Period
to 10 December 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 10 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > South East
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 254 262 335
Rank change year-on-year +8 +73 +51
Contract jobs citing Customer-Centricity 137 105 35
As % of all contract IT jobs advertised in the South East 0.81% 0.63% 0.22%
As % of the Processes & Methodologies category 0.93% 0.75% 0.26%
Number of daily rates quoted 41 21 18
South East median daily rate £450 £375 £370
Median daily rate % change year-on-year +20.00% +1.35% -12.94%
10th Percentile £90 £241 £214
90th Percentile £563 £494 £549
England median daily rate £500 £519 £425
% change year-on-year -3.66% +22.06% -0.87%
Number of hourly rates quoted 1 0 0
South East median hourly rate £18.00 - -
England median hourly rate £27.50 £32.52 -
% change year-on-year -15.44% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,731 14,048 13,656
As % of all contract IT jobs advertised in the South East 86.78% 84.37% 84.06%
Number of daily rates quoted 8,850 8,420 8,195
South East median daily rate £438 £425 £400
Median daily rate % change year-on-year +3.00% +6.25% +1.91%
10th Percentile £280 £263 £250
90th Percentile £588 £575 £563
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 491 460 580
South East median hourly rate £25.12 £23.00 £24.23
Median hourly rate % change year-on-year +9.22% -5.06% -3.10%
10th Percentile £11.78 £11.25 £11.06
90th Percentile £51.00 £50.00 £50.00
England median hourly rate £22.00 £24.69 £22.84
% change year-on-year -10.88% +8.10% +3.80%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the South East.

Contractor daily rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 10 December 2018.

Contractor daily rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the South East.

Contractor hourly rate trend for Customer-Centricity in the South East

Customer-Centricity
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +50 117 £375 - 14
Berkshire +31 104 £370 -15.43% 8
Buckinghamshire +27 11 £513 +40.89% 5
Hampshire -41 7 £375 +23.56% 5
Surrey -20 6 £506 +22.73% 3
East Sussex - 4 £500 -
Kent +7 3 £375 -
Oxfordshire +13 2 £235 - 1
Customer-Centricity
England

For the 6 months to 10 December 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer-Centricity.

1 81 (59.12%) Telecoms
2 49 (35.77%) Agile Software Development
3 41 (29.93%) Cloud Computing
4 33 (24.09%) Microsoft Office
5 26 (18.98%) Microsoft
6 23 (16.79%) ITIL
7 22 (16.06%) Microsoft Excel
7 22 (16.06%) Analytical Skills
8 21 (15.33%) Project Management
8 21 (15.33%) Microsoft PowerPoint
8 21 (15.33%) Degree
9 20 (14.60%) PRINCE2
10 19 (13.87%) Finance
10 19 (13.87%) Stakeholder Management
11 18 (13.14%) Marketing
11 18 (13.14%) Mandarin Language
12 17 (12.41%) Management Information System
12 17 (12.41%) User Experience
13 15 (10.95%) Self-Motivation
13 15 (10.95%) SLA
14 14 (10.22%) Incident Management
15 13 (9.49%) B2C
15 13 (9.49%) PMO
16 12 (8.76%) Change Control
16 12 (8.76%) Service Management
16 12 (8.76%) Service Delivery
16 12 (8.76%) Huawei
17 11 (8.03%) Workflow
17 11 (8.03%) Scrum
17 11 (8.03%) 3GPP

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.57%) SharePoint
2 2 (1.46%) OpenStack
2 2 (1.46%) SAS
3 1 (0.73%) CMS
3 1 (0.73%) Confluence
3 1 (0.73%) WebSphere
Applications
1 33 (24.09%) Microsoft Office
2 22 (16.06%) Microsoft Excel
3 21 (15.33%) Microsoft PowerPoint
4 10 (7.30%) MS Visio
5 3 (2.19%) Microsoft Project
6 1 (0.73%) Chatbot
6 1 (0.73%) Photoshop
6 1 (0.73%) UXPin
Business Applications
1 9 (6.57%) Remedy ITSM
2 1 (0.73%) Unica
Cloud Services
1 41 (29.93%) Cloud Computing
2 9 (6.57%) Office 365
3 2 (1.46%) SaaS
4 1 (0.73%) Microsoft Azure
Communications & Networking
1 11 (8.03%) 3GPP
2 10 (7.30%) Wireless
3 7 (5.11%) BGP
4 5 (3.65%) Firewall
4 5 (3.65%) LAN
4 5 (3.65%) Network Security
4 5 (3.65%) Radio Access Network
4 5 (3.65%) WAN
5 4 (2.92%) DHCP
5 4 (2.92%) MVNO
5 4 (2.92%) TCP/IP
6 3 (2.19%) H.323
6 3 (2.19%) LTE
6 3 (2.19%) MGCP
6 3 (2.19%) MPLS
6 3 (2.19%) NAS
6 3 (2.19%) RTP
6 3 (2.19%) SCCP
6 3 (2.19%) VLAN
6 3 (2.19%) VoIP
Database & Business Intelligence
1 4 (2.92%) Power BI
1 4 (2.92%) SQL Server
2 3 (2.19%) MySQL
3 2 (1.46%) Apache Cassandra
3 2 (1.46%) MariaDB
3 2 (1.46%) MongoDB
3 2 (1.46%) NoSQL
Development Applications
1 7 (5.11%) JIRA
2 1 (0.73%) Axure RP
2 1 (0.73%) Team Foundation Server
2 1 (0.73%) Visual Studio
General
1 81 (59.12%) Telecoms
2 19 (13.87%) Finance
3 18 (13.14%) Mandarin Language
3 18 (13.14%) Marketing
4 8 (5.84%) Retail
5 3 (2.19%) Automotive
6 1 (0.73%) Back Office
6 1 (0.73%) Electronics
6 1 (0.73%) Front Office
6 1 (0.73%) Publishing
Job Titles
1 21 (15.33%) Analyst
2 15 (10.95%) Coordinator
3 12 (8.76%) Project Manager
4 11 (8.03%) Consultant
5 9 (6.57%) Incident Analyst
6 8 (5.84%) Project Coordinator
7 7 (5.11%) Product Owner
8 6 (4.38%) Junior
9 5 (3.65%) Administrator
9 5 (3.65%) Communications Specialist
9 5 (3.65%) Designer
9 5 (3.65%) UX Designer
10 4 (2.92%) Architect
10 4 (2.92%) Business Analyst
10 4 (2.92%) Delivery Manager
10 4 (2.92%) IT Engineer
10 4 (2.92%) SEO Specialist
11 3 (2.19%) Problem Analyst
11 3 (2.19%) Senior Project Manager
11 3 (2.19%) Telecoms Analyst
Libraries, Frameworks & Software Standards
1 2 (1.46%) .NET
1 2 (1.46%) Node.js
2 1 (0.73%) ASP.NET
2 1 (0.73%) ASP.NET MVC
2 1 (0.73%) Django
2 1 (0.73%) Flask
2 1 (0.73%) Middleware
2 1 (0.73%) REST
2 1 (0.73%) SOAP
2 1 (0.73%) Spring
2 1 (0.73%) Velocity
2 1 (0.73%) WCF
2 1 (0.73%) Web Services
2 1 (0.73%) WPF
Miscellaneous
1 22 (16.06%) Analytical Skills
2 17 (12.41%) Management Information System
2 17 (12.41%) User Experience
3 15 (10.95%) Self-Motivation
4 9 (6.57%) Social Media
5 5 (3.65%) Mobile App
6 3 (2.19%) Data Centre
6 3 (2.19%) Driving Licence
7 2 (1.46%) Algorithms
7 2 (1.46%) Private Cloud
8 1 (0.73%) CCTV
8 1 (0.73%) FMCG
8 1 (0.73%) Graphic Design
8 1 (0.73%) Mainframe
8 1 (0.73%) Robotics
8 1 (0.73%) Video Conferencing
Operating Systems
1 4 (2.92%) Windows
2 3 (2.19%) Windows 10
3 2 (1.46%) Linux
3 2 (1.46%) Ubuntu
4 1 (0.73%) Apple iOS
4 1 (0.73%) Windows 7
4 1 (0.73%) Windows Server
Processes & Methodologies
1 49 (35.77%) Agile Software Development
2 23 (16.79%) ITIL
3 21 (15.33%) Project Management
4 20 (14.60%) PRINCE2
5 19 (13.87%) Stakeholder Management
6 14 (10.22%) Incident Management
7 13 (9.49%) B2C
8 12 (8.76%) Change Control
8 12 (8.76%) Service Delivery
8 12 (8.76%) Service Management
9 11 (8.03%) E-Commerce
9 11 (8.03%) Scrum
9 11 (8.03%) Workflow
10 10 (7.30%) Matrix Management
10 10 (7.30%) Problem-Solving
11 9 (6.57%) Matrix Organization
11 9 (6.57%) Problem Management
12 8 (5.84%) Escalation Management
13 7 (5.11%) Acceptance Criteria
13 7 (5.11%) Coaching
Programming Languages
1 9 (6.57%) C
2 8 (5.84%) SQL
3 5 (3.65%) Java
3 5 (3.65%) Python
4 3 (2.19%) VBA
5 2 (1.46%) Bash Shell
5 2 (1.46%) C#
Qualifications
1 21 (15.33%) Degree
2 7 (5.11%) CCNP
2 7 (5.11%) Cisco Certification
2 7 (5.11%) Security Cleared
3 6 (4.38%) ISEB
4 5 (3.65%) ITIL Foundation Certificate
5 4 (2.92%) CCIE
6 3 (2.19%) APMP
6 3 (2.19%) BPSS Clearance
6 3 (2.19%) PRINCE2 Practitioner
7 2 (1.46%) CCIE Collaboration
7 2 (1.46%) DV Cleared
7 2 (1.46%) PMI Certification
7 2 (1.46%) PMP
7 2 (1.46%) SC Cleared
8 1 (0.73%) A+ Certification
Quality Assurance & Compliance
1 15 (10.95%) SLA
2 13 (9.49%) PMO
3 2 (1.46%) QA
4 1 (0.73%) Data Quality
System Software
1 4 (2.92%) Active Directory
2 2 (1.46%) BIND 9
2 2 (1.46%) KVM
2 2 (1.46%) NFS
2 2 (1.46%) Postfix
Systems Management
1 2 (1.46%) Ansible
2 1 (0.73%) Netcool
Vendors
1 26 (18.98%) Microsoft
2 12 (8.76%) Huawei
3 10 (7.30%) BMC
3 10 (7.30%) Remedy
4 8 (5.84%) Cisco
5 4 (2.92%) Google
6 3 (2.19%) BT
6 3 (2.19%) SAP
7 2 (1.46%) Dell
7 2 (1.46%) EMC
7 2 (1.46%) Mirantis
7 2 (1.46%) Oracle
7 2 (1.46%) Red Hat
7 2 (1.46%) Samsung
7 2 (1.46%) ServiceNow
7 2 (1.46%) UiPath
8 1 (0.73%) ComArch
8 1 (0.73%) HP
8 1 (0.73%) IBM
8 1 (0.73%) Nokia