Customer Experience (CX)
West Yorkshire > Leeds
The table below provides summary statistics for contract job vacancies advertised in Leeds requiring Customer Experience skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Experience over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 56 | 61 | 81 |
| Rank change year-on-year | +5 | +20 | -2 |
| Contract jobs citing Customer Experience | 4 | 2 | 15 |
| As % of all contract jobs advertised in Leeds | 0.86% | 0.25% | 1.13% |
| As % of the Processes & Methodologies category | 0.93% | 0.29% | 1.24% |
| Number of daily rates quoted | 3 | 1 | 10 |
| 10th Percentile | £443 | - | £498 |
| 25th Percentile | £469 | - | £511 |
| Median daily rate (50th Percentile) | £525 | £450 | £550 |
| Median % change year-on-year | +16.67% | -18.18% | +10.00% |
| 75th Percentile | £563 | - | £622 |
| 90th Percentile | £578 | - | £648 |
| West Yorkshire median daily rate | £525 | £575 | £550 |
| % change year-on-year | -8.70% | +4.55% | +10.00% |
All Process and Methodology Skills
Leeds
Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Leeds.
| Contract vacancies with a requirement for process or methodology skills | 428 | 692 | 1,211 |
| As % of all contract IT jobs advertised in Leeds | 92.04% | 86.61% | 91.05% |
| Number of daily rates quoted | 282 | 421 | 872 |
| 10th Percentile | £263 | £300 | £388 |
| 25th Percentile | £350 | £413 | £463 |
| Median daily rate (50th Percentile) | £469 | £500 | £540 |
| Median % change year-on-year | -6.25% | -7.41% | +8.00% |
| 75th Percentile | £550 | £586 | £620 |
| 90th Percentile | £638 | £669 | £700 |
| West Yorkshire median daily rate | £475 | £500 | £525 |
| % change year-on-year | -5.00% | -4.76% | +5.00% |
| Number of hourly rates quoted | 10 | 24 | 12 |
| 10th Percentile | £17.08 | £11.75 | £12.38 |
| 25th Percentile | £31.54 | £12.15 | £16.87 |
| Median hourly rate | £41.00 | £12.30 | £58.25 |
| Median % change year-on-year | +233.33% | -78.88% | +158.37% |
| 75th Percentile | £98.08 | £12.53 | £70.00 |
| 90th Percentile | £102.00 | £14.82 | - |
| West Yorkshire median hourly rate | £27.50 | £12.53 | £25.25 |
| % change year-on-year | +119.47% | -50.38% | +40.28% |
Customer Experience
Job Vacancy Trend in Leeds
Job postings citing Customer Experience as a proportion of all IT jobs advertised in Leeds.
Customer Experience
Contractor Daily Rate Trend in Leeds
3-month moving average daily rate quoted in jobs citing Customer Experience in Leeds.
Customer Experience
Contractor Hourly Rate Trend in Leeds
3-month moving average hourly rates quoted in jobs citing Customer Experience in Leeds.
Customer Experience
Co-occurring Skills and Capabilities in Leeds by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: