Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies advertised in Hampshire with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
South East > Hampshire
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 147 159 -
Rank change year-on-year +12 - +165
Contract jobs citing Customer-Centricity 8 2 0
As % of all contract IT jobs advertised in Hampshire 0.23% 0.056% -
As % of the Processes & Methodologies category 0.29% 0.069% -
Number of daily rates quoted 3 2 0
Hampshire median daily rate £365 £538 -
Median daily rate % change year-on-year -32.09% - -
South East median daily rate £431 £371 £425
% change year-on-year +16.24% -12.71% -1.16%
Number of hourly rates quoted 0 0 0
Hampshire median hourly rate - - -
South East median hourly rate - - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hampshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hampshire
Contract vacancies with a requirement for process or methodology skills 2,758 2,880 3,445
As % of all contract IT jobs advertised in Hampshire 80.06% 80.02% 82.44%
Number of daily rates quoted 1,668 1,862 2,125
Hampshire median daily rate £400 £400 £385
Median daily rate % change year-on-year - +3.90% +6.21%
10th Percentile £250 £256 £263
90th Percentile £550 £575 £525
South East median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +6.67%
Number of hourly rates quoted 100 143 179
Hampshire median hourly rate £34.50 £32.50 £35.00
Median hourly rate % change year-on-year +6.15% -7.14% +66.67%
10th Percentile £10.40 £12.50 £12.50
90th Percentile £49.40 £55.50 £51.25
South East median hourly rate £25.00 £24.09 £30.00
% change year-on-year +3.78% -19.70% +62.16%

Customer-Centricity
Job Vacancy Trend in Hampshire

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Hampshire.

Contractor daily rate trend for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Daily Rate Histogram in Hampshire

The daily rate distribution of IT jobs citing Customer-Centricity in Hampshire over the 6 months to 20 January 2018.

Contractor daily rate histogram for Customer-Centricity in Hampshire

Customer-Centricity
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in Hampshire.

Contractor hourly rate trend for Customer-Centricity in Hampshire

Customer-Centricity
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Hampshire region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Basingstoke - 2 £365 -
Fareham - 1 - -
Havant - 1 - -
Farnborough - 1 £172 -
Customer-Centricity
South East

For the 6 months to 20 January 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hampshire region with a requirement for Customer-Centricity.

1 3 (37.50%) Microsoft
1 3 (37.50%) Project Management
1 3 (37.50%) Agile Software Development
1 3 (37.50%) Waterfall
2 2 (25.00%) Target Operating Model
2 2 (25.00%) Billing
2 2 (25.00%) Customer-Centric Approach
2 2 (25.00%) Telecoms
2 2 (25.00%) Microsoft PowerPoint
2 2 (25.00%) Matrix Management
2 2 (25.00%) Service Management
2 2 (25.00%) ITIL
2 2 (25.00%) Microsoft Excel
3 1 (12.50%) E-Commerce
3 1 (12.50%) Windows XP
3 1 (12.50%) B2B
3 1 (12.50%) Windows
3 1 (12.50%) Active Directory
3 1 (12.50%) A+ Certification
3 1 (12.50%) Change Management
3 1 (12.50%) Management Information System
3 1 (12.50%) SC Cleared
3 1 (12.50%) Security Cleared
3 1 (12.50%) Windows 7
3 1 (12.50%) Incident Management
3 1 (12.50%) Degree
3 1 (12.50%) QA
3 1 (12.50%) Business Continuity
3 1 (12.50%) Retail
3 1 (12.50%) Scenario Testing

Customer-Centricity
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (25.00%) Microsoft Excel
1 2 (25.00%) Microsoft PowerPoint
2 1 (12.50%) Microsoft Office
Cloud Services
1 1 (12.50%) Office 365
General
1 2 (25.00%) Billing
1 2 (25.00%) Telecoms
2 1 (12.50%) Retail
Job Titles
1 2 (25.00%) Analyst
1 2 (25.00%) BSS Project Manager
1 2 (25.00%) OSS Project Manager
1 2 (25.00%) Project Manager
1 2 (25.00%) Service Manager
2 1 (12.50%) Billing Project Manager
2 1 (12.50%) Business Analyst
2 1 (12.50%) Contracts Manager
2 1 (12.50%) Head of Design
2 1 (12.50%) Head of Implementation
2 1 (12.50%) IT Manager
2 1 (12.50%) IT Services Manager
2 1 (12.50%) Senior Analyst
2 1 (12.50%) Senior Programme Analyst
2 1 (12.50%) Service Analyst
2 1 (12.50%) Service Desk Analyst
2 1 (12.50%) Service Desk Manager
2 1 (12.50%) Stakeholder Manager
2 1 (12.50%) Telecoms Manager
2 1 (12.50%) Telecoms Project Manager
Miscellaneous
1 1 (12.50%) Management Information System
Operating Systems
1 1 (12.50%) Apple iOS
1 1 (12.50%) Windows
1 1 (12.50%) Windows 10
1 1 (12.50%) Windows 7
1 1 (12.50%) Windows XP
Processes & Methodologies
1 3 (37.50%) Agile Software Development
1 3 (37.50%) Project Management
1 3 (37.50%) Waterfall
2 2 (25.00%) Customer-Centric Approach
2 2 (25.00%) ITIL
2 2 (25.00%) Matrix Management
2 2 (25.00%) Service Management
2 2 (25.00%) Target Operating Model
3 1 (12.50%) Acceptance Criteria
3 1 (12.50%) B2B
3 1 (12.50%) Business Continuity
3 1 (12.50%) Change Management
3 1 (12.50%) Contingency Planning
3 1 (12.50%) E-Commerce
3 1 (12.50%) Incident Management
3 1 (12.50%) ITIL V3
3 1 (12.50%) Scenario Testing
3 1 (12.50%) Service Desk Management
3 1 (12.50%) Software License Management
3 1 (12.50%) Test Planning
Qualifications
1 1 (12.50%) A+ Certification
1 1 (12.50%) Degree
1 1 (12.50%) SC Cleared
1 1 (12.50%) Security Cleared
Quality Assurance & Compliance
1 1 (12.50%) QA
System Software
1 1 (12.50%) Active Directory
Vendors
1 3 (37.50%) Microsoft