Period
to 18 August 2018

The median contractor rate for a First Line Help Desk Support was £118 per day in advertised job vacancies in the South East during the 6 months to 18 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Help Desk Support
England > South East
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 354 356 359
Rank change year-on-year +2 +3 0
Contract jobs requiring a First Line Help Desk Support 27 14 26
As % of all contract IT jobs advertised in the South East 0.16% 0.087% 0.14%
As % of the Job Titles category 0.17% 0.092% 0.15%
Number of daily rates quoted 8 6 3
South East median daily rate £118 £108 £175
Median daily rate % change year-on-year +9.30% -38.57% +25.00%
10th Percentile £98 £95 £90
90th Percentile £164 £157 £188
England median daily rate £120 £120 £115
% change year-on-year - +4.35% -13.21%
Number of hourly rates quoted 8 7 21
South East median hourly rate £17.00 £12.50 £12.00
Median hourly rate % change year-on-year +36.00% +4.17% +9.09%
10th Percentile £12.03 £11.25 £10.00
90th Percentile £18.75 £75.55 £25.00
England median hourly rate £14.50 £12.50 £12.00
% change year-on-year +16.00% +4.17% +9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,922 15,245 17,303
% of contract IT jobs with a recognized job title 94.73% 94.76% 94.82%
Number of daily rates quoted 9,445 8,754 10,484
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £258 £250 £243
90th Percentile £580 £556 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 679 673 755
South East median hourly rate £19.00 £18.00 £20.00
Median hourly rate % change year-on-year +5.56% -10.00% +14.29%
10th Percentile £10.96 £10.50 £10.43
90th Percentile £50.75 £47.90 £47.93
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.83%

First Line Help Desk Support
Job Vacancy Trend in the South East

Job postings that featured First Line Help Desk Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing First Line Help Desk Support in the South East.

Contractor daily rate trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing First Line Help Desk Support in the South East.

Contractor hourly rate trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing First Line Help Desk Support within the South East region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -1 14 £153 +8.93%
Surrey -18 7 £118 -27.69% 2
Thames Valley -10 5 £119 +13.10%
Buckinghamshire +21 4 £150 -
Kent +10 1 - -
Berkshire -21 1 £88 -16.67%
First Line Help Desk Support
England

First Line Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 August 2018, First Line Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring First Line Help Desk Support in the job title.

1 15 (55.56%) Windows
2 14 (51.85%) Microsoft Office
3 13 (48.15%) Active Directory
4 10 (37.04%) Microsoft
5 9 (33.33%) Continuous Improvement
6 8 (29.63%) SLA
6 8 (29.63%) Telecoms
7 6 (22.22%) assyst
7 6 (22.22%) ServiceNow
7 6 (22.22%) Windows 7
8 5 (18.52%) Windows 10
9 4 (14.81%) Security Cleared
9 4 (14.81%) Citrix
10 3 (11.11%) ITIL
10 3 (11.11%) SC Cleared
11 2 (7.41%) Problem Management
11 2 (7.41%) SharePoint
11 2 (7.41%) Windows Server
11 2 (7.41%) Problem-Solving
12 1 (3.70%) Antivirus Management
12 1 (3.70%) vCenter Server
12 1 (3.70%) Collaborative Working
12 1 (3.70%) ERP
12 1 (3.70%) MS Exchange
12 1 (3.70%) LAN
12 1 (3.70%) Cisco
12 1 (3.70%) SAP
12 1 (3.70%) COM
12 1 (3.70%) Web Services
12 1 (3.70%) C

First Line Help Desk Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) SharePoint
2 1 (3.70%) IIS
2 1 (3.70%) MS Exchange
2 1 (3.70%) SharePoint Server
Applications
1 14 (51.85%) Microsoft Office
Business Applications
1 6 (22.22%) assyst
Cloud Services
1 1 (3.70%) IaaS
Communications & Networking
1 1 (3.70%) Extranet
1 1 (3.70%) Intranet
1 1 (3.70%) LAN
1 1 (3.70%) Remote Desktop
1 1 (3.70%) SAN
Database & Business Intelligence
1 1 (3.70%) SQL Server
1 1 (3.70%) SQL Server 2012
General
1 8 (29.63%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.70%) COM
1 1 (3.70%) Web Services
1 1 (3.70%) Web Services Management
Miscellaneous
1 1 (3.70%) Data Centre
1 1 (3.70%) Fat Client
1 1 (3.70%) Thin Client
Operating Systems
1 15 (55.56%) Windows
2 6 (22.22%) Windows 7
3 5 (18.52%) Windows 10
4 2 (7.41%) Windows Server
5 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 9 (33.33%) Continuous Improvement
2 3 (11.11%) ITIL
3 2 (7.41%) Problem Management
3 2 (7.41%) Problem-Solving
4 1 (3.70%) Antivirus Management
4 1 (3.70%) Collaborative Working
4 1 (3.70%) DevOps
4 1 (3.70%) ERP
4 1 (3.70%) Incident Management
4 1 (3.70%) Root Cause Analysis
4 1 (3.70%) Service Delivery
4 1 (3.70%) Service Management
4 1 (3.70%) Software Delivery
Programming Languages
1 1 (3.70%) C
1 1 (3.70%) Java
1 1 (3.70%) SQL
Qualifications
1 4 (14.81%) Security Cleared
2 3 (11.11%) SC Cleared
3 1 (3.70%) DV Cleared
3 1 (3.70%) ITIL Certification
Quality Assurance & Compliance
1 8 (29.63%) SLA
System Software
1 13 (48.15%) Active Directory
2 1 (3.70%) VMware ESXi
2 1 (3.70%) VMware Infrastructure
Systems Management
1 1 (3.70%) SCCM
1 1 (3.70%) Systems Management Server (SMS)
1 1 (3.70%) vCenter Server
Vendors
1 10 (37.04%) Microsoft
2 6 (22.22%) ServiceNow
3 4 (14.81%) Citrix
4 1 (3.70%) Cisco
4 1 (3.70%) EMC
4 1 (3.70%) Fujitsu
4 1 (3.70%) Mitel
4 1 (3.70%) SAP
4 1 (3.70%) SolarWinds
4 1 (3.70%) Twitter
4 1 (3.70%) VMware