Period
to 26 May 2019

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 26 May 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > South East
6 months to
26 May 2019
Same period 2018 Same period 2017
Rank 258 257 303
Rank change year-on-year -1 +46 +43
Contract jobs citing Customer-Centricity 91 124 51
As % of all contract IT jobs advertised in the South East 0.62% 0.74% 0.33%
As % of the Processes & Methodologies category 0.71% 0.86% 0.39%
Number of daily rates quoted 37 47 32
South East median daily rate £388 £525 £415
Median daily rate % change year-on-year -26.19% +26.51% +3.75%
10th Percentile £313 £350 £158
90th Percentile £688 £650 £573
England median daily rate £478 £525 £500
% change year-on-year -9.05% +5.00% +17.65%
Number of hourly rates quoted 12 0 0
South East median hourly rate £31.82 - -
England median hourly rate £31.82 £46.44 -
% change year-on-year -31.49% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 12,802 14,369 12,967
As % of all contract IT jobs advertised in the South East 87.17% 85.34% 83.90%
Number of daily rates quoted 7,715 8,496 7,525
South East median daily rate £450 £435 £415
Median daily rate % change year-on-year +3.45% +4.82% +3.75%
10th Percentile £275 £280 £263
90th Percentile £608 £588 £575
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 469 472 505
South East median hourly rate £27.50 £22.50 £21.00
Median hourly rate % change year-on-year +22.22% +7.14% -16.00%
10th Percentile £12.00 £10.72 £11.68
90th Percentile £55.00 £52.50 £50.40
England median hourly rate £24.91 £22.00 £25.12
% change year-on-year +13.23% -12.42% +8.28%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the South East.

Contractor daily rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 26 May 2019.

Contractor daily rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the South East.

Contractor hourly rate trend for Customer-Centricity in the South East

Customer-Centricity
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Customer-Centricity in the South East over the 6 months to 26 May 2019.

Contractor hourly rate histogram for Customer-Centricity in the South East

Customer-Centricity
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 26 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +3 69 £388 -27.91% 3
Berkshire -34 56 £419 -20.24% 1
Buckinghamshire +26 13 £325 -38.10%
Surrey +15 8 £375 -28.57%
Hampshire -2 8 £388 -6.06% 5
East Sussex -11 3 £450 -18.92%
Kent - 2 - - 3
West Sussex +6 1 - -
Customer-Centricity
England

For the 6 months to 26 May 2019, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer-Centricity.

1 50 (54.95%) Agile Software Development
2 25 (27.47%) ITIL
3 23 (25.27%) Telecoms
4 20 (21.98%) Windows
4 20 (21.98%) DevOps
5 19 (20.88%) Active Directory
6 18 (19.78%) Windows 10
7 16 (17.58%) Linux
8 15 (16.48%) Acceptance Criteria
9 14 (15.38%) .NET
9 14 (15.38%) B2C
9 14 (15.38%) Marketing
10 13 (14.29%) Incident Management
10 13 (14.29%) Security Cleared
10 13 (14.29%) Microsoft Azure
10 13 (14.29%) Project Management
10 13 (14.29%) SharePoint
10 13 (14.29%) Service Delivery
10 13 (14.29%) Stakeholder Management
10 13 (14.29%) Problem-Solving
11 12 (13.19%) Analytical Skills
11 12 (13.19%) PRINCE2
11 12 (13.19%) Oracle
11 12 (13.19%) SQL Server
11 12 (13.19%) Microsoft Office
11 12 (13.19%) SC Cleared
12 11 (12.09%) Windows Server 2012
12 11 (12.09%) Finance
12 11 (12.09%) User Experience
13 10 (10.99%) Retail

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.29%) SharePoint
2 4 (4.40%) CMS
2 4 (4.40%) OpenStack
3 1 (1.10%) Oracle SOA Suite
3 1 (1.10%) WebSphere
3 1 (1.10%) WebSphere Application Server
Applications
1 12 (13.19%) Microsoft Office
2 6 (6.59%) Microsoft Excel
3 4 (4.40%) Photoshop
4 3 (3.30%) Microsoft PowerPoint
5 2 (2.20%) MS Visio
6 1 (1.10%) Adobe XD
6 1 (1.10%) Microsoft Project
6 1 (1.10%) Sketch
6 1 (1.10%) S-PLUS
6 1 (1.10%) UXPin
Business Applications
1 3 (3.30%) Remedy ITSM
2 2 (2.20%) Unica
3 1 (1.10%) Eloqua
Cloud Services
1 13 (14.29%) Microsoft Azure
2 6 (6.59%) SaaS
3 3 (3.30%) Office 365
4 1 (1.10%) Cloud Computing
4 1 (1.10%) Google Analytics
Communications & Networking
1 6 (6.59%) Firewall
1 6 (6.59%) MPLS
2 5 (5.49%) BGP
2 5 (5.49%) NAS
3 4 (4.40%) iSCSI
3 4 (4.40%) SNMP
3 4 (4.40%) Value-Added Service
3 4 (4.40%) VLAN
3 4 (4.40%) VXLAN
3 4 (4.40%) Wireless
4 3 (3.30%) Broadband
4 3 (3.30%) WAN
5 2 (2.20%) LAN
5 2 (2.20%) VPN
5 2 (2.20%) Wi-Fi
6 1 (1.10%) Ethernet
6 1 (1.10%) IPsec
6 1 (1.10%) Network Security
6 1 (1.10%) OSPF
6 1 (1.10%) VoIP
Database & Business Intelligence
1 12 (13.19%) SQL Server
2 4 (4.40%) Apache Cassandra
2 4 (4.40%) MariaDB
2 4 (4.40%) MongoDB
2 4 (4.40%) MySQL
2 4 (4.40%) NoSQL
3 1 (1.10%) DB2
3 1 (1.10%) MS Access
Development Applications
1 2 (2.20%) Axure RP
2 1 (1.10%) Git (software)
2 1 (1.10%) Visual Studio Team System
General
1 23 (25.27%) Telecoms
2 14 (15.38%) Marketing
3 11 (12.09%) Finance
4 10 (10.99%) Retail
5 4 (4.40%) Legal
6 2 (2.20%) Banking
6 2 (2.20%) Games
6 2 (2.20%) Military
6 2 (2.20%) Publishing
7 1 (1.10%) Automotive
7 1 (1.10%) Electronics
7 1 (1.10%) Manufacturing
7 1 (1.10%) Pharmaceutical
Job Titles
1 16 (17.58%) Project Manager
2 12 (13.19%) Analyst
2 12 (13.19%) Architect
3 9 (9.89%) Copywriter
4 8 (8.79%) Applications Manager
4 8 (8.79%) Applications Project Manager
4 8 (8.79%) SC Cleared Project Manager
5 5 (5.49%) Incident Manager
5 5 (5.49%) Senior Architect
5 5 (5.49%) Solutions Architect
6 4 (4.40%) Content Editor
6 4 (4.40%) Data Centre Engineer
6 4 (4.40%) Digital Architect
6 4 (4.40%) Network Engineer
6 4 (4.40%) Programme Manager
7 3 (3.30%) Designer
7 3 (3.30%) Digital Analyst
7 3 (3.30%) Digital Business Analyst
7 3 (3.30%) Senior Solutions Architect
7 3 (3.30%) Web Architect
Libraries, Frameworks & Software Standards
1 14 (15.38%) .NET
2 4 (4.40%) Node.js
3 3 (3.30%) Web Services
4 2 (2.20%) .NET Core
4 2 (2.20%) REST
5 1 (1.10%) ASP.NET
5 1 (1.10%) ASP.NET MVC
5 1 (1.10%) CSS
5 1 (1.10%) HTML
5 1 (1.10%) Java EE
5 1 (1.10%) SOAP
5 1 (1.10%) Velocity
5 1 (1.10%) WCF
5 1 (1.10%) WPF
5 1 (1.10%) XML
Miscellaneous
1 12 (13.19%) Analytical Skills
2 11 (12.09%) User Experience
3 9 (9.89%) Self-Motivation
4 8 (8.79%) Data Centre
5 4 (4.40%) Private Cloud
6 3 (3.30%) Mobile App
7 2 (2.20%) Management Information System
8 1 (1.10%) CESG
8 1 (1.10%) Graphic Design
8 1 (1.10%) iPhone
8 1 (1.10%) Mainframe
8 1 (1.10%) Tandem
8 1 (1.10%) Video Conferencing
Operating Systems
1 20 (21.98%) Windows
2 18 (19.78%) Windows 10
3 16 (17.58%) Linux
4 11 (12.09%) Windows Server 2012
5 4 (4.40%) Ubuntu
6 2 (2.20%) Apple iOS
6 2 (2.20%) Windows 7
Processes & Methodologies
1 50 (54.95%) Agile Software Development
2 25 (27.47%) ITIL
3 20 (21.98%) DevOps
4 15 (16.48%) Acceptance Criteria
5 14 (15.38%) B2C
6 13 (14.29%) Incident Management
6 13 (14.29%) Problem-Solving
6 13 (14.29%) Project Management
6 13 (14.29%) Service Delivery
6 13 (14.29%) Stakeholder Management
7 12 (13.19%) PRINCE2
8 9 (9.89%) Mentoring
8 9 (9.89%) SEO
9 7 (7.69%) Content Management
9 7 (7.69%) IT Strategy
9 7 (7.69%) Migration
9 7 (7.69%) Trend Analysis
9 7 (7.69%) Validation
10 6 (6.59%) Change Management
10 6 (6.59%) Matrix Organization
Programming Languages
1 10 (10.99%) SQL
2 4 (4.40%) Bash Shell
2 4 (4.40%) Python
3 2 (2.20%) C#
3 2 (2.20%) Java
4 1 (1.10%) JavaScript
Qualifications
1 13 (14.29%) Security Cleared
2 12 (13.19%) SC Cleared
3 8 (8.79%) ITIL Foundation Certificate
4 6 (6.59%) Degree
5 2 (2.20%) A+ Certification
5 2 (2.20%) CCNP
5 2 (2.20%) Cisco Certification
5 2 (2.20%) Computer Science Degree
5 2 (2.20%) DV Cleared
6 1 (1.10%) APMP
6 1 (1.10%) ISEB
6 1 (1.10%) ISTQB
6 1 (1.10%) ISTQB Foundation Certification
6 1 (1.10%) PMP
6 1 (1.10%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (5.49%) PMO
1 5 (5.49%) SLA
2 1 (1.10%) Data Quality
2 1 (1.10%) GDPR
2 1 (1.10%) PSD2
2 1 (1.10%) Sarbanes-Oxley
System Software
1 19 (20.88%) Active Directory
2 4 (4.40%) BIND 9
2 4 (4.40%) KVM
2 4 (4.40%) NFS
2 4 (4.40%) Postfix
Systems Management
1 4 (4.40%) Ansible
2 3 (3.30%) Netcool
3 1 (1.10%) Single Sign-On
Vendors
1 12 (13.19%) Oracle
2 9 (9.89%) Cisco
3 8 (8.79%) SAP
4 5 (5.49%) Microsoft
5 4 (4.40%) Dell
5 4 (4.40%) EMC
5 4 (4.40%) Mirantis
5 4 (4.40%) Red Hat
6 3 (3.30%) Adobe
6 3 (3.30%) BMC
6 3 (3.30%) Remedy
6 3 (3.30%) TOWER Software
7 2 (2.20%) Xamarin
8 1 (1.10%) Aruba
8 1 (1.10%) Brocade
8 1 (1.10%) F5
8 1 (1.10%) Fortinet
8 1 (1.10%) Google
8 1 (1.10%) Pega
8 1 (1.10%) SolarWinds