Period
to 17 January 2018

The median contractor rate for a Service Support Manager was £418 per day in advertised job vacancies in England during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Support Manager
UK > England
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 821 816 821
Rank change year-on-year -5 +5 -11
Contract jobs requiring a Service Support Manager 15 18 30
As % of all contract IT jobs advertised in England 0.016% 0.020% 0.031%
As % of the Job Titles category 0.017% 0.021% 0.032%
Number of daily rates quoted 10 16 25
England median daily rate £418 £375 £410
Median daily rate % change year-on-year +11.33% -8.54% -13.68%
10th Percentile £348 £225 £137
90th Percentile £474 £463 £610
UK median daily rate £418 £375 £405
% change year-on-year +11.33% -7.41% -14.74%
Number of hourly rates quoted 0 0 0
England median hourly rate - - -
UK median hourly rate - - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,524 85,696 92,649
% of contract IT jobs with a recognized job title 94.75% 94.76% 95.05%
Number of daily rates quoted 58,725 56,452 59,910
England median daily rate £450 £425 £416
Median daily rate % change year-on-year +5.88% +2.29% +3.88%
10th Percentile £263 £256 £250
90th Percentile £638 £609 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,539 2,913 3,545
England median hourly rate £18.50 £18.38 £18.25
Median hourly rate % change year-on-year +0.68% +0.68% +10.61%
10th Percentile £10.79 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.25
UK median hourly rate £18.50 £18.00 £18.51
% change year-on-year +2.78% -2.76% +12.18%

Service Support Manager
Job Vacancy Trend in England

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Support Manager in England

Service Support Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Support Manager in England.

Contractor daily rate trend for Service Support Manager in England

Service Support Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Support Manager in England over the 6 months to 17 January 2018.

Contractor daily rate histogram for Service Support Manager in England

Service Support Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Support Manager in England.

Contractor hourly rate trend for Service Support Manager in England

Service Support Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Support Manager within the England region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 7 £410 +9.33% 4
Midlands +8 2 £450 -5.26%
South East -19 2 £458 +67.89% 3
East of England - 2 - -
South West +5 1 £375 +56.58%
North of England - 1 - - 1
North West - 1 - - 1
East Midlands - 1 £350 -
Service Support Manager
UK

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 January 2018, Service Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Support Manager in the job title.

1 9 (60.00%) ITIL
2 7 (46.67%) Service Delivery
3 3 (20.00%) Incident Management
3 3 (20.00%) Service Management
3 3 (20.00%) SLA
3 3 (20.00%) Project Management
4 2 (13.33%) SharePoint
4 2 (13.33%) ERP
4 2 (13.33%) ITIL Certification
4 2 (13.33%) SAP
4 2 (13.33%) Stakeholder Management
4 2 (13.33%) Finance
4 2 (13.33%) Continuous Improvement
4 2 (13.33%) Problem Management
4 2 (13.33%) ServiceNow
4 2 (13.33%) Service Design
4 2 (13.33%) Customer-Centricity
5 1 (6.67%) Service Delivery Management
5 1 (6.67%) Budgeting and Forecasting
5 1 (6.67%) Virtual Team
5 1 (6.67%) Contract Management
5 1 (6.67%) Service Continuity Management
5 1 (6.67%) Line Management
5 1 (6.67%) Analytical Skills
5 1 (6.67%) People Management
5 1 (6.67%) Skype
5 1 (6.67%) Business Continuity
5 1 (6.67%) Project Planning
5 1 (6.67%) Technical Architecture
5 1 (6.67%) Enterprise Architecture

Service Support Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) SharePoint
2 1 (6.67%) Skype for Business
Business Applications
1 1 (6.67%) SAP FSCM
1 1 (6.67%) SAP MM
1 1 (6.67%) SAP SM
Communications & Networking
1 1 (6.67%) Skype
General
1 2 (13.33%) Finance
2 1 (6.67%) Advertising
2 1 (6.67%) Billing
2 1 (6.67%) Legal
2 1 (6.67%) Publishing
2 1 (6.67%) Retail
Libraries, Frameworks & Software Standards
1 1 (6.67%) Middleware
Miscellaneous
1 1 (6.67%) Analytical Skills
1 1 (6.67%) Enterprise Software
1 1 (6.67%) Virtual Team
Processes & Methodologies
1 9 (60.00%) ITIL
2 7 (46.67%) Service Delivery
3 3 (20.00%) Incident Management
3 3 (20.00%) Project Management
3 3 (20.00%) Service Management
4 2 (13.33%) Continuous Improvement
4 2 (13.33%) Customer-Centricity
4 2 (13.33%) ERP
4 2 (13.33%) Problem Management
4 2 (13.33%) Service Design
4 2 (13.33%) Stakeholder Management
5 1 (6.67%) Budgeting and Forecasting
5 1 (6.67%) Capacity Management
5 1 (6.67%) Change Control
5 1 (6.67%) Contract Management
5 1 (6.67%) Line Management
5 1 (6.67%) Mobile Device Management
5 1 (6.67%) Service Continuity Management
5 1 (6.67%) Service Delivery Management
5 1 (6.67%) Transition Management
Qualifications
1 2 (13.33%) ITIL Certification
2 1 (6.67%) ACCA
2 1 (6.67%) CIMA
2 1 (6.67%) SC Cleared
2 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 3 (20.00%) SLA
Vendors
1 2 (13.33%) SAP
1 2 (13.33%) ServiceNow
2 1 (6.67%) Microsoft
2 1 (6.67%) Siebel