1st/2nd Line Support Jobs in the Midlands

1st/2nd Line Support
England > Midlands

The median 1st/2nd Line Support salary in the Midlands is £27,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 303 324 319
Rank change year-on-year +21 -5 -65
Permanent jobs requiring a 1st/2nd Line Support 12 8 31
As % of all permanent jobs advertised in the Midlands 0.10% 0.084% 0.29%
As % of the Job Titles category 0.11% 0.094% 0.30%
Number of salaries quoted 11 8 30
10th Percentile £23,000 £21,775 £21,225
25th Percentile £24,750 £23,688 £22,000
Median annual salary (50th Percentile) £27,000 £27,000 £24,500
Median % change year-on-year - +10.20% -1.41%
75th Percentile £29,250 £28,750 £26,000
90th Percentile £30,250 £28,975 £27,075
England median annual salary £30,000 £29,250 £27,500
% change year-on-year +2.56% +6.36% +7.84%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,039 8,512 10,321
% of permanent jobs with a recognized job title 94.29% 89.52% 94.91%
Number of salaries quoted 8,244 4,768 7,108
10th Percentile £26,075 £28,750 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st/2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st/2nd Line Support in the Midlands

1st/2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in the Midlands.

Salary trend for 1st/2nd Line Support in the Midlands

1st/2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Midlands region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -7 7 £28,500 +10.68% 1
West Midlands +15 5 £27,000 - 1
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 4 May 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 1st/2nd Line Support in the job title.

1 8 (66.67%) Active Directory
1 8 (66.67%) Windows
2 5 (41.67%) Microsoft
2 5 (41.67%) Microsoft 365
2 5 (41.67%) Windows 10
3 4 (33.33%) Continuous Improvement
3 4 (33.33%) Social Skills
3 4 (33.33%) Problem-Solving
4 3 (25.00%) Self-Motivation
4 3 (25.00%) Inclusion and Diversity
4 3 (25.00%) Team-Oriented Environment
4 3 (25.00%) Fintech
4 3 (25.00%) Hardware Maintenance
4 3 (25.00%) Remote Desktop
4 3 (25.00%) Software Deployment
4 3 (25.00%) DNS
4 3 (25.00%) Microsoft Exchange
4 3 (25.00%) Finance
4 3 (25.00%) PowerShell
5 2 (16.67%) Degree
5 2 (16.67%) Computer Science
5 2 (16.67%) Data Protection
5 2 (16.67%) LAN
5 2 (16.67%) VPN
5 2 (16.67%) Firewall
5 2 (16.67%) Driving Licence
5 2 (16.67%) Process Improvement
5 2 (16.67%) Computer Science Degree
5 2 (16.67%) Windows Server
5 2 (16.67%) IT Strategy

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) Microsoft Exchange
Cloud Services
1 5 (41.67%) Microsoft 365
Communications & Networking
1 3 (25.00%) DNS
1 3 (25.00%) Remote Desktop
2 2 (16.67%) Firewall
2 2 (16.67%) LAN
2 2 (16.67%) VPN
General
1 4 (33.33%) Social Skills
2 3 (25.00%) Finance
2 3 (25.00%) Inclusion and Diversity
3 1 (8.33%) Law
3 1 (8.33%) Legal
Libraries, Frameworks & Software Standards
1 1 (8.33%) .NET
Miscellaneous
1 3 (25.00%) Self-Motivation
1 3 (25.00%) Team-Oriented Environment
2 2 (16.67%) Driving Licence
3 1 (8.33%) Replication
Operating Systems
1 8 (66.67%) Windows
2 5 (41.67%) Windows 10
3 2 (16.67%) Windows Server
Processes & Methodologies
1 4 (33.33%) Continuous Improvement
1 4 (33.33%) Problem-Solving
2 3 (25.00%) Fintech
2 3 (25.00%) Hardware Maintenance
2 3 (25.00%) Software Deployment
3 2 (16.67%) Computer Science
3 2 (16.67%) Customer Service
3 2 (16.67%) Data Protection
3 2 (16.67%) Inventory Management
3 2 (16.67%) IT Strategy
3 2 (16.67%) Process Improvement
4 1 (8.33%) Active Listening
4 1 (8.33%) ITSM
4 1 (8.33%) Product Management
Programming Languages
1 3 (25.00%) PowerShell
2 1 (8.33%) SQL
Qualifications
1 2 (16.67%) Computer Science Degree
1 2 (16.67%) Degree
System Software
1 8 (66.67%) Active Directory
Vendors
1 5 (41.67%) Microsoft
2 1 (8.33%) Citrix
2 1 (8.33%) Facebook