Customer Service Contracts in Southend-on-Sea

Customer Service
Essex > Southend-on-Sea

The table below provides summary statistics for contract job vacancies advertised in Southend-on-Sea requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 20 August 2025, comparing them to the same period in the previous two years.

6 months to
20 Aug 2025
Same period 2024 Same period 2023
Rank 2 5 5
Rank change year-on-year +3 0 +28
DemandTrendContract jobs citing Customer Service 1 1 1
As % of all contract jobs advertised in Southend-on-Sea 50.00% 14.29% 6.67%
As % of the Processes & Methodologies category 50.00% 14.29% 7.14%
Number of daily rates quoted 1 1 1
10th Percentile - - -
25th Percentile - - £136
Median daily rate (50th Percentile) £200 £150 £138
Median % change year-on-year +33.33% +9.09% -
75th Percentile - - £139
90th Percentile - - -
Essex median daily rate £230 £275 £149
% change year-on-year -16.36% +84.87% +35.23%

All Process and Methodology Skills
Southend-on-Sea

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Southend-on-Sea.

DemandTrendContract vacancies with a requirement for process or methodology skills 2 7 14
As % of all contract IT jobs advertised in Southend-on-Sea 100.00% 100.00% 93.33%
Number of daily rates quoted 1 5 8
10th Percentile - £131 £170
25th Percentile - £150 £204
Median daily rate (50th Percentile) £200 £163 £300
Median % change year-on-year +22.85% -45.73% -39.39%
75th Percentile - £238 £491
90th Percentile - £335 £538
Essex median daily rate £400 £375 £500
% change year-on-year +6.67% -25.00% +5.26%
Number of hourly rates quoted 1 2 2
10th Percentile - £16.38 £36.99
25th Percentile - £16.99 £38.10
Median hourly rate £200.00 £17.99 £39.94
Median % change year-on-year +1011.73% -54.96% +207.23%
75th Percentile - £19.00 £41.79
90th Percentile - £19.60 £42.89
Essex median hourly rate £18.87 £75.00 £43.63
% change year-on-year -74.84% +71.90% +3.23%

Customer Service
Job Vacancy Trend in Southend-on-Sea

Job postings citing Customer Service as a proportion of all IT jobs advertised in Southend-on-Sea.

Job vacancy trend for Customer Service in Southend-on-Sea

Customer Service
Daily Rate Trend in Southend-on-Sea

Contractor daily rate distribution trend for jobs in Southend-on-Sea citing Customer Service.

Contractor daily rate distribution trend for jobs in Southend-on-Sea citing Customer Service

Customer Service
Hourly Rate Trend in Southend-on-Sea

Contractor hourly rate distribution trend for jobs in Southend-on-Sea citing Customer Service.

Contractor hourly rate distribution trend for jobs in Southend-on-Sea citing Customer Service

Customer Service
Co-occurring Skills and Capabilities in Southend-on-Sea by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) LAN
1 1 (100.00%) WAN
1 1 (100.00%) Wi-Fi
General
1 1 (100.00%) Legal
1 1 (100.00%) Social Skills
Job Titles
1 1 (100.00%) 2nd Line Engineer
1 1 (100.00%) 2nd Line Support
1 1 (100.00%) 2nd Line Support Engineer
1 1 (100.00%) Support Engineer
Miscellaneous
1 1 (100.00%) Enterprise Software
1 1 (100.00%) NHS
Operating Systems
1 1 (100.00%) Mac OS
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Management
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) Hyper-V
1 1 (100.00%) VMware Infrastructure
Vendors
1 1 (100.00%) VMware