The median contractor rate for a Service Support Manager was £500 per day in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Support Manager
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 593 627 635
Rank change year-on-year +34 +8  
Contract jobs requiring a Service Support Manager 9 16 4
As % of all contract IT jobs advertised in the UK 0.019% 0.030% 0.007%
As % of the Job Titles category 0.020% 0.031% 0.008%
Number of daily rates quoted 9 13 3
Median daily rate £500 £400 £325
Median daily rate % change year-on-year +25.00% +23.07%  
90% offered a daily rate of more than £240 £325 £161
10% offered a daily rate of more than £650 £425 £345
UK excluding London median daily rate £275 £400 -
% change year-on-year -31.25% -  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44357 51050 53273
As % of all contract IT job vacancies advertised in the UK 94.75% 94.87% 94.80%
Number of daily rates quoted 28704 33277 33414
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £248
10% offered a daily rate of more than £600 £600 £570
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1368 1510 2064
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.14
% change year-on-year +0.28% +8.11%  

Service Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Support Manager in the job title.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Support Manager.

Contractor daily rate trend for Service Support Manager in the UK

Service Support Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Support Manager over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Support Manager in the UK

Service Support Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Support Manager.

Contractor hourly rate trend for Service Support Manager in the UK

Service Support Manager
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 9 £500 +25.00% 9
London +4 6 £513 +24.24% 5
South East +8 2 £450 +10.76% 2
City of London -2 1 £750 +130.76% 2
Birmingham - 1 £250 -
West Midlands - 1 £250 -
Oxford - 1 £275 -
Oxfordshire - 1 £275 -
Surrey - 1 £625 - 1
Chiswick - 1 £200 -

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, Service Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Support Manager in the job title.

1 10 (52.63%) ITIL
2 6 (31.58%) Service Delivery
2 6 (31.58%) Finance
3 5 (26.32%) Microsoft Office
4 4 (21.05%) Windows
4 4 (21.05%) SLA
4 4 (21.05%) Microsoft
4 4 (21.05%) Service Management
4 4 (21.05%) Release Management
5 3 (15.79%) SCCM
5 3 (15.79%) Microsoft PowerPoint
5 3 (15.79%) Line Management
5 3 (15.79%) ITSM
5 3 (15.79%) Project Management
5 3 (15.79%) Microsoft Excel
5 3 (15.79%) SAP
5 3 (15.79%) PRINCE2
6 2 (10.53%) MS Visio
6 2 (10.53%) Linux
6 2 (10.53%) Cisco
6 2 (10.53%) Citrix
6 2 (10.53%) PRINCE2 Certification
6 2 (10.53%) Agile Software Development
6 2 (10.53%) Banking
6 2 (10.53%) Programme Management
6 2 (10.53%) Risk Management
6 2 (10.53%) Change Management
6 2 (10.53%) PMO
6 2 (10.53%) Windows 7
6 2 (10.53%) Windows Server

Service Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.26%) Apache
1 1 (5.26%) BizTalk Server
1 1 (5.26%) JCAPS
1 1 (5.26%) Skype for Business
1 1 (5.26%) WebSphere
Applications
1 5 (26.32%) Microsoft Office
2 3 (15.79%) Microsoft Excel
2 3 (15.79%) Microsoft PowerPoint
3 2 (10.53%) MS Visio
3 2 (10.53%) Spreadsheet
Cloud Services
1 2 (10.53%) Office 365
2 1 (5.26%) SaaS
Communications & Networking
1 1 (5.26%) Internet
1 1 (5.26%) Skype
Database & Business Intelligence
1 2 (10.53%) SQL Server
2 1 (5.26%) Big Data
2 1 (5.26%) Blockchain
2 1 (5.26%) MySQL
2 1 (5.26%) SQL Server Integration Services
General
1 6 (31.58%) Finance
2 2 (10.53%) Banking
2 2 (10.53%) Marketing
3 1 (5.26%) Billing
3 1 (5.26%) Financial Institution
3 1 (5.26%) Manufacturing
3 1 (5.26%) Retail
3 1 (5.26%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (5.26%) IBM Integration Bus
1 1 (5.26%) LAMP
1 1 (5.26%) WS-I
1 1 (5.26%) XML
1 1 (5.26%) XSLT
Miscellaneous
1 2 (10.53%) CMDB
2 1 (5.26%) Blackberry
2 1 (5.26%) Credit Risk
2 1 (5.26%) e-Learning
2 1 (5.26%) Fintech
Operating Systems
1 4 (21.05%) Windows
2 2 (10.53%) Linux
2 2 (10.53%) Windows 7
2 2 (10.53%) Windows Server
2 2 (10.53%) Windows Server 2008
3 1 (5.26%) Android
3 1 (5.26%) Apple iOS
3 1 (5.26%) Unix
3 1 (5.26%) Windows 10
3 1 (5.26%) Windows 8
3 1 (5.26%) Windows Server 2003
3 1 (5.26%) Windows Server 2012
Processes & Methodologies
1 10 (52.63%) ITIL
2 6 (31.58%) Service Delivery
3 4 (21.05%) Release Management
3 4 (21.05%) Service Management
4 3 (15.79%) ITSM
4 3 (15.79%) Line Management
4 3 (15.79%) PRINCE2
4 3 (15.79%) Project Management
5 2 (10.53%) Agile Software Development
5 2 (10.53%) Change Management
5 2 (10.53%) Incident Management
5 2 (10.53%) ITIL V3
5 2 (10.53%) Performance Management
5 2 (10.53%) Programme Management
5 2 (10.53%) Risk Management
5 2 (10.53%) Service Desk Management
6 1 (5.26%) Business Analysis
6 1 (5.26%) Continuous Improvement
6 1 (5.26%) Problem Management
6 1 (5.26%) Web Analytics
Programming Languages
1 1 (5.26%) PHP
1 1 (5.26%) SQL
Qualifications
1 2 (10.53%) PRINCE2 Certification
2 1 (5.26%) Degree
2 1 (5.26%) ITIL Certification
2 1 (5.26%) PMP
Quality Assurance & Compliance
1 4 (21.05%) SLA
2 2 (10.53%) PMO
3 1 (5.26%) HL7
3 1 (5.26%) Sarbanes-Oxley
System Software
1 1 (5.26%) Active Directory
Systems Management
1 3 (15.79%) SCCM
Vendors
1 4 (21.05%) Microsoft
2 3 (15.79%) SAP
3 2 (10.53%) Cisco
3 2 (10.53%) Citrix
4 1 (5.26%) Fiorano
4 1 (5.26%) IBM
4 1 (5.26%) InterSystems
4 1 (5.26%) ServiceNow
4 1 (5.26%) VMware