Period
to 20 September 2018

The median contractor rate for a 1st/2nd Line Support was £155 per day in advertised job vacancies in the North West during the 6 months to 20 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > North West
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 187 182 214
Rank change year-on-year -5 +32 -19
Contract jobs requiring a 1st/2nd Line Support 31 17 21
As % of all contract IT jobs advertised in the North West 0.52% 0.29% 0.29%
As % of the Job Titles category 0.55% 0.31% 0.30%
Number of daily rates quoted 8 9 5
North West median daily rate £155 £120 £160
Median daily rate % change year-on-year +29.17% -25.00% -8.57%
10th Percentile £91 £93 £97
90th Percentile £203 £186 £192
England median daily rate £150 £143 £150
% change year-on-year +5.26% -5.00% +7.14%
Number of hourly rates quoted 10 6 10
North West median hourly rate £14.50 £14.13 £15.00
Median hourly rate % change year-on-year +2.65% -5.83% -3.23%
10th Percentile £10.46 £12.13 £13.50
90th Percentile £18.00 £20.76 £15.70
England median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% +1.08%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,662 5,521 6,981
% of contract IT jobs with a recognized job title 95.05% 94.62% 94.79%
Number of daily rates quoted 3,521 3,371 4,368
North West median daily rate £400 £400 £400
10th Percentile £244 £250 £250
90th Percentile £575 £563 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 337 248 257
North West median hourly rate £19.25 £19.00 £17.00
Median hourly rate % change year-on-year +1.32% +11.76% -9.33%
10th Percentile £11.00 £11.05 £11.00
90th Percentile £50.04 £49.13 £47.39
England median hourly rate £18.25 £18.70 £19.00
% change year-on-year -2.41% -1.58% +6.92%

1st/2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the North West.

Contractor daily rate trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the North West over the 6 months to 20 September 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the North West.

Contractor hourly rate trend for 1st/2nd Line Support in the North West

1st/2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the North West region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire - 10 - - 1
Manchester -19 9 £160 +60.00% 4
Cheshire -3 8 £161 -10.69% 5
Merseyside +18 3 - - 1
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 September 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring 1st/2nd Line Support in the job title.

1 25 (80.65%) Windows
2 21 (67.74%) Active Directory
3 13 (41.94%) Windows 7
4 12 (38.71%) Windows 10
5 10 (32.26%) Microsoft
6 6 (19.35%) Office 365
7 4 (12.90%) Microsoft Office
7 4 (12.90%) MS Exchange
8 3 (9.68%) LAN
8 3 (9.68%) SMS
8 3 (9.68%) WAN
8 3 (9.68%) ITIL
8 3 (9.68%) Windows XP
8 3 (9.68%) DNS
8 3 (9.68%) Finance
8 3 (9.68%) Exchange Server 2010
8 3 (9.68%) Windows Server
8 3 (9.68%) VMware
8 3 (9.68%) Analytical Skills
9 2 (6.45%) Driving Licence
9 2 (6.45%) ITIL Foundation Certificate
9 2 (6.45%) Problem-Solving
9 2 (6.45%) Tech Ops
9 2 (6.45%) Fintech
9 2 (6.45%) Data Analytics
9 2 (6.45%) Windows 8
9 2 (6.45%) Root Cause Analysis
9 2 (6.45%) Analytics
9 2 (6.45%) Banking
9 2 (6.45%) Degree

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.90%) MS Exchange
2 3 (9.68%) Exchange Server 2010
3 1 (3.23%) Exchange Server 2013
Applications
1 4 (12.90%) Microsoft Office
2 1 (3.23%) Microsoft Excel
2 1 (3.23%) Microsoft PowerPoint
2 1 (3.23%) MS Visio
Business Applications
1 1 (3.23%) Dynamics CRM
Cloud Services
1 6 (19.35%) Office 365
2 1 (3.23%) G Suite
Communications & Networking
1 3 (9.68%) DNS
1 3 (9.68%) LAN
1 3 (9.68%) SMS
1 3 (9.68%) WAN
2 1 (3.23%) TCP/IP
General
1 3 (9.68%) Finance
2 2 (6.45%) Banking
3 1 (3.23%) Advertising
3 1 (3.23%) Investment Banking
3 1 (3.23%) Manufacturing
Miscellaneous
1 3 (9.68%) Analytical Skills
2 2 (6.45%) Driving Licence
2 2 (6.45%) Fintech
2 2 (6.45%) iPhone
3 1 (3.23%) Blackberry
3 1 (3.23%) Life Science
3 1 (3.23%) Management Information System
3 1 (3.23%) Smartphone
Operating Systems
1 25 (80.65%) Windows
2 13 (41.94%) Windows 7
3 12 (38.71%) Windows 10
4 3 (9.68%) Windows Server
4 3 (9.68%) Windows XP
5 2 (6.45%) Windows 8
6 1 (3.23%) Windows Phone
6 1 (3.23%) Windows Server 2008
6 1 (3.23%) Windows Server 2012
Processes & Methodologies
1 3 (9.68%) ITIL
2 2 (6.45%) Analytics
2 2 (6.45%) Data Analytics
2 2 (6.45%) ITSM
2 2 (6.45%) Problem-Solving
2 2 (6.45%) Root Cause Analysis
2 2 (6.45%) Service Delivery
2 2 (6.45%) Tech Ops
3 1 (3.23%) Asset Management
3 1 (3.23%) CRM
3 1 (3.23%) Data Security
3 1 (3.23%) Incident Management
3 1 (3.23%) ITIL V3
3 1 (3.23%) Knowledge Management
3 1 (3.23%) Service Management
3 1 (3.23%) Trend Analysis
3 1 (3.23%) Workflow
Qualifications
1 2 (6.45%) Degree
1 2 (6.45%) ITIL Foundation Certificate
2 1 (3.23%) A+ Certification
2 1 (3.23%) Microsoft Certification
2 1 (3.23%) SC Cleared
2 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 21 (67.74%) Active Directory
2 1 (3.23%) Terminal Services
2 1 (3.23%) VMware Infrastructure
Vendors
1 10 (32.26%) Microsoft
2 3 (9.68%) VMware
3 1 (3.23%) Citrix
3 1 (3.23%) Nortel