Period
to 18 December 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 18 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > South East
6 months to
18 Dec 2017
Same period 2016 Same period 2015
Rank 271 327 378
Rank change year-on-year +56 +51 -23
Contract jobs citing Customer-Centricity 108 35 20
As % of all contract IT jobs advertised in the South East 0.64% 0.22% 0.10%
As % of the Processes & Methodologies category 0.77% 0.26% 0.13%
Number of daily rates quoted 21 19 10
South East median daily rate £365 £370 £425
Median daily rate % change year-on-year -1.35% -12.94% -5.56%
10th Percentile £211 £215 £319
90th Percentile £494 £545 £506
England median daily rate £525 £425 £433
% change year-on-year +23.53% -1.73% -3.89%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate £32.52 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14015 13268 15559
As % of all contract IT jobs advertised in the South East 82.89% 82.51% 80.96%
Number of daily rates quoted 8455 7961 9376
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £263 £250 £256
90th Percentile £575 £574 £538
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 448 532 624
South East median hourly rate £24.02 £25.25 £27.25
Median hourly rate % change year-on-year -4.87% -7.34% +55.71%
10th Percentile £11.25 £11.28 £11.25
90th Percentile £50.25 £50.00 £48.75
England median hourly rate £25.00 £24.50 £22.00
% change year-on-year +2.04% +11.36% +15.79%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the South East.

Contractor daily rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 18 December 2017.

Contractor daily rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the South East.

Contractor hourly rate trend for Customer-Centricity in the South East

Customer-Centricity
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 18 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +31 78 £353 +17.50% 7
Berkshire +46 68 £350 +27.27% 7
Hampshire +32 24 £304 -43.53% 1
Buckinghamshire -32 7 £364 -5.16%
Surrey - 4 £413 - 3
Oxfordshire +3 3 - -
West Sussex -2 1 - - 1
Kent - 1 - -
Customer-Centricity
England

For the 6 months to 18 December 2017, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer-Centricity.

1 49 (45.37%) Telecoms
2 38 (35.19%) Degree
3 36 (33.33%) Agile Software Development
4 30 (27.78%) Microsoft
5 28 (25.93%) Microsoft Excel
5 28 (25.93%) Microsoft PowerPoint
5 28 (25.93%) User Experience
6 27 (25.00%) Microsoft Office
7 25 (23.15%) Cloud Computing
8 23 (21.30%) Mandarin Language
9 22 (20.37%) Finance
10 21 (19.44%) Collaborative Working
11 20 (18.52%) SEO
12 19 (17.59%) Workflow
12 19 (17.59%) Analytical Skills
13 18 (16.67%) Security Cleared
14 17 (15.74%) Project Management
15 16 (14.81%) ITIL
16 15 (13.89%) Motorola
17 12 (11.11%) Marketing
17 12 (11.11%) BPSS Clearance
18 11 (10.19%) Scrum
18 11 (10.19%) Service Management
19 10 (9.26%) PRINCE2
19 10 (9.26%) Continuous Improvement
20 8 (7.41%) Customer-Centric Approach
20 8 (7.41%) Incident Management
21 7 (6.48%) Waterfall
21 7 (6.48%) Stakeholder Management
22 6 (5.56%) Electronics

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.63%) CMS
2 2 (1.85%) SharePoint
Applications
1 28 (25.93%) Microsoft Excel
1 28 (25.93%) Microsoft PowerPoint
2 27 (25.00%) Microsoft Office
3 2 (1.85%) Microsoft Project
3 2 (1.85%) Photoshop
4 1 (0.93%) InVision
Business Applications
1 2 (1.85%) Remedy ITSM
1 2 (1.85%) SAP S/4HANA
2 1 (0.93%) Oracle Applications
2 1 (0.93%) SAP MM
2 1 (0.93%) SAP Retail
Cloud Services
1 25 (23.15%) Cloud Computing
2 4 (3.70%) SaaS
3 1 (0.93%) Office 365
Communications & Networking
1 5 (4.63%) LTE
2 4 (3.70%) MVNO
3 3 (2.78%) 4G
3 3 (2.78%) Wireless
4 1 (0.93%) DNS
4 1 (0.93%) Fibre Channel
4 1 (0.93%) Firewall
4 1 (0.93%) LAN
4 1 (0.93%) MPLS
4 1 (0.93%) SAN
4 1 (0.93%) Skype
4 1 (0.93%) WAN
Database & Business Intelligence
1 3 (2.78%) Data Warehouse
2 2 (1.85%) Enterprise Data Warehouse
2 2 (1.85%) MS Access
2 2 (1.85%) SAP HANA
3 1 (0.93%) Big Data
3 1 (0.93%) BusinessObjects Business Intelligence
3 1 (0.93%) Hadoop
3 1 (0.93%) Lumira
3 1 (0.93%) NoSQL
3 1 (0.93%) PostgreSQL
3 1 (0.93%) Redis
3 1 (0.93%) SAP BW
Development Applications
1 4 (3.70%) Git (software)
2 3 (2.78%) GDB
2 3 (2.78%) Visual Studio
3 2 (1.85%) MSI
4 1 (0.93%) Axure RP
4 1 (0.93%) Jenkins
4 1 (0.93%) Selenium
4 1 (0.93%) webpack
General
1 49 (45.37%) Telecoms
2 23 (21.30%) Mandarin Language
3 22 (20.37%) Finance
4 12 (11.11%) Marketing
5 6 (5.56%) Electronics
6 4 (3.70%) Billing
6 4 (3.70%) Retail
7 1 (0.93%) Law
7 1 (0.93%) Manufacturing
7 1 (0.93%) Publishing
Job Titles
1 17 (15.74%) Analyst
2 16 (14.81%) Designer
3 14 (12.96%) Coordinator
3 14 (12.96%) Project Coordinator
4 10 (9.26%) Content Designer
5 8 (7.41%) Project Assistant
6 6 (5.56%) Project Manager
7 4 (3.70%) Architect
7 4 (3.70%) Business Analyst
7 4 (3.70%) Digital Designer
7 4 (3.70%) Marketing Specialist
7 4 (3.70%) Network Engineer
7 4 (3.70%) SEO Specialist
7 4 (3.70%) Service Analyst
7 4 (3.70%) Service Desk Analyst
7 4 (3.70%) Test Analyst
8 3 (2.78%) Copywriter
8 3 (2.78%) Network Systems Engineer
8 3 (2.78%) PPC Specialist
8 3 (2.78%) Technical Services Analyst
Libraries, Frameworks & Software Standards
1 4 (3.70%) HTML
2 2 (1.85%) Spring
3 1 (0.93%) Hibernate
3 1 (0.93%) React
3 1 (0.93%) SAP Fiori
3 1 (0.93%) Web Services
Miscellaneous
1 28 (25.93%) User Experience
2 19 (17.59%) Analytical Skills
3 5 (4.63%) Computer Science
4 4 (3.70%) Social Media
5 2 (1.85%) CMDB
5 2 (1.85%) Data Centre
5 2 (1.85%) Management Information System
5 2 (1.85%) Virtual Team
6 1 (0.93%) FMCG
6 1 (0.93%) Reference Data
6 1 (0.93%) Replication
6 1 (0.93%) Smart Meter
Operating Systems
1 6 (5.56%) Windows
2 5 (4.63%) Linux
3 4 (3.70%) Apple iOS
4 3 (2.78%) Android
5 1 (0.93%) Windows 10
5 1 (0.93%) Windows 7
5 1 (0.93%) Windows Server
5 1 (0.93%) Windows Server 2012
5 1 (0.93%) Windows XP
Processes & Methodologies
1 36 (33.33%) Agile Software Development
2 21 (19.44%) Collaborative Working
3 20 (18.52%) SEO
4 19 (17.59%) Workflow
5 17 (15.74%) Project Management
6 16 (14.81%) ITIL
7 11 (10.19%) Scrum
7 11 (10.19%) Service Management
8 10 (9.26%) Continuous Improvement
8 10 (9.26%) PRINCE2
9 8 (7.41%) Customer-Centric Approach
9 8 (7.41%) Incident Management
10 7 (6.48%) Stakeholder Management
10 7 (6.48%) Waterfall
11 6 (5.56%) Business Intelligence
11 6 (5.56%) Customer Requirements
11 6 (5.56%) ITIL V3
11 6 (5.56%) Programme Management
11 6 (5.56%) Regression Testing
11 6 (5.56%) Service Design
Programming Languages
1 3 (2.78%) JavaScript
2 2 (1.85%) Java
2 2 (1.85%) SQL
3 1 (0.93%) ES6
3 1 (0.93%) VB
3 1 (0.93%) VBScript
Qualifications
1 38 (35.19%) Degree
2 18 (16.67%) Security Cleared
3 12 (11.11%) BPSS Clearance
4 6 (5.56%) PRINCE2 Practitioner
4 6 (5.56%) SC Cleared
5 4 (3.70%) ISTQB
5 4 (3.70%) ISTQB Foundation Certification
6 3 (2.78%) APMP
6 3 (2.78%) DV Cleared
6 3 (2.78%) PMI Certification
6 3 (2.78%) PMP
7 2 (1.85%) Computer Science Degree
7 2 (1.85%) HND
7 2 (1.85%) ISEB
7 2 (1.85%) ITIL Certification
7 2 (1.85%) ITIL Foundation Certificate
8 1 (0.93%) A+ Certification
8 1 (0.93%) IIBA
8 1 (0.93%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (3.70%) ISO/IEC 20000
2 3 (2.78%) PMO
2 3 (2.78%) SLA
3 2 (1.85%) QA
3 2 (1.85%) Sarbanes-Oxley
4 1 (0.93%) Data Quality
4 1 (0.93%) ISO/IEC 27001
System Software
1 1 (0.93%) Active Directory
1 1 (0.93%) Docker
Systems Management
1 4 (3.70%) HP Quality Center
1 4 (3.70%) Netcool
Vendors
1 30 (27.78%) Microsoft
2 15 (13.89%) Motorola
3 4 (3.70%) HP
3 4 (3.70%) Remedy
3 4 (3.70%) SAP
4 3 (2.78%) Adobe
5 2 (1.85%) BMC
5 2 (1.85%) F5
5 2 (1.85%) IBM
5 2 (1.85%) ServiceNow
6 1 (0.93%) Avaya
6 1 (0.93%) Brocade
6 1 (0.93%) EMC
6 1 (0.93%) FatWire
6 1 (0.93%) Fortinet
6 1 (0.93%) Oracle
6 1 (0.93%) Tableau
6 1 (0.93%) Thunderhead
6 1 (0.93%) VMware