The median contractor rate for a Service Support Manager was £305 per day in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Services Support Manager
UK
Rank 586 611 599
Rank change year-on-year +25 -12  
Contract jobs requiring a Service Support Manager 10 31 22
As % of all contract IT jobs advertised in the UK 0.022% 0.058% 0.042%
As % of the Job Titles category 0.023% 0.061% 0.044%
Number of daily rates quoted 9 24 14
Median daily rate £305 £418 £463
Median daily rate % change year-on-year -26.94% -9.72%  
90% offered a daily rate of more than £240 £175 £120
10% offered a daily rate of more than £450 £475 £475
UK excluding London median daily rate £305 £410 £450
% change year-on-year -25.60% -8.88%  
Number of hourly rates quoted 0 1 3
Median hourly rate - £34.00 £18.00
Median hourly rate % change year-on-year - +88.88%  
UK excluding London median hourly rate - £34.00 -

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42950 50452 49894
As % of all contract IT job vacancies advertised in the UK 94.82% 95.19% 94.82%
Number of daily rates quoted 27813 32635 30138
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1582 1977
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

Service Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Support Manager in the job title.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Support Manager.

Contractor daily rate trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Support Manager over the 3 months to 24 March 2017.

Contractor daily rate histogram for Service Support Manager in the UK

Service Support Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager.

Contractor hourly rate trend for Service Support Manager in the UK

Service Support Manager
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 9 £305 -26.94% 1
London +19 7 £308 -31.66% 1
South East +20 1 £305 +74.28%
Hertfordshire +2 1 £450 -5.26%
East of England -4 1 £450 -7.69%
Wales - 1 £350 -
Chiswick - 1 £200 -
Welwyn Garden City - 1 £450 -
Sussex - 1 £305 -
Kent - 1 £305 -
Surrey - 1 £305 -

Service Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Service Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Support Manager in the job title.

1 10 (55.56%) ITIL
2 7 (38.89%) Microsoft
2 7 (38.89%) Service Management
2 7 (38.89%) Service Delivery
3 6 (33.33%) Finance
3 6 (33.33%) SLA
4 5 (27.78%) MS Excel
4 5 (27.78%) MS Office
4 5 (27.78%) Agile Software Development
5 4 (22.22%) Linux
5 4 (22.22%) Project Management
5 4 (22.22%) Release Management
6 3 (16.67%) IBM
6 3 (16.67%) PRINCE2
6 3 (16.67%) Unix
6 3 (16.67%) Billing
7 2 (11.11%) MS PowerPoint
7 2 (11.11%) ITSM
7 2 (11.11%) RUP
7 2 (11.11%) Process Management
7 2 (11.11%) Stakeholder Management
7 2 (11.11%) SSADM
7 2 (11.11%) Active Directory
7 2 (11.11%) PRINCE2 Certification
7 2 (11.11%) Software Deployment
7 2 (11.11%) DevOps
7 2 (11.11%) Line Management
7 2 (11.11%) Service Design
7 2 (11.11%) Virtual Team Management
7 2 (11.11%) Virtual Team

Service Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) Apache
1 1 (5.56%) BizTalk Server
1 1 (5.56%) JCAPS
1 1 (5.56%) WebSphere
Applications
1 5 (27.78%) MS Excel
1 5 (27.78%) MS Office
2 2 (11.11%) MS PowerPoint
3 1 (5.56%) MS Visio
3 1 (5.56%) Spreadsheet
Cloud Services
1 1 (5.56%) Office 365
1 1 (5.56%) SaaS
Communications & Networking
1 1 (5.56%) Internet
Database & Business Intelligence
1 1 (5.56%) Big Data
1 1 (5.56%) MySQL
1 1 (5.56%) SQL Server
1 1 (5.56%) SQL Server Integration Services
General
1 6 (33.33%) Finance
2 3 (16.67%) Billing
3 2 (11.11%) Marketing
4 1 (5.56%) Banking
4 1 (5.56%) Retail
4 1 (5.56%) Retail Banking
4 1 (5.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (5.56%) IBM Integration Bus
1 1 (5.56%) LAMP
1 1 (5.56%) WS-I
1 1 (5.56%) XML
1 1 (5.56%) XSLT
Miscellaneous
1 2 (11.11%) CMDB
1 2 (11.11%) Virtual Team
2 1 (5.56%) Credit Risk
2 1 (5.56%) e-Learning
2 1 (5.56%) Mobile Computing
Operating Systems
1 4 (22.22%) Linux
2 3 (16.67%) Unix
3 2 (11.11%) Android
4 1 (5.56%) Apple iOS
4 1 (5.56%) Mac OS X
4 1 (5.56%) Windows
4 1 (5.56%) Windows 10
4 1 (5.56%) Windows 7
4 1 (5.56%) Windows 8
4 1 (5.56%) Windows Server
4 1 (5.56%) Windows Server 2008
Processes & Methodologies
1 10 (55.56%) ITIL
2 7 (38.89%) Service Delivery
2 7 (38.89%) Service Management
3 5 (27.78%) Agile Software Development
4 4 (22.22%) Project Management
4 4 (22.22%) Release Management
5 3 (16.67%) PRINCE2
6 2 (11.11%) DevOps
6 2 (11.11%) Incident Management
6 2 (11.11%) ITSM
6 2 (11.11%) Line Management
6 2 (11.11%) Problem Management
6 2 (11.11%) Process Management
6 2 (11.11%) RUP
6 2 (11.11%) Service Design
6 2 (11.11%) Software Deployment
6 2 (11.11%) SSADM
6 2 (11.11%) Stakeholder Management
6 2 (11.11%) Virtual Team Management
6 2 (11.11%) Waterfall
Programming Languages
1 1 (5.56%) PHP
1 1 (5.56%) SQL
Qualifications
1 2 (11.11%) Degree
1 2 (11.11%) PRINCE2 Certification
1 2 (11.11%) SC Cleared
1 2 (11.11%) Security Cleared
2 1 (5.56%) PMP
Quality Assurance & Compliance
1 6 (33.33%) SLA
2 1 (5.56%) HL7
2 1 (5.56%) PMO
System Software
1 2 (11.11%) Active Directory
Vendors
1 7 (38.89%) Microsoft
2 3 (16.67%) IBM
3 1 (5.56%) Fiorano
3 1 (5.56%) InterSystems
3 1 (5.56%) SAP