Period
to 24 April 2018

The median contractor rate for a 2nd Line Desktop Support was £119 per day in advertised job vacancies in the East of England during the 6 months to 24 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
England > East of England
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 183 186 172
Rank change year-on-year +3 -14 -7
Contract jobs requiring a 2nd Line Desktop Support 12 6 17
As % of all contract IT jobs advertised in the East of England 0.27% 0.14% 0.34%
As % of the Job Titles category 0.29% 0.15% 0.35%
Number of daily rates quoted 8 4 9
East of England median daily rate £119 £130 £175
Median daily rate % change year-on-year -8.65% -25.71% +62.79%
10th Percentile £114 £130 £120
90th Percentile £230 £130 £213
England median daily rate £150 £170 £160
% change year-on-year -11.76% +6.25% -
Number of hourly rates quoted 1 1 4
East of England median hourly rate £17.00 £24.00 £83.25
Median hourly rate % change year-on-year -29.17% -71.17% +455.00%
10th Percentile £16.50 £23.50 £11.78
90th Percentile £17.50 £24.50 £155.00
England median hourly rate £17.25 £19.00 £15.00
% change year-on-year -9.21% +26.67% -9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,198 4,120 4,808
% of contract IT jobs with a recognized job title 94.91% 95.22% 96.16%
Number of daily rates quoted 2,373 2,456 2,835
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £196 £200 £213
90th Percentile £587 £563 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 291 329 394
East of England median hourly rate £17.00 £21.54 £21.00
Median hourly rate % change year-on-year -21.06% +2.55% +7.69%
10th Percentile £10.66 £10.54 £10.50
90th Percentile £46.25 £47.50 £50.68
England median hourly rate £18.70 £19.00 £19.00
% change year-on-year -1.58% - +11.76%

2nd Line Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Desktop Support in the East of England

2nd Line Desktop Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support in the East of England.

Contractor daily rate trend for 2nd Line Desktop Support in the East of England

2nd Line Desktop Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support in the East of England.

Contractor hourly rate trend for 2nd Line Desktop Support in the East of England

2nd Line Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the East of England region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -10 5 £160 +23.08% 1
Cambridgeshire 0 4 £118 -
Norfolk - 2 £225 -
Bedfordshire - 1 - -
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 April 2018, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 2nd Line Desktop Support in the job title.

1 9 (75.00%) Windows
2 7 (58.33%) Microsoft Excel
3 6 (50.00%) Office 365
4 5 (41.67%) Microsoft PowerPoint
5 4 (33.33%) Android
5 4 (33.33%) iPhone
5 4 (33.33%) Apple iOS
5 4 (33.33%) Skype for Business
5 4 (33.33%) Windows 10
5 4 (33.33%) Skype
5 4 (33.33%) OneDrive
5 4 (33.33%) BYOD
5 4 (33.33%) MCP
5 4 (33.33%) Microsoft
5 4 (33.33%) SLA
6 3 (25.00%) Microsoft Certification
6 3 (25.00%) Microsoft Office
6 3 (25.00%) ITIL
7 2 (16.67%) SQL
7 2 (16.67%) HP
7 2 (16.67%) Dell
7 2 (16.67%) LAN
7 2 (16.67%) VoIP
7 2 (16.67%) WAN
7 2 (16.67%) SMTP
7 2 (16.67%) HTTP
7 2 (16.67%) ITIL Certification
7 2 (16.67%) Cisco
7 2 (16.67%) Change Management
7 2 (16.67%) Firewall

2nd Line Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (33.33%) Skype for Business
2 1 (8.33%) SharePoint
Applications
1 7 (58.33%) Microsoft Excel
2 5 (41.67%) Microsoft PowerPoint
3 3 (25.00%) Microsoft Office
4 1 (8.33%) MS Visio
Cloud Services
1 6 (50.00%) Office 365
2 4 (33.33%) OneDrive
Communications & Networking
1 4 (33.33%) Skype
2 2 (16.67%) Firewall
2 2 (16.67%) HTTP
2 2 (16.67%) LAN
2 2 (16.67%) SMTP
2 2 (16.67%) VoIP
2 2 (16.67%) WAN
3 1 (8.33%) VPN
General
1 2 (16.67%) Finance
1 2 (16.67%) Telecoms
Miscellaneous
1 4 (33.33%) BYOD
1 4 (33.33%) iPhone
2 2 (16.67%) Data Centre
2 2 (16.67%) Management Information System
Operating Systems
1 9 (75.00%) Windows
2 4 (33.33%) Android
2 4 (33.33%) Apple iOS
2 4 (33.33%) Windows 10
3 2 (16.67%) Windows 8
Processes & Methodologies
1 3 (25.00%) ITIL
2 2 (16.67%) Business Continuity
2 2 (16.67%) Change Management
2 2 (16.67%) Information Security
2 2 (16.67%) Knowledge Management
2 2 (16.67%) Line Management
2 2 (16.67%) Server Virtualisation
2 2 (16.67%) Ticket Management
3 1 (8.33%) ITIL V3
Programming Languages
1 2 (16.67%) SQL
Qualifications
1 4 (33.33%) MCP
2 3 (25.00%) Microsoft Certification
3 2 (16.67%) Cisco Certification
3 2 (16.67%) Degree
3 2 (16.67%) ITIL Certification
4 1 (8.33%) MCSE
Quality Assurance & Compliance
1 4 (33.33%) SLA
System Software
1 2 (16.67%) VMware Infrastructure
Systems Management
1 1 (8.33%) NetBackup
Vendors
1 4 (33.33%) Microsoft
2 2 (16.67%) Cisco
2 2 (16.67%) Dell
2 2 (16.67%) HP
2 2 (16.67%) VMware
3 1 (8.33%) Citrix