1st/2nd Line Support Contract Job Trends in Cardiff

1st/2nd Line Support
South Wales > Cardiff

The median 1st/2nd Line Support daily rate in Cardiff is £250, according to job vacancies posted in the 6 months leading up to 21 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Apr 2026
Same period 2025 Same period 2024
Rank 33 - -
Rank change year-on-year - - -
Contract jobs requiring a 1st/2nd Line Support 1 0 0
As % of all contract jobs in Cardiff 0.37% - -
As % of the Job Titles category 0.39% - -
Number of daily rates quoted 1 0 0
Median daily rate (50th Percentile) £250 - -
South Wales median daily rate £250 - -

All Contract IT Job Roles
Cardiff

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Cardiff with a recognized job title 255 165 204
% of contract IT jobs with a recognized job title 95.51% 95.93% 93.15%
Number of daily rates quoted 189 139 166
10th Percentile £250 £178 £199
25th Percentile £305 £259 £372
Median daily rate (50th Percentile) £425 £400 £489
Median % change year-on-year +6.25% -18.16% +8.61%
75th Percentile £525 £497 £548
90th Percentile £775 £603 £618
South Wales median daily rate £425 £400 £450
% change year-on-year +6.25% -11.11% -
Number of hourly rates quoted 16 7 5
10th Percentile - £12.21 £11.32
25th Percentile £12.21 £15.36 £11.75
Median hourly rate £12.46 £22.50 £13.50
Median % change year-on-year -44.62% +66.67% -17.91%
75th Percentile £17.56 £25.63 £18.00
90th Percentile £21.00 £38.00 £39.45
South Wales median hourly rate £21.25 £22.50 £22.68
% change year-on-year -5.56% -0.79% +25.03%

1st/2nd Line Support
Job Vacancy Trend in Cardiff

Historical trend showing the proportion of contract IT job postings featuring '1st/2nd Line Support' in the job title relative to all contract IT jobs advertised in Cardiff.

1st/2nd Line Support job vacancy trend in Cardiff

1st/2nd Line Support
Daily Rate Trend in Cardiff

Contractor daily rate distribution trend for 1st/2nd Line Support job vacancies in Cardiff.

Contractor daily rate distribution trend for 1st/2nd Line Support job vacancies in Cardiff

1st/2nd Line Support
Hourly Rate Trend in Cardiff

Contractor hourly rate distribution trend for 1st/2nd Line Support job vacancies in Cardiff.

Contractor hourly rate distribution trend for 1st/2nd Line Support job vacancies in Cardiff

1st/2nd Line Support Skill Set
Top 8 Co-Occurring Skills & Capabilities in Cardiff

For the 6 months to 21 April 2026, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Cardiff region featuring 1st/2nd Line Support in the job title.

1 1 (100.00%) Customer Service
1 1 (100.00%) Identity Access Management
1 1 (100.00%) ITSM
1 1 (100.00%) JIRA
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Remedy
1 1 (100.00%) Remedy ITSM
1 1 (100.00%) ServiceNow

1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Cardiff by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 1 (100.00%) Remedy ITSM
Development Applications
1 1 (100.00%) JIRA
General
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Onboarding
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Identity Access Management
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
Vendors
1 1 (100.00%) Remedy
1 1 (100.00%) ServiceNow