Period
to 17 August 2018

The median annual salary for a Customer Support Engineer was £27,500 in advertised job vacancies in London during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England > London
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 807 845 853
Rank change year-on-year +38 +8 +40
Permanent jobs requiring a Customer Support Engineer 15 14 42
As % of all permanent IT jobs advertised in London 0.022% 0.019% 0.052%
As % of the Job Titles category 0.023% 0.020% 0.054%
Number of salaries quoted 14 15 42
London median annual salary £27,500 £26,500 £27,500
Median salary % change year-on-year +3.77% -3.64% -3.51%
10th Percentile £26,250 £24,000 £21,000
90th Percentile £41,175 £37,100 £89,750
England median annual salary £27,500 £32,500 £28,500
% change year-on-year -15.38% +14.04% +4.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,561 70,118 77,871
% of permanent IT jobs with a recognized job title 95.53% 94.99% 96.15%
Number of salaries quoted 54,025 55,615 67,678
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £33,500 £32,500 £32,500
90th Percentile £92,500 £90,000 £86,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Customer Support Engineer
Job Vacancy Trend in London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in London.

Salary trend for Customer Support Engineer in London

Customer Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Customer Support Engineer in London over the 6 months to 17 August 2018.

Salary histogram for Customer Support Engineer in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -19 5 £37,750 +7.86% 1
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 August 2018, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Customer Support Engineer in the job title.

1 12 (80.00%) Microsoft
2 10 (66.67%) Windows
2 10 (66.67%) Windows 7
2 10 (66.67%) Problem-Solving
3 9 (60.00%) Windows Server
3 9 (60.00%) Self-Motivation
3 9 (60.00%) G Suite
3 9 (60.00%) ServiceNow
3 9 (60.00%) Analytical Skills
3 9 (60.00%) Windows 10
3 9 (60.00%) Palo Alto
3 9 (60.00%) Microsoft Office
3 9 (60.00%) ADSL
3 9 (60.00%) LAN
3 9 (60.00%) VoIP
3 9 (60.00%) Active Directory
3 9 (60.00%) HP
3 9 (60.00%) DHCP
3 9 (60.00%) TCP/IP
3 9 (60.00%) VPN
3 9 (60.00%) DNS
3 9 (60.00%) Cisco
3 9 (60.00%) DSL
3 9 (60.00%) Backup Exec
3 9 (60.00%) Firewall
3 9 (60.00%) Google
3 9 (60.00%) Polycom
3 9 (60.00%) Video Conferencing
3 9 (60.00%) Cisco ASA
3 9 (60.00%) Windows Server 2008

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) SharePoint
2 2 (13.33%) SharePoint 2013
Applications
1 9 (60.00%) Microsoft Office
2 1 (6.67%) Microsoft Excel
2 1 (6.67%) Microsoft PowerPoint
2 1 (6.67%) MS Visio
Cloud Services
1 9 (60.00%) G Suite
2 2 (13.33%) Office 365
Communications & Networking
1 9 (60.00%) ADSL
1 9 (60.00%) Cisco ASA
1 9 (60.00%) DHCP
1 9 (60.00%) DNS
1 9 (60.00%) DSL
1 9 (60.00%) Firewall
1 9 (60.00%) LAN
1 9 (60.00%) TCP/IP
1 9 (60.00%) VoIP
1 9 (60.00%) VPN
2 2 (13.33%) Internet
Database & Business Intelligence
1 2 (13.33%) Big Data
2 1 (6.67%) PostgreSQL
2 1 (6.67%) RDBMS
2 1 (6.67%) Relational Database
General
1 2 (13.33%) Advertising
1 2 (13.33%) Finance
1 2 (13.33%) Games
2 1 (6.67%) Electronics
Libraries, Frameworks & Software Standards
1 2 (13.33%) CSS
1 2 (13.33%) Flask
1 2 (13.33%) HTML
1 2 (13.33%) Ruby on Rails
2 1 (6.67%) JSON
2 1 (6.67%) XML
Miscellaneous
1 9 (60.00%) Analytical Skills
1 9 (60.00%) Self-Motivation
1 9 (60.00%) Video Conferencing
2 3 (20.00%) Computer Science
3 1 (6.67%) CCTV
Operating Systems
1 10 (66.67%) Windows
1 10 (66.67%) Windows 7
2 9 (60.00%) Windows 10
2 9 (60.00%) Windows Server
2 9 (60.00%) Windows Server 2008
3 1 (6.67%) VMS
Processes & Methodologies
1 10 (66.67%) Problem-Solving
2 3 (20.00%) Artificial Intelligence
2 3 (20.00%) Physics
3 2 (13.33%) Business Development
3 2 (13.33%) Coaching
3 2 (13.33%) Machine Learning
3 2 (13.33%) Mathematics
3 2 (13.33%) Presales
3 2 (13.33%) Web Development
4 1 (6.67%) Agile Software Development
4 1 (6.67%) Analytics
4 1 (6.67%) Project Management
4 1 (6.67%) Video Analytics
4 1 (6.67%) Workflow
Programming Languages
1 2 (13.33%) Java
1 2 (13.33%) JavaScript
1 2 (13.33%) Python
1 2 (13.33%) Ruby
2 1 (6.67%) SQL
Qualifications
1 1 (6.67%) Degree
1 1 (6.67%) MCSA
1 1 (6.67%) MCSE
1 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 2 (13.33%) SLA
System Software
1 9 (60.00%) Active Directory
Systems Management
1 9 (60.00%) Backup Exec
Vendors
1 12 (80.00%) Microsoft
2 9 (60.00%) Cisco
2 9 (60.00%) Google
2 9 (60.00%) HP
2 9 (60.00%) Palo Alto
2 9 (60.00%) Polycom
2 9 (60.00%) ServiceNow
2 9 (60.00%) Veeam
3 2 (13.33%) Nintex