The median annual salary for a Customer Support Engineer was £31,000 in advertised job vacancies in London during the 3 months to 26 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England / London
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 582 631 665
Rank change year-on-year +49 +34  
Permanent jobs requiring a Customer Support Engineer 11 24 9
As % of all permanent IT jobs advertised in London 0.032% 0.057% 0.020%
As % of the Job Titles category 0.034% 0.059% 0.021%
Number of salaries quoted 11 24 8
Median salary £31,000 £27,500 £22,750
Median salary % change year-on-year +12.72% +20.87%  
90% offered a salary of more than £24,000 £22,000 £22,000
10% offered a salary of more than £36,500 £90,000 £36,450
UK excluding London median salary £27,500 £32,500 £24,000
% change year-on-year -15.38% +35.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32820 40749 42758
As % of all permanent IT job vacancies advertised in London 95.66% 96.00% 95.85%
Number of salaries quoted 27626 35268 35980
Median salary £57,500 £55,000 £54,000
Median salary % change year-on-year +4.54% +1.85%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Support Engineer
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in London.

Salary trend for Customer Support Engineer in London

Customer Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Customer Support Engineer in London over the 3 months to 26 April 2017.

Salary histogram for Customer Support Engineer in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +41 1 £40,000 +14.28%
Wembley - 1 £25,000 -
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 April 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Customer Support Engineer in the job title.

1 16 (76.19%) Windows
2 12 (57.14%) Active Directory
3 9 (42.86%) Office 365
3 9 (42.86%) Citrix
3 9 (42.86%) MS Exchange
4 8 (38.10%) Service Delivery
5 7 (33.33%) Windows 8
5 7 (33.33%) Windows 7
5 7 (33.33%) Windows 10
6 6 (28.57%) SCCM
6 6 (28.57%) Retail
7 5 (23.81%) Microsoft
7 5 (23.81%) Windows Server 2008
8 4 (19.05%) VMware Infrastructure
8 4 (19.05%) Windows Server 2012
8 4 (19.05%) Apple
8 4 (19.05%) DNS
8 4 (19.05%) VMware
9 3 (14.29%) Management Information System
9 3 (14.29%) Internet
9 3 (14.29%) Blackberry
9 3 (14.29%) DHCP
9 3 (14.29%) Microsoft Office
9 3 (14.29%) Mobile Device Management
9 3 (14.29%) Network Management
9 3 (14.29%) Exchange Server 2010
9 3 (14.29%) Android
9 3 (14.29%) iPhone
9 3 (14.29%) Coaching
9 3 (14.29%) Analytical Skills

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (42.86%) MS Exchange
2 3 (14.29%) Exchange Server 2010
3 2 (9.52%) Apache
3 2 (9.52%) Exchange Server 2003
3 2 (9.52%) Exchange Server 2007
3 2 (9.52%) SharePoint
3 2 (9.52%) SharePoint 2010
3 2 (9.52%) SharePoint 2013
4 1 (4.76%) Apache ServiceMix
4 1 (4.76%) Exchange Server 2013
4 1 (4.76%) IIS
4 1 (4.76%) JBoss
4 1 (4.76%) lighttpd
4 1 (4.76%) Tomcat
4 1 (4.76%) WebLogic
Applications
1 3 (14.29%) Microsoft Office
Cloud Services
1 9 (42.86%) Office 365
2 1 (4.76%) Amazon AWS
2 1 (4.76%) Catchpoint
Communications & Networking
1 4 (19.05%) DNS
2 3 (14.29%) DHCP
2 3 (14.29%) Internet
3 2 (9.52%) Wireless
4 1 (4.76%) HTTP
4 1 (4.76%) SSL
4 1 (4.76%) TCP/IP
Database & Business Intelligence
1 1 (4.76%) MySQL
1 1 (4.76%) SQL Server
Development Applications
1 1 (4.76%) Git (software)
1 1 (4.76%) Subversion
General
1 6 (28.57%) Retail
2 2 (9.52%) Advertising
2 2 (9.52%) Telecoms
3 1 (4.76%) Banking
3 1 (4.76%) Finance
3 1 (4.76%) Law
Libraries, Frameworks & Software Standards
1 1 (4.76%) J2EE
1 1 (4.76%) Web Services
Miscellaneous
1 3 (14.29%) Analytical Skills
1 3 (14.29%) Blackberry
1 3 (14.29%) iPhone
1 3 (14.29%) Management Information System
2 1 (4.76%) Computer Science
2 1 (4.76%) Linux Command Line
2 1 (4.76%) Social Media
Operating Systems
1 16 (76.19%) Windows
2 7 (33.33%) Windows 10
2 7 (33.33%) Windows 7
2 7 (33.33%) Windows 8
3 5 (23.81%) Windows Server 2008
4 4 (19.05%) Windows Server 2012
5 3 (14.29%) Android
6 2 (9.52%) Apple iOS
6 2 (9.52%) Linux
6 2 (9.52%) Windows Server 2003
6 2 (9.52%) Windows Vista
6 2 (9.52%) Windows XP
7 1 (4.76%) Unix
Processes & Methodologies
1 8 (38.10%) Service Delivery
2 3 (14.29%) Coaching
2 3 (14.29%) Mobile Device Management
2 3 (14.29%) Network Management
3 2 (9.52%) Data Management
3 2 (9.52%) Software Distribution
4 1 (4.76%) Case Management
4 1 (4.76%) Continuous Integration
4 1 (4.76%) ITIL
4 1 (4.76%) Kalman Filter
4 1 (4.76%) Performance Metrics
4 1 (4.76%) Presales
4 1 (4.76%) Root Cause Analysis
4 1 (4.76%) Software Engineering
Programming Languages
1 1 (4.76%) Bash Shell
1 1 (4.76%) Java
1 1 (4.76%) Perl
1 1 (4.76%) PowerShell
1 1 (4.76%) Python
1 1 (4.76%) Shell Script
1 1 (4.76%) SQL
Qualifications
1 2 (9.52%) DBS Check
1 2 (9.52%) Degree
2 1 (4.76%) CCNA
2 1 (4.76%) Cisco Certification
2 1 (4.76%) Linux+ Certification
2 1 (4.76%) MCTS
2 1 (4.76%) Microsoft Certification
2 1 (4.76%) SC Cleared
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 12 (57.14%) Active Directory
2 4 (19.05%) VMware Infrastructure
3 1 (4.76%) Hyper-V
3 1 (4.76%) Virtual Servers
Systems Management
1 6 (28.57%) SCCM
Vendors
1 9 (42.86%) Citrix
2 5 (23.81%) Microsoft
3 4 (19.05%) Apple
3 4 (19.05%) VMware
4 2 (9.52%) Google
4 2 (9.52%) Nintex
5 1 (4.76%) Salesforce.com
Southwark
RM Plc
Salary: £20000 - £27500 per annum
Posted: Yesterday
London
Talent Point
Salary: £30000.00 - £35000 per annum + Bens
Posted: 13 days ago
South East London
RM plc
Salary: £18000 - £24000 per annum + benefits
Posted: 19 days ago