1st/2nd Line Support Contracts in the Midlands

1st/2nd Line Support
England > Midlands

The median 1st/2nd Line Support daily rate in the Midlands is £200 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 121 153 175
Rank change year-on-year +32 +22 -28
Contract jobs requiring a 1st/2nd Line Support 16 10 24
As % of all contract jobs advertised in the Midlands 0.58% 0.29% 0.47%
As % of the Job Titles category 0.63% 0.31% 0.49%
Number of daily rates quoted 16 9 13
10th Percentile £143 £126 £106
25th Percentile £184 £160 £123
Median daily rate (50th Percentile) £200 £175 £135
Median % change year-on-year +14.29% +29.63% -28.95%
75th Percentile £213 £238 £148
90th Percentile - - £174
England median daily rate £200 £200 £171
% change year-on-year - +16.79% +7.03%
Number of hourly rates quoted 0 0 6
10th Percentile - - £15.38
25th Percentile - - £16.13
Median hourly rate - - £17.75
75th Percentile - - £19.40
90th Percentile - - £19.86
England median hourly rate £17.72 £17.50 £18.00
% change year-on-year +1.26% -2.78% +20.00%

All Contract IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,522 3,270 4,862
% of contract IT jobs with a recognized job title 91.94% 94.54% 95.88%
Number of daily rates quoted 1,704 2,299 3,556
10th Percentile £213 £224 £205
25th Percentile £325 £363 £357
Median daily rate (50th Percentile) £467 £475 £458
Median % change year-on-year -1.79% +3.66% +14.56%
75th Percentile £588 £579 £550
90th Percentile £688 £675 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 212 130 179
10th Percentile £11.84 £11.98 £10.50
25th Percentile £14.27 £15.13 £13.74
Median hourly rate £19.59 £20.00 £17.11
Median % change year-on-year -2.05% +16.92% +12.16%
75th Percentile £35.00 £28.38 £22.00
90th Percentile £54.80 £60.50 £32.10
England median hourly rate £35.65 £45.00 £22.50
% change year-on-year -20.78% +100.00% +0.36%

1st/2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st/2nd Line Support in the Midlands

1st/2nd Line Support
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in the Midlands.

Daily rate trend for 1st/2nd Line Support in the Midlands

1st/2nd Line Support
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in the Midlands.

Hourly rate trend for 1st/2nd Line Support in the Midlands

1st/2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +36 13 £200 +14.29% 1
East Midlands +16 3 £200 -11.11% 1
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 25 April 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 1st/2nd Line Support in the job title.

1 13 (81.25%) Microsoft
1 13 (81.25%) Microsoft 365
1 13 (81.25%) Social Skills
2 12 (75.00%) Windows
3 11 (68.75%) Active Directory
3 11 (68.75%) Windows 10
4 8 (50.00%) Customer Service
5 7 (43.75%) SCCM
6 6 (37.50%) DNS
6 6 (37.50%) Microsoft Office
6 6 (37.50%) TCP/IP
7 5 (31.25%) VPN
7 5 (31.25%) Firewall
7 5 (31.25%) VMware
7 5 (31.25%) VMware Infrastructure
7 5 (31.25%) Windows Server 2012
7 5 (31.25%) Mobile Device Management
7 5 (31.25%) Windows Server
7 5 (31.25%) Windows Server 2019
8 4 (25.00%) Problem-Solving
8 4 (25.00%) iPad
8 4 (25.00%) Asset Management
9 3 (18.75%) Apple
9 3 (18.75%) Clustering
9 3 (18.75%) Wi-Fi
9 3 (18.75%) Quality Management
9 3 (18.75%) LAN
9 3 (18.75%) VoIP
9 3 (18.75%) WAN
9 3 (18.75%) VLAN

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) SharePoint
2 1 (6.25%) Microsoft Exchange
Applications
1 6 (37.50%) Microsoft Office
Cloud Services
1 13 (81.25%) Microsoft 365
2 3 (18.75%) Azure
3 1 (6.25%) OneDrive
Communications & Networking
1 6 (37.50%) DNS
1 6 (37.50%) TCP/IP
2 5 (31.25%) Firewall
2 5 (31.25%) VPN
3 3 (18.75%) LAN
3 3 (18.75%) VLAN
3 3 (18.75%) VoIP
3 3 (18.75%) WAN
3 3 (18.75%) Wi-Fi
4 2 (12.50%) DHCP
4 2 (12.50%) Remote Desktop
5 1 (6.25%) WebEx
General
1 13 (81.25%) Social Skills
2 3 (18.75%) Documentation Skills
3 2 (12.50%) Public Sector
4 1 (6.25%) Finance
Miscellaneous
1 4 (25.00%) iPad
2 3 (18.75%) Clustering
2 3 (18.75%) Driving Licence
3 1 (6.25%) PDA
Operating Systems
1 12 (75.00%) Windows
2 11 (68.75%) Windows 10
3 5 (31.25%) Windows Server
3 5 (31.25%) Windows Server 2012
3 5 (31.25%) Windows Server 2019
4 3 (18.75%) Mac OS
5 2 (12.50%) Windows Server 2008
5 2 (12.50%) Windows Server 2016
6 1 (6.25%) Android
Processes & Methodologies
1 8 (50.00%) Customer Service
2 5 (31.25%) Mobile Device Management
3 4 (25.00%) Asset Management
3 4 (25.00%) Problem-Solving
4 3 (18.75%) Decision-Making
4 3 (18.75%) Quality Management
5 1 (6.25%) ERP
5 1 (6.25%) ITIL
5 1 (6.25%) Service Delivery
5 1 (6.25%) Software Testing
5 1 (6.25%) Test Scripting
5 1 (6.25%) WFM
Programming Languages
1 3 (18.75%) PowerShell
Qualifications
1 3 (18.75%) Degree
2 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 11 (68.75%) Active Directory
2 5 (31.25%) VMware Infrastructure
3 3 (18.75%) Hyper-V
4 2 (12.50%) Terminal Services
Systems Management
1 7 (43.75%) SCCM
2 3 (18.75%) Autotask
2 3 (18.75%) Failover Clustering
2 3 (18.75%) Jamf Pro
2 3 (18.75%) Microsoft Intune
Vendors
1 13 (81.25%) Microsoft
2 5 (31.25%) VMware
3 3 (18.75%) Apple
3 3 (18.75%) Datto
4 2 (12.50%) Citrix
5 1 (6.25%) ServiceNow