Period
to 20 August 2017

The median annual salary for a Service Desk Technician was £27,000 in advertised job vacancies in London during the 6 months to 20 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
England > London
6 months to
20 Aug 2017
Same period 2016 Same period 2015
Rank 822 877 883
Rank change year-on-year +55 +6 +49
Permanent jobs requiring a Service Desk Technician 14 9 25
As % of all permanent IT jobs advertised in London 0.019% 0.011% 0.028%
As % of the Job Titles category 0.020% 0.012% 0.029%
Number of salaries quoted 14 9 22
London median annual salary £27,000 £27,000 £25,000
Median salary % change year-on-year - +8.00% -21.88%
10th Percentile £21,925 £21,000 £21,663
90th Percentile £35,000 £39,000 £27,500
England median annual salary £23,250 £23,000 £22,000
% change year-on-year +1.09% +4.55% -2.22%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 69611 77518 84895
As % of all permanent IT job vacancies advertised in London 94.72% 96.02% 95.88%
Number of salaries quoted 55239 67367 71857
London median annual salary £60,000 £55,000 £55,000
Median salary % change year-on-year +9.09% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £86,250 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Desk Technician
Job Vacancy Trend in London

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Technician in London

Service Desk Technician
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in London.

Salary trend for Service Desk Technician in London

Service Desk Technician
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Technician in London over the 6 months to 20 August 2017.

Salary histogram for Service Desk Technician in London

Service Desk Technician
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the London region over the 6 months to 20 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London - 8 £25,750 - 1
Central London +51 2 £27,500 -21.43%
South London +19 2 £24,500 +11.36%
Service Desk Technician
England

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 August 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Technician in the job title.

1 12 (85.71%) Microsoft
2 11 (78.57%) Windows
3 8 (57.14%) Active Directory
4 7 (50.00%) ITIL
5 5 (35.71%) Microsoft Office
5 5 (35.71%) Office 365
6 4 (28.57%) Windows 8
6 4 (28.57%) Windows 10
6 4 (28.57%) DBS Check
6 4 (28.57%) SCCM
6 4 (28.57%) Hardware Maintenance
7 3 (21.43%) MCP
7 3 (21.43%) Windows XP
7 3 (21.43%) MS Exchange
7 3 (21.43%) Windows Server 2008
7 3 (21.43%) Windows Server 2012
8 2 (14.29%) Windows 7
8 2 (14.29%) Revit
8 2 (14.29%) Legal
8 2 (14.29%) Management Information System
8 2 (14.29%) AutoCAD
8 2 (14.29%) SLA
9 1 (7.14%) Microsoft Certification
9 1 (7.14%) A+ Certification
9 1 (7.14%) DHCP
9 1 (7.14%) TCP/IP
9 1 (7.14%) DNS
9 1 (7.14%) MCSA
9 1 (7.14%) Microsoft Excel
9 1 (7.14%) Service Management

Service Desk Technician Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (21.43%) MS Exchange
2 1 (7.14%) Exchange Server 2003
2 1 (7.14%) Exchange Server 2007
2 1 (7.14%) Exchange Server 2013
Applications
1 5 (35.71%) Microsoft Office
2 2 (14.29%) AutoCAD
2 2 (14.29%) Revit
3 1 (7.14%) Microsoft Excel
3 1 (7.14%) Microsoft PowerPoint
Cloud Services
1 5 (35.71%) Office 365
Communications & Networking
1 1 (7.14%) DHCP
1 1 (7.14%) DNS
1 1 (7.14%) TCP/IP
General
1 2 (14.29%) Legal
2 1 (7.14%) Back Office
2 1 (7.14%) Banking
2 1 (7.14%) Finance
2 1 (7.14%) Law
Miscellaneous
1 2 (14.29%) Management Information System
Operating Systems
1 11 (78.57%) Windows
2 4 (28.57%) Windows 10
2 4 (28.57%) Windows 8
3 3 (21.43%) Windows Server 2008
3 3 (21.43%) Windows Server 2012
3 3 (21.43%) Windows XP
4 2 (14.29%) Windows 7
5 1 (7.14%) Windows Server
Processes & Methodologies
1 7 (50.00%) ITIL
2 4 (28.57%) Hardware Maintenance
3 1 (7.14%) Incident Management
3 1 (7.14%) ITSM
3 1 (7.14%) Service Desk Management
3 1 (7.14%) Service Management
3 1 (7.14%) Statistics
3 1 (7.14%) Workflow
3 1 (7.14%) Workflow Management
Qualifications
1 4 (28.57%) DBS Check
2 3 (21.43%) MCP
3 1 (7.14%) A+ Certification
3 1 (7.14%) MCSA
3 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 8 (57.14%) Active Directory
Systems Management
1 4 (28.57%) SCCM
Vendors
1 12 (85.71%) Microsoft
2 1 (7.14%) VMware