Period
to 22 January 2018

The median annual salary for a Customer Support Engineer was £38,250 in advertised job vacancies in London during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England > London
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 783 787 872
Rank change year-on-year +4 +85 -11
Permanent jobs requiring a Customer Support Engineer 35 26 18
As % of all permanent IT jobs advertised in London 0.050% 0.037% 0.021%
As % of the Job Titles category 0.053% 0.039% 0.022%
Number of salaries quoted 34 25 18
London median annual salary £38,250 £27,500 £31,750
Median salary % change year-on-year +39.09% -13.39% +44.32%
10th Percentile £24,750 £21,350 £25,000
90th Percentile £44,750 £32,100 £35,000
England median annual salary £26,500 £27,500 £32,500
% change year-on-year -3.64% -15.38% +35.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,359 66,937 81,818
% of permanent IT jobs with a recognized job title 94.96% 95.89% 96.26%
Number of salaries quoted 54,056 57,281 69,917
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +3.77%
10th Percentile £33,750 £32,500 £32,436
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Customer Support Engineer
Job Vacancy Trend in London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Support Engineer in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in London.

Salary trend for Customer Support Engineer in London

Customer Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Customer Support Engineer in London over the 6 months to 22 January 2018.

Salary histogram for Customer Support Engineer in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -21 14 £41,500 +50.91%
South London -5 1 £24,000 +6.67%
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 January 2018, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Customer Support Engineer in the job title.

1 22 (62.86%) Microsoft
1 22 (62.86%) Windows
2 18 (51.43%) DNS
3 16 (45.71%) TCP/IP
4 13 (37.14%) VPN
4 13 (37.14%) Microsoft Certification
4 13 (37.14%) Active Directory
4 13 (37.14%) Firewall
4 13 (37.14%) Analytical Skills
4 13 (37.14%) Windows 10
5 12 (34.29%) Windows Server
5 12 (34.29%) Veeam
5 12 (34.29%) Cisco
5 12 (34.29%) LAN
5 12 (34.29%) DHCP
5 12 (34.29%) Linux
5 12 (34.29%) Microsoft Office
6 11 (31.43%) VoIP
6 11 (31.43%) PhD
6 11 (31.43%) Windows XP
6 11 (31.43%) ADSL
6 11 (31.43%) HP
6 11 (31.43%) Windows Server 2003
6 11 (31.43%) DSL
6 11 (31.43%) Cisco ASA
6 11 (31.43%) Backup Exec
6 11 (31.43%) Google
6 11 (31.43%) Palo Alto
6 11 (31.43%) G Suite
7 10 (28.57%) Internet

Customer Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (22.86%) SharePoint
2 6 (17.14%) Skype for Business
3 2 (5.71%) Apache
3 2 (5.71%) IIS
3 2 (5.71%) lighttpd
4 1 (2.86%) MQSeries
4 1 (2.86%) WebSphere
Applications
1 12 (34.29%) Microsoft Office
Cloud Services
1 11 (31.43%) G Suite
2 8 (22.86%) Office 365
3 4 (11.43%) SaaS
4 2 (5.71%) Catchpoint
Communications & Networking
1 18 (51.43%) DNS
2 16 (45.71%) TCP/IP
3 13 (37.14%) Firewall
3 13 (37.14%) VPN
4 12 (34.29%) DHCP
4 12 (34.29%) LAN
5 11 (31.43%) ADSL
5 11 (31.43%) Cisco ASA
5 11 (31.43%) DSL
5 11 (31.43%) VoIP
6 10 (28.57%) Internet
7 6 (17.14%) HTTP
7 6 (17.14%) SAN
8 2 (5.71%) SSL
9 1 (2.86%) IPsec
9 1 (2.86%) MPLS
9 1 (2.86%) NetScaler
9 1 (2.86%) SWIFTNet
9 1 (2.86%) WAN
Database & Business Intelligence
1 2 (5.71%) SQL Server
2 1 (2.86%) Oracle Database
General
1 5 (14.29%) Finance
2 4 (11.43%) Arabic Language
3 3 (8.57%) French Language
4 1 (2.86%) Electronics
4 1 (2.86%) German Language
4 1 (2.86%) Italian Language
4 1 (2.86%) Manufacturing
4 1 (2.86%) Marketing
4 1 (2.86%) Spanish Language
4 1 (2.86%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (22.86%) .NET
2 7 (20.00%) JSON
2 7 (20.00%) XML
Miscellaneous
1 13 (37.14%) Analytical Skills
2 6 (17.14%) Linux Command Line
3 2 (5.71%) Computer Science
3 2 (5.71%) Management Information System
3 2 (5.71%) Smartphone
3 2 (5.71%) SWIFT
4 1 (2.86%) Client/Server
4 1 (2.86%) Data Centre
4 1 (2.86%) Distributed Denial-of-Service
4 1 (2.86%) Driving Licence
4 1 (2.86%) EMC VNX
Operating Systems
1 22 (62.86%) Windows
2 13 (37.14%) Windows 10
3 12 (34.29%) Linux
3 12 (34.29%) Windows Server
4 11 (31.43%) Windows Server 2003
4 11 (31.43%) Windows XP
5 9 (25.71%) Unix
6 2 (5.71%) Windows Server 2008
6 2 (5.71%) Windows Server 2012
7 1 (2.86%) AIX
7 1 (2.86%) Data ONTAP
7 1 (2.86%) Debian
7 1 (2.86%) Red Hat Enterprise Linux
7 1 (2.86%) Solaris
7 1 (2.86%) Ubuntu
7 1 (2.86%) Windows 7
7 1 (2.86%) Windows 8
Processes & Methodologies
1 5 (14.29%) Performance Metrics
1 5 (14.29%) Root Cause Analysis
2 4 (11.43%) Data Management
3 3 (8.57%) Time Management
4 2 (5.71%) Software Engineering
5 1 (2.86%) Business Intelligence
5 1 (2.86%) Change Management
5 1 (2.86%) Continuous Improvement
5 1 (2.86%) Digital Marketing
5 1 (2.86%) Disaster Recovery
5 1 (2.86%) High Availability
5 1 (2.86%) Information Security
5 1 (2.86%) ITIL
5 1 (2.86%) Load Balancing
5 1 (2.86%) Mathematics
5 1 (2.86%) Network Load Balancing
5 1 (2.86%) Programme Management
5 1 (2.86%) Project Management
5 1 (2.86%) Validation
5 1 (2.86%) Workflow
Programming Languages
1 5 (14.29%) SQL
2 2 (5.71%) Bash Shell
2 2 (5.71%) Perl
2 2 (5.71%) Python
3 1 (2.86%) C++
3 1 (2.86%) JavaScript
Qualifications
1 13 (37.14%) Microsoft Certification
2 11 (31.43%) PhD
3 9 (25.71%) MCSA
4 8 (22.86%) MCSE
5 4 (11.43%) CCNA
5 4 (11.43%) Cisco Certification
5 4 (11.43%) Degree
5 4 (11.43%) MCTS
6 2 (5.71%) SC Cleared
6 2 (5.71%) Security Cleared
7 1 (2.86%) A+ Certification
7 1 (2.86%) Linux+ Certification
7 1 (2.86%) Network+ Certification
Quality Assurance & Compliance
1 6 (17.14%) SLA
2 1 (2.86%) PCI DSS
2 1 (2.86%) QA
2 1 (2.86%) SEPA
System Software
1 13 (37.14%) Active Directory
2 6 (17.14%) XenServer
3 1 (2.86%) vCloud
3 1 (2.86%) Virtual Machines
3 1 (2.86%) VMware Infrastructure
Systems Management
1 11 (31.43%) Backup Exec
2 6 (17.14%) XenMobile
3 1 (2.86%) NetBackup
3 1 (2.86%) Systems Management Server (SMS)
Vendors
1 22 (62.86%) Microsoft
2 12 (34.29%) Cisco
2 12 (34.29%) Veeam
3 11 (31.43%) Google
3 11 (31.43%) HP
3 11 (31.43%) Palo Alto
4 8 (22.86%) Citrix
4 8 (22.86%) Nintex
5 4 (11.43%) Salesforce.com
6 2 (5.71%) VMware
7 1 (2.86%) CheckPoint
7 1 (2.86%) Dell
7 1 (2.86%) EMC
7 1 (2.86%) Fortinet
7 1 (2.86%) IBM
7 1 (2.86%) Juniper
7 1 (2.86%) NetApp
7 1 (2.86%) Oracle
7 1 (2.86%) SAP