Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 8 May 2025, comparing them to the same period in the previous two years.

6 months to
8 May 2025
Same period 2024 Same period 2023
Rank 60 54 70
Rank change year-on-year -6 +16 +2
Contract jobs citing Service Management 476 717 794
As % of all contract jobs advertised in the UK excluding London 3.74% 3.49% 3.35%
As % of the Processes & Methodologies category 4.13% 4.13% 3.74%
Number of daily rates quoted 288 516 576
10th Percentile £219 £281 £200
25th Percentile £378 £425 £350
Median daily rate (50th Percentile) £525 £525 £475
Median % change year-on-year - +10.53% +2.70%
75th Percentile £602 £600 £588
90th Percentile £688 £720 £706
UK median daily rate £521 £525 £500
% change year-on-year -0.71% +5.00% -3.47%
Number of hourly rates quoted 27 18 30
10th Percentile - £12.53 £17.45
25th Percentile £12.62 £15.24 £18.60
Median hourly rate £15.80 £17.50 £51.75
Median % change year-on-year -9.73% -66.18% +204.41%
75th Percentile £22.14 £19.00 £65.00
90th Percentile £31.74 £26.65 £65.75
UK median hourly rate £21.28 £17.72 £55.00
% change year-on-year +20.09% -67.78% +203.62%

All Process and Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,533 17,354 21,253
As % of all contract IT jobs advertised in the UK excluding London 90.51% 84.54% 89.57%
Number of daily rates quoted 7,213 10,334 14,740
10th Percentile £235 £250 £256
25th Percentile £375 £375 £400
Median daily rate (50th Percentile) £479 £500 £500
Median % change year-on-year -4.20% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £660 £688 £688
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +3.77%
Number of hourly rates quoted 833 2,042 1,299
10th Percentile £14.20 £12.30 £11.00
25th Percentile £17.30 £15.18 £15.50
Median hourly rate £27.13 £37.50 £35.00
Median % change year-on-year -27.67% +7.14% +75.00%
75th Percentile £63.75 £60.75 £65.00
90th Percentile £75.00 £72.86 £73.75
UK median hourly rate £28.68 £36.50 £36.00
% change year-on-year -21.44% +1.39% +44.00%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 8 May 2025.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 8 May 2025.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 8 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +18 161 £551 +10.10% 79
North of England -28 106 £475 -5.00% 146
South East -24 66 £450 -21.74% 207
Scotland 0 62 £520 -5.37% 38
Midlands +3 52 £550 +10.00% 102
Yorkshire -13 50 £425 -22.73% 40
North West -33 49 £523 +5.98% 93
West Midlands +17 47 £551 +13.03% 68
East of England +11 28 £550 +4.76% 71
North East -8 7 £195 -60.00% 15
East Midlands -10 5 £436 -12.80% 31
Wales -9 3 £388 -27.57% 16
Channel Islands - 2 £425 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (7.14%) Confluence
2 24 (5.04%) Microsoft Exchange
3 9 (1.89%) SharePoint
4 7 (1.47%) Skype for Business
5 2 (0.42%) IIS
6 1 (0.21%) Anypoint
6 1 (0.21%) Oracle Workflow
6 1 (0.21%) Umbraco
Applications
1 75 (15.76%) Microsoft Office
2 16 (3.36%) Microsoft Excel
3 10 (2.10%) Microsoft PowerPoint
4 7 (1.47%) MS Visio
5 1 (0.21%) Microsoft Project
5 1 (0.21%) Spreadsheet
Business Applications
1 12 (2.52%) Remedy ITSM
2 3 (0.63%) SAP LE
2 3 (0.63%) SAP WM
3 2 (0.42%) assyst
3 2 (0.42%) SAP ERP
3 2 (0.42%) SAP S/4HANA
4 1 (0.21%) Oracle EBS
4 1 (0.21%) Oracle EBS R12
4 1 (0.21%) Oracle ERP
4 1 (0.21%) Oracle iProcurement
4 1 (0.21%) Remedy AR System
4 1 (0.21%) SAP MM
4 1 (0.21%) SAP PP
4 1 (0.21%) SAP QM
Cloud Services
1 48 (10.08%) Microsoft 365
2 41 (8.61%) Azure
3 39 (8.19%) AWS
4 19 (3.99%) Entra ID
5 16 (3.36%) GCP
6 12 (2.52%) OpenShift
7 8 (1.68%) SaaS
8 6 (1.26%) OCI
9 4 (0.84%) Dynamics 365
9 4 (0.84%) GitHub
9 4 (0.84%) IaaS
10 3 (0.63%) PaaS
11 2 (0.42%) Power Platform
12 1 (0.21%) Amazon ECS
12 1 (0.21%) Azure Monitor
12 1 (0.21%) Azure Sentinel
12 1 (0.21%) Azure Storage
12 1 (0.21%) Nutanix
12 1 (0.21%) Salesforce Service Cloud
12 1 (0.21%) Smartsheet
Communications & Networking
1 26 (5.46%) DNS
2 25 (5.25%) DHCP
3 23 (4.83%) Firewall
4 18 (3.78%) TCP/IP
5 16 (3.36%) HTTP
6 13 (2.73%) Skype
7 10 (2.10%) VPN
8 7 (1.47%) Internet
8 7 (1.47%) LAN
9 6 (1.26%) BGP
9 6 (1.26%) OSPF
9 6 (1.26%) Unified Communications
9 6 (1.26%) WAN
10 5 (1.05%) Cisco IOS
10 5 (1.05%) Cisco Nexus
10 5 (1.05%) DMVPN
10 5 (1.05%) Intranet
10 5 (1.05%) Network Security
10 5 (1.05%) VLAN
10 5 (1.05%) VXLAN
Database & Business Intelligence
1 12 (2.52%) SQL Server
2 7 (1.47%) Oracle Reports
3 5 (1.05%) NoSQL
4 4 (0.84%) MariaDB
4 4 (0.84%) MySQL
5 3 (0.63%) Electronic Patient Records
5 3 (0.63%) Oracle Exadata
5 3 (0.63%) PostgreSQL
5 3 (0.63%) Relational Database
6 2 (0.42%) Amazon Aurora
6 2 (0.42%) Amazon RDS
6 2 (0.42%) Elasticsearch
6 2 (0.42%) InterSystems Cache
6 2 (0.42%) Oracle Database
6 2 (0.42%) Power BI
6 2 (0.42%) Tableau
7 1 (0.21%) Enterprise Data Warehouse
7 1 (0.21%) Oracle BI Publisher
7 1 (0.21%) SQL Server Integration Services
7 1 (0.21%) SQL Server Reporting Services
Development Applications
1 48 (10.08%) JIRA
2 27 (5.67%) Jenkins
3 17 (3.57%) Git
4 15 (3.15%) Bitbucket
5 4 (0.84%) GitLab
5 4 (0.84%) JMeter
6 3 (0.63%) LoadRunner
6 3 (0.63%) NeoLoad
6 3 (0.63%) webpack
7 1 (0.21%) Atlassian Bamboo
7 1 (0.21%) Gatling
7 1 (0.21%) Maven
7 1 (0.21%) SonarQube
7 1 (0.21%) Subversion
7 1 (0.21%) Team Foundation Server
7 1 (0.21%) TeamCity
General
1 221 (46.43%) Social Skills
2 107 (22.48%) Analytical Skills
3 80 (16.81%) Public Sector
4 59 (12.39%) Finance
5 44 (9.24%) Inclusion and Diversity
6 34 (7.14%) Telecoms
7 28 (5.88%) Organisational Skills
8 20 (4.20%) Retail
9 16 (3.36%) Manufacturing
10 13 (2.73%) Banking
11 12 (2.52%) Marketing
12 11 (2.31%) Electronics
13 10 (2.10%) Legal
14 8 (1.68%) Military
15 7 (1.47%) Police
16 5 (1.05%) Billing
17 4 (0.84%) French Language
17 4 (0.84%) Influencing Skills
17 4 (0.84%) Law
18 3 (0.63%) Pharmaceutical
Job Titles
1 58 (12.18%) Service Manager
2 52 (10.92%) Analyst
3 33 (6.93%) Lead
4 32 (6.72%) Support Engineer
5 31 (6.51%) Senior
6 29 (6.09%) IT Support
7 25 (5.25%) Architect
7 25 (5.25%) IT Manager
8 24 (5.04%) 1st Line Support
9 20 (4.20%) Developer
9 20 (4.20%) IT Engineer
9 20 (4.20%) Service Analyst
10 19 (3.99%) Administrator
11 16 (3.36%) Support Manager
12 14 (2.94%) Virtualisation Engineer
13 13 (2.73%) Business Analyst
13 13 (2.73%) Delivery Manager
14 12 (2.52%) Capacity Manager
14 12 (2.52%) Support Analyst
15 11 (2.31%) IT Services Manager
Libraries, Frameworks & Software Standards
1 24 (5.04%) HTML
2 22 (4.62%) CSS
3 18 (3.78%) REST
3 18 (3.78%) SOAP
4 15 (3.15%) Web Services
5 14 (2.94%) .NET
5 14 (2.94%) Flash
6 8 (1.68%) Ajax
6 8 (1.68%) AngularJS
6 8 (1.68%) XML
7 7 (1.47%) Node.js
7 7 (1.47%) RESTful
8 5 (1.05%) Oracle Fusion
8 5 (1.05%) Spine.js
9 4 (0.84%) LDAP
10 3 (0.63%) CSS3
10 3 (0.63%) HTML5
10 3 (0.63%) JSON
10 3 (0.63%) Middleware
10 3 (0.63%) SAP PI
Miscellaneous
1 45 (9.45%) Management Information System
2 41 (8.61%) CMDB
3 18 (3.78%) Clustering
4 17 (3.57%) iPhone
4 17 (3.57%) Smartphone
5 14 (2.94%) Self-Motivation
6 12 (2.52%) Onboarding
7 11 (2.31%) Data Centre
7 11 (2.31%) PKI
8 9 (1.89%) Replication
9 8 (1.68%) Enterprise Software
9 8 (1.68%) Product Ownership
10 7 (1.47%) Legacy Systems
11 6 (1.26%) Distributed Systems
11 6 (1.26%) Mainframe
12 5 (1.05%) Cloud Native
12 5 (1.05%) Data Protection Act
13 4 (0.84%) Life Science
13 4 (0.84%) NHS
14 3 (0.63%) FMCG
Operating Systems
1 111 (23.32%) Windows
2 52 (10.92%) Linux
3 43 (9.03%) Windows Server
4 37 (7.77%) Windows 10
5 23 (4.83%) Red Hat Enterprise Linux
6 19 (3.99%) Mac OS
7 12 (2.52%) Solaris
8 9 (1.89%) Unix
9 7 (1.47%) Windows Server 2012
10 6 (1.26%) AIX
10 6 (1.26%) HPUX
11 4 (0.84%) Android
11 4 (0.84%) Apple iOS
11 4 (0.84%) Ubuntu
11 4 (0.84%) Windows 7
11 4 (0.84%) Windows Server 2016
12 2 (0.42%) CentOS
12 2 (0.42%) VMS
13 1 (0.21%) Windows Server 2019
Processes & Methodologies
1 263 (55.25%) ITIL
2 189 (39.71%) ITSM
3 118 (24.79%) Problem-Solving
4 109 (22.90%) Agile
5 74 (15.55%) Service Delivery
6 68 (14.29%) Continuous Improvement
6 68 (14.29%) Incident Management
7 67 (14.08%) Customer Service
8 65 (13.66%) Change Management
9 56 (11.76%) Stakeholder Management
10 46 (9.66%) Problem Management
11 43 (9.03%) Configuration Management
11 43 (9.03%) Project Management
12 40 (8.40%) Validation
13 38 (7.98%) System Testing
14 35 (7.35%) DevOps
15 34 (7.14%) CI/CD
15 34 (7.14%) NsoIT
15 34 (7.14%) Stakeholder Engagement
16 32 (6.72%) Computer Science
Programming Languages
1 40 (8.40%) PowerShell
2 34 (7.14%) Python
3 28 (5.88%) Bash
3 28 (5.88%) JavaScript
4 26 (5.46%) SQL
5 21 (4.41%) Java
6 13 (2.73%) C#
7 6 (1.26%) TypeScript
8 5 (1.05%) VB
8 5 (1.05%) VBScript
9 3 (0.63%) Shell Script
10 2 (0.42%) MUMPS
11 1 (0.21%) Bicep
11 1 (0.21%) Korn
11 1 (0.21%) PL/SQL
11 1 (0.21%) T-SQL
Qualifications
1 171 (35.92%) Security Cleared
2 130 (27.31%) SC Cleared
3 71 (14.92%) Degree
4 53 (11.13%) DV Cleared
5 52 (10.92%) ITIL Certification
6 29 (6.09%) VMware Certified Professional (VCP)
7 28 (5.88%) Cisco Certification
8 18 (3.78%) CCNP
9 16 (3.36%) ITIL Foundation Certificate
10 14 (2.94%) Master's Degree
10 14 (2.94%) Microsoft Certification
11 12 (2.52%) CCNA
12 11 (2.31%) Oracle Certification
13 10 (2.10%) Computer Science Degree
14 9 (1.89%) Azure Certification
14 9 (1.89%) OCA
14 9 (1.89%) RHCA
14 9 (1.89%) RHCE
15 7 (1.47%) PMI Certification
15 7 (1.47%) PMP
Quality Assurance & Compliance
1 28 (5.88%) SLA
2 13 (2.73%) QA
3 7 (1.47%) Disclosure Scotland
4 6 (1.26%) Accessibility
5 5 (1.05%) Data Quality
6 3 (0.63%) GxP
6 3 (0.63%) Sarbanes-Oxley
7 2 (0.42%) COBIT
7 2 (0.42%) GDPR
7 2 (0.42%) ISO/IEC 20000
7 2 (0.42%) PMO
8 1 (0.21%) NCSC
8 1 (0.21%) NIST
8 1 (0.21%) WCAG
System Software
1 54 (11.34%) VMware Infrastructure
2 52 (10.92%) Active Directory
3 19 (3.99%) Docker
4 16 (3.36%) Hyper-V
4 16 (3.36%) VMware NSX
5 14 (2.94%) VMware ESXi
6 4 (0.84%) BitLocker
6 4 (0.84%) Microsoft Virtual Server
6 4 (0.84%) Oracle RAC
6 4 (0.84%) Virtual Servers
7 3 (0.63%) Virtual Desktop
8 1 (0.21%) Virtual Machines
Systems Management
1 44 (9.24%) Ansible
2 32 (6.72%) Terraform
3 31 (6.51%) vCenter Server
4 29 (6.09%) Puppet
5 26 (5.46%) Kubernetes
6 19 (3.99%) SCCM
7 17 (3.57%) Jamf Pro
8 12 (2.52%) Progress Chef
9 11 (2.31%) Microsoft Intune
10 8 (1.68%) WSUS
11 7 (1.47%) Grafana
11 7 (1.47%) SCOM
12 6 (1.26%) Packer
13 4 (0.84%) Data Guard
13 4 (0.84%) NSN NetAct
13 4 (0.84%) Single Sign-On
14 3 (0.63%) Automic
14 3 (0.63%) Microsoft Clustering
14 3 (0.63%) Oracle Enterprise Manager
14 3 (0.63%) Oracle Flashback
Vendors
1 101 (21.22%) ServiceNow
2 99 (20.80%) Microsoft
3 57 (11.97%) VMware
4 36 (7.56%) Oracle
5 35 (7.35%) Cisco
6 31 (6.51%) Atlassian
7 22 (4.62%) SAP
8 18 (3.78%) Apple
9 16 (3.36%) Red Hat
9 16 (3.36%) Remedy
10 14 (2.94%) Google
11 11 (2.31%) BMC
12 9 (1.89%) Juniper
13 8 (1.68%) SolarWinds
14 7 (1.47%) Broadcom
14 7 (1.47%) IBM
15 6 (1.26%) Dell
16 5 (1.05%) Ericsson
16 5 (1.05%) HP
16 5 (1.05%) Sun