23 of 23 Customer Engagement Jobs in the East of England

Evolving Networks Limited are looking for a new Customer Engagement Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. … careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. Role Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same. As our … Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving More ❯

You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: Relationships: salon owners are people people! The role involves building relationships … You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow. Voice of the customer : alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what … to build and what not to build. Your understanding of what their customers want and why they want it is key Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. More ❯

Are you passionate about creating seamless customer experiences and leveraging data to drive commercial success? KWS UK Ltd. is seeking a CRM & Commercial Analytics Specialist to join our dynamic team in Thriplow, Cambridgeshire . In this full-time role, you'll play a pivotal part in shaping our customer journey strategy and optimizing our CRM systems to support … marketing and sales excellence. As our CRM & Commercial Analytics Specialist, you will: Champion a customer-centric approach by ensuring a consistent and smooth experience across all touchpoints and stages of the customer journey. Collaborate with the Digital Marketing Executive and cross-functional teams to assess and enhance customer interactions across channels and platforms. Design and deliver exceptional … customer experiences through all marketing activities. Act as the Salesforce expert for KWS UK, promoting system adoption and best practices across internal teams. Optimize the CRM system (Salesforce) in alignment with marketing and sales requirements. Provide hands-on support to internal teams for efficient CRM usage. Ensure GDPR compliance and uphold data governance standards. We're looking for a More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for More ❯

Effectively communicate the value proposition and technical vision of our client’s products to the Sales team and partners, supporting successful sales outcomes. Proactively identify technical opportunities through direct customer engagement. Gather and understand customer requirements to propose tailored technical solutions, and collaborate with Product Management to build strong internal business cases. Conduct SWOT analysis of competitor products … to shaping technical requirements that influence tenders during the pre-tender phase. Key Skills and Experience: Proven experience in Pre-Sales Engineering, working collaboratively with sales teams to drive customer engagement and solution development. Strong technical background in LTE and 4G/5G networks and/or Android-based devices. Hands-on experience engaging with T1 carriers and More ❯

Are you an organised and personable professional with a passion for data accuracy and customer engagement? Robert Half are partnered with a leading global membership association, and they're looking for a Membership Data Coordinator to join their UK team on a short-term temporary basis for 4 weeks (potential for extension) This is a fantastic opportunity to … contact data in the CRM system Proactively conduct outbound calling campaigns to verify and enrich data Respond to member enquiries via phone and email Deliver a high level of customer service and relationship management Support wider team on membership communications and admin tasks Ensure member information supports accurate reporting and outreach Collaborate with internal teams to support global membership … goals What We're Looking For 2-3 years' experience in customer service, data admin, or membership support Excellent communication skills, both written and verbal Strong attention to detail with a proactive and process-driven approach Confident working with CRM systems (Salesforce, Dynamics, or similar) Friendly, member-focused attitude with a professional phone manner Comfortable managing multiple tasks in More ❯

Are you an organised and personable professional with a passion for data accuracy and customer engagement? Robert Half are partnered with a leading global membership association, and they're looking for a Membership Data Coordinator to join their UK team on a short-term temporary basis for 4 weeks (potential for extension) This is a fantastic opportunity to … contact data in the CRM system Proactively conduct outbound calling campaigns to verify and enrich data Respond to member enquiries via phone and email Deliver a high level of customer service and relationship management Support wider team on membership communications and admin tasks Ensure member information supports accurate reporting and outreach Collaborate with internal teams to support global membership … goals What We're Looking For 2-3 years' experience in customer service, data admin, or membership support Excellent communication skills, both written and verbal Strong attention to detail with a proactive and process-driven approach Confident working with CRM systems (Salesforce, Dynamics, or similar) Friendly, member-focused attitude with a professional phone manner Comfortable managing multiple tasks in More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you'll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

their integration and outsourcing needs Build your own pipeline through outbound and inbound channels (calls, email, events, social media) Collaborate with marketing to qualify leads and develop account plans Customer Engagement & Deal Management Deliver solution-focused presentations, demos, and workshops tailored to prospect needs Position our offering as a strategic partnership, not just a product Navigate complex buying … offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What Were Looking For Required: Experience selling managed services, outsourcing solutions, or service-based … and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM tools (e.g., HubSpot, Salesforce), Sales Navigator, and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service More ❯

their integration and outsourcing needs Build your own pipeline through outbound and inbound channels (calls, email, events, social media) Collaborate with marketing to qualify leads and develop account plans Customer Engagement & Deal Management Deliver solution-focused presentations, demos, and workshops tailored to prospect needs Position our offering as a strategic partnership, not just a product Navigate complex buying … offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What We’re Looking For Required: Experience selling managed services, outsourcing solutions, or service … recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM tools (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

Legal Counsel – Hybrid (2 days x week in Cambridge) - £80-100k plus package A fast-growing customer focused entertainment business is transforming the way its customers access and enjoy its subscription-based products. With thousands of subscribers across the UK and beyond, they pride themselves on delivering innovation, value, and an outstanding customer experience. As they scale … contracts, including supplier, partnership, and subscription-related agreements Advise on consumer law, data protection (GDPR), intellectual property, and other relevant regulatory issues Support compliance efforts across marketing, product, and customer engagement activities Provide proactive, business-focused legal advice that balances risk with commercial opportunity Manage relationships with external counsel where required Contribute to building scalable legal processes as More ❯

of Truespeed’s ultrafast network. What you’ll be doing: Be the face of the brand: You’ll be canvassing door-to-door to raise awareness and drive new customer sign-ups. Champion better broadband: Promote our broadband services in rural communities across the East of England, helping people stay connected where it matters most. Build real relationships: Connect … places to display marketing materials — from schools and shops to pubs and village halls. Stay connected: Work closely with our marketing and installation teams to make sure every new customer’s journey runs smoothly The Ideal Candidate You’re personable, proactive, and driven by results. You enjoy working independently in the field, are confident engaging with a variety of … Sales Executive, Direct Sales Executive, Broadband Sales Advisor, Community Sales Representative, Regional Sales Executive, Door-to-Door Sales Representative, Telecoms Sales Executive, Fibre Broadband Sales Advisor, Field Marketing Executive, Customer Engagement Executive. More ❯

about the benefits of Truespeeds ultrafast network. What youll be doing: Be the face of the brand: Youll be canvassing door-to-door to raise awareness and drive new customer sign-ups. Champion better broadband: Promote our broadband services in rural communities across the East of England, helping people stay connected where it matters most. Build real relationships: Connect … Sales Executive, Direct Sales Executive, Broadband Sales Advisor, Community Sales Representative, Regional Sales Executive, Door-to-Door Sales Representative, Telecoms Sales Executive, Fibre Broadband Sales Advisor, Field Marketing Executive, Customer Engagement Executive. More ❯

for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for individuals who thrive in fast-paced settings and are eager to take on new challenges. Key Responsibilities: Provide 2nd line IT … support: Resolve issues and ensure seamless IT operations. Customer Engagement: Offer professional and effective support to customers. Team Collaboration: Work with team members to manage and resolve Service Desk tickets. System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and More ❯

detail and organisation skills. Comfortable using CRM tools, spreadsheets, and online research platforms (LinkedIn, Apollo, etc.) A self-starter with curiosity and drive to learn about sales processes and customer engagement. Benefits: 25 days Holiday plus Bank Holidays Birthday Leave Christmas Shutdown No Weekends Staff EMI Share Scheme Modern Open Plan Office Company Events Despite our best efforts it More ❯

client needs Translate business ideas and strategies intoconcrete actionsto keep the company one step ahead in a competitive market Maintain accurate and up-to-datereporting on business activities, including customer engagement and product interest Manage a dynamic sales pipeline, ensuring all opportunities are tracked and progressed efficiently Act as theprimary point of contactfor clients throughout the sales and More ❯

client needs Translate business ideas and strategies intoconcrete actionsto keep the company one step ahead in a competitive market Maintain accurate and up-to-datereporting on business activities, including customer engagement and product interest Manage a dynamic sales pipeline, ensuring all opportunities are tracked and progressed efficiently Act as theprimary point of contactfor clients throughout the sales and More ❯

LDEW) systems, then we have the ideal position for you! DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UK's first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised More ❯

LDEW) systems, then we have the ideal position for you! DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UK's first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised More ❯

LDEW) systems, then we have the ideal position for you! DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UK's first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised More ❯

Head of Digital Product At Signet Jewelers (H. Samuel & Ernest Jones), were on an exciting journey to reimagine the customer experience through innovation, creativity, and technology. As Head of Digital Product, youll play a pivotal role in shaping the future of our online presence, ensuring every customer interaction is seamless, inspiring, and memorable. This is a fantastic opportunity … offered on a hybrid basis, working 2 days a week from our office at Croxley Park, Watford. Why this role matters Youll be at the heart of evolving our customer experience, leading a change plan that spans from idea to delivery. With responsibility for the UK Digital Product roadmap, youll influence strategy, execution, and performance ensuring our digital platforms … are robust, engaging, and always customer-first. As part of the UK leadership team, youll collaborate closely with Group, IT, Marketing, and Customer Experience colleagues, while also being the key voice in the UK for digital product strategy and delivery with our US partners. What youll be leading Innovation & Strategy: Shape and execute a bold digital product strategy More ❯

advise on adoption patterns and paths to production. Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholders. Provide customer and market feedback to Product and Engineering teams to help define product direction. A Day in the Life You will work directly with customers and innovate in a fast … paced organization that contributes to game changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. About the Team The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train the right models, define … statistical/mathematical software (e.g., R, SAS, Matlab). Experience in algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high performance computing. Experience delivering customer engagements in a professional services role. Experience researching machine learning, deep learning, NLP, computer vision, data science. Bachelor's degree and 8 years of experience or Master's degree More ❯