1st/2nd Line Support Analyst Contracts in the UK excluding London

1st/2nd Line Support Analyst
UK > UK excluding London

The median 1st/2nd Line Support Analyst daily rate in the UK excluding London is £195 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 378 445 493
Rank change year-on-year +67 +48 -64
Contract jobs requiring a 1st/2nd Line Support Analyst 10 2 17
As % of all contract jobs advertised in the UK excluding London 0.048% 0.008% 0.055%
As % of the Job Titles category 0.052% 0.009% 0.057%
Number of daily rates quoted 9 1 13
10th Percentile £171 - £118
25th Percentile £181 - £155
Median daily rate (50th Percentile) £195 £300 £170
Median % change year-on-year -35.00% +76.47% +6.25%
75th Percentile £203 - £190
90th Percentile £285 - £219
UK median daily rate £200 £260 £190
% change year-on-year -23.08% +36.84% +18.75%
Number of hourly rates quoted 1 0 0
Median hourly rate £18.27 - -
UK median hourly rate £18.27 £16.00 -
% change year-on-year +14.19% - -

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,104 22,515 29,589
% of contract IT jobs with a recognized job title 92.55% 94.27% 95.76%
Number of daily rates quoted 11,669 15,787 20,737
10th Percentile £213 £225 £200
25th Percentile £363 £397 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £597 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,253 1,161 1,465
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £18.00 £14.25
Median hourly rate £40.00 £42.16 £19.52
Median % change year-on-year -5.11% +115.96% +2.74%
75th Percentile £61.30 £65.00 £43.50
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

1st/2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Analyst in the UK excluding London.

Daily rate trend for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 1st/2nd Line Support Analyst in the UK excluding London over the 6 months to 6 May 2024.

Daily rate histogram for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Analyst in the UK excluding London.

Hourly rate trend for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK excluding London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands - 6 £198 - 1
West Midlands - 5 £195 - 1
South West +24 2 £255 -15.00% 1
East Midlands - 1 £270 -
North West - 1 £188 -
Scotland - 1 - -
North of England - 1 £188 -
1st/2nd Line Support Analyst
UK

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 6 May 2024, 1st/2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Support Analyst in the job title.

1 9 (90.00%) Windows
2 8 (80.00%) Microsoft
3 6 (60.00%) Microsoft Office
3 6 (60.00%) Windows 10
4 5 (50.00%) Social Skills
5 4 (40.00%) Customer Service
5 4 (40.00%) Microsoft 365
5 4 (40.00%) Active Directory
5 4 (40.00%) SLA
5 4 (40.00%) VMware
6 3 (30.00%) DNS
6 3 (30.00%) DHCP
6 3 (30.00%) Remote Desktop
6 3 (30.00%) VMware Infrastructure
6 3 (30.00%) Windows Server 2016
6 3 (30.00%) Windows Server 2019
7 2 (20.00%) Windows Server
7 2 (20.00%) Windows Server 2008
7 2 (20.00%) Degree
7 2 (20.00%) Windows Server 2012
7 2 (20.00%) Analytical Skills
7 2 (20.00%) TCP/IP
7 2 (20.00%) VPN
7 2 (20.00%) Terminal Services
7 2 (20.00%) Firewall
8 1 (10.00%) Software Testing
8 1 (10.00%) PDA
8 1 (10.00%) Service Delivery
8 1 (10.00%) Management Information System
8 1 (10.00%) BT

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Microsoft Exchange
1 1 (10.00%) SharePoint
Applications
1 6 (60.00%) Microsoft Office
Cloud Services
1 4 (40.00%) Microsoft 365
2 1 (10.00%) OneDrive
2 1 (10.00%) Yammer
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
1 3 (30.00%) Remote Desktop
2 2 (20.00%) Firewall
2 2 (20.00%) TCP/IP
2 2 (20.00%) VPN
General
1 5 (50.00%) Social Skills
2 2 (20.00%) Analytical Skills
3 1 (10.00%) Finance
Miscellaneous
1 1 (10.00%) Data Centre
1 1 (10.00%) Driving Licence
1 1 (10.00%) Management Information System
1 1 (10.00%) PDA
Operating Systems
1 9 (90.00%) Windows
2 6 (60.00%) Windows 10
3 3 (30.00%) Windows Server 2016
3 3 (30.00%) Windows Server 2019
4 2 (20.00%) Windows Server
4 2 (20.00%) Windows Server 2008
4 2 (20.00%) Windows Server 2012
5 1 (10.00%) Android
5 1 (10.00%) Mac OS X
Processes & Methodologies
1 4 (40.00%) Customer Service
2 1 (10.00%) ERP
2 1 (10.00%) ITIL
2 1 (10.00%) Mobile Device Management
2 1 (10.00%) Problem-Solving
2 1 (10.00%) Remote Monitoring and Management
2 1 (10.00%) Service Delivery
2 1 (10.00%) Software Testing
2 1 (10.00%) Test Scripting
2 1 (10.00%) Time Management
2 1 (10.00%) Virtual Environments
2 1 (10.00%) WFM
Qualifications
1 2 (20.00%) Degree
2 1 (10.00%) DV Cleared
2 1 (10.00%) SC Cleared
2 1 (10.00%) Security Cleared
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 3 (30.00%) VMware Infrastructure
3 2 (20.00%) Terminal Services
4 1 (10.00%) Hyper-V
4 1 (10.00%) Virtual Servers
Systems Management
1 1 (10.00%) SCCM
Vendors
1 8 (80.00%) Microsoft
2 4 (40.00%) VMware
3 1 (10.00%) Apple
3 1 (10.00%) BT
3 1 (10.00%) ServiceNow