1st Line Support Contracts in South Wales

First Line Support
Wales > South Wales

The median First Line Support daily rate in South Wales is £163, according to job vacancies posted in the 6 months leading up to 23 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jul 2025
Same period 2024 Same period 2023
Rank 32 42 51
Rank change year-on-year +10 +9 +16
Contract jobs requiring a 1st Line Support 2 1 1
As % of all contract jobs advertised in South Wales 0.74% 0.27% 0.23%
As % of the Job Titles category 0.80% 0.29% 0.24%
Number of daily rates quoted 2 1 1
10th Percentile - - -
25th Percentile £156 £288 -
Median daily rate (50th Percentile) £163 £325 £110
Median % change year-on-year -50.00% +195.45% -
75th Percentile £169 £363 -
90th Percentile - - -
Wales median daily rate £163 £325 £110
% change year-on-year -50.00% +195.45% -

All Contract IT Job Vacancies
South Wales

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in South Wales with a recognized job title 250 340 418
% of contract IT jobs with a recognized job title 92.25% 90.91% 95.00%
Number of daily rates quoted 170 229 320
10th Percentile £181 £139 £179
25th Percentile £265 £199 £313
Median daily rate (50th Percentile) £388 £450 £475
Median % change year-on-year -13.89% -5.26% -5.00%
75th Percentile £479 £538 £588
90th Percentile £551 £620 £650
Wales median daily rate £400 £450 £463
% change year-on-year -11.11% -2.70% -7.50%
Number of hourly rates quoted 20 45 30
10th Percentile £12.99 £15.31 £15.70
25th Percentile £13.08 £18.89 £16.98
Median hourly rate £17.26 £25.60 £18.14
Median % change year-on-year -32.60% +41.12% +5.16%
75th Percentile £20.75 £50.00 £23.75
90th Percentile £24.20 £66.25 £48.88
Wales median hourly rate £19.51 £25.48 £18.14
% change year-on-year -23.45% +40.46% +11.44%

1st Line Support
Job Vacancy Trend in South Wales

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for 1st Line Support in South Wales

1st Line Support
Contractor Daily Rate Trend in South Wales

3-month moving average daily rate quoted in jobs citing 1st Line Support in South Wales.

Daily rate trend for 1st Line Support in South Wales

1st Line Support
Contractor Hourly Rate Trend in South Wales

3-month moving average hourly rates quoted in jobs citing 1st Line Support in South Wales.

Hourly rate trend for 1st Line Support in South Wales

1st Line Support
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the South Wales region over the 6 months to 23 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cardiff +9 2 £163 -50.00% 2
1st Line Support
Wales

1st Line Support Skill Set
Top 8 Co-occurring Skills and Capabilities in South Wales

For the 6 months to 23 July 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South Wales region featuring 1st Line Support in the job title.

1 2 (100.00%) Microsoft Office
1 2 (100.00%) Windows
1 2 (100.00%) Microsoft
1 2 (100.00%) ServiceNow
1 2 (100.00%) Freshdesk
1 2 (100.00%) Problem-Solving
1 2 (100.00%) Organisational Skills
1 2 (100.00%) Social Skills

1st Line Support Skill Set
Co-occurring Skills and Capabilities in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (100.00%) Microsoft Office
General
1 2 (100.00%) Organisational Skills
1 2 (100.00%) Social Skills
Operating Systems
1 2 (100.00%) Windows
Processes & Methodologies
1 2 (100.00%) Problem-Solving
Vendors
1 2 (100.00%) Freshdesk
1 2 (100.00%) Microsoft
1 2 (100.00%) ServiceNow