Period
to 21 November 2017

The median contractor rate for a Service Support Manager was £438 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Support Manager
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 851 860 860
Rank change year-on-year +9 0 -13
Contract jobs requiring a Service Support Manager 26 21 28
As % of all contract IT jobs advertised in the UK 0.025% 0.020% 0.025%
As % of the Job Titles category 0.027% 0.021% 0.026%
Number of daily rates quoted 22 20 24
UK median daily rate £438 £375 £381
Median daily rate % change year-on-year +16.67% -1.64% +8.93%
10th Percentile £350 £218 £133
90th Percentile £654 £466 £620
UK excluding London median daily rate £455 £282 £388
% change year-on-year +61.20% -27.16% -8.82%
Number of hourly rates quoted 0 0 0
UK median hourly rate - - -
UK excluding London median hourly rate - - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Service Support Manager
Job Vacancy Trend

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Support Manager.

Contractor daily rate trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Support Manager over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Support Manager in the UK

Service Support Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Support Manager.

Contractor hourly rate trend for Service Support Manager in the UK

Service Support Manager
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 26 £438 +16.67%
London -16 16 £425 +13.33%
UK excluding London +20 10 £455 +61.20%
South East +1 3 £460 +68.81%
Midlands +19 2 £450 +5.88%
North West - 2 £350 -
East of England - 2 - -
North of England - 2 £350 -
East Midlands -1 1 £350 -17.65%
South West -7 1 £375 +56.58%

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Service Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Support Manager in the job title.

1 15 (57.69%) ITIL
2 6 (23.08%) Service Delivery
2 6 (23.08%) Finance
3 5 (19.23%) SAP
3 5 (19.23%) SLA
4 4 (15.38%) Project Management
4 4 (15.38%) Service Management
5 3 (11.54%) Stakeholder Management
5 3 (11.54%) ERP
5 3 (11.54%) ITIL Certification
5 3 (11.54%) SCCM
5 3 (11.54%) Incident Management
5 3 (11.54%) Service Design
5 3 (11.54%) Customer-Centricity
5 3 (11.54%) Line Management
5 3 (11.54%) ServiceNow
6 2 (7.69%) Skype
6 2 (7.69%) Continuous Improvement
6 2 (7.69%) Project Planning
6 2 (7.69%) Problem Management
6 2 (7.69%) Skype for Business
6 2 (7.69%) Enterprise Software
6 2 (7.69%) Infrastructure Management
6 2 (7.69%) Citrix
6 2 (7.69%) Sarbanes-Oxley
6 2 (7.69%) Cisco
6 2 (7.69%) SharePoint
6 2 (7.69%) Windows
6 2 (7.69%) Manufacturing
7 1 (3.85%) Agile Software Development

Service Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) SharePoint
1 2 (7.69%) Skype for Business
Business Applications
1 1 (3.85%) SAP FSCM
1 1 (3.85%) SAP MM
1 1 (3.85%) SAP SM
Cloud Services
1 1 (3.85%) Office 365
Communications & Networking
1 2 (7.69%) Skype
Database & Business Intelligence
1 1 (3.85%) Blockchain
General
1 6 (23.08%) Finance
2 2 (7.69%) Manufacturing
3 1 (3.85%) Advertising
3 1 (3.85%) Banking
3 1 (3.85%) Billing
3 1 (3.85%) Financial Institution
3 1 (3.85%) Publishing
3 1 (3.85%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.85%) Middleware
Miscellaneous
1 2 (7.69%) Enterprise Software
2 1 (3.85%) Analytical Skills
2 1 (3.85%) Blackberry
2 1 (3.85%) Fintech
2 1 (3.85%) Virtual Team
Operating Systems
1 2 (7.69%) Windows
2 1 (3.85%) Windows 7
Processes & Methodologies
1 15 (57.69%) ITIL
2 6 (23.08%) Service Delivery
3 4 (15.38%) Project Management
3 4 (15.38%) Service Management
4 3 (11.54%) Customer-Centricity
4 3 (11.54%) ERP
4 3 (11.54%) Incident Management
4 3 (11.54%) Line Management
4 3 (11.54%) Service Design
4 3 (11.54%) Stakeholder Management
5 2 (7.69%) Continuous Improvement
5 2 (7.69%) Infrastructure Management
5 2 (7.69%) Problem Management
5 2 (7.69%) Project Planning
6 1 (3.85%) Capacity Management
6 1 (3.85%) Matrix Organization
6 1 (3.85%) Mobile Device Management
6 1 (3.85%) People Management
6 1 (3.85%) Service Desk Management
6 1 (3.85%) Transition Management
Qualifications
1 3 (11.54%) ITIL Certification
2 1 (3.85%) ACCA
2 1 (3.85%) CIMA
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 5 (19.23%) SLA
2 2 (7.69%) Sarbanes-Oxley
Systems Management
1 3 (11.54%) SCCM
Vendors
1 5 (19.23%) SAP
2 3 (11.54%) ServiceNow
3 2 (7.69%) Cisco
3 2 (7.69%) Citrix
4 1 (3.85%) Microsoft
4 1 (3.85%) Siebel