Customer Service Representative Contract Job Trends in the UK excluding London

Customer Service Representative
UK > UK excluding London

The median Customer Service Representative daily rate in the UK excluding London is £150, according to job vacancies posted in the 6 months leading up to 23 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 393 - -
Rank change year-on-year - - -
Contract jobs requiring a Customer Service Representative 6 0 0
As % of all contract jobs in the UK excluding London 0.033% - -
As % of the Job Titles category 0.036% - -
Number of daily rates quoted 1 0 0
Median daily rate (50th Percentile) £150 - -
UK median daily rate £150 - -
Number of hourly rates quoted 5 0 0
10th Percentile £14.02 - -
25th Percentile £15.00 - -
Median hourly rate £19.25 - -
75th Percentile £20.63 - -
90th Percentile - - -
UK median hourly rate £17.13 £15.00 -
% change year-on-year +14.17% - -

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 16,496 13,648 18,182
% of contract IT jobs with a recognized job title 90.16% 92.40% 93.50%
Number of daily rates quoted 10,138 8,136 11,878
10th Percentile £213 £213 £213
25th Percentile £370 £363 £376
Median daily rate (50th Percentile) £475 £488 £500
Median % change year-on-year -2.56% -2.50% -
75th Percentile £575 £588 £600
90th Percentile £675 £680 £688
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,662 770 1,193
10th Percentile £13.88 £15.36 £14.42
25th Percentile £17.50 £20.25 £18.50
Median hourly rate £25.15 £32.50 £45.88
Median % change year-on-year -22.62% -29.16% +83.52%
75th Percentile £57.88 £64.40 £65.00
90th Percentile £70.00 £71.25 £77.50
UK median hourly rate £25.33 £33.00 £45.00
% change year-on-year -23.23% -26.67% +48.76%

Customer Service Representative
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings featuring 'Customer Service Representative' in the job title relative to all contract IT jobs advertised in the UK excluding London.

Customer Service Representative job vacancy trend in the UK excluding London

Customer Service Representative
Daily Rate Trend in the UK excluding London

Contractor daily rate distribution trend for Customer Service Representative job vacancies in the UK excluding London.

Contractor daily rate distribution trend for Customer Service Representative job vacancies in the UK excluding London

Customer Service Representative
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for Customer Service Representative job vacancies in the UK excluding London.

Contractor hourly rate distribution trend for Customer Service Representative job vacancies in the UK excluding London

Customer Service Representative
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service Representative within the UK excluding London region over the 6 months to 23 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North East - 5 £150 - 2
North of England - 5 £150 - 2
South West - 1 - -
Customer Service Representative
UK

Customer Service Representative Skill Set
Top 15 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 23 December 2025, Customer Service Representative contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Customer Service Representative in the job title.

1 6 (100.00%) Customer Service
2 3 (50.00%) Problem-Solving
2 3 (50.00%) Regulatory Compliance
2 3 (50.00%) ServiceNow
3 1 (16.67%) AI
3 1 (16.67%) Chatbot
3 1 (16.67%) Content Writing
3 1 (16.67%) Continuous Improvement
3 1 (16.67%) Conversational UI
3 1 (16.67%) Data Entry
3 1 (16.67%) Data Protection
3 1 (16.67%) Degree
3 1 (16.67%) GDPR
3 1 (16.67%) PayPal
3 1 (16.67%) Service Management

Customer Service Representative Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (16.67%) Chatbot
General
1 4 (66.67%) Social Skills
Miscellaneous
1 1 (16.67%) Data Protection Act
Processes & Methodologies
1 6 (100.00%) Customer Service
2 3 (50.00%) Problem-Solving
2 3 (50.00%) Regulatory Compliance
3 1 (16.67%) AI
3 1 (16.67%) Content Writing
3 1 (16.67%) Continuous Improvement
3 1 (16.67%) Conversational UI
3 1 (16.67%) Data Entry
3 1 (16.67%) Data Protection
3 1 (16.67%) Service Management
Qualifications
1 1 (16.67%) Degree
Quality Assurance & Compliance
1 1 (16.67%) GDPR
Vendors
1 3 (50.00%) ServiceNow
2 1 (16.67%) PayPal