Period
to 20 October 2018

The following table provides summary statistics for contract job vacancies advertised in Cardiff with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South Wales > Cardiff
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 68 35 28
Rank change year-on-year -33 -7 +25
Contract jobs citing Service Management 15 24 34
As % of all contract IT jobs advertised in Cardiff 1.85% 4.00% 5.82%
As % of the Processes & Methodologies category 2.07% 4.66% 6.94%
Number of daily rates quoted 14 17 26
Cardiff median daily rate £227 £310 £415
Median daily rate % change year-on-year -26.77% -25.30% +31.75%
10th Percentile £209 £192 £177
90th Percentile £369 £380 £506
South Wales median daily rate £264 £310 £430
% change year-on-year -15.00% -27.91% +36.51%
Number of hourly rates quoted 1 1 5
Cardiff median hourly rate £13.00 £22.38 £15.50
Median hourly rate % change year-on-year -41.91% +44.39% +34.78%
10th Percentile £12.50 £21.15 £10.60
90th Percentile £13.50 £23.61 £27.25
South Wales median hourly rate £13.00 £22.38 £15.75
% change year-on-year -41.91% +42.10% +40.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cardiff with a requirement for process or methodology skills.

All Process and Methodology Skills
Cardiff
Contract vacancies with a requirement for process or methodology skills 726 515 490
As % of all contract IT jobs advertised in Cardiff 89.30% 85.83% 83.90%
Number of daily rates quoted 570 378 378
Cardiff median daily rate £405 £375 £375
Median daily rate % change year-on-year +8.00% - +7.14%
10th Percentile £285 £175 £200
90th Percentile £560 £513 £525
South Wales median daily rate £413 £375 £400
% change year-on-year +10.00% -6.25% +10.34%
Number of hourly rates quoted 17 22 17
Cardiff median hourly rate £11.78 £16.93 £13.00
Median hourly rate % change year-on-year -30.42% +30.23% -12.61%
10th Percentile £10.75 £13.00 £10.75
90th Percentile £24.60 £39.50 £26.60
South Wales median hourly rate £15.00 £23.07 £18.00
% change year-on-year -34.98% +28.17% +29.96%

Service Management
Job Vacancy Trend in Cardiff

Job postings citing Service Management as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for Service Management in Cardiff

Service Management
Contractor Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Cardiff.

Contractor daily rate trend for Service Management in Cardiff

Service Management
Contractor Daily Rate Histogram in Cardiff

The daily rate distribution of IT jobs citing Service Management in Cardiff over the 6 months to 20 October 2018.

Contractor daily rate histogram for Service Management in Cardiff

Service Management
Contractor Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Cardiff.

Contractor hourly rate trend for Service Management in Cardiff

For the 6 months to 20 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Cardiff region with a requirement for Service Management.

1 14 (93.33%) ITIL
2 13 (86.67%) Incident Management
3 12 (80.00%) Windows
4 11 (73.33%) MCP
4 11 (73.33%) SLA
4 11 (73.33%) Management Information System
4 11 (73.33%) Finance
5 8 (53.33%) IT Governance
5 8 (53.33%) AS400
5 8 (53.33%) IBM
6 7 (46.67%) Risk Management
7 6 (40.00%) Self-Motivation
8 3 (20.00%) ITSM
9 2 (13.33%) Microsoft Office
9 2 (13.33%) Workflow
9 2 (13.33%) Microsoft
9 2 (13.33%) Microsoft Excel
9 2 (13.33%) ITIL V3
9 2 (13.33%) Data Quality
9 2 (13.33%) Stakeholder Management
9 2 (13.33%) Problem Management
10 1 (6.67%) Windows 7
10 1 (6.67%) Open Source
10 1 (6.67%) Agile Software Development
10 1 (6.67%) Economics
10 1 (6.67%) Windows 10
10 1 (6.67%) Open Source Development
10 1 (6.67%) Programme Delivery
10 1 (6.67%) Continuous Improvement
10 1 (6.67%) PRINCE2

Service Management
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (13.33%) Microsoft Excel
1 2 (13.33%) Microsoft Office
General
1 11 (73.33%) Finance
Job Titles
1 14 (93.33%) Analyst
2 13 (86.67%) Incident Analyst
3 3 (20.00%) Service Analyst
4 2 (13.33%) Service Management Analyst
5 1 (6.67%) 1st/2nd Line Support
5 1 (6.67%) 1st/2nd Line Support Analyst
5 1 (6.67%) 2nd Line Support
5 1 (6.67%) 2nd Line Support Analyst
5 1 (6.67%) Programme Manager
5 1 (6.67%) Service Desk Analyst
Miscellaneous
1 11 (73.33%) Management Information System
2 8 (53.33%) AS400
3 6 (40.00%) Self-Motivation
Operating Systems
1 12 (80.00%) Windows
2 1 (6.67%) Windows 10
2 1 (6.67%) Windows 7
Processes & Methodologies
1 14 (93.33%) ITIL
2 13 (86.67%) Incident Management
3 8 (53.33%) IT Governance
4 7 (46.67%) Risk Management
5 3 (20.00%) ITSM
6 2 (13.33%) ITIL V3
6 2 (13.33%) Problem Management
6 2 (13.33%) Stakeholder Management
6 2 (13.33%) Workflow
7 1 (6.67%) Agile Software Development
7 1 (6.67%) Continuous Improvement
7 1 (6.67%) Economics
7 1 (6.67%) Open Source
7 1 (6.67%) Open Source Development
7 1 (6.67%) PRINCE2
7 1 (6.67%) Programme Delivery
7 1 (6.67%) Project Management
Qualifications
1 11 (73.33%) MCP
Quality Assurance & Compliance
1 11 (73.33%) SLA
2 2 (13.33%) Data Quality
System Software
1 1 (6.67%) Active Directory
Vendors
1 8 (53.33%) IBM
2 2 (13.33%) Microsoft