Period
to 14 December 2017

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 14 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
East of England > Hertfordshire
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 100 95 96
Rank change year-on-year -5 +1 +8
Contract jobs citing Customer Engagement 5 2 5
As % of all contract IT jobs advertised in Hertfordshire 0.31% 0.14% 0.33%
As % of the Processes & Methodologies category 0.38% 0.18% 0.43%
Number of daily rates quoted 3 1 5
Hertfordshire median daily rate £375 £500 £425
Median daily rate % change year-on-year -25.00% +17.65% -15.00%
10th Percentile £358 £500 £400
90th Percentile £403 £500 £450
East of England median daily rate £400 £485 £425
% change year-on-year -17.53% +14.12% -15.00%
Number of hourly rates quoted 1 0 0
Hertfordshire median hourly rate £16.84 - -
East of England median hourly rate £16.84 - -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1313 1095 1161
As % of all contract IT jobs advertised in Hertfordshire 81.25% 76.47% 75.49%
Number of daily rates quoted 669 629 585
Hertfordshire median daily rate £400 £421 £413
Median daily rate % change year-on-year -4.88% +1.94% +10.00%
10th Percentile £219 £219 £225
90th Percentile £575 £550 £575
East of England median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 58 55 94
Hertfordshire median hourly rate £23.14 £42.20 £21.25
Median hourly rate % change year-on-year -45.17% +98.56% +32.00%
10th Percentile £13.00 £10.00 £10.15
90th Percentile £47.25 £53.75 £41.50
East of England median hourly rate £37.25 £32.40 £25.00
% change year-on-year +14.97% +29.60% +4.17%

Customer Engagement
Job Vacancy Trend in Hertfordshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Customer Engagement in Hertfordshire

Customer Engagement
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Hertfordshire.

Contractor daily rate trend for Customer Engagement in Hertfordshire

Customer Engagement
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 3 £369 -
Welwyn Garden City +2 1 - -
Hatfield -6 1 £388 -22.50%
Customer Engagement
East of England

For the 6 months to 14 December 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for Customer Engagement.

1 3 (60.00%) PRINCE2
2 2 (40.00%) Cisco
2 2 (40.00%) PRINCE2 Practitioner
2 2 (40.00%) LAN
2 2 (40.00%) WLAN
2 2 (40.00%) WAN
2 2 (40.00%) Office 365
2 2 (40.00%) Project Management
2 2 (40.00%) PMO
3 1 (20.00%) Customer Insight
3 1 (20.00%) Mobile App
3 1 (20.00%) Analytical Skills
3 1 (20.00%) Business Intelligence
3 1 (20.00%) C#
3 1 (20.00%) JavaScript
3 1 (20.00%) SQL
3 1 (20.00%) .NET
3 1 (20.00%) SQL Server
3 1 (20.00%) ASP.NET
3 1 (20.00%) MVC
3 1 (20.00%) Finance
3 1 (20.00%) Migration
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Business Continuity
3 1 (20.00%) Programme Management
3 1 (20.00%) Microsoft Azure
3 1 (20.00%) Amazon AWS
3 1 (20.00%) ASP.NET MVC
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Retail

Customer Engagement
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (20.00%) Microsoft Excel
Cloud Services
1 2 (40.00%) Office 365
2 1 (20.00%) Amazon AWS
2 1 (20.00%) Microsoft Azure
Communications & Networking
1 2 (40.00%) LAN
1 2 (40.00%) WAN
1 2 (40.00%) WLAN
Database & Business Intelligence
1 1 (20.00%) SQL Server
General
1 1 (20.00%) Finance
1 1 (20.00%) Retail
Job Titles
1 3 (60.00%) Project Manager
2 2 (40.00%) Network Manager
2 2 (40.00%) Network Project Manager
2 2 (40.00%) Network Services Manager
2 2 (40.00%) WAN Project Manager
3 1 (20.00%) .NET Developer
3 1 (20.00%) Applications Manager
3 1 (20.00%) Applications Project Manager
3 1 (20.00%) ASP.NET MVC Developer
3 1 (20.00%) AWS Developer
3 1 (20.00%) Developer
3 1 (20.00%) Digital Project Manager
3 1 (20.00%) JavaScript Developer
3 1 (20.00%) Mobile Project Manager
3 1 (20.00%) Senior Applications Project Manager
3 1 (20.00%) Senior Digital Project Manager
3 1 (20.00%) Senior Manager
3 1 (20.00%) Senior Project Manager
3 1 (20.00%) SQL Developer
Libraries, Frameworks & Software Standards
1 1 (20.00%) .NET
1 1 (20.00%) ASP.NET
1 1 (20.00%) ASP.NET MVC
Miscellaneous
1 1 (20.00%) Analytical Skills
1 1 (20.00%) EPoS
1 1 (20.00%) Mobile App
Processes & Methodologies
1 3 (60.00%) PRINCE2
2 2 (40.00%) Project Management
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Business Continuity
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Customer Insight
3 1 (20.00%) Migration
3 1 (20.00%) MVC
3 1 (20.00%) Programme Management
3 1 (20.00%) Stakeholder Management
Programming Languages
1 1 (20.00%) C#
1 1 (20.00%) JavaScript
1 1 (20.00%) SQL
Qualifications
1 2 (40.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (40.00%) PMO
Vendors
1 2 (40.00%) Cisco
2 1 (20.00%) Microsoft