The table below provides summary statistics for contract job vacancies advertised in Stoke-on-Trent requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.
6 months to 1 May 2025
Same period 2024
Same period 2023
Rank
5
8
9
Rank change year-on-year
+3
+1
+5
Contract jobs citing Customer Service
2
1
2
As % of all contract jobs advertised in Stoke-on-Trent
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Stoke-on-Trent.
Contract vacancies with a requirement for process or methodology skills
14
23
35
As % of all contract IT jobs advertised in Stoke-on-Trent
82.35%
79.31%
77.78%
Number of daily rates quoted
8
20
24
10th Percentile
£323
£300
£317
25th Percentile
£394
£322
£463
Median daily rate (50th Percentile)
£400
£350
£523
Median % change year-on-year
+14.29%
-33.01%
+39.33%
75th Percentile
£426
£421
£644
90th Percentile
£488
£541
£663
Staffordshire median daily rate
£388
£375
£450
% change year-on-year
+3.33%
-16.67%
+12.50%
Number of hourly rates quoted
5
1
0
10th Percentile
-
-
-
25th Percentile
£12.25
-
-
Median hourly rate
£13.78
£10.93
-
Median % change year-on-year
+26.08%
-
-
75th Percentile
-
-
-
90th Percentile
£20.04
-
-
Staffordshire median hourly rate
£17.62
£40.00
£22.41
% change year-on-year
-55.95%
+78.49%
+17.64%
Customer Service Job Vacancy Trend in Stoke-on-Trent
Job postings citing Customer Service as a proportion of all IT jobs advertised in Stoke-on-Trent.
Customer Service Contractor Daily Rate Trend in Stoke-on-Trent
3-month moving average daily rate quoted in jobs citing Customer Service in Stoke-on-Trent.
Customer Service Contractor Hourly Rate Trend in Stoke-on-Trent
3-month moving average hourly rates quoted in jobs citing Customer Service in Stoke-on-Trent.
Customer Service Top 5 Co-occurring Skills and Capabilities in Stoke-on-Trent
For the 6 months to 1 May 2025, contractor job vacancies citing Customer Service also mentioned the following skills and capabilities in order of popularity.
The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Stoke-on-Trent region with a requirement for Customer Service.
Customer Service Co-occurring Skills and Capabilities in Stoke-on-Trent by Category
The follow tables expand on the table above by listing co-occurrences grouped by category.
The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
