statistics
Qualifications
1 5 (45.45%) CCA
1 5 (45.45%) CCAA
1 5 (45.45%) Citrix Certification
1 5 (45.45%) Degree
1 5 (45.45%) ISEB
1 5 (45.45%) ISTQB Foundation Certification
2 1 (9.09%) CCNA
2 1 (9.09%) Cisco Certification
Quality Assurance & Compliance
1 2 (18.18%) QA
System Software
1 3 (27.27%) Active Directory
2 2 (18.18%) Hyper-V
2 2 (18.18%) Microsoft App-V
2 2 (18.18%) XenApp
2 2 (18.18%) XenServer
Systems Management
1 2 (18.18%) BMC Marimba
1 2 (18.18%) HP Quality Center
1 2 (18.18%) SCCM
1 2 (18.18%) WSUS
2 1 (9.09%) WhatsUp Gold
Vendors
1 5 (45.45%) Citrix
2 2 (18.18%) BMC
2 2 (18.18%) HP
2 2 (18.18%) IBM
2 2 (18.18%) Remedy
2 2 (18.18%) ServiceNow
2 2 (18.18%) VMware
3 1 (9.09%) Blue Coat
3 1 (9.09%) CheckPoint
3 1 (9.09%) Cisco
3 1 (9.09%) F5
3 1 (9.09%) SolarWinds