Period
to 22 January 2019

The following table provides summary statistics for contract job vacancies advertised in Leeds with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 134 129 131
Rank change year-on-year -5 +2 +15
Contract jobs citing Customer-Centricity 6 3 3
As % of all contract IT jobs advertised in Leeds 0.25% 0.14% 0.13%
As % of the Processes & Methodologies category 0.29% 0.16% 0.15%
Number of daily rates quoted 5 3 0
Leeds median daily rate £425 £425 -
West Yorkshire median daily rate £420 £450 -
% change year-on-year -6.67% - -
Number of hourly rates quoted 0 0 0
Leeds median hourly rate - - -
West Yorkshire median hourly rate - - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Contract vacancies with a requirement for process or methodology skills 2,085 1,903 2,065
As % of all contract IT jobs advertised in Leeds 88.24% 85.76% 88.17%
Number of daily rates quoted 1,440 1,325 1,348
Leeds median daily rate £425 £401 £400
Median daily rate % change year-on-year +5.99% +0.25% -
10th Percentile £313 £268 £270
90th Percentile £575 £550 £550
West Yorkshire median daily rate £418 £400 £400
% change year-on-year +4.38% - +3.90%
Number of hourly rates quoted 45 39 39
Leeds median hourly rate £20.24 £25.00 £13.50
Median hourly rate % change year-on-year -19.06% +85.19% -11.48%
10th Percentile £10.95 £14.60 £10.65
90th Percentile £28.60 £40.00 £30.90
West Yorkshire median hourly rate £17.00 £16.00 £14.50
% change year-on-year +6.25% +10.34% -5.57%

Customer-Centricity
Job Vacancy Trend in Leeds

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Customer-Centricity in Leeds

Customer-Centricity
Contractor Daily Rate Trend in Leeds

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Leeds.

Contractor daily rate trend for Customer-Centricity in Leeds

Customer-Centricity
Contractor Daily Rate Histogram in Leeds

The daily rate distribution of IT jobs citing Customer-Centricity in Leeds over the 6 months to 22 January 2019.

Contractor daily rate histogram for Customer-Centricity in Leeds

For the 6 months to 22 January 2019, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Leeds region with a requirement for Customer-Centricity.

1 4 (66.67%) ITIL
1 4 (66.67%) Agile Software Development
1 4 (66.67%) Degree
2 3 (50.00%) Business Analysis
2 3 (50.00%) Continuous Improvement
2 3 (50.00%) User-Centered Design (UCD)
3 2 (33.33%) Agile Coaching
3 2 (33.33%) Waterfall
3 2 (33.33%) Infrastructure Engineering
3 2 (33.33%) SDLC
3 2 (33.33%) Secure Coding
3 2 (33.33%) Computer Science
3 2 (33.33%) User Stories
3 2 (33.33%) User Experience
3 2 (33.33%) SFIA
3 2 (33.33%) Windows Server
3 2 (33.33%) Service Design
3 2 (33.33%) Computer Science Degree
3 2 (33.33%) Enterprise Architecture
3 2 (33.33%) Kanban
3 2 (33.33%) UX Design
3 2 (33.33%) Product Management
3 2 (33.33%) Data Analysis
3 2 (33.33%) Software Engineering
3 2 (33.33%) Network+ Certification
3 2 (33.33%) Scrum
3 2 (33.33%) Programme Management
3 2 (33.33%) Windows
3 2 (33.33%) PBX
3 2 (33.33%) VoIP

Customer-Centricity
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Confluence
Communications & Networking
1 2 (33.33%) DHCP
1 2 (33.33%) DNS
1 2 (33.33%) PBX
1 2 (33.33%) VoIP
1 2 (33.33%) VPN
Development Applications
1 1 (16.67%) JIRA
General
1 2 (33.33%) Finance
1 2 (33.33%) Legal
1 2 (33.33%) Telecoms
2 1 (16.67%) Banking
Job Titles
1 2 (33.33%) 3rd Line Support
1 2 (33.33%) 3rd Line Support Technician
1 2 (33.33%) Agile Delivery Manager
1 2 (33.33%) Analyst
1 2 (33.33%) Business Analyst
1 2 (33.33%) Delivery Manager
1 2 (33.33%) Senior Delivery Manager
1 2 (33.33%) Senior Manager
1 2 (33.33%) Support Technician
2 1 (16.67%) Digital Analyst
2 1 (16.67%) Digital Business Analyst
2 1 (16.67%) Lead Business Analyst
Miscellaneous
1 2 (33.33%) User Experience
2 1 (16.67%) Analytical Skills
2 1 (16.67%) Online Banking
Operating Systems
1 2 (33.33%) Windows
1 2 (33.33%) Windows Server
Processes & Methodologies
1 4 (66.67%) Agile Software Development
1 4 (66.67%) ITIL
2 3 (50.00%) Business Analysis
2 3 (50.00%) Continuous Improvement
2 3 (50.00%) User-Centered Design (UCD)
3 2 (33.33%) Agile Coaching
3 2 (33.33%) B2B
3 2 (33.33%) Computer Science
3 2 (33.33%) Data Analysis
3 2 (33.33%) Enterprise Architecture
3 2 (33.33%) Infrastructure Engineering
3 2 (33.33%) Kanban
3 2 (33.33%) Product Management
3 2 (33.33%) SDLC
3 2 (33.33%) Secure Coding
3 2 (33.33%) Service Design
3 2 (33.33%) SFIA
3 2 (33.33%) User Stories
3 2 (33.33%) UX Design
3 2 (33.33%) Waterfall
Qualifications
1 4 (66.67%) Degree
2 2 (33.33%) A+ Certification
2 2 (33.33%) CCNA
2 2 (33.33%) CCNP
2 2 (33.33%) Cisco Certification
2 2 (33.33%) Computer Science Degree
2 2 (33.33%) ITIL Certification
2 2 (33.33%) Network+ Certification
Vendors
1 2 (33.33%) Cisco