Period
to 18 January 2018

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > Midlands
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 72 86 76
Rank change year-on-year +14 -10 -5
Contract jobs citing Service Delivery 221 199 192
As % of all contract IT jobs advertised in the Midlands 2.80% 2.23% 2.32%
As % of the Processes & Methodologies category 3.38% 2.72% 2.88%
Number of daily rates quoted 117 112 115
Midlands median daily rate £375 £425 £400
Median daily rate % change year-on-year -11.76% +6.25% +6.67%
10th Percentile £181 £228 £204
90th Percentile £549 £623 £548
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 20 4 3
Midlands median hourly rate £15.95 £14.25 £35.00
Median hourly rate % change year-on-year +11.95% -59.29% +225.58%
10th Percentile £10.90 £10.08 £18.50
90th Percentile £45.30 £20.45 £39.70
England median hourly rate £16.20 £17.06 £18.25
% change year-on-year -5.00% -6.55% +14.96%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Contract vacancies with a requirement for process or methodology skills 6,533 7,312 6,658
As % of all contract IT jobs advertised in the Midlands 82.71% 81.88% 80.59%
Number of daily rates quoted 4,189 4,501 3,883
Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +2.74%
10th Percentile £246 £238 £240
90th Percentile £550 £569 £538
England median daily rate £450 £431 £425
% change year-on-year +4.53% +1.29% +6.25%
Number of hourly rates quoted 231 207 257
Midlands median hourly rate £20.00 £18.39 £18.52
Median hourly rate % change year-on-year +8.75% -0.70% -2.53%
10th Percentile £10.88 £10.50 £10.99
90th Percentile £48.75 £40.12 £42.35
England median hourly rate £23.75 £25.00 £23.00
% change year-on-year -5.00% +8.70% +15.00%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the Midlands.

Contractor daily rate trend for Service Delivery in the Midlands

Service Delivery
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing Service Delivery in the Midlands over the 6 months to 18 January 2018.

Contractor daily rate histogram for Service Delivery in the Midlands

Service Delivery
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the Midlands.

Contractor hourly rate trend for Service Delivery in the Midlands

Service Delivery
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing Service Delivery in the Midlands over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Service Delivery in the Midlands

Service Delivery
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -15 112 £375 -7.41% 53
East Midlands +58 104 £375 -16.67% 40
Service Delivery
England

For the 6 months to 18 January 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region with a requirement for Service Delivery.

1 75 (33.94%) ITIL
2 56 (25.34%) Service Management
3 51 (23.08%) Project Management
4 50 (22.62%) Agile Software Development
5 39 (17.65%) Finance
5 39 (17.65%) Security Cleared
6 34 (15.38%) SC Cleared
7 32 (14.48%) Change Management
8 28 (12.67%) Microsoft
9 27 (12.22%) Cisco
10 26 (11.76%) Firewall
11 25 (11.31%) Windows
12 24 (10.86%) Linux
12 24 (10.86%) Active Directory
12 24 (10.86%) ITIL V3
13 23 (10.41%) SLA
14 22 (9.95%) Matrix Organization
15 21 (9.50%) Unix
15 21 (9.50%) Process Improvement
16 20 (9.05%) Service Design
17 19 (8.60%) Stakeholder Management
17 19 (8.60%) Problem Management
18 18 (8.14%) Incident Management
18 18 (8.14%) Analytical Skills
18 18 (8.14%) Cisco Certification
19 17 (7.69%) Manufacturing
19 17 (7.69%) Management Information System
19 17 (7.69%) Wireless
20 16 (7.24%) ITSM
20 16 (7.24%) AIX

Service Delivery
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.98%) MS Exchange
2 4 (1.81%) Apache
2 4 (1.81%) Blackberry Enterprise Server
2 4 (1.81%) Confluence
2 4 (1.81%) Exchange Server 2010
3 3 (1.36%) IBM Notes
4 2 (0.90%) CMS
4 2 (0.90%) CoreMedia CMS
4 2 (0.90%) Exchange Server 2013
4 2 (0.90%) Liferay
4 2 (0.90%) Oracle SOA Suite
4 2 (0.90%) SharePoint
4 2 (0.90%) Skype for Business
Applications
1 6 (2.71%) Microsoft Office
2 5 (2.26%) Microsoft Excel
3 3 (1.36%) Microsoft Project
4 2 (0.90%) MS Visio
Business Applications
1 5 (2.26%) Teamcenter
2 4 (1.81%) Salesforce.com CRM
3 2 (0.90%) SAP ERP
4 1 (0.45%) SAP HR
4 1 (0.45%) SAP MM
4 1 (0.45%) SAP SM
Cloud Services
1 12 (5.43%) Cloud Computing
2 5 (2.26%) Office 365
3 4 (1.81%) SaaS
4 3 (1.36%) G Suite
4 3 (1.36%) Microsoft Azure
5 2 (0.90%) PaaS
Communications & Networking
1 26 (11.76%) Firewall
2 17 (7.69%) Wireless
3 15 (6.79%) MPLS
3 15 (6.79%) VPN
3 15 (6.79%) WAN
4 14 (6.33%) DHCP
5 13 (5.88%) Cisco ASA
6 12 (5.43%) Cisco Nexus
6 12 (5.43%) DNS
6 12 (5.43%) SAN
7 10 (4.52%) Internet
8 7 (3.17%) SMS
9 6 (2.71%) LAN
10 4 (1.81%) FTP
10 4 (1.81%) GSM
10 4 (1.81%) Kerberos
10 4 (1.81%) LDAP
10 4 (1.81%) PBX
10 4 (1.81%) SSL
10 4 (1.81%) VoIP
Database & Business Intelligence
1 8 (3.62%) SQL Server
2 6 (2.71%) RDBMS
2 6 (2.71%) Relational Database
3 2 (0.90%) Azure SQL Database
4 1 (0.45%) Data Warehouse
4 1 (0.45%) DB2
4 1 (0.45%) Microsoft Analysis Services
4 1 (0.45%) SQL Server 2012
4 1 (0.45%) SQL Server Analysis Services
4 1 (0.45%) SQL Server Integration Services
4 1 (0.45%) SQL Server Reporting Services
Development Applications
1 4 (1.81%) JIRA
1 4 (1.81%) Metasploit
1 4 (1.81%) Team Foundation Server
1 4 (1.81%) TestPartner
2 1 (0.45%) Jenkins
2 1 (0.45%) Selenium
General
1 39 (17.65%) Finance
2 17 (7.69%) Manufacturing
3 12 (5.43%) Telecoms
4 10 (4.52%) Retail
5 8 (3.62%) Legal
6 5 (2.26%) Automotive
6 5 (2.26%) Marketing
7 4 (1.81%) Banking
8 2 (0.90%) Electronics
9 1 (0.45%) Billing
9 1 (0.45%) German Language
9 1 (0.45%) Law
9 1 (0.45%) Military
9 1 (0.45%) Publishing
Job Titles
1 26 (11.76%) Architect
2 20 (9.05%) Analyst
3 19 (8.60%) Service Manager
4 17 (7.69%) Services Delivery Manager
5 16 (7.24%) Delivery Manager
6 15 (6.79%) IT Manager
7 14 (6.33%) Project Manager
8 12 (5.43%) AIX Engineer
8 12 (5.43%) Consultant
9 11 (4.98%) Unix Engineer
10 10 (4.52%) Network Architect
11 9 (4.07%) Business Analyst
12 8 (3.62%) Network Engineer
13 7 (3.17%) Infrastructure Manager
13 7 (3.17%) Technical Specialist
13 7 (3.17%) Unix Scripting Engineer
14 6 (2.71%) Applications Manager
14 6 (2.71%) ITIL Manager
14 6 (2.71%) Network Specialist
14 6 (2.71%) Service Architect
Libraries, Frameworks & Software Standards
1 4 (1.81%) .NET
1 4 (1.81%) LAMP
2 3 (1.36%) JSON
3 2 (0.90%) CoreMedia
3 2 (0.90%) CSS
3 2 (0.90%) HTML
3 2 (0.90%) HTML5
3 2 (0.90%) RESTful
3 2 (0.90%) XML
4 1 (0.45%) Core Data
Miscellaneous
1 18 (8.14%) Analytical Skills
2 17 (7.69%) Management Information System
3 15 (6.79%) Data Centre
4 7 (3.17%) Computer Science
4 7 (3.17%) PKI
5 4 (1.81%) Blackberry
5 4 (1.81%) Fat Client
5 4 (1.81%) Thin Client
6 3 (1.36%) Mobile App
7 2 (0.90%) Driving Licence
7 2 (0.90%) NHS
7 2 (0.90%) User Experience
7 2 (0.90%) Virtual Team
8 1 (0.45%) Clustering
8 1 (0.45%) Cyberthreat
8 1 (0.45%) Greenfield Project
8 1 (0.45%) iPhone
8 1 (0.45%) Linux Command Line
8 1 (0.45%) Reference Data
8 1 (0.45%) Tandem
Operating Systems
1 25 (11.31%) Windows
2 24 (10.86%) Linux
3 21 (9.50%) Unix
4 16 (7.24%) AIX
4 16 (7.24%) Solaris
5 15 (6.79%) Red Hat Enterprise Linux
6 12 (5.43%) SUSE
7 9 (4.07%) Windows Server
7 9 (4.07%) Windows Server 2008
7 9 (4.07%) Windows Server 2012
8 6 (2.71%) Windows 7
9 5 (2.26%) Oracle Linux
10 2 (0.90%) Windows 10
10 2 (0.90%) Windows Server 2003
10 2 (0.90%) Windows XP
11 1 (0.45%) Android
11 1 (0.45%) CentOS
11 1 (0.45%) Debian
11 1 (0.45%) Ubuntu
Processes & Methodologies
1 75 (33.94%) ITIL
2 56 (25.34%) Service Management
3 51 (23.08%) Project Management
4 50 (22.62%) Agile Software Development
5 32 (14.48%) Change Management
6 24 (10.86%) ITIL V3
7 22 (9.95%) Matrix Organization
8 21 (9.50%) Process Improvement
9 20 (9.05%) Service Design
10 19 (8.60%) Problem Management
10 19 (8.60%) Stakeholder Management
11 18 (8.14%) Incident Management
12 16 (7.24%) ITSM
13 15 (6.79%) Lean Six Sigma
13 15 (6.79%) Line Management
13 15 (6.79%) Migration
13 15 (6.79%) Six Sigma
14 14 (6.33%) Business Continuity
14 14 (6.33%) Continuous Improvement
14 14 (6.33%) Scrum
Programming Languages
1 13 (5.88%) Shell Script
2 10 (4.52%) SQL
3 5 (2.26%) Java
4 4 (1.81%) PowerShell
5 3 (1.36%) Bash Shell
6 2 (0.90%) C#
6 2 (0.90%) JavaScript
6 2 (0.90%) Objective-C
7 1 (0.45%) ABAP
7 1 (0.45%) T-SQL
Qualifications
1 39 (17.65%) Security Cleared
2 34 (15.38%) SC Cleared
3 18 (8.14%) Cisco Certification
4 15 (6.79%) Degree
5 12 (5.43%) CCNP
6 6 (2.71%) BPSS Clearance
6 6 (2.71%) Computer Science Degree
6 6 (2.71%) ITIL Certification
7 4 (1.81%) CCIE
8 3 (1.36%) CCNA
8 3 (1.36%) ITIL Foundation Certificate
8 3 (1.36%) MCSE
8 3 (1.36%) Microsoft Certification
9 2 (0.90%) CIPD
9 2 (0.90%) ISEB
9 2 (0.90%) PRINCE2 Certification
9 2 (0.90%) RHCE
9 2 (0.90%) VMware Certified Professional (VCP)
10 1 (0.45%) CISM
10 1 (0.45%) CISSP
Quality Assurance & Compliance
1 23 (10.41%) SLA
2 7 (3.17%) Disclosure Scotland
3 5 (2.26%) PMO
4 3 (1.36%) GDPR
4 3 (1.36%) ISO/IEC 20000
4 3 (1.36%) PCI DSS
5 1 (0.45%) COBIT
5 1 (0.45%) ISO 14001
5 1 (0.45%) ISO 9001
5 1 (0.45%) ISO/IEC 27001
5 1 (0.45%) MiFID
5 1 (0.45%) QA
System Software
1 24 (10.86%) Active Directory
2 9 (4.07%) VMware Infrastructure
3 4 (1.81%) Hyper-V
3 4 (1.81%) iptables
3 4 (1.81%) Microsoft App-V
3 4 (1.81%) Postfix
3 4 (1.81%) Samba
3 4 (1.81%) Squid
3 4 (1.81%) Terminal Services
3 4 (1.81%) VMware Workstation
4 2 (0.90%) Virtual Machines
5 1 (0.45%) Docker
5 1 (0.45%) VMware Server
5 1 (0.45%) XenApp
Systems Management
1 7 (3.17%) WSUS
2 6 (2.71%) BladeLogic
2 6 (2.71%) NetBackup
2 6 (2.71%) Puppet
3 5 (2.26%) SCCM
4 4 (1.81%) Cisco UCCX
4 4 (1.81%) Nessus
4 4 (1.81%) Nmap
4 4 (1.81%) Norton AntiVirus
4 4 (1.81%) SafeCom
5 3 (1.36%) Tivoli Storage Manager
6 1 (0.45%) Ansible
6 1 (0.45%) Backup Exec
6 1 (0.45%) Data Guard
6 1 (0.45%) HP Quality Center
6 1 (0.45%) PowerCLI
6 1 (0.45%) Systems Management Server (SMS)
Vendors
1 28 (12.67%) Microsoft
2 27 (12.22%) Cisco
3 16 (7.24%) Oracle
4 15 (6.79%) VMware
5 13 (5.88%) Red Hat
6 11 (4.98%) SAP
7 8 (3.62%) IBM
8 7 (3.17%) NetApp
9 6 (2.71%) Citrix
10 5 (2.26%) Siemens
11 4 (1.81%) Conga
11 4 (1.81%) Dell
11 4 (1.81%) IFS
11 4 (1.81%) McAfee
11 4 (1.81%) NEC
11 4 (1.81%) Salesforce.com
11 4 (1.81%) ServiceNow
11 4 (1.81%) SolarWinds
11 4 (1.81%) Symantec
11 4 (1.81%) Wyse