The median contractor rate for a Customer Service Representative was - per day in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Service Representative
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank - 647 642
Contract jobs requiring a Customer Service Representative 0 2 2
As % of all contract IT jobs advertised in the UK - 0.004% 0.004%
As % of the Job Titles category - 0.004% 0.004%
Number of daily rates quoted 0 0 0
Median daily rate - - -
UK excluding London median daily rate - - -
Number of hourly rates quoted 0 3 1
Median hourly rate - £12.00 £10.00
Median hourly rate % change year-on-year - +20.00%  
UK excluding London median hourly rate - £12.00 £10.00
% change year-on-year - +20.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44648 50928 53153
As % of all contract IT job vacancies advertised in the UK 94.78% 94.82% 94.84%
Number of daily rates quoted 98440 117183 122955
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £625 £600 £588
UK excluding London median daily rate £400 £396 £365
% change year-on-year +1.01% +8.49%  
Number of hourly rates quoted 4470 5127 7601
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £48.75 £45.00 £41.25
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

Customer Service Representative
Job Vacancy Trend

Job postings that featured Customer Service Representative in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Service Representative in the UK

Customer Service Representative
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Service Representative.

Contractor daily rate trend for Customer Service Representative in the UK

Customer Service Representative
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Service Representative.

Contractor hourly rate trend for Customer Service Representative in the UK

Customer Service Representative Skill Set
Top 2 Co-occurring IT Skills

For the 6 months to 29 June 2017, Customer Service Representative contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Service Representative in the job title.

1 1 (100.00%) Pharmaceutical
1 1 (100.00%) Continuous Improvement

Customer Service Representative Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (100.00%) Pharmaceutical
Processes & Methodologies
1 1 (100.00%) Continuous Improvement