Period
to 24 November 2017

The median contractor rate for a Customer Support Engineer was £168 per day in advertised job vacancies in London during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Support Engineer
England > London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 620 615 609
Rank change year-on-year -5 -6 +4
Contract jobs requiring a Customer Support Engineer 9 5 4
As % of all contract IT jobs advertised in London 0.019% 0.011% 0.009%
As % of the Job Titles category 0.020% 0.012% 0.009%
Number of daily rates quoted 4 4 1
London median daily rate £168 £159 £160
Median daily rate % change year-on-year +5.51% -0.78% -5.88%
England median daily rate £158 £150 £135
% change year-on-year +5.00% +11.11% -18.18%
Number of hourly rates quoted 4 1 3
London median hourly rate £21.35 £18.70 £12.00
Median hourly rate % change year-on-year +14.17% +55.83% -31.43%
10th Percentile £16.23 £18.70 £11.50
90th Percentile £127.15 £18.70 £13.48
England median hourly rate £17.50 £14.35 £12.00
% change year-on-year +21.95% +19.58% -31.43%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44654 42830 44617
% of contract IT jobs with a recognized job title 94.81% 94.96% 95.04%
Number of daily rates quoted 32346 30451 31444
London median daily rate £495 £463 £450
Median daily rate % change year-on-year +7.03% +2.78% +5.88%
10th Percentile £300 £288 £269
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 540 562 687
London median hourly rate £20.22 £19.23 £19.00
Median hourly rate % change year-on-year +5.14% +1.21% +8.57%
10th Percentile £12.45 £11.41 £11.25
90th Percentile £47.83 £50.00 £47.64
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Customer Support Engineer
Job Vacancy Trend in London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Engineer in London.

Contractor daily rate trend for Customer Support Engineer in London

Customer Support Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Customer Support Engineer in London over the 6 months to 24 November 2017.

Contractor daily rate histogram for Customer Support Engineer in London

Customer Support Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Support Engineer in London.

Contractor hourly rate trend for Customer Support Engineer in London

Customer Support Engineer
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Customer Support Engineer in London over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Customer Support Engineer in London

Customer Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the London region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South London - 2 £140 -
West London - 2 £219 -
Central London +2 1 £175 +2.94%
East London - 1 - -
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 November 2017, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Customer Support Engineer in the job title.

1 7 (77.78%) Windows
2 4 (44.44%) Active Directory
2 4 (44.44%) DBS Check
3 3 (33.33%) Network Management
3 3 (33.33%) Windows 7
3 3 (33.33%) LAN
3 3 (33.33%) WAN
3 3 (33.33%) Citrix
3 3 (33.33%) Apple
4 2 (22.22%) Shell Script
4 2 (22.22%) Unix
4 2 (22.22%) CA
4 2 (22.22%) Blackberry
4 2 (22.22%) DRM
4 2 (22.22%) Project Management
4 2 (22.22%) DHCP
4 2 (22.22%) TCP/IP
4 2 (22.22%) DNS
4 2 (22.22%) SQL
4 2 (22.22%) Oracle
4 2 (22.22%) Linux
4 2 (22.22%) Windows Server 2008
4 2 (22.22%) Video on Demand
4 2 (22.22%) Windows Server 2012
4 2 (22.22%) Relational Database
4 2 (22.22%) Windows 10
4 2 (22.22%) Service Delivery
4 2 (22.22%) VMware
4 2 (22.22%) VMware Infrastructure
4 2 (22.22%) Windows Server

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Blackberry Enterprise Server
1 1 (11.11%) Exchange Server 2010
1 1 (11.11%) MS Exchange
Communications & Networking
1 3 (33.33%) LAN
1 3 (33.33%) WAN
2 2 (22.22%) DHCP
2 2 (22.22%) DNS
2 2 (22.22%) TCP/IP
3 1 (11.11%) Wireless
Database & Business Intelligence
1 2 (22.22%) Relational Database
2 1 (11.11%) GIS
General
1 1 (11.11%) Finance
1 1 (11.11%) Spanish Language
Miscellaneous
1 2 (22.22%) Blackberry
1 2 (22.22%) Video on Demand
2 1 (11.11%) Fat Client
2 1 (11.11%) iPad
2 1 (11.11%) iPhone
2 1 (11.11%) Thin Client
Operating Systems
1 7 (77.78%) Windows
2 3 (33.33%) Windows 7
3 2 (22.22%) Linux
3 2 (22.22%) Unix
3 2 (22.22%) Windows 10
3 2 (22.22%) Windows Server
3 2 (22.22%) Windows Server 2008
3 2 (22.22%) Windows Server 2012
4 1 (11.11%) Windows 8
4 1 (11.11%) Windows XP
Processes & Methodologies
1 3 (33.33%) Network Management
2 2 (22.22%) DRM
2 2 (22.22%) Project Management
2 2 (22.22%) Service Delivery
3 1 (11.11%) Incident Management
3 1 (11.11%) ITIL
Programming Languages
1 2 (22.22%) Shell Script
1 2 (22.22%) SQL
Qualifications
1 4 (44.44%) DBS Check
2 1 (11.11%) MCSE
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 4 (44.44%) Active Directory
2 2 (22.22%) VMware Infrastructure
Systems Management
1 1 (11.11%) SCCM
Vendors
1 3 (33.33%) Apple
1 3 (33.33%) Citrix
2 2 (22.22%) CA
2 2 (22.22%) Oracle
2 2 (22.22%) VMware
3 1 (11.11%) BT
3 1 (11.11%) Cisco
3 1 (11.11%) HP
3 1 (11.11%) Microsoft
3 1 (11.11%) Remedy