Period
to 22 January 2018

The median contractor rate for a Service Desk Technician was £155 per day in advertised job vacancies in London during the 6 months to 22 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Technician
England > London
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 610 586 590
Rank change year-on-year -24 +4 +7
Contract jobs requiring a Service Desk Technician 14 3 7
As % of all contract IT jobs advertised in London 0.030% 0.007% 0.016%
As % of the Job Titles category 0.032% 0.008% 0.017%
Number of daily rates quoted 1 3 4
London median daily rate £155 £140 £118
Median daily rate % change year-on-year +10.71% +19.15% -18.97%
10th Percentile £153 £116 £97
90th Percentile £158 £203 £176
England median daily rate £140 £140 £108
% change year-on-year - +30.23% -21.82%
Number of hourly rates quoted 10 0 1
London median hourly rate £12.43 - £13.25
10th Percentile £11.65 - £13.13
90th Percentile £15.78 - £13.38
England median hourly rate £12.43 £11.75 £10.42
% change year-on-year +5.79% +12.76% -11.32%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,757 39,131 41,997
% of contract IT jobs with a recognized job title 94.74% 94.99% 95.13%
Number of daily rates quoted 31,845 27,883 29,639
London median daily rate £500 £468 £450
Median daily rate % change year-on-year +6.95% +3.89% +5.88%
10th Percentile £300 £300 £275
90th Percentile £670 £645 £638
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 573 554 653
London median hourly rate £19.64 £20.50 £19.00
Median hourly rate % change year-on-year -4.20% +7.89% +8.57%
10th Percentile £12.00 £11.80 £11.25
90th Percentile £47.83 £51.25 £47.83
England median hourly rate £18.25 £18.39 £18.50
% change year-on-year -0.75% -0.61% +12.12%

Service Desk Technician
Job Vacancy Trend in London

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Technician in London

Service Desk Technician
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Technician in London.

Contractor daily rate trend for Service Desk Technician in London

Service Desk Technician
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Technician in London.

Contractor hourly rate trend for Service Desk Technician in London

Service Desk Technician
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Desk Technician in London over the 6 months to 22 January 2018.

Contractor hourly rate histogram for Service Desk Technician in London

Service Desk Technician
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Technician within the London region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London - 4 - -
South London - 2 - - 1
East London - 1 - -
Service Desk Technician
England

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 January 2018, Service Desk Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Technician in the job title.

1 11 (78.57%) Microsoft
2 10 (71.43%) Active Directory
3 9 (64.29%) ITIL
4 8 (57.14%) Microsoft Office
4 8 (57.14%) NHS
4 8 (57.14%) Blackberry
5 6 (42.86%) SCCM
6 5 (35.71%) Windows
7 3 (21.43%) Microsoft Certification
8 2 (14.29%) Change Control
8 2 (14.29%) ITIL Foundation Certificate
8 2 (14.29%) Analytical Skills
8 2 (14.29%) Microsoft Excel
8 2 (14.29%) SharePoint
8 2 (14.29%) Microsoft Project
8 2 (14.29%) MCP
8 2 (14.29%) Windows Server 2003
8 2 (14.29%) Citrix
8 2 (14.29%) DHCP
8 2 (14.29%) DNS
8 2 (14.29%) Windows Server 2008
8 2 (14.29%) Degree
8 2 (14.29%) Hyper-V
8 2 (14.29%) Finance
8 2 (14.29%) Microsoft PowerPoint
9 1 (7.14%) Statistics
9 1 (7.14%) Banking
9 1 (7.14%) Management Information System
9 1 (7.14%) Windows 7
9 1 (7.14%) Resource Management

Service Desk Technician Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) SharePoint
Applications
1 8 (57.14%) Microsoft Office
2 2 (14.29%) Microsoft Excel
2 2 (14.29%) Microsoft PowerPoint
2 2 (14.29%) Microsoft Project
Communications & Networking
1 2 (14.29%) DHCP
1 2 (14.29%) DNS
2 1 (7.14%) VPN
2 1 (7.14%) WAN
General
1 2 (14.29%) Finance
2 1 (7.14%) Banking
Miscellaneous
1 8 (57.14%) Blackberry
1 8 (57.14%) NHS
2 2 (14.29%) Analytical Skills
3 1 (7.14%) Management Information System
Operating Systems
1 5 (35.71%) Windows
2 2 (14.29%) Windows Server 2003
2 2 (14.29%) Windows Server 2008
3 1 (7.14%) Windows 10
3 1 (7.14%) Windows 7
3 1 (7.14%) Windows Server
Processes & Methodologies
1 9 (64.29%) ITIL
2 2 (14.29%) Change Control
3 1 (7.14%) People Management
3 1 (7.14%) Resource Management
3 1 (7.14%) Statistics
Qualifications
1 3 (21.43%) Microsoft Certification
2 2 (14.29%) Degree
2 2 (14.29%) ITIL Foundation Certificate
2 2 (14.29%) MCP
3 1 (7.14%) DBS Check
3 1 (7.14%) MCSE
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 10 (71.43%) Active Directory
2 2 (14.29%) Hyper-V
Systems Management
1 6 (42.86%) SCCM
Vendors
1 11 (78.57%) Microsoft
2 2 (14.29%) Citrix
3 1 (7.14%) Remedy