Period
to 23 October 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > South East
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 266 275 353
Rank change year-on-year +9 +78 +31
Contract jobs citing Customer-Centricity 123 101 30
As % of all contract IT jobs advertised in the South East 0.75% 0.62% 0.18%
As % of the Processes & Methodologies category 0.87% 0.73% 0.21%
Number of daily rates quoted 43 31 16
South East median daily rate £500 £338 £396
Median daily rate % change year-on-year +48.15% -14.77% -9.49%
10th Percentile £258 £172 £299
90th Percentile £576 £494 £570
England median daily rate £500 £500 £450
% change year-on-year - +11.11% +4.05%
Number of hourly rates quoted 0 0 0
South East median hourly rate - - -
England median hourly rate £21.44 £20.55 -
% change year-on-year +4.36% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,187 13,772 14,133
As % of all contract IT jobs advertised in the South East 86.02% 84.19% 83.95%
Number of daily rates quoted 8,536 8,223 8,583
South East median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25% +3.23%
10th Percentile £275 £263 £253
90th Percentile £588 £575 £550
England median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +3.03%
Number of hourly rates quoted 501 470 577
South East median hourly rate £27.00 £22.00 £22.50
Median hourly rate % change year-on-year +22.73% -2.22% -4.26%
10th Percentile £11.85 £11.25 £12.00
90th Percentile £52.50 £50.00 £50.00
England median hourly rate £21.00 £24.93 £22.50
% change year-on-year -15.75% +10.78% +3.97%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the South East.

Contractor daily rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 23 October 2018.

Contractor daily rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the South East.

Contractor hourly rate trend for Customer-Centricity in the South East

Customer-Centricity
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +38 92 £500 +33.33% 11
Berkshire +23 81 £500 +26.98% 4
Surrey -11 17 £525 +27.27% 1
Buckinghamshire +22 8 £513 +36.67% 5
Hampshire -36 6 £375 +54.96% 6
East Sussex - 4 £500 - 1
Oxfordshire +10 3 £235 - 2
Kent +8 3 £375 -
Middlesex +10 1 - -
Customer-Centricity
England

For the 6 months to 23 October 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer-Centricity.

1 68 (55.28%) Telecoms
2 49 (39.84%) Agile Software Development
3 37 (30.08%) Cloud Computing
4 29 (23.58%) Project Management
5 25 (20.33%) Microsoft Office
6 23 (18.70%) Degree
7 22 (17.89%) Microsoft
8 19 (15.45%) Microsoft Excel
9 18 (14.63%) Marketing
9 18 (14.63%) Analytical Skills
10 17 (13.82%) Microsoft PowerPoint
10 17 (13.82%) PRINCE2
11 16 (13.01%) E-Commerce
12 15 (12.20%) Retail
12 15 (12.20%) Finance
12 15 (12.20%) Mandarin Language
13 14 (11.38%) Stakeholder Management
13 14 (11.38%) Management Information System
13 14 (11.38%) SLA
14 13 (10.57%) ITIL
15 11 (8.94%) C
15 11 (8.94%) B2C
15 11 (8.94%) Waterfall
15 11 (8.94%) User Experience
15 11 (8.94%) Acceptance Criteria
16 10 (8.13%) Change Control
16 10 (8.13%) JIRA
16 10 (8.13%) Huawei
16 10 (8.13%) Service Management
16 10 (8.13%) Scrum

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.50%) SharePoint
2 4 (3.25%) Confluence
3 2 (1.63%) SAS
4 1 (0.81%) CMS
4 1 (0.81%) WebSphere
Applications
1 25 (20.33%) Microsoft Office
2 19 (15.45%) Microsoft Excel
3 17 (13.82%) Microsoft PowerPoint
4 9 (7.32%) MS Visio
5 2 (1.63%) Microsoft Project
Business Applications
1 8 (6.50%) Remedy ITSM
Cloud Services
1 37 (30.08%) Cloud Computing
2 7 (5.69%) Office 365
3 2 (1.63%) Microsoft Azure
4 1 (0.81%) Azure Active Directory
4 1 (0.81%) Google Analytics
Communications & Networking
1 7 (5.69%) 3GPP
2 5 (4.07%) Radio Access Network
2 5 (4.07%) Wireless
3 4 (3.25%) BGP
3 4 (3.25%) DHCP
3 4 (3.25%) MVNO
4 3 (2.44%) Firewall
4 3 (2.44%) H.323
4 3 (2.44%) LAN
4 3 (2.44%) LTE
4 3 (2.44%) MGCP
4 3 (2.44%) Network Security
4 3 (2.44%) RTP
4 3 (2.44%) SCCP
4 3 (2.44%) TCP/IP
4 3 (2.44%) WAN
5 2 (1.63%) 5G
5 2 (1.63%) GSM
5 2 (1.63%) UMTS
5 2 (1.63%) VoIP
Database & Business Intelligence
1 6 (4.88%) Power BI
2 4 (3.25%) SQL Server
3 1 (0.81%) MySQL
Development Applications
1 10 (8.13%) JIRA
2 1 (0.81%) Team Foundation Server
2 1 (0.81%) Visual Studio
General
1 68 (55.28%) Telecoms
2 18 (14.63%) Marketing
3 15 (12.20%) Finance
3 15 (12.20%) Mandarin Language
3 15 (12.20%) Retail
4 2 (1.63%) Automotive
5 1 (0.81%) Back Office
5 1 (0.81%) Front Office
Job Titles
1 19 (15.45%) Analyst
2 15 (12.20%) Project Manager
3 11 (8.94%) Coordinator
4 9 (7.32%) Consultant
4 9 (7.32%) Incident Analyst
5 8 (6.50%) Delivery Manager
6 6 (4.88%) Product Owner
7 5 (4.07%) Communications Specialist
7 5 (4.07%) IT Manager
7 5 (4.07%) IT Project Manager
7 5 (4.07%) Junior
7 5 (4.07%) Project Coordinator
8 4 (3.25%) Business Analyst
8 4 (3.25%) Designer
8 4 (3.25%) Software Delivery Manager
8 4 (3.25%) Software Manager
8 4 (3.25%) UX Designer
9 3 (2.44%) Administrator
9 3 (2.44%) Solutions Architect
9 3 (2.44%) Telecoms Analyst
Libraries, Frameworks & Software Standards
1 2 (1.63%) .NET
2 1 (0.81%) ASP.NET
2 1 (0.81%) ASP.NET MVC
2 1 (0.81%) Django
2 1 (0.81%) Flask
2 1 (0.81%) Middleware
2 1 (0.81%) REST
2 1 (0.81%) SOAP
2 1 (0.81%) Spring
2 1 (0.81%) Velocity
2 1 (0.81%) WCF
2 1 (0.81%) Web Services
2 1 (0.81%) WPF
Miscellaneous
1 18 (14.63%) Analytical Skills
2 14 (11.38%) Management Information System
3 11 (8.94%) User Experience
4 9 (7.32%) Mobile App
4 9 (7.32%) Self-Motivation
5 6 (4.88%) Social Media
6 2 (1.63%) Algorithms
6 2 (1.63%) Computer Science
6 2 (1.63%) Driving Licence
7 1 (0.81%) CCTV
7 1 (0.81%) Data Centre
7 1 (0.81%) FMCG
7 1 (0.81%) Graphic Design
7 1 (0.81%) Mainframe
7 1 (0.81%) Robotics
7 1 (0.81%) Video Conferencing
7 1 (0.81%) Virtual Team
Operating Systems
1 1 (0.81%) Windows
1 1 (0.81%) Windows Server
Processes & Methodologies
1 49 (39.84%) Agile Software Development
2 29 (23.58%) Project Management
3 17 (13.82%) PRINCE2
4 16 (13.01%) E-Commerce
5 14 (11.38%) Stakeholder Management
6 13 (10.57%) ITIL
7 11 (8.94%) Acceptance Criteria
7 11 (8.94%) B2C
7 11 (8.94%) Waterfall
8 10 (8.13%) Change Control
8 10 (8.13%) Scrum
8 10 (8.13%) Service Management
9 9 (7.32%) Business Intelligence
9 9 (7.32%) Incident Management
9 9 (7.32%) Problem-Solving
10 8 (6.50%) Escalation Management
10 8 (6.50%) Matrix Management
10 8 (6.50%) Matrix Organization
10 8 (6.50%) Workflow
11 7 (5.69%) Logistics
Programming Languages
1 11 (8.94%) C
2 7 (5.69%) Java
3 5 (4.07%) Python
3 5 (4.07%) VBA
4 4 (3.25%) SQL
5 2 (1.63%) C#
Qualifications
1 23 (18.70%) Degree
2 7 (5.69%) Security Cleared
3 5 (4.07%) CCNP
3 5 (4.07%) Cisco Certification
3 5 (4.07%) ISEB
3 5 (4.07%) PMP
4 3 (2.44%) APMP
4 3 (2.44%) BPSS Clearance
4 3 (2.44%) CCIE
4 3 (2.44%) DV Cleared
4 3 (2.44%) ITIL Foundation Certificate
4 3 (2.44%) PRINCE2 Practitioner
5 2 (1.63%) CCIE Collaboration
5 2 (1.63%) PMI Certification
5 2 (1.63%) SC Cleared
Quality Assurance & Compliance
1 14 (11.38%) SLA
2 9 (7.32%) PMO
3 1 (0.81%) Data Quality
3 1 (0.81%) QA
System Software
1 2 (1.63%) Active Directory
Systems Management
1 1 (0.81%) Microsoft Intune
1 1 (0.81%) SCCM
1 1 (0.81%) Single Sign-On
Vendors
1 22 (17.89%) Microsoft
2 10 (8.13%) Huawei
3 9 (7.32%) BMC
3 9 (7.32%) Remedy
4 3 (2.44%) BT
4 3 (2.44%) Cisco
5 2 (1.63%) Google
5 2 (1.63%) Oracle
5 2 (1.63%) Samsung
5 2 (1.63%) ServiceNow
5 2 (1.63%) UiPath
6 1 (0.81%) Actix
6 1 (0.81%) Automation Anywhere
6 1 (0.81%) ComArch
6 1 (0.81%) IBM
6 1 (0.81%) Mapinfo
6 1 (0.81%) Salesforce.com
6 1 (0.81%) SAP
6 1 (0.81%) Tableau
6 1 (0.81%) TIBCO