2nd Line Desktop Support Contracts in England

Second Line Desktop Support
UK > England

The median Second Line Desktop Support daily rate in England is £190 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 523 569 653
Rank change year-on-year +46 +84 -61
Contract jobs requiring a 2nd Line Desktop Support 31 76 125
As % of all contract jobs advertised in England 0.084% 0.15% 0.18%
As % of the Job Titles category 0.091% 0.16% 0.19%
Number of daily rates quoted 29 49 83
10th Percentile £150 £176 £133
25th Percentile £155 £200 £179
Median daily rate (50th Percentile) £190 £205 £195
Median % change year-on-year -7.40% +5.22% +20.74%
75th Percentile £208 £250 £245
90th Percentile £211 £300 £250
UK median daily rate £190 £208 £195
% change year-on-year -8.47% +6.46% +20.74%
Number of hourly rates quoted 0 1 18
10th Percentile - - £14.31
25th Percentile - £22.75 £16.15
Median hourly rate - £23.50 £18.00
Median % change year-on-year - +30.56% -14.49%
75th Percentile - £24.25 £21.00
90th Percentile - - £22.48
UK median hourly rate - £23.50 £18.00
% change year-on-year - +30.56% -14.49%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,147 46,484 67,372
% of contract IT jobs with a recognized job title 92.70% 94.64% 95.50%
Number of daily rates quoted 22,648 32,994 47,972
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £644 £663 £639
90th Percentile £750 £758 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,443 1,382 1,859
10th Percentile £12.87 £14.30 £12.50
25th Percentile £16.30 £20.00 £15.37
Median hourly rate £37.18 £45.00 £22.50
Median % change year-on-year -17.38% +100.00% +2.27%
75th Percentile £61.30 £65.45 £48.75
90th Percentile £73.75 £77.50 £62.80
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

2nd Line Desktop Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support in England.

Daily rate trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support in England.

Hourly rate trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +83 9 £160 -36.00% 1
North of England +32 9 £195 +20.00%
South West +15 7 £190 -6.86% 1
South East -8 6 £205 +0.24% 2
Yorkshire +29 4 £198 -
North West +26 3 £122 -9.63%
North East +15 2 £195 +2.63%
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 May 2024, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Desktop Support in the job title.

1 25 (80.65%) Windows
2 22 (70.97%) Microsoft 365
3 17 (54.84%) Microsoft
4 14 (45.16%) Active Directory
4 14 (45.16%) Microsoft Office
5 12 (38.71%) Windows 10
5 12 (38.71%) Microsoft Exchange
6 11 (35.48%) SCCM
7 7 (22.58%) ITIL
8 6 (19.35%) LAN
8 6 (19.35%) Service Management
8 6 (19.35%) Wi-Fi
8 6 (19.35%) Social Skills
9 5 (16.13%) OneDrive
9 5 (16.13%) Cisco
10 4 (12.90%) Degree
10 4 (12.90%) Apple
10 4 (12.90%) Patch Management
10 4 (12.90%) Microsoft Intune
11 3 (9.68%) WebEx
11 3 (9.68%) Security Patching
11 3 (9.68%) AppManager
11 3 (9.68%) SharePoint
11 3 (9.68%) WAN
11 3 (9.68%) DHCP
11 3 (9.68%) VPN
11 3 (9.68%) DNS
11 3 (9.68%) Ivanti
11 3 (9.68%) VMware Infrastructure
11 3 (9.68%) Asset Management

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (38.71%) Microsoft Exchange
2 3 (9.68%) SharePoint
3 1 (3.23%) Exchange Server 2007
3 1 (3.23%) Exchange Server 2013
Applications
1 14 (45.16%) Microsoft Office
Cloud Services
1 22 (70.97%) Microsoft 365
2 5 (16.13%) OneDrive
3 1 (3.23%) Azure
Communications & Networking
1 6 (19.35%) LAN
1 6 (19.35%) Wi-Fi
2 3 (9.68%) DHCP
2 3 (9.68%) DNS
2 3 (9.68%) VLAN
2 3 (9.68%) VPN
2 3 (9.68%) WAN
2 3 (9.68%) WebEx
3 1 (3.23%) Cisco IOS
3 1 (3.23%) SAN
General
1 6 (19.35%) Social Skills
2 2 (6.45%) Analytical Skills
2 2 (6.45%) Manufacturing
2 2 (6.45%) Presentation Skills
3 1 (3.23%) Banking
3 1 (3.23%) Electronics
3 1 (3.23%) Finance
3 1 (3.23%) French Language
3 1 (3.23%) Marketing
3 1 (3.23%) Public Sector
3 1 (3.23%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (9.68%) XMPP
Miscellaneous
1 2 (6.45%) Video Conferencing
2 1 (3.23%) Blackberry
2 1 (3.23%) Self-Motivation
Operating Systems
1 25 (80.65%) Windows
2 12 (38.71%) Windows 10
3 2 (6.45%) Apple iOS
3 2 (6.45%) Mac OS
4 1 (3.23%) Android
4 1 (3.23%) Mac OS X
4 1 (3.23%) Windows 7
Processes & Methodologies
1 7 (22.58%) ITIL
2 6 (19.35%) Service Management
3 4 (12.90%) Patch Management
4 3 (9.68%) Asset Management
4 3 (9.68%) Security Patching
5 2 (6.45%) Customer Experience
5 2 (6.45%) Customer Requirements
5 2 (6.45%) Customer Service
5 2 (6.45%) Inventory Management
5 2 (6.45%) Software Deployment
6 1 (3.23%) Business Continuity
6 1 (3.23%) Business Intelligence
6 1 (3.23%) Digital Marketing
6 1 (3.23%) High Availability
6 1 (3.23%) IT Asset Management
6 1 (3.23%) Migration
6 1 (3.23%) Mobile Device Management
6 1 (3.23%) Programme Management
6 1 (3.23%) Roadmaps
6 1 (3.23%) Technology Roadmap
Programming Languages
1 1 (3.23%) PowerShell
Qualifications
1 4 (12.90%) Degree
2 1 (3.23%) A+ Certification
2 1 (3.23%) MCP
2 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 14 (45.16%) Active Directory
2 3 (9.68%) VMware Infrastructure
Systems Management
1 11 (35.48%) SCCM
2 4 (12.90%) Microsoft Intune
3 3 (9.68%) AppManager
4 2 (6.45%) Systems Management Server (SMS)
5 1 (3.23%) AirWatch
5 1 (3.23%) Jamf Pro
Vendors
1 17 (54.84%) Microsoft
2 5 (16.13%) Cisco
3 4 (12.90%) Apple
4 3 (9.68%) Ivanti
4 3 (9.68%) VMware
5 2 (6.45%) HP
5 2 (6.45%) ServiceNow
6 1 (3.23%) Avaya
6 1 (3.23%) Citrix
6 1 (3.23%) Dell
6 1 (3.23%) EMC
6 1 (3.23%) Remedy
6 1 (3.23%) SAP