Period
to 21 July 2017

The median annual salary for a Customer Support Engineer was £30,500 in advertised job vacancies in London during the 6 months to 21 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England > London
6 months to
21 Jul 2017
Same period 2016 Same period 2015
Rank 812 845 888
Rank change year-on-year +33 +43 +7
Permanent jobs requiring a Customer Support Engineer 16 44 23
As % of all permanent IT jobs advertised in London 0.022% 0.053% 0.026%
As % of the Job Titles category 0.023% 0.056% 0.027%
Number of salaries quoted 16 44 14
London median annual salary £30,500 £27,500 £28,500
Median salary % change year-on-year +10.91% -3.51% +1.79%
10th Percentile £24,125 £21,000 £22,000
90th Percentile £37,000 £89,250 £50,125
England median annual salary £32,500 £28,500 £25,000
% change year-on-year +14.04% +14.00% -18.03%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 69570 79076 85782
As % of all permanent IT job vacancies advertised in London 94.97% 96.04% 95.91%
Number of salaries quoted 56172 68555 72394
London median annual salary £59,500 £55,000 £55,000
Median salary % change year-on-year +8.18% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £85,150 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Customer Support Engineer
Job Vacancy Trend in London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in London.

Salary trend for Customer Support Engineer in London

Customer Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Customer Support Engineer in London over the 6 months to 21 July 2017.

Salary histogram for Customer Support Engineer in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 6 months to 21 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +55 2 £37,500 +11.11%
Wembley - 1 £25,000 -
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 July 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Customer Support Engineer in the job title.

1 12 (75.00%) Windows
2 10 (62.50%) Active Directory
3 7 (43.75%) Microsoft
3 7 (43.75%) Citrix
3 7 (43.75%) Windows 10
4 6 (37.50%) Analytical Skills
5 5 (31.25%) Office 365
5 5 (31.25%) Windows Server 2003
5 5 (31.25%) Microsoft Office
5 5 (31.25%) Windows XP
5 5 (31.25%) TCP/IP
5 5 (31.25%) DNS
6 4 (25.00%) VPN
6 4 (25.00%) PhD
6 4 (25.00%) MS Exchange
6 4 (25.00%) ADSL
6 4 (25.00%) LAN
6 4 (25.00%) VoIP
6 4 (25.00%) DHCP
6 4 (25.00%) Cisco
6 4 (25.00%) DSL
6 4 (25.00%) SAN
6 4 (25.00%) HP
6 4 (25.00%) Firewall
6 4 (25.00%) Backup Exec
6 4 (25.00%) Google
6 4 (25.00%) Cisco ASA
6 4 (25.00%) XenServer
6 4 (25.00%) Veeam
6 4 (25.00%) Skype for Business

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (25.00%) MS Exchange
1 4 (25.00%) Skype for Business
2 3 (18.75%) Apache
3 2 (12.50%) JBoss
3 2 (12.50%) SharePoint
3 2 (12.50%) SharePoint 2010
3 2 (12.50%) SharePoint 2013
4 1 (6.25%) Apache ServiceMix
4 1 (6.25%) Confluence
4 1 (6.25%) Exchange Server 2003
4 1 (6.25%) Exchange Server 2007
4 1 (6.25%) Exchange Server 2010
4 1 (6.25%) IIS
4 1 (6.25%) lighttpd
4 1 (6.25%) Tomcat
4 1 (6.25%) WebLogic
Applications
1 5 (31.25%) Microsoft Office
Cloud Services
1 5 (31.25%) Office 365
2 4 (25.00%) G Suite
3 1 (6.25%) Amazon AWS
3 1 (6.25%) Catchpoint
Communications & Networking
1 5 (31.25%) DNS
1 5 (31.25%) TCP/IP
2 4 (25.00%) ADSL
2 4 (25.00%) Cisco ASA
2 4 (25.00%) DHCP
2 4 (25.00%) DSL
2 4 (25.00%) Firewall
2 4 (25.00%) LAN
2 4 (25.00%) SAN
2 4 (25.00%) VoIP
2 4 (25.00%) VPN
3 1 (6.25%) FTP
3 1 (6.25%) HTTP
3 1 (6.25%) Internet
3 1 (6.25%) SSL
3 1 (6.25%) Wireless
Database & Business Intelligence
1 2 (12.50%) MySQL
1 2 (12.50%) SQL Server
Development Applications
1 1 (6.25%) Git (software)
1 1 (6.25%) JIRA
1 1 (6.25%) Subversion
General
1 3 (18.75%) Retail
2 2 (12.50%) Advertising
2 2 (12.50%) Telecoms
3 1 (6.25%) Finance
3 1 (6.25%) Financial Institution
3 1 (6.25%) Law
Libraries, Frameworks & Software Standards
1 1 (6.25%) DHTML
1 1 (6.25%) FIX Protocol
1 1 (6.25%) HTML
1 1 (6.25%) J2EE
1 1 (6.25%) Web Services
Miscellaneous
1 6 (37.50%) Analytical Skills
2 2 (12.50%) Blackberry
2 2 (12.50%) iPhone
2 2 (12.50%) Management Information System
3 1 (6.25%) Computer Science
3 1 (6.25%) Data Centre
3 1 (6.25%) Derivative
3 1 (6.25%) Equities
3 1 (6.25%) Equity Derivative
3 1 (6.25%) Hedge funds
3 1 (6.25%) Linux Command Line
3 1 (6.25%) Social Media
3 1 (6.25%) SWIFT
3 1 (6.25%) Wiki
Operating Systems
1 12 (75.00%) Windows
2 7 (43.75%) Windows 10
3 5 (31.25%) Windows Server 2003
3 5 (31.25%) Windows XP
4 4 (25.00%) Windows Server
5 3 (18.75%) Linux
5 3 (18.75%) Windows 7
5 3 (18.75%) Windows 8
6 2 (12.50%) Android
7 1 (6.25%) Apple iOS
7 1 (6.25%) Unix
7 1 (6.25%) Windows Server 2008
7 1 (6.25%) Windows Vista
Processes & Methodologies
1 3 (18.75%) Service Delivery
2 2 (12.50%) Case Management
2 2 (12.50%) Mobile Device Management
3 1 (6.25%) Continuous Integration
3 1 (6.25%) Data Management
3 1 (6.25%) ITIL
3 1 (6.25%) Kalman Filter
3 1 (6.25%) Performance Metrics
3 1 (6.25%) Presales
3 1 (6.25%) Product Management
3 1 (6.25%) Project Management
3 1 (6.25%) Root Cause Analysis
3 1 (6.25%) Software Distribution
3 1 (6.25%) Software Engineering
Programming Languages
1 2 (12.50%) Java
1 2 (12.50%) SQL
2 1 (6.25%) Bash Shell
2 1 (6.25%) JavaScript
2 1 (6.25%) Perl
2 1 (6.25%) Python
2 1 (6.25%) Shell Script
Qualifications
1 4 (25.00%) PhD
2 2 (12.50%) Degree
3 1 (6.25%) CCNA
3 1 (6.25%) Cisco Certification
3 1 (6.25%) Linux+ Certification
3 1 (6.25%) MCTS
3 1 (6.25%) Microsoft Certification
3 1 (6.25%) SC Cleared
3 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 1 (6.25%) EMIR
1 1 (6.25%) MiFID
1 1 (6.25%) QA
1 1 (6.25%) SLA
System Software
1 10 (62.50%) Active Directory
2 4 (25.00%) XenServer
Systems Management
1 4 (25.00%) Backup Exec
1 4 (25.00%) XenMobile
2 3 (18.75%) SCCM
Vendors
1 7 (43.75%) Citrix
1 7 (43.75%) Microsoft
2 4 (25.00%) Cisco
2 4 (25.00%) Google
2 4 (25.00%) HP
2 4 (25.00%) Palo Alto
2 4 (25.00%) Veeam
3 2 (12.50%) Nintex
4 1 (6.25%) Salesforce.com
South West London
RM plc
Salary: £20000 - £27000 per annum + benefits
Posted: 4 days ago
North West London
Bluetown Online LTD
Salary: £19000 per annum
Posted: 17 days ago