Period
to 22 January 2019

The median contractor rate for a First Line Help Desk Support was £105 per day in advertised job vacancies in the South East during the 6 months to 22 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Help Desk Support
England > South East
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 364 350 347
Rank change year-on-year -14 -3 +10
Contract jobs requiring a First Line Help Desk Support 16 23 9
As % of all contract IT jobs advertised in the South East 0.100% 0.14% 0.060%
As % of the Job Titles category 0.11% 0.15% 0.063%
Number of daily rates quoted 5 15 4
South East median daily rate £105 £120 £128
Median daily rate % change year-on-year -12.50% -5.88% +21.43%
10th Percentile £83 £105 £105
90th Percentile £132 £139 £145
England median daily rate £110 £120 £135
% change year-on-year -8.33% -11.11% +3.85%
Number of hourly rates quoted 11 8 5
South East median hourly rate £13.00 £9.50 £12.50
Median hourly rate % change year-on-year +36.84% -24.00% +4.17%
10th Percentile £11.00 £8.81 £10.50
90th Percentile £18.75 £11.83 £17.15
England median hourly rate £13.00 £11.00 £12.50
% change year-on-year +18.18% -12.02% +4.19%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,096 15,447 14,182
% of contract IT jobs with a recognized job title 94.31% 94.21% 93.79%
Number of daily rates quoted 9,076 9,227 8,382
South East median daily rate £433 £425 £400
Median daily rate % change year-on-year +1.76% +6.25% +2.56%
10th Percentile £250 £240 £225
90th Percentile £588 £575 £556
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +2.41%
Number of hourly rates quoted 595 568 736
South East median hourly rate £20.25 £18.00 £17.50
Median hourly rate % change year-on-year +12.50% +2.86% -10.23%
10th Percentile £11.00 £10.74 £10.30
90th Percentile £51.00 £48.75 £47.00
England median hourly rate £18.70 £18.36 £18.39
% change year-on-year +1.84% -0.12% -0.62%

First Line Help Desk Support
Job Vacancy Trend in the South East

Job postings that featured First Line Help Desk Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing First Line Help Desk Support in the South East.

Contractor daily rate trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing First Line Help Desk Support in the South East.

Contractor hourly rate trend for First Line Help Desk Support in the South East

First Line Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing First Line Help Desk Support within the South East region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -24 12 £105 - 1
Thames Valley +30 2 £89 -26.04% 1
Berkshire +6 2 £89 -26.04% 1
East Sussex - 1 - -
West Sussex - 1 - -
First Line Help Desk Support
England

First Line Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 January 2019, First Line Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring First Line Help Desk Support in the job title.

1 13 (81.25%) Windows
2 11 (68.75%) Active Directory
3 10 (62.50%) Windows 10
4 9 (56.25%) Citrix
5 8 (50.00%) Microsoft Office
6 7 (43.75%) Microsoft
7 6 (37.50%) Skype for Business
7 6 (37.50%) ServiceNow
7 6 (37.50%) Analytical Skills
7 6 (37.50%) Skype
8 4 (25.00%) Windows 7
9 3 (18.75%) Problem-Solving
10 2 (12.50%) Office 365
10 2 (12.50%) iPad
10 2 (12.50%) Retail
10 2 (12.50%) ITIL
11 1 (6.25%) Oracle
11 1 (6.25%) SharePoint
11 1 (6.25%) Windows XP
11 1 (6.25%) Cisco
11 1 (6.25%) Internet
11 1 (6.25%) Service Management
11 1 (6.25%) Service Delivery
11 1 (6.25%) ITSM
11 1 (6.25%) Smartphone
11 1 (6.25%) Incident Management
11 1 (6.25%) SC Cleared
11 1 (6.25%) Security Cleared
11 1 (6.25%) iPhone
11 1 (6.25%) SharePoint 2013

First Line Help Desk Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (37.50%) Skype for Business
2 1 (6.25%) SharePoint
2 1 (6.25%) SharePoint 2013
Applications
1 8 (50.00%) Microsoft Office
Cloud Services
1 2 (12.50%) Office 365
Communications & Networking
1 6 (37.50%) Skype
2 1 (6.25%) Internet
General
1 2 (12.50%) Retail
Miscellaneous
1 6 (37.50%) Analytical Skills
2 2 (12.50%) iPad
3 1 (6.25%) iPhone
3 1 (6.25%) Smartphone
Operating Systems
1 13 (81.25%) Windows
2 10 (62.50%) Windows 10
3 4 (25.00%) Windows 7
4 1 (6.25%) Windows XP
Processes & Methodologies
1 3 (18.75%) Problem-Solving
2 2 (12.50%) ITIL
3 1 (6.25%) Customer-Centricity
3 1 (6.25%) Incident Management
3 1 (6.25%) ITSM
3 1 (6.25%) Proactive Monitoring
3 1 (6.25%) Service Delivery
3 1 (6.25%) Service Management
3 1 (6.25%) Trend Analysis
Qualifications
1 1 (6.25%) SC Cleared
1 1 (6.25%) Security Cleared
System Software
1 11 (68.75%) Active Directory
Systems Management
1 1 (6.25%) AirWatch
Vendors
1 9 (56.25%) Citrix
2 7 (43.75%) Microsoft
3 6 (37.50%) ServiceNow
4 1 (6.25%) Cisco
4 1 (6.25%) Oracle