Period
to 18 October 2018

The following table provides summary statistics for contract job vacancies advertised in Hampshire with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
South East > Hampshire
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 170 127 175
Rank change year-on-year -43 +48 +8
Contract jobs citing Customer-Centricity 7 29 3
As % of all contract IT jobs advertised in Hampshire 0.19% 0.82% 0.078%
As % of the Processes & Methodologies category 0.23% 1.00% 0.094%
Number of daily rates quoted 5 12 3
Hampshire median daily rate £375 £242 £525
Median daily rate % change year-on-year +54.96% -53.90% -
10th Percentile £315 £174 £403
90th Percentile £390 £359 £568
South East median daily rate £500 £344 £400
% change year-on-year +45.45% -14.06% +3.23%
Number of hourly rates quoted 0 0 0
Hampshire median hourly rate - - -
South East median hourly rate - - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hampshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hampshire
Contract vacancies with a requirement for process or methodology skills 3,098 2,904 3,179
As % of all contract IT jobs advertised in Hampshire 83.82% 82.59% 82.34%
Number of daily rates quoted 1,868 1,746 2,049
Hampshire median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +5.26%
10th Percentile £290 £242 £250
90th Percentile £575 £543 £550
South East median daily rate £435 £425 £400
% change year-on-year +2.35% +6.25% +3.23%
Number of hourly rates quoted 153 130 182
Hampshire median hourly rate £37.50 £40.00 £37.50
Median hourly rate % change year-on-year -6.25% +6.67% +47.41%
10th Percentile £12.23 £12.24 £12.12
90th Percentile £55.00 £47.50 £57.50
South East median hourly rate £27.00 £22.50 £22.50
% change year-on-year +20.00% - -2.17%

Customer-Centricity
Job Vacancy Trend in Hampshire

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Hampshire.

Contractor daily rate trend for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Daily Rate Histogram in Hampshire

The daily rate distribution of IT jobs citing Customer-Centricity in Hampshire over the 6 months to 18 October 2018.

Contractor daily rate histogram for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in Hampshire.

Contractor hourly rate trend for Customer-Centricity in Hampshire

Customer-Centricity
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Hampshire region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Basingstoke -10 5 £375 +54.96% 1
Southampton - 2 - - 1
Customer-Centricity
South East

For the 6 months to 18 October 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hampshire region with a requirement for Customer-Centricity.

1 3 (42.86%) ITIL
1 3 (42.86%) UML
1 3 (42.86%) CRM
1 3 (42.86%) ERP
1 3 (42.86%) Business Intelligence
1 3 (42.86%) ISEB
1 3 (42.86%) Six Sigma
1 3 (42.86%) BPR
1 3 (42.86%) Service Management
1 3 (42.86%) ITSM
1 3 (42.86%) Telecoms
1 3 (42.86%) Workflow
1 3 (42.86%) Workflow Management
1 3 (42.86%) eTOM
1 3 (42.86%) Lean Six Sigma
1 3 (42.86%) Security Cleared
1 3 (42.86%) BPMN
1 3 (42.86%) MVNO
1 3 (42.86%) BPSS Clearance
1 3 (42.86%) Service Design
1 3 (42.86%) Business Process Modelling
1 3 (42.86%) Collaborative Working
2 2 (28.57%) IT Strategy
2 2 (28.57%) Marketing
2 2 (28.57%) Digital Marketing
3 1 (14.29%) SEO
3 1 (14.29%) Google Analytics
3 1 (14.29%) Google
3 1 (14.29%) Qualitative Research
3 1 (14.29%) Social Media

Customer-Centricity
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (14.29%) Google Analytics
Communications & Networking
1 3 (42.86%) MVNO
General
1 3 (42.86%) Telecoms
2 2 (28.57%) Marketing
Job Titles
1 3 (42.86%) Analyst
1 3 (42.86%) Business Analyst
2 2 (28.57%) Architect
2 2 (28.57%) Data Architect
2 2 (28.57%) Data Integration Architect
2 2 (28.57%) Integration Architect
2 2 (28.57%) Solutions Architect
3 1 (14.29%) Marketing Communications Manager
3 1 (14.29%) Marketing Manager
Miscellaneous
1 1 (14.29%) Social Media
Processes & Methodologies
1 3 (42.86%) BPMN
1 3 (42.86%) BPR
1 3 (42.86%) Business Intelligence
1 3 (42.86%) Business Process Modelling
1 3 (42.86%) Collaborative Working
1 3 (42.86%) CRM
1 3 (42.86%) ERP
1 3 (42.86%) eTOM
1 3 (42.86%) ITIL
1 3 (42.86%) ITSM
1 3 (42.86%) Lean Six Sigma
1 3 (42.86%) Service Design
1 3 (42.86%) Service Management
1 3 (42.86%) Six Sigma
1 3 (42.86%) UML
1 3 (42.86%) Workflow
1 3 (42.86%) Workflow Management
2 2 (28.57%) Digital Marketing
2 2 (28.57%) IT Strategy
3 1 (14.29%) SEO
Qualifications
1 3 (42.86%) BPSS Clearance
1 3 (42.86%) ISEB
1 3 (42.86%) Security Cleared
Vendors
1 1 (14.29%) Google