Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Wales > South Wales
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 52 41 82
Rank change year-on-year -11 +41 -23
Contract jobs citing Service Management 24 44 26
As % of all contract IT jobs advertised in South Wales 2.54% 3.92% 2.01%
As % of the Processes & Methodologies category 3.03% 4.69% 2.47%
Number of daily rates quoted 16 35 19
South Wales median daily rate £290 £400 £325
Median daily rate % change year-on-year -27.50% +23.08% -
10th Percentile £192 £193 £245
90th Percentile £383 £513 £405
Wales median daily rate £300 £375 £325
% change year-on-year -20.00% +15.38% -
Number of hourly rates quoted 1 6 2
South Wales median hourly rate £22.38 £15.75 £11.25
Median hourly rate % change year-on-year +42.10% +40.00% -
10th Percentile £21.15 £10.63 £10.53
90th Percentile £23.61 £29.88 £12.18
Wales median hourly rate £22.38 £15.75 £15.75
% change year-on-year +42.10% - -28.12%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Contract vacancies with a requirement for process or methodology skills 791 939 1051
As % of all contract IT jobs advertised in South Wales 83.62% 83.69% 81.41%
Number of daily rates quoted 533 675 814
South Wales median daily rate £375 £400 £350
Median daily rate % change year-on-year -6.25% +14.29% -
10th Percentile £175 £222 £232
90th Percentile £525 £538 £475
Wales median daily rate £388 £400 £356
% change year-on-year -3.13% +12.36% -2.47%
Number of hourly rates quoted 33 44 34
South Wales median hourly rate £19.00 £18.38 £15.88
Median hourly rate % change year-on-year +3.40% +15.75% +9.48%
10th Percentile £13.00 £10.46 £9.58
90th Percentile £51.50 £61.25 £35.33
Wales median hourly rate £19.00 £18.00 £15.75
% change year-on-year +5.56% +14.29% -5.86%

Service Management
Job Vacancy Trend in South Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Management in South Wales

Service Management
Contractor Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in South Wales.

Contractor daily rate trend for Service Management in South Wales

Service Management
Contractor Daily Rate Histogram in South Wales

The daily rate distribution of IT jobs citing Service Management in South Wales over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Management in South Wales

Service Management
Contractor Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in South Wales.

Contractor hourly rate trend for Service Management in South Wales

Service Management
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South Wales region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -18 22 £300 -20.00% 1
Blaenau Gwent - 1 - -
Service Management
Wales

For the 6 months to 21 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South Wales region with a requirement for Service Management.

1 21 (87.50%) ITIL
2 17 (70.83%) Windows
3 14 (58.33%) Citrix
4 12 (50.00%) Release Management
5 11 (45.83%) Degree
5 11 (45.83%) Migration
5 11 (45.83%) PRINCE2
6 10 (41.67%) Microsoft
6 10 (41.67%) NHS
7 9 (37.50%) Hyper-V
8 8 (33.33%) ISTQB Foundation Certification
8 8 (33.33%) Windows Server
8 8 (33.33%) VMware
8 8 (33.33%) XenApp
9 7 (29.17%) Service Delivery
9 7 (29.17%) ITSM
9 7 (29.17%) IBM
9 7 (29.17%) LAN
9 7 (29.17%) WAN
9 7 (29.17%) Windows Server 2012
10 6 (25.00%) Remote Desktop
10 6 (25.00%) Management Information System
10 6 (25.00%) Veritas
10 6 (25.00%) SCOM
10 6 (25.00%) NetBackup
11 5 (20.83%) Legal
11 5 (20.83%) HL7
11 5 (20.83%) HP
11 5 (20.83%) ISEB
11 5 (20.83%) POP3

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) BizTalk Server
1 4 (16.67%) JCAPS
1 4 (16.67%) WebSphere
2 1 (4.17%) Exchange Server 2010
2 1 (4.17%) IBM Notes
2 1 (4.17%) MS Exchange
Applications
1 2 (8.33%) Microsoft Office
2 1 (4.17%) Microsoft Excel
2 1 (4.17%) Microsoft PowerPoint
2 1 (4.17%) Microsoft Project
2 1 (4.17%) MS Visio
Business Applications
1 2 (8.33%) Remedy ITSM
Cloud Services
1 1 (4.17%) Office 365
Communications & Networking
1 7 (29.17%) LAN
1 7 (29.17%) WAN
2 6 (25.00%) Remote Desktop
3 5 (20.83%) POP3
3 5 (20.83%) SMTP
3 5 (20.83%) TCP/IP
4 2 (8.33%) Cisco ASA
4 2 (8.33%) Firewall
4 2 (8.33%) NetScaler
4 2 (8.33%) PBX
4 2 (8.33%) SMS
4 2 (8.33%) VPN
5 1 (4.17%) VoIP
Database & Business Intelligence
1 4 (16.67%) SQL Server
1 4 (16.67%) SQL Server Integration Services
Development Applications
1 4 (16.67%) SoapUI
2 2 (8.33%) HP UFT
2 2 (8.33%) LoadRunner
General
1 5 (20.83%) Legal
2 1 (4.17%) Finance
2 1 (4.17%) Multimedia
2 1 (4.17%) Telecoms
Job Titles
1 9 (37.50%) Infrastructure Engineer
2 8 (33.33%) Analyst
3 6 (25.00%) Migration Engineer
4 4 (16.67%) Support Engineer
5 3 (12.50%) Infrastructure Support
5 3 (12.50%) Infrastructure Support Engineer
5 3 (12.50%) Test Analyst
6 2 (8.33%) Citrix Engineer
6 2 (8.33%) Citrix Specialist
6 2 (8.33%) Deployment Analyst
6 2 (8.33%) Lead Test Analyst
6 2 (8.33%) Release Analyst
6 2 (8.33%) Senior Data Warehouse Specialist
6 2 (8.33%) Service Analyst
7 1 (4.17%) 3rd Line Support
7 1 (4.17%) Consultant
7 1 (4.17%) Infrastructure Analyst
7 1 (4.17%) Network Engineer
7 1 (4.17%) Support Specialist
7 1 (4.17%) Systems Analyst
Libraries, Frameworks & Software Standards
1 4 (16.67%) IBM Integration Bus
1 4 (16.67%) SOAP
1 4 (16.67%) XML
1 4 (16.67%) XSLT
Miscellaneous
1 10 (41.67%) NHS
2 6 (25.00%) Management Information System
3 3 (12.50%) Data Centre
4 2 (8.33%) CMDB
4 2 (8.33%) LIMS
5 1 (4.17%) Video Conferencing
5 1 (4.17%) Virtual Team
Operating Systems
1 17 (70.83%) Windows
2 8 (33.33%) Windows Server
3 7 (29.17%) Windows Server 2012
4 2 (8.33%) Windows Server 2008
5 1 (4.17%) Linux
5 1 (4.17%) Windows 7
5 1 (4.17%) Windows Server 2003
Processes & Methodologies
1 21 (87.50%) ITIL
2 12 (50.00%) Release Management
3 11 (45.83%) Migration
3 11 (45.83%) PRINCE2
4 7 (29.17%) ITSM
4 7 (29.17%) Service Delivery
5 5 (20.83%) Information Governance
6 4 (16.67%) Business Analysis
6 4 (16.67%) Data Migration
6 4 (16.67%) Information Security
6 4 (16.67%) Performance Analysis
7 3 (12.50%) Business Continuity
7 3 (12.50%) Change Management
7 3 (12.50%) Disaster Recovery
7 3 (12.50%) Load Balancing
7 3 (12.50%) Project Management
8 2 (8.33%) Capacity Planning
8 2 (8.33%) Continuous Improvement
8 2 (8.33%) Incident Management
8 2 (8.33%) Information Management
Programming Languages
1 4 (16.67%) C++
Qualifications
1 11 (45.83%) Degree
2 8 (33.33%) ISTQB Foundation Certification
3 5 (20.83%) CCA
3 5 (20.83%) CCAA
3 5 (20.83%) Citrix Certification
3 5 (20.83%) ISEB
4 3 (12.50%) ISTQB
4 3 (12.50%) Microsoft Certification
5 2 (8.33%) MCTS
5 2 (8.33%) Security Cleared
6 1 (4.17%) BPSS Clearance
6 1 (4.17%) CCNA
6 1 (4.17%) Cisco Certification
6 1 (4.17%) MCDST
6 1 (4.17%) MCITP
6 1 (4.17%) MCSA
6 1 (4.17%) MCSE
6 1 (4.17%) MOS
6 1 (4.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (20.83%) HL7
2 2 (8.33%) QA
System Software
1 9 (37.50%) Hyper-V
2 8 (33.33%) XenApp
3 2 (8.33%) Microsoft App-V
3 2 (8.33%) VMware Infrastructure
3 2 (8.33%) XenServer
4 1 (4.17%) Active Directory
4 1 (4.17%) vSphere
Systems Management
1 6 (25.00%) NetBackup
1 6 (25.00%) SCOM
2 3 (12.50%) SCCM
2 3 (12.50%) WSUS
3 2 (8.33%) BMC Marimba
3 2 (8.33%) HP Quality Center
4 1 (4.17%) Nagios
4 1 (4.17%) Norton AntiVirus
Vendors
1 14 (58.33%) Citrix
2 10 (41.67%) Microsoft
3 8 (33.33%) VMware
4 7 (29.17%) IBM
5 6 (25.00%) Veritas
6 5 (20.83%) HP
7 4 (16.67%) Fiorano
7 4 (16.67%) InterSystems
8 3 (12.50%) Cisco
9 2 (8.33%) BMC
9 2 (8.33%) Remedy
9 2 (8.33%) SAP
9 2 (8.33%) ServiceNow
10 1 (4.17%) Dell
10 1 (4.17%) Juniper
10 1 (4.17%) Lotus
10 1 (4.17%) McAfee
10 1 (4.17%) MikroTik
10 1 (4.17%) Symantec