The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
East of England / Hertfordshire
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 134 155 151
Rank change year-on-year +21 -4  
Permanent jobs citing Customer Engagement 9 7 8
As % of all permanent IT jobs advertised in Hertfordshire 0.41% 0.27% 0.33%
As % of the Processes & Methodologies category 0.46% 0.31% 0.41%
Number of salaries quoted 8 5 7
Median salary £52,500 £45,000 £40,000
Median salary % change year-on-year +16.66% +12.50%  
90% offered a salary of more than £47,500 £34,100 £24,000
10% offered a salary of more than £59,300 £45,000 £48,500
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year - -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Process & Methodology Skills
Hertfordshire
Permanent job vacancies with a requirement for process and methodology skills 1958 2242 1951
As % of all permanent IT job vacancies advertised in Hertfordshire 88.16% 86.26% 81.36%
Number of salaries quoted 1627 1806 1521
Median salary £48,750 £52,000 £50,000
Median salary % change year-on-year -6.25% +4.00%  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Hertfordshire.

Salary trend for Customer Engagement in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Customer Engagement in Hertfordshire over the 3 months to 28 March 2017.

Salary histogram for Customer Engagement in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +2 7 £52,500 +16.66%
Hatfield +24 1 £59,000 +31.11%
Hemel Hempstead - 1 £47,500 -
Customer Engagement
East of England

For the 6 months to 28 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for Customer Engagement.

1 9 (52.94%) Marketing
1 9 (52.94%) Presales
2 8 (47.06%) Microsoft
3 7 (41.18%) Asset Management
3 7 (41.18%) Cisco
3 7 (41.18%) Blog
3 7 (41.18%) Wireless Security
3 7 (41.18%) Aruba
3 7 (41.18%) LAN
3 7 (41.18%) WAN
3 7 (41.18%) HP
3 7 (41.18%) Juniper
3 7 (41.18%) Wireless
4 6 (35.29%) Data Analysis
4 6 (35.29%) Billing
5 3 (17.65%) Agile Software Development
6 2 (11.76%) Customer Requirements
7 1 (5.88%) SpecFlow
7 1 (5.88%) Office 365
7 1 (5.88%) Microsoft Intune
7 1 (5.88%) AngularJS
7 1 (5.88%) Enterprise Software
7 1 (5.88%) Coaching
7 1 (5.88%) Software Asset Management
7 1 (5.88%) Analytical Skills
7 1 (5.88%) Skype
7 1 (5.88%) AirWatch
7 1 (5.88%) Mimecast
7 1 (5.88%) PRINCE2
7 1 (5.88%) IBM Notes

Customer Engagement
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) IBM Notes
1 1 (5.88%) MS Exchange
1 1 (5.88%) Skype for Business
Applications
1 1 (5.88%) MS Excel
1 1 (5.88%) MS Office
1 1 (5.88%) MS PowerPoint
Business Applications
1 1 (5.88%) SAP Oil and Gas
Cloud Services
1 1 (5.88%) Mimecast
1 1 (5.88%) Office 365
Communications & Networking
1 7 (41.18%) LAN
1 7 (41.18%) WAN
1 7 (41.18%) Wireless
1 7 (41.18%) Wireless Security
2 1 (5.88%) Skype
2 1 (5.88%) Unified Communications
Database & Business Intelligence
1 1 (5.88%) SQL Server
Development Applications
1 1 (5.88%) SpecFlow
General
1 9 (52.94%) Marketing
2 6 (35.29%) Billing
3 1 (5.88%) Banking
3 1 (5.88%) Electronics
3 1 (5.88%) Finance
3 1 (5.88%) Manufacturing
3 1 (5.88%) Retail
3 1 (5.88%) Retail Banking
3 1 (5.88%) Telecoms
Job Titles
1 8 (47.06%) Consultant
2 7 (41.18%) Cisco Consultant
2 7 (41.18%) Cisco Network Consultant
2 7 (41.18%) Cisco Presales Consultant
2 7 (41.18%) Cisco Wireless Consultant
2 7 (41.18%) Network Consultant
2 7 (41.18%) Presales Consultant
2 7 (41.18%) Wireless Network Consultant
3 6 (35.29%) Analyst
4 5 (29.41%) Billing Analyst
4 5 (29.41%) Procurement Analyst
5 3 (17.65%) Graduate
5 3 (17.65%) Graduate Analyst
6 1 (5.88%) .NET Developer
6 1 (5.88%) ASP.NET Developer
6 1 (5.88%) Developer
6 1 (5.88%) Messaging Consultant
6 1 (5.88%) Project Manager
6 1 (5.88%) Senior Manager
6 1 (5.88%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) AngularJS
1 1 (5.88%) ASP.NET
1 1 (5.88%) ASP.NET MVC
1 1 (5.88%) CSS
1 1 (5.88%) HTML
1 1 (5.88%) jQuery
Miscellaneous
1 7 (41.18%) Blog
2 1 (5.88%) Analytical Skills
2 1 (5.88%) Enterprise Software
2 1 (5.88%) IVR
Processes & Methodologies
1 9 (52.94%) Presales
2 7 (41.18%) Asset Management
3 6 (35.29%) Data Analysis
4 3 (17.65%) Agile Software Development
5 2 (11.76%) Customer Requirements
6 1 (5.88%) Coaching
6 1 (5.88%) CRM
6 1 (5.88%) Data Management
6 1 (5.88%) Digital Marketing
6 1 (5.88%) Identity Management
6 1 (5.88%) Matrix Management
6 1 (5.88%) Migration
6 1 (5.88%) MVC
6 1 (5.88%) PRINCE2
6 1 (5.88%) Product Management
6 1 (5.88%) Programme Management
6 1 (5.88%) Project Planning
6 1 (5.88%) Risk Management
6 1 (5.88%) Software Asset Management
6 1 (5.88%) Waterfall
Programming Languages
1 1 (5.88%) JavaScript
1 1 (5.88%) PowerShell
Qualifications
1 1 (5.88%) MCITP
1 1 (5.88%) MCSE
1 1 (5.88%) Microsoft Certification
1 1 (5.88%) PMI Certification
1 1 (5.88%) PMP
1 1 (5.88%) PRINCE2 Certification
System Software
1 1 (5.88%) Active Directory
Systems Management
1 1 (5.88%) AirWatch
1 1 (5.88%) Microsoft Intune
Vendors
1 8 (47.06%) Microsoft
2 7 (41.18%) Aruba
2 7 (41.18%) Cisco
2 7 (41.18%) HP
2 7 (41.18%) Juniper
3 1 (5.88%) Avaya
3 1 (5.88%) Lotus
3 1 (5.88%) SAP
3 1 (5.88%) Veritas