Period
to 15 December 2018

The median annual salary for a Customer Support Engineer was £29,000 in advertised job vacancies in London during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England > London
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 776 810 818
Rank change year-on-year +34 +8 +94
Permanent jobs requiring a Customer Support Engineer 18 30 24
As % of all permanent IT jobs advertised in London 0.027% 0.041% 0.032%
As % of the Job Titles category 0.029% 0.043% 0.034%
Number of salaries quoted 18 29 23
London median annual salary £29,000 £26,500 £27,500
Median salary % change year-on-year +9.43% -3.64% -8.33%
10th Percentile £26,250 £24,750 £22,300
90th Percentile £36,800 £41,700 £32,300
England median annual salary £29,000 £26,500 £28,500
% change year-on-year +9.43% -7.02% -2.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 62,901 70,132 71,208
% of permanent IT jobs with a recognized job title 95.34% 94.79% 96.06%
Number of salaries quoted 51,539 55,654 61,251
London median annual salary £61,500 £60,000 £57,500
Median salary % change year-on-year +2.50% +4.35% +4.55%
10th Percentile £33,750 £33,750 £32,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Customer Support Engineer
Job Vacancy Trend in London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in London.

Salary trend for Customer Support Engineer in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +7 2 £35,000 +32.08%
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 15 December 2018, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Customer Support Engineer in the job title.

1 16 (88.89%) Microsoft
1 16 (88.89%) Active Directory
2 15 (83.33%) Windows
2 15 (83.33%) Windows 7
2 15 (83.33%) Windows 10
3 13 (72.22%) Palo Alto
3 13 (72.22%) Windows Server
3 13 (72.22%) Self-Motivation
3 13 (72.22%) Problem-Solving
3 13 (72.22%) G Suite
3 13 (72.22%) DSL
3 13 (72.22%) Analytical Skills
3 13 (72.22%) Google
3 13 (72.22%) Polycom
3 13 (72.22%) Video Conferencing
3 13 (72.22%) Cisco ASA
3 13 (72.22%) Windows Server 2008
3 13 (72.22%) Veeam
3 13 (72.22%) Firewall
3 13 (72.22%) Backup Exec
3 13 (72.22%) Microsoft Office
3 13 (72.22%) Cisco
3 13 (72.22%) HP
3 13 (72.22%) ADSL
3 13 (72.22%) LAN
3 13 (72.22%) VoIP
3 13 (72.22%) DHCP
3 13 (72.22%) TCP/IP
3 13 (72.22%) VPN
3 13 (72.22%) DNS

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) SharePoint
1 3 (16.67%) SharePoint 2013
2 2 (11.11%) MS Exchange
Applications
1 13 (72.22%) Microsoft Office
Cloud Services
1 13 (72.22%) G Suite
2 5 (27.78%) Office 365
Communications & Networking
1 13 (72.22%) ADSL
1 13 (72.22%) Cisco ASA
1 13 (72.22%) DHCP
1 13 (72.22%) DNS
1 13 (72.22%) DSL
1 13 (72.22%) Firewall
1 13 (72.22%) LAN
1 13 (72.22%) TCP/IP
1 13 (72.22%) VoIP
1 13 (72.22%) VPN
General
1 3 (16.67%) Advertising
2 2 (11.11%) Retail
Miscellaneous
1 13 (72.22%) Analytical Skills
1 13 (72.22%) Self-Motivation
1 13 (72.22%) Video Conferencing
Operating Systems
1 15 (83.33%) Windows
1 15 (83.33%) Windows 10
1 15 (83.33%) Windows 7
2 13 (72.22%) Windows Server
2 13 (72.22%) Windows Server 2008
3 2 (11.11%) Windows 8
Processes & Methodologies
1 13 (72.22%) Problem-Solving
2 3 (16.67%) Business Development
2 3 (16.67%) Presales
3 2 (11.11%) Service Delivery
Quality Assurance & Compliance
1 3 (16.67%) SLA
System Software
1 16 (88.89%) Active Directory
Systems Management
1 13 (72.22%) Backup Exec
2 2 (11.11%) SCCM
Vendors
1 16 (88.89%) Microsoft
2 13 (72.22%) Cisco
2 13 (72.22%) Google
2 13 (72.22%) HP
2 13 (72.22%) Palo Alto
2 13 (72.22%) Polycom
2 13 (72.22%) Veeam
3 3 (16.67%) ServiceNow
4 2 (11.11%) Citrix
4 2 (11.11%) Nintex