Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 52 70 71
Rank change year-on-year +18 +1 +10
Contract jobs citing Service Management 721 798 989
As % of all contract jobs advertised in the UK excluding London 3.49% 3.34% 3.20%
As % of the Processes & Methodologies category 4.12% 3.73% 3.60%
Number of daily rates quoted 519 579 661
10th Percentile £296 £200 £154
25th Percentile £425 £350 £300
Median daily rate (50th Percentile) £525 £475 £463
Median % change year-on-year +10.53% +2.70% +5.11%
75th Percentile £600 £589 £582
90th Percentile £717 £703 £668
UK median daily rate £525 £500 £518
% change year-on-year +5.00% -3.47% +9.05%
Number of hourly rates quoted 18 30 67
10th Percentile £12.53 £17.45 £11.36
25th Percentile £15.24 £18.60 £12.01
Median hourly rate £17.50 £51.75 £17.00
Median % change year-on-year -66.18% +204.41% -26.44%
75th Percentile £19.00 £65.00 £28.00
90th Percentile £26.65 £65.75 £46.88
UK median hourly rate £17.72 £55.00 £18.12
% change year-on-year -67.78% +203.62% -21.95%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,480 21,395 27,482
As % of all contract IT jobs advertised in the UK excluding London 84.68% 89.58% 88.94%
Number of daily rates quoted 10,444 14,842 19,202
10th Percentile £250 £256 £231
25th Percentile £375 £400 £385
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,054 1,309 1,355
10th Percentile £12.31 £11.00 £12.21
25th Percentile £15.24 £15.63 £14.00
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.98%
75th Percentile £60.75 £65.00 £46.36
90th Percentile £72.50 £73.75 £60.00
UK median hourly rate £35.96 £36.00 £25.00
% change year-on-year -0.11% +44.00% +2.04%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 6 May 2024.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 6 May 2024.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +43 192 £500 +11.11% 91
South East -8 167 £575 +19.79% 66
South West +30 152 £502 -12.78% 44
North West +33 104 £493 +12.05% 48
Yorkshire +27 79 £550 +15.79% 27
Scotland +3 77 £550 +22.22% 23
Midlands +25 73 £468 -10.95% 54
East of England -13 50 £525 +90.91% 26
West Midlands +23 47 £450 -5.26% 36
East Midlands +10 25 £500 -9.09% 17
Wales -3 14 £535 +16.30% 12
North East +20 12 £488 +57.26% 18
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (8.04%) Confluence
2 49 (6.80%) SharePoint
3 35 (4.85%) SharePoint Server
4 29 (4.02%) Microsoft Exchange
5 5 (0.69%) CMS
5 5 (0.69%) Skype for Business
6 4 (0.55%) IBM HTTP Server
6 4 (0.55%) WebSphere
6 4 (0.55%) WebSphere Application Server
6 4 (0.55%) WebSphere Portal
Applications
1 52 (7.21%) Microsoft Office
2 18 (2.50%) Microsoft Excel
3 8 (1.11%) Microsoft PowerPoint
4 2 (0.28%) Microsoft Project
5 1 (0.14%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 27 (3.74%) Remedy ITSM
2 7 (0.97%) SAP S/4HANA
3 4 (0.55%) Maximo
4 3 (0.42%) Remedy AR System
4 3 (0.42%) SAP ERP
5 2 (0.28%) Oracle Procure-to-Pay
5 2 (0.28%) SAP MM
6 1 (0.14%) Salesforce CRM
6 1 (0.14%) SAP PM
6 1 (0.14%) SAP Retail
6 1 (0.14%) Sparx Enterprise Architect
Cloud Services
1 104 (14.42%) Azure
2 67 (9.29%) Microsoft 365
3 43 (5.96%) AWS
4 36 (4.99%) Azure Stack
5 25 (3.47%) Entra ID
5 25 (3.47%) SaaS
6 24 (3.33%) Power Platform
7 19 (2.64%) Azure Monitor
8 17 (2.36%) Azure Storage
9 14 (1.94%) IaaS
10 11 (1.53%) OneDrive
11 9 (1.25%) Amazon EC2
11 9 (1.25%) GCP
11 9 (1.25%) PaaS
12 7 (0.97%) Azure DevOps
13 6 (0.83%) AWS CodeBuild
13 6 (0.83%) AWS CodeDeploy
13 6 (0.83%) AWS CodePipeline
13 6 (0.83%) OpenShift
13 6 (0.83%) Serverless
Communications & Networking
1 74 (10.26%) Firewall
2 36 (4.99%) BGP
3 25 (3.47%) DHCP
3 25 (3.47%) DNS
4 16 (2.22%) Network Security
5 14 (1.94%) LAN
6 13 (1.80%) WAN
7 11 (1.53%) VPN
8 9 (1.25%) Wireless
9 8 (1.11%) Cisco ASA
10 7 (0.97%) Skype
11 6 (0.83%) Cisco ISE
11 6 (0.83%) HTTP
11 6 (0.83%) VSAN
12 5 (0.69%) AMQP
12 5 (0.69%) HTTPS
13 3 (0.42%) TCP/IP
14 2 (0.28%) SMTP
14 2 (0.28%) Unified Communications
14 2 (0.28%) Wi-Fi
Database & Business Intelligence
1 23 (3.19%) Power BI
2 10 (1.39%) Amazon RDS
3 7 (0.97%) Relational Database
4 6 (0.83%) InfluxDB
5 5 (0.69%) Data Mining
5 5 (0.69%) GIS
5 5 (0.69%) Oracle Database
5 5 (0.69%) SQL Server
6 4 (0.55%) MariaDB
6 4 (0.55%) MySQL
6 4 (0.55%) Oracle Reports
7 3 (0.42%) Metadata
8 1 (0.14%) Amazon Aurora
8 1 (0.14%) Flink
8 1 (0.14%) NoSQL
8 1 (0.14%) PostgreSQL
8 1 (0.14%) RDBMS
8 1 (0.14%) Tableau
Development Applications
1 72 (9.99%) JIRA
2 11 (1.53%) Jenkins
3 7 (0.97%) Robot Framework
3 7 (0.97%) Sonatype Nexus
4 4 (0.55%) IBM UrbanCode
5 3 (0.42%) Cucumber
5 3 (0.42%) Selenium
5 3 (0.42%) WebDriver
6 2 (0.28%) Git
6 2 (0.28%) HP UFT
6 2 (0.28%) Hudson
6 2 (0.28%) LoadRunner
7 1 (0.14%) Axure RP
7 1 (0.14%) Gatling
7 1 (0.14%) GitLab
7 1 (0.14%) JMeter
7 1 (0.14%) webpack
General
1 305 (42.30%) Social Skills
2 111 (15.40%) Public Sector
3 95 (13.18%) Analytical Skills
4 78 (10.82%) Finance
5 34 (4.72%) Telecoms
6 28 (3.88%) Organisational Skills
7 25 (3.47%) Banking
8 24 (3.33%) Presentation Skills
9 23 (3.19%) Legal
10 13 (1.80%) Back Office
11 12 (1.66%) Retail
12 11 (1.53%) Manufacturing
13 10 (1.39%) Law
13 10 (1.39%) Marketing
14 7 (0.97%) Inclusion and Diversity
14 7 (0.97%) Influencing Skills
14 7 (0.97%) Military
15 6 (0.83%) Electronics
16 5 (0.69%) Documentation Skills
17 4 (0.55%) Publishing
Job Titles
1 126 (17.48%) Analyst
2 94 (13.04%) Architect
3 84 (11.65%) Service Manager
4 55 (7.63%) Service Architect
5 46 (6.38%) Service Analyst
6 38 (5.27%) Consultant
7 36 (4.99%) IT Manager
8 32 (4.44%) IT Services Manager
9 29 (4.02%) Lead
10 28 (3.88%) Service Desk Analyst
11 27 (3.74%) Senior
12 26 (3.61%) Developer
13 25 (3.47%) Support Engineer
14 23 (3.19%) Transition Manager
14 23 (3.19%) Windows Engineer
15 22 (3.05%) Service Transition Manager
16 21 (2.91%) Build Engineer
16 21 (2.91%) Windows Build Engineer
17 20 (2.77%) Incident Manager
18 19 (2.64%) Support Analyst
Libraries, Frameworks & Software Standards
1 33 (4.58%) Web Services
2 17 (2.36%) ARM Templates
2 17 (2.36%) REST
3 12 (1.66%) Middleware
4 11 (1.53%) SOAP
5 8 (1.11%) CSS
5 8 (1.11%) HTML
6 7 (0.97%) RabbitMQ
7 5 (0.69%) Flash
8 4 (0.55%) AngularJS
8 4 (0.55%) J2EE
8 4 (0.55%) RESTful
9 3 (0.42%) Gherkin
9 3 (0.42%) LDAP
9 3 (0.42%) React Native
9 3 (0.42%) XML
10 2 (0.28%) HTML5
10 2 (0.28%) OAuth
10 2 (0.28%) OpenID
10 2 (0.28%) SAML
Miscellaneous
1 77 (10.68%) Management Information System
2 42 (5.83%) PKI
3 37 (5.13%) CMDB
3 37 (5.13%) Private Cloud
4 29 (4.02%) Self-Motivation
5 28 (3.88%) Virtual Team
6 20 (2.77%) Data Centre
7 12 (1.66%) LIMS
7 12 (1.66%) Linux Command Line
8 11 (1.53%) Operational Technology
9 8 (1.11%) Clustering
10 5 (0.69%) SCADA
11 4 (0.55%) Driving Licence
11 4 (0.55%) Onboarding
11 4 (0.55%) Product Ownership
11 4 (0.55%) Public Cloud
12 3 (0.42%) Cyberattack
12 3 (0.42%) Digital Signage
12 3 (0.42%) Video\Live Streaming
13 2 (0.28%) Hedge funds
Operating Systems
1 130 (18.03%) Windows
2 58 (8.04%) Windows Server
3 48 (6.66%) Windows 10
4 47 (6.52%) Linux
5 44 (6.10%) Windows Server 2019
6 41 (5.69%) Windows Server 2016
7 23 (3.19%) Windows Server 2012
8 21 (2.91%) Windows NT
9 19 (2.64%) Apple iOS
10 11 (1.53%) Unix
11 7 (0.97%) Mac OS
12 4 (0.55%) Android
13 2 (0.28%) Windows 7
14 1 (0.14%) Red Hat Enterprise Linux
14 1 (0.14%) Solaris
14 1 (0.14%) Windows Server 2008
Processes & Methodologies
1 363 (50.35%) ITIL
2 250 (34.67%) ITSM
3 125 (17.34%) Agile
4 122 (16.92%) Problem-Solving
5 111 (15.40%) Service Delivery
6 98 (13.59%) Customer Service
7 83 (11.51%) Problem Management
8 81 (11.23%) Change Management
9 72 (9.99%) Continuous Improvement
10 69 (9.57%) Asset Management
11 58 (8.04%) Capacity Management
11 58 (8.04%) Incident Management
12 57 (7.91%) Release Management
13 54 (7.49%) Mentoring
13 54 (7.49%) Stakeholder Management
14 53 (7.35%) Project Management
15 48 (6.66%) Configuration Management
16 45 (6.24%) Roadmaps
17 44 (6.10%) Project Delivery
17 44 (6.10%) Service Design
Programming Languages
1 38 (5.27%) PowerShell
2 24 (3.33%) SQL
3 20 (2.77%) Java
4 18 (2.50%) C#
5 17 (2.36%) Bicep
5 17 (2.36%) Python
5 17 (2.36%) VB
5 17 (2.36%) VBScript
6 11 (1.53%) JavaScript
7 8 (1.11%) Swift
8 6 (0.83%) Go
8 6 (0.83%) Shell Script
9 4 (0.55%) Bash
9 4 (0.55%) C
10 1 (0.14%) TypeScript
Qualifications
1 332 (46.05%) Security Cleared
2 182 (25.24%) SC Cleared
3 158 (21.91%) DV Cleared
4 74 (10.26%) Degree
5 24 (3.33%) Microsoft Certification
6 23 (3.19%) ITIL Foundation Certificate
7 21 (2.91%) BPSS Clearance
7 21 (2.91%) Cisco Certification
8 17 (2.36%) ITIL Certification
9 10 (1.39%) CCNA
10 9 (1.25%) CCNP
10 9 (1.25%) MCP
11 7 (0.97%) Computer Science Degree
12 6 (0.83%) MCSE
13 5 (0.69%) CCSA
13 5 (0.69%) JNCIA
13 5 (0.69%) Master's Degree
13 5 (0.69%) VMware Certified Professional (VCP)
14 4 (0.55%) Chartered Engineer
15 3 (0.42%) HNC
Quality Assurance & Compliance
1 41 (5.69%) SLA
2 36 (4.99%) Government Security Classifications
2 36 (4.99%) QA
3 22 (3.05%) ISO/IEC 20000
4 17 (2.36%) ISO/IEC 27001
5 13 (1.80%) JSP 440
6 12 (1.66%) Data Quality
7 9 (1.25%) Disclosure Scotland
8 7 (0.97%) RMADS
9 6 (0.83%) Cyber Essentials
10 5 (0.69%) Accessibility
11 4 (0.55%) GDPR
11 4 (0.55%) NIST
12 3 (0.42%) COBIT
12 3 (0.42%) NCSC
13 2 (0.28%) ISO 9001
14 1 (0.14%) GxP
14 1 (0.14%) PCI DSS
14 1 (0.14%) Sarbanes-Oxley
14 1 (0.14%) WCAG
System Software
1 81 (11.23%) Active Directory
2 22 (3.05%) Virtual Desktop
2 22 (3.05%) VMware Infrastructure
3 21 (2.91%) Firmware
4 18 (2.50%) Virtual Machines
5 9 (1.25%) Docker
6 7 (0.97%) VMware NSX
7 6 (0.83%) VMware ESXi
8 3 (0.42%) Microsoft Virtual Server
8 3 (0.42%) Virtual Servers
8 3 (0.42%) vSphere
9 1 (0.14%) Hyper-V
9 1 (0.14%) NFS
Systems Management
1 54 (7.49%) SCCM
2 46 (6.38%) SCOM
3 40 (5.55%) WSUS
4 33 (4.58%) Microsoft Intune
5 28 (3.88%) Kubernetes
6 26 (3.61%) Terraform
7 21 (2.91%) Sysprep
8 19 (2.64%) Active Directory Federation Services
9 17 (2.36%) Ansible
10 15 (2.08%) OPNET
11 7 (0.97%) Progress Chef
12 6 (0.83%) Grafana
12 6 (0.83%) Prometheus
12 6 (0.83%) Systems Management Server (SMS)
12 6 (0.83%) vCenter Server
13 5 (0.69%) Docker Swarm
13 5 (0.69%) IBM BigFix
13 5 (0.69%) Single Sign-On
13 5 (0.69%) Tivoli
14 2 (0.28%) Jamf Pro
Vendors
1 173 (23.99%) Microsoft
2 123 (17.06%) ServiceNow
3 51 (7.07%) Atlassian
4 33 (4.58%) Remedy
5 25 (3.47%) Cisco
6 23 (3.19%) VMware
7 22 (3.05%) Oracle
8 14 (1.94%) BMC
8 14 (1.94%) SAP
9 11 (1.53%) InterSystems
10 10 (1.39%) Okta
11 8 (1.11%) Google
11 8 (1.11%) Palo Alto
12 7 (0.97%) Apple
12 7 (0.97%) CheckPoint
12 7 (0.97%) Juniper
13 6 (0.83%) Blue Coat
14 5 (0.69%) Dell
14 5 (0.69%) Sage
14 5 (0.69%) SolarWinds