The following table provides summary statistics for contract job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Wales / South Wales
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 34 37 57
Rank change year-on-year +3 +20  
Contract jobs citing Service Management 22 13 11
As % of all contract IT jobs advertised in South Wales 4.14% 2.75% 1.88%
As % of the Processes & Methodologies category 4.77% 3.49% 2.24%
Number of daily rates quoted 14 9 10
Median daily rate £318 £430 £288
Median daily rate % change year-on-year -26.16% +49.56%  
90% offered a daily rate of more than £279 £395 £256
10% offered a daily rate of more than £379 £505 £329
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 0 0 1
Median hourly rate - - £15.50
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in South Wales with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South Wales
Contract job vacancies with a requirement for process and methodology skills 461 372 492
As % of all contract IT job vacancies advertised in South Wales 86.65% 78.65% 84.25%
Number of daily rates quoted 327 265 381
Median daily rate £375 £390 £350
Median daily rate % change year-on-year -3.84% +11.42%  
90% offered a daily rate of more than £280 £275 £265
10% offered a daily rate of more than £525 £500 £450
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 35 17 18
Median hourly rate £36.50 £35.00 £15.25
Median hourly rate % change year-on-year +4.28% +129.50%  
90% offered a hourly rate of more than £13.00 £12.70 £11.30
10% offered a hourly rate of more than £57.50 £72.50 £16.94
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in South Wales

The job posting trend of jobs advertised in South Wales citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in South Wales

Service Management
Contractor Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in South Wales.

Contractor daily rate trend for Service Management in South Wales

Service Management
Contractor Daily Rate Histogram in South Wales

The daily rate distribution of IT jobs citing Service Management in South Wales over the 3 months to 26 June 2017.

Contractor daily rate histogram for Service Management in South Wales

Service Management
Contractor Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in South Wales.

Contractor hourly rate trend for Service Management in South Wales

Service Management
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +17 21 £318 -27.84% 1
Newport -6 1 - -
Service Management
Wales

For the 6 months to 26 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South Wales region with a requirement for Service Management.

1 23 (65.71%) ITIL
2 18 (51.43%) PRINCE2
3 15 (42.86%) Project Management
4 13 (37.14%) Degree
5 12 (34.29%) ITSM
6 11 (31.43%) HL7
7 10 (28.57%) Service Delivery
7 10 (28.57%) Business Analysis
8 9 (25.71%) IBM
8 9 (25.71%) Information Governance
9 8 (22.86%) ISTQB Foundation Certification
9 8 (22.86%) Release Management
9 8 (22.86%) IBM Integration Bus
9 8 (22.86%) JCAPS
9 8 (22.86%) Contract Management
9 8 (22.86%) ISEB
9 8 (22.86%) SQL Server
9 8 (22.86%) XML
9 8 (22.86%) BizTalk Server
9 8 (22.86%) WebSphere
9 8 (22.86%) SQL Server Integration Services
9 8 (22.86%) InterSystems
9 8 (22.86%) Fiorano
10 7 (20.00%) NHS
10 7 (20.00%) XSLT
10 7 (20.00%) Continuous Improvement
11 6 (17.14%) Security Cleared
11 6 (17.14%) Use Case
11 6 (17.14%) Conceptual Models
11 6 (17.14%) Windows

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (22.86%) BizTalk Server
1 8 (22.86%) JCAPS
1 8 (22.86%) WebSphere
Applications
1 1 (2.86%) Microsoft Office
Business Applications
1 1 (2.86%) Remedy ITSM
Cloud Services
1 1 (2.86%) Office 365
Communications & Networking
1 6 (17.14%) LAN
1 6 (17.14%) WAN
2 5 (14.29%) POP3
2 5 (14.29%) SMTP
2 5 (14.29%) TCP/IP
3 3 (8.57%) Cisco ASA
3 3 (8.57%) Cisco IOS
3 3 (8.57%) Firewall
4 2 (5.71%) NetScaler
5 1 (2.86%) SMS
Database & Business Intelligence
1 8 (22.86%) SQL Server
1 8 (22.86%) SQL Server Integration Services
Development Applications
1 3 (8.57%) SoapUI
2 1 (2.86%) HP UFT
2 1 (2.86%) LoadRunner
General
1 6 (17.14%) Finance
2 5 (14.29%) Legal
3 1 (2.86%) Multimedia
Job Titles
1 11 (31.43%) Analyst
2 5 (14.29%) Applications Architect
2 5 (14.29%) Architect
3 4 (11.43%) Business Analyst
3 4 (11.43%) Lead Architect
4 3 (8.57%) Delivery Manager
4 3 (8.57%) Lead Test Analyst
4 3 (8.57%) Network Engineer
4 3 (8.57%) Support Analyst
4 3 (8.57%) Test Analyst
5 2 (5.71%) Applications Manager
5 2 (5.71%) Applications Support Manager
5 2 (5.71%) Citrix Engineer
5 2 (5.71%) Citrix Specialist
5 2 (5.71%) Information Security Analyst
5 2 (5.71%) Senior Data Warehouse Specialist
5 2 (5.71%) Support Manager
5 2 (5.71%) Technical Analyst
5 2 (5.71%) Technical Business Analyst
5 2 (5.71%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 8 (22.86%) IBM Integration Bus
1 8 (22.86%) XML
2 7 (20.00%) XSLT
3 3 (8.57%) SOAP
4 1 (2.86%) Web Services
Miscellaneous
1 7 (20.00%) NHS
2 5 (14.29%) Management Information System
3 3 (8.57%) Data Centre
4 2 (5.71%) Client/Server
5 1 (2.86%) Fintech
5 1 (2.86%) Freedom of Information
Operating Systems
1 6 (17.14%) Windows
2 4 (11.43%) Linux
Processes & Methodologies
1 23 (65.71%) ITIL
2 18 (51.43%) PRINCE2
3 15 (42.86%) Project Management
4 12 (34.29%) ITSM
5 10 (28.57%) Business Analysis
5 10 (28.57%) Service Delivery
6 9 (25.71%) Information Governance
7 8 (22.86%) Contract Management
7 8 (22.86%) Release Management
8 7 (20.00%) Continuous Improvement
9 6 (17.14%) Conceptual Models
9 6 (17.14%) Requirements Analysis
9 6 (17.14%) UML
9 6 (17.14%) Use Case
10 5 (14.29%) ITIL V3
10 5 (14.29%) Performance Analysis
11 4 (11.43%) Network Monitoring
11 4 (11.43%) Programme Management
12 3 (8.57%) Migration
12 3 (8.57%) Risk Management
Programming Languages
1 3 (8.57%) C++
1 3 (8.57%) SQL
2 1 (2.86%) Java
Qualifications
1 13 (37.14%) Degree
2 8 (22.86%) ISEB
2 8 (22.86%) ISTQB Foundation Certification
3 6 (17.14%) Security Cleared
4 5 (14.29%) CCA
4 5 (14.29%) CCAA
4 5 (14.29%) Citrix Certification
4 5 (14.29%) ISTQB
5 2 (5.71%) CISA
5 2 (5.71%) CISM
5 2 (5.71%) CISSP
6 1 (2.86%) CRISC
6 1 (2.86%) MCITP
6 1 (2.86%) MCSA
6 1 (2.86%) MCSE
6 1 (2.86%) MCTS
6 1 (2.86%) Microsoft Certification
6 1 (2.86%) MOS
Quality Assurance & Compliance
1 11 (31.43%) HL7
2 2 (5.71%) COBIT
2 2 (5.71%) ISO/IEC 27001
2 2 (5.71%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 2 (5.71%) PCI DSS
2 2 (5.71%) SLA
System Software
1 2 (5.71%) Hyper-V
1 2 (5.71%) Microsoft App-V
1 2 (5.71%) XenApp
1 2 (5.71%) XenServer
2 1 (2.86%) Active Directory
2 1 (2.86%) Virtual Machines
2 1 (2.86%) VMware Infrastructure
Systems Management
1 3 (8.57%) Nagios
2 2 (5.71%) SCCM
2 2 (5.71%) WSUS
3 1 (2.86%) BMC Marimba
3 1 (2.86%) HP Quality Center
Vendors
1 9 (25.71%) IBM
2 8 (22.86%) Fiorano
2 8 (22.86%) InterSystems
3 6 (17.14%) Citrix
4 5 (14.29%) VMware
5 4 (11.43%) Cisco
5 4 (11.43%) Juniper
6 3 (8.57%) Brocade
7 1 (2.86%) BMC
7 1 (2.86%) HP
7 1 (2.86%) McAfee
7 1 (2.86%) Microsoft
7 1 (2.86%) MikroTik
7 1 (2.86%) Remedy
7 1 (2.86%) SAP
7 1 (2.86%) ServiceNow