Customer-Centric Approach Contracts in the South West

Customer-Centric Approach
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centric Approach over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 141 - 170
Rank change year-on-year - - -28
Contract jobs citing Customer-Centric Approach 11 0 1
As % of all contract jobs advertised in the South West 0.35% - 0.027%
As % of the Processes & Methodologies category 0.42% - 0.030%
Number of daily rates quoted 6 0 1
10th Percentile £120 - -
25th Percentile £126 - £438
Median daily rate (50th Percentile) £145 - £475
75th Percentile £149 - £513
90th Percentile £200 - -
England median daily rate £450 £510 £448
% change year-on-year -11.76% +13.97% -40.33%
Number of hourly rates quoted 3 0 0
10th Percentile - - -
25th Percentile £6.57 - -
Median hourly rate £7.85 - -
75th Percentile £12.82 - -
90th Percentile £15.03 - -
England median hourly rate £7.85 - -

All Process and Methodology Skills
South West

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,642 3,282 3,304
As % of all contract IT jobs advertised in the South West 82.87% 89.53% 88.70%
Number of daily rates quoted 1,701 2,410 2,334
10th Percentile £220 £311 £300
25th Percentile £405 £425 £411
Median daily rate (50th Percentile) £525 £540 £500
Median % change year-on-year -2.78% +8.00% +6.95%
75th Percentile £625 £638 £588
90th Percentile £700 £719 £670
England median daily rate £525 £550 £535
% change year-on-year -4.55% +2.80% +9.41%
Number of hourly rates quoted 326 344 193
10th Percentile £13.86 £9.80 £15.90
25th Percentile £26.75 £17.50 £17.50
Median hourly rate £47.92 £61.50 £48.48
Median % change year-on-year -22.09% +26.86% +7.73%
75th Percentile £70.00 £70.30 £65.00
90th Percentile £77.50 £83.37 £69.97
England median hourly rate £35.25 £37.50 £24.00
% change year-on-year -6.00% +56.25% -

Customer-Centric Approach
Job Vacancy Trend in the South West

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Customer-Centric Approach in the South West

Customer-Centric Approach
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing Customer-Centric Approach in the South West.

Daily rate trend for Customer-Centric Approach in the South West

Customer-Centric Approach
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing Customer-Centric Approach in the South West over the 6 months to 25 April 2024.

Daily rate histogram for Customer-Centric Approach in the South West

Customer-Centric Approach
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centric Approach within the South West region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire - 4 £138 -
Devon - 2 - - 2
Dorset - 2 - -
Gloucestershire - 2 £150 -
Bristol - 1 £250 - 3
Customer-Centric Approach
England

Customer-Centric Approach
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Microsoft Exchange
Applications
1 1 (9.09%) Microsoft Office
Cloud Services
1 2 (18.18%) Microsoft 365
2 1 (9.09%) Azure
Communications & Networking
1 1 (9.09%) Broadband
1 1 (9.09%) VPN
General
1 11 (100.00%) Social Skills
2 4 (36.36%) Manufacturing
3 3 (27.27%) Telecoms
4 2 (18.18%) Advertising
4 2 (18.18%) Electronics
4 2 (18.18%) Finance
4 2 (18.18%) Games
4 2 (18.18%) Inclusion and Diversity
4 2 (18.18%) Marketing
4 2 (18.18%) Public Sector
5 1 (9.09%) Legal
Job Titles
1 4 (36.36%) Support Engineer
2 3 (27.27%) Analyst
2 3 (27.27%) IT Engineer
2 3 (27.27%) Service Analyst
2 3 (27.27%) Service Desk Analyst
3 2 (18.18%) 1st Line Service Desk Analyst
3 2 (18.18%) Desktop Engineer
3 2 (18.18%) Desktop Support
3 2 (18.18%) Desktop Support Engineer
3 2 (18.18%) IT Support
3 2 (18.18%) IT Support Engineer
3 2 (18.18%) IT Technician
4 1 (9.09%) 2nd Line Engineer
4 1 (9.09%) Administration Assistant
4 1 (9.09%) Administrator
4 1 (9.09%) Service Desk Engineer
Miscellaneous
1 1 (9.09%) Enterprise Storage
1 1 (9.09%) Onboarding
Operating Systems
1 5 (45.45%) Windows
2 1 (9.09%) Windows 10
Processes & Methodologies
1 11 (100.00%) Customer-Centricity
2 8 (72.73%) Customer Service
3 6 (54.55%) Problem-Solving
4 5 (45.45%) Service Delivery
5 4 (36.36%) Infrastructure Management
6 3 (27.27%) ITIL
7 2 (18.18%) Business Intelligence
7 2 (18.18%) Digital Marketing
7 2 (18.18%) Mathematics
7 2 (18.18%) Programme Management
8 1 (9.09%) Customer Experience
8 1 (9.09%) Identity Management
8 1 (9.09%) Incident Management
8 1 (9.09%) Information Security
8 1 (9.09%) Innovative Thinking
8 1 (9.09%) IT Governance
8 1 (9.09%) ITSM
8 1 (9.09%) Process Improvement
8 1 (9.09%) Service Management
8 1 (9.09%) Workflow
Qualifications
1 1 (9.09%) Degree
1 1 (9.09%) ITIL Foundation Certificate
System Software
1 1 (9.09%) Active Directory
Systems Management
1 1 (9.09%) SCCM
Vendors
1 4 (36.36%) Microsoft
2 2 (18.18%) SAP