Period
to 16 December 2018

The median contractor rate for a 1st/2nd Line Support was £145 per day in advertised job vacancies in the North West during the 6 months to 16 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > North West
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 186 191 195
Rank change year-on-year +5 +4 +3
Contract jobs requiring a 1st/2nd Line Support 32 18 23
As % of all contract IT jobs advertised in the North West 0.54% 0.32% 0.36%
As % of the Job Titles category 0.57% 0.33% 0.38%
Number of daily rates quoted 13 8 11
North West median daily rate £145 £150 £160
Median daily rate % change year-on-year -3.33% -6.25% -30.81%
10th Percentile £103 £96 £94
90th Percentile £183 £189 £190
England median daily rate £150 £138 £151
% change year-on-year +9.09% -9.09% +7.08%
Number of hourly rates quoted 8 8 5
North West median hourly rate £14.00 £14.00 £13.50
Median hourly rate % change year-on-year - +3.70% -16.46%
10th Percentile £10.59 £10.00 £10.80
90th Percentile £18.00 £19.46 £14.95
England median hourly rate £14.00 £14.10 £14.50
% change year-on-year -0.71% -2.76% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,648 5,395 6,111
% of contract IT jobs with a recognized job title 94.65% 95.33% 94.61%
Number of daily rates quoted 3,551 3,413 3,945
North West median daily rate £400 £400 £400
10th Percentile £233 £250 £233
90th Percentile £575 £588 £556
England median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 340 259 216
North West median hourly rate £19.25 £19.50 £18.13
Median hourly rate % change year-on-year -1.28% +7.59% -9.38%
10th Percentile £11.25 £11.25 £11.04
90th Percentile £45.53 £48.75 £49.25
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% +0.11%

1st/2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the North West.

Contractor daily rate trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the North West over the 6 months to 16 December 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the North West.

Contractor hourly rate trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the North West region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 14 £145 +20.83% 4
Lancashire -12 10 - - 1
Cheshire +2 6 £225 +112.77%
Merseyside -9 1 - -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 16 December 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring 1st/2nd Line Support in the job title.

1 27 (84.38%) Windows
2 22 (68.75%) Active Directory
3 14 (43.75%) Windows 10
4 13 (40.63%) Windows 7
5 12 (37.50%) Office 365
6 6 (18.75%) Microsoft
6 6 (18.75%) ITIL
7 5 (15.63%) MS Exchange
7 5 (15.63%) VMware
8 4 (12.50%) Driving Licence
9 3 (9.38%) Analytical Skills
9 3 (9.38%) Exchange Server 2010
9 3 (9.38%) LAN
9 3 (9.38%) WAN
9 3 (9.38%) DNS
9 3 (9.38%) Microsoft Office
10 2 (6.25%) CTI
10 2 (6.25%) MPLS
10 2 (6.25%) Sophos
10 2 (6.25%) Dell
10 2 (6.25%) TCP/IP
10 2 (6.25%) PBX
10 2 (6.25%) SMS
10 2 (6.25%) SharePoint
10 2 (6.25%) Windows XP
10 2 (6.25%) Service Delivery
10 2 (6.25%) Wyse
10 2 (6.25%) Workflow
10 2 (6.25%) Finance
10 2 (6.25%) Manufacturing

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (15.63%) MS Exchange
2 3 (9.38%) Exchange Server 2010
3 2 (6.25%) SharePoint
4 1 (3.13%) Exchange Server 2013
4 1 (3.13%) Skype for Business
Applications
1 3 (9.38%) Microsoft Office
2 1 (3.13%) Microsoft Excel
2 1 (3.13%) Microsoft PowerPoint
2 1 (3.13%) MS Visio
Business Applications
1 1 (3.13%) Dynamics CRM
Cloud Services
1 12 (37.50%) Office 365
2 1 (3.13%) G Suite
Communications & Networking
1 3 (9.38%) DNS
1 3 (9.38%) LAN
1 3 (9.38%) WAN
2 2 (6.25%) CTI
2 2 (6.25%) MPLS
2 2 (6.25%) PBX
2 2 (6.25%) SMS
2 2 (6.25%) TCP/IP
3 1 (3.13%) Intranet
3 1 (3.13%) Skype
3 1 (3.13%) VPN
General
1 2 (6.25%) Finance
1 2 (6.25%) Manufacturing
2 1 (3.13%) Advertising
Miscellaneous
1 4 (12.50%) Driving Licence
2 3 (9.38%) Analytical Skills
3 1 (3.13%) Fintech
3 1 (3.13%) iPhone
3 1 (3.13%) Life Science
3 1 (3.13%) Management Information System
3 1 (3.13%) Smartphone
3 1 (3.13%) Video Conferencing
Operating Systems
1 27 (84.38%) Windows
2 14 (43.75%) Windows 10
3 13 (40.63%) Windows 7
4 2 (6.25%) Windows Server
4 2 (6.25%) Windows XP
5 1 (3.13%) Windows 8
5 1 (3.13%) Windows Phone
5 1 (3.13%) Windows Server 2008
5 1 (3.13%) Windows Server 2012
Processes & Methodologies
1 6 (18.75%) ITIL
2 2 (6.25%) Analytics
2 2 (6.25%) Data Analytics
2 2 (6.25%) Problem-Solving
2 2 (6.25%) Service Delivery
2 2 (6.25%) Workflow
3 1 (3.13%) Asset Management
3 1 (3.13%) CRM
3 1 (3.13%) Data Security
3 1 (3.13%) ITSM
3 1 (3.13%) Root Cause Analysis
3 1 (3.13%) Tech Ops
Qualifications
1 2 (6.25%) Degree
1 2 (6.25%) ITIL Foundation Certificate
2 1 (3.13%) A+ Certification
2 1 (3.13%) MCP
2 1 (3.13%) MCSA
2 1 (3.13%) MCSE
2 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 22 (68.75%) Active Directory
2 2 (6.25%) VMware Infrastructure
3 1 (3.13%) Hyper-V
3 1 (3.13%) Terminal Services
Vendors
1 6 (18.75%) Microsoft
2 5 (15.63%) VMware
3 2 (6.25%) Civica
3 2 (6.25%) Dell
3 2 (6.25%) IPFX
3 2 (6.25%) Sophos
3 2 (6.25%) Wyse
4 1 (3.13%) Citrix
4 1 (3.13%) Nortel
4 1 (3.13%) Sage
4 1 (3.13%) Veeam