Period
to 23 July 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > South East
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 254 285 353
Rank change year-on-year +31 +68 +9
Contract jobs citing Customer-Centricity 116 81 41
As % of all contract IT jobs advertised in the South East 0.68% 0.50% 0.22%
As % of the Processes & Methodologies category 0.80% 0.60% 0.27%
Number of daily rates quoted 47 43 23
South East median daily rate £525 £385 £400
Median daily rate % change year-on-year +36.36% -3.75% -9.86%
10th Percentile £350 £156 £363
90th Percentile £610 £570 £565
England median daily rate £513 £500 £450
% change year-on-year +2.50% +11.11% +6.51%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate £27.50 £20.55 £21.00
% change year-on-year +33.85% -2.17% -18.45%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,428 13,401 15,446
As % of all contract IT jobs advertised in the South East 85.01% 83.46% 82.93%
Number of daily rates quoted 8,572 7,790 9,461
South East median daily rate £438 £420 £400
Median daily rate % change year-on-year +4.17% +5.00% +5.26%
10th Percentile £281 £263 £255
90th Percentile £588 £561 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 510 518 555
South East median hourly rate £25.12 £19.78 £23.75
Median hourly rate % change year-on-year +27.00% -16.72% +7.95%
10th Percentile £11.17 £11.62 £11.81
90th Percentile £51.38 £50.33 £50.15
England median hourly rate £22.50 £24.50 £23.75
% change year-on-year -8.16% +3.16% +10.47%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the South East.

Contractor daily rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 23 July 2018.

Contractor daily rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the South East.

Contractor hourly rate trend for Customer-Centricity in the South East

Customer-Centricity
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +36 80 £538 +29.52% 13
Berkshire +26 71 £525 +58.49% 9
Surrey -9 22 £525 +19.32% 8
Buckinghamshire +13 7 £575 +38.55% 3
Hampshire -36 6 £400 +65.29% 5
West Sussex - 4 £600 - 1
Oxfordshire +6 2 £393 -37.20% 1
East Sussex -1 2 £503 +67.50% 2
Middlesex +3 1 - - 1
Kent - 1 £120 - 1
Customer-Centricity
England

For the 6 months to 23 July 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer-Centricity.

1 50 (43.10%) Agile Software Development
2 47 (40.52%) Telecoms
3 27 (23.28%) Cloud Computing
4 22 (18.97%) Project Management
5 20 (17.24%) Microsoft Office
5 20 (17.24%) Degree
6 19 (16.38%) Marketing
7 17 (14.66%) Microsoft Excel
7 17 (14.66%) Retail
8 16 (13.79%) E-Commerce
8 16 (13.79%) Microsoft PowerPoint
9 15 (12.93%) Finance
9 15 (12.93%) User Experience
10 14 (12.07%) Analytical Skills
10 14 (12.07%) Microsoft
11 13 (11.21%) Mandarin Language
11 13 (11.21%) Stakeholder Management
12 12 (10.34%) Waterfall
13 11 (9.48%) Social Media
13 11 (9.48%) SEO
13 11 (9.48%) SLA
14 10 (8.62%) Problem-Solving
15 9 (7.76%) Customer-Centric Approach
15 9 (7.76%) Business Intelligence
15 9 (7.76%) B2C
15 9 (7.76%) User Stories
15 9 (7.76%) Mobile App
16 8 (6.90%) JIRA
16 8 (6.90%) Prototyping
16 8 (6.90%) Self-Motivation

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.17%) Confluence
2 3 (2.59%) SharePoint
3 1 (0.86%) CMS
3 1 (0.86%) SAS
Applications
1 20 (17.24%) Microsoft Office
2 17 (14.66%) Microsoft Excel
3 16 (13.79%) Microsoft PowerPoint
4 5 (4.31%) MS Visio
5 4 (3.45%) InVision
5 4 (3.45%) OmniGraffle
5 4 (3.45%) UXPin
6 2 (1.72%) Adobe Illustrator
6 2 (1.72%) Photoshop
7 1 (0.86%) Microsoft Project
Business Applications
1 5 (4.31%) Remedy ITSM
2 2 (1.72%) SessionCam
3 1 (0.86%) SAP Hybris
Cloud Services
1 27 (23.28%) Cloud Computing
2 3 (2.59%) Google Analytics
3 1 (0.86%) Azure Active Directory
3 1 (0.86%) Microsoft Azure
3 1 (0.86%) Office 365
Communications & Networking
1 3 (2.59%) Radio Access Network
2 2 (1.72%) 3GPP
2 2 (1.72%) Firewall
2 2 (1.72%) GSM
2 2 (1.72%) LTE
2 2 (1.72%) UMTS
2 2 (1.72%) VoLTE
3 1 (0.86%) 5G
3 1 (0.86%) ATM
3 1 (0.86%) CDMA
3 1 (0.86%) DHCP
3 1 (0.86%) GPRS
3 1 (0.86%) ISDN
3 1 (0.86%) LAN
3 1 (0.86%) NAS
3 1 (0.86%) PSTN
3 1 (0.86%) VLAN
3 1 (0.86%) VoWiFi
3 1 (0.86%) WAN
3 1 (0.86%) WCDMA
Database & Business Intelligence
1 7 (6.03%) Power BI
2 1 (0.86%) SQL Server
Development Applications
1 8 (6.90%) JIRA
2 5 (4.31%) Axure RP
3 4 (3.45%) Balsamiq Mockups
4 2 (1.72%) Team Foundation Server
5 1 (0.86%) Bitbucket
5 1 (0.86%) Jenkins
5 1 (0.86%) Sonatype Nexus
5 1 (0.86%) Visual Studio
General
1 47 (40.52%) Telecoms
2 19 (16.38%) Marketing
3 17 (14.66%) Retail
4 15 (12.93%) Finance
5 13 (11.21%) Mandarin Language
6 4 (3.45%) Multimedia
7 2 (1.72%) Back Office
7 2 (1.72%) Publishing
8 1 (0.86%) Banking
8 1 (0.86%) Brand Awareness
8 1 (0.86%) French Language
8 1 (0.86%) Front Office
8 1 (0.86%) Games
8 1 (0.86%) German Language
Job Titles
1 14 (12.07%) Designer
2 12 (10.34%) Analyst
3 11 (9.48%) Project Manager
4 8 (6.90%) UX Designer
5 7 (6.03%) Architect
5 7 (6.03%) Delivery Manager
5 7 (6.03%) Solutions Architect
6 6 (5.17%) Content Designer
6 6 (5.17%) Coordinator
6 6 (5.17%) IT Manager
6 6 (5.17%) IT Project Manager
7 5 (4.31%) Communications Specialist
7 5 (4.31%) Digital Designer
7 5 (4.31%) Incident Analyst
7 5 (4.31%) Product Manager
8 4 (3.45%) Junior
8 4 (3.45%) Project Assistant
8 4 (3.45%) Software Delivery Manager
8 4 (3.45%) Software Manager
8 4 (3.45%) User Experience Researcher
Libraries, Frameworks & Software Standards
1 4 (3.45%) CSS
1 4 (3.45%) CSS3
1 4 (3.45%) Framer.js
1 4 (3.45%) HTML
1 4 (3.45%) HTML5
1 4 (3.45%) jQuery
2 2 (1.72%) Apache Flex
3 1 (0.86%) .NET
3 1 (0.86%) ASP.NET
3 1 (0.86%) ASP.NET MVC
3 1 (0.86%) Velocity
3 1 (0.86%) WCF
3 1 (0.86%) WPF
Miscellaneous
1 15 (12.93%) User Experience
2 14 (12.07%) Analytical Skills
3 11 (9.48%) Social Media
4 9 (7.76%) Mobile App
5 8 (6.90%) Self-Motivation
6 5 (4.31%) Computer Science
7 4 (3.45%) Management Information System
8 3 (2.59%) Video Editing
9 2 (1.72%) Handset
10 1 (0.86%) Algorithms
10 1 (0.86%) CCTV
10 1 (0.86%) Data Centre
10 1 (0.86%) Data Structures
10 1 (0.86%) Driving Licence
10 1 (0.86%) e-Learning
10 1 (0.86%) FMCG
10 1 (0.86%) Graphic Design
10 1 (0.86%) Robotics
10 1 (0.86%) Video Conferencing
10 1 (0.86%) Virtual Team
Operating Systems
1 2 (1.72%) Windows
2 1 (0.86%) Unix
2 1 (0.86%) Windows 2000
2 1 (0.86%) Windows NT
2 1 (0.86%) Windows Server
Processes & Methodologies
1 50 (43.10%) Agile Software Development
2 22 (18.97%) Project Management
3 16 (13.79%) E-Commerce
4 13 (11.21%) Stakeholder Management
5 12 (10.34%) Waterfall
6 11 (9.48%) SEO
7 10 (8.62%) Problem-Solving
8 9 (7.76%) B2C
8 9 (7.76%) Business Intelligence
8 9 (7.76%) Customer-Centric Approach
8 9 (7.76%) User Stories
9 8 (6.90%) Prototyping
9 8 (6.90%) SDLC
10 7 (6.03%) Acceptance Criteria
10 7 (6.03%) Logistics
10 7 (6.03%) PRINCE2
10 7 (6.03%) Product Management
11 6 (5.17%) Coaching
11 6 (5.17%) Identity Management
11 6 (5.17%) User Acceptance Testing
Programming Languages
1 6 (5.17%) C
1 6 (5.17%) JavaScript
1 6 (5.17%) VBA
2 4 (3.45%) Java
2 4 (3.45%) Python
3 3 (2.59%) SQL
4 1 (0.86%) C#
Qualifications
1 20 (17.24%) Degree
2 4 (3.45%) PMP
3 2 (1.72%) CCNP
3 2 (1.72%) Cisco Certification
3 2 (1.72%) SC Cleared
3 2 (1.72%) Security Cleared
4 1 (0.86%) APMP
4 1 (0.86%) CCNA
4 1 (0.86%) Computer Science Degree
4 1 (0.86%) CWNA
4 1 (0.86%) DV Cleared
4 1 (0.86%) ITIL Foundation Certificate
4 1 (0.86%) JNCIP
4 1 (0.86%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 11 (9.48%) SLA
2 3 (2.59%) PMO
3 1 (0.86%) GDPR
System Software
1 2 (1.72%) Active Directory
2 1 (0.86%) Docker
Systems Management
1 1 (0.86%) Kubernetes
1 1 (0.86%) Microsoft Intune
1 1 (0.86%) Puppet
1 1 (0.86%) Salt
1 1 (0.86%) SCCM
1 1 (0.86%) Single Sign-On
Vendors
1 14 (12.07%) Microsoft
2 6 (5.17%) Remedy
3 5 (4.31%) BMC
4 4 (3.45%) Huawei
5 3 (2.59%) Facebook
5 3 (2.59%) Google
5 3 (2.59%) Twitter
6 2 (1.72%) Adobe
6 2 (1.72%) BT
6 2 (1.72%) IBM
6 2 (1.72%) Maxymiser
6 2 (1.72%) MicroStrategy
6 2 (1.72%) Optimizely
6 2 (1.72%) Tableau
7 1 (0.86%) Mapinfo
7 1 (0.86%) Oracle
7 1 (0.86%) Salesforce.com
7 1 (0.86%) SAP
7 1 (0.86%) Sybase
7 1 (0.86%) TIBCO