First Line Help Desk Support Contracts in England

First Line Help Desk Support
UK > England

The median First Line Help Desk Support daily rate in England is £120 according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 542 652 753
Rank change year-on-year +110 +101 -151
Contract jobs requiring a First Line Help Desk Support 8 13 31
As % of all contract jobs advertised in England 0.021% 0.026% 0.043%
As % of the Job Titles category 0.023% 0.027% 0.045%
Number of daily rates quoted 5 12 20
10th Percentile - £108 £117
25th Percentile £98 £121 £119
Median daily rate (50th Percentile) £120 £150 £132
Median % change year-on-year -20.00% +13.38% +5.84%
75th Percentile £173 £176 £162
90th Percentile - £221 £203
UK median daily rate £141 £150 £132
% change year-on-year -5.83% +13.38% +5.84%
Number of hourly rates quoted 3 1 7
10th Percentile £14.55 - £11.00
25th Percentile £15.19 £26.00 £11.06
Median hourly rate £17.50 £27.00 £11.50
Median % change year-on-year -35.19% +134.78% -8.00%
75th Percentile £18.75 £28.00 £15.43
90th Percentile - - £17.50
UK median hourly rate £17.50 £27.00 £11.50
% change year-on-year -35.19% +134.78% -8.00%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,508 48,174 68,262
% of contract IT jobs with a recognized job title 92.70% 94.56% 95.52%
Number of daily rates quoted 22,974 34,135 48,471
10th Percentile £275 £313 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £643 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,404 1,457 1,922
10th Percentile £12.92 £14.33 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.00 £45.00 £22.50
Median % change year-on-year -22.22% +100.00% +0.36%
75th Percentile £60.00 £65.75 £48.49
90th Percentile £72.50 £77.00 £62.15
UK median hourly rate £35.50 £45.00 £23.00
% change year-on-year -21.11% +95.65% +0.94%

First Line Help Desk Support
Job Vacancy Trend in England

Job postings that featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for First Line Help Desk Support in England

First Line Help Desk Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing First Line Help Desk Support in England.

Daily rate trend for First Line Help Desk Support in England

First Line Help Desk Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing First Line Help Desk Support in England.

Hourly rate trend for First Line Help Desk Support in England

First Line Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing First Line Help Desk Support within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +20 4 £165 +46.67% 1
London +100 3 £98 -37.78%
North of England +28 1 - - 4
North West +17 1 - - 3
First Line Help Desk Support
UK

First Line Help Desk Support Skill Set
Top 19 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, First Line Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring First Line Help Desk Support in the job title.

1 6 (75.00%) Windows
2 5 (62.50%) Active Directory
2 5 (62.50%) Customer Service
3 4 (50.00%) Microsoft
4 3 (37.50%) Microsoft 365
5 2 (25.00%) Customer Requirements
5 2 (25.00%) Problem-Solving
5 2 (25.00%) Social Skills
5 2 (25.00%) Presentation Skills
5 2 (25.00%) Information Security
5 2 (25.00%) Microsoft Office
5 2 (25.00%) SLA
5 2 (25.00%) Microsoft Certification
5 2 (25.00%) A+ Certification
5 2 (25.00%) ServiceNow
5 2 (25.00%) Line Management
5 2 (25.00%) Continuous Improvement
5 2 (25.00%) assyst
6 1 (12.50%) Service Management

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (25.00%) Microsoft Office
Business Applications
1 2 (25.00%) assyst
Cloud Services
1 3 (37.50%) Microsoft 365
General
1 2 (25.00%) Presentation Skills
1 2 (25.00%) Social Skills
Operating Systems
1 6 (75.00%) Windows
Processes & Methodologies
1 5 (62.50%) Customer Service
2 2 (25.00%) Continuous Improvement
2 2 (25.00%) Customer Requirements
2 2 (25.00%) Information Security
2 2 (25.00%) Line Management
2 2 (25.00%) Problem-Solving
3 1 (12.50%) Service Management
Qualifications
1 2 (25.00%) A+ Certification
1 2 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 5 (62.50%) Active Directory
Vendors
1 4 (50.00%) Microsoft
2 2 (25.00%) ServiceNow