Customer Service Specialist Contract Job Trends in the UK excluding London

Customer Service Specialist
UK > UK excluding London

The median Customer Service Specialist daily rate in the UK excluding London is £450, according to job vacancies posted in the 6 months leading up to 15 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
15 Dec 2025
Same period 2024 Same period 2023
Rank 403 - -
Rank change year-on-year - - -
Contract jobs requiring a Customer Service Specialist 1 0 0
As % of all contract jobs in the UK excluding London 0.006% - -
As % of the Job Titles category 0.006% - -
Number of daily rates quoted 1 0 0
10th Percentile - - -
25th Percentile £425 - -
Median daily rate (50th Percentile) £450 - -
75th Percentile £475 - -
90th Percentile - - -
UK median daily rate £450 - -

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 16,195 13,842 18,500
% of contract IT jobs with a recognized job title 90.11% 92.34% 93.57%
Number of daily rates quoted 9,966 8,237 12,087
10th Percentile £210 £213 £213
25th Percentile £365 £363 £381
Median daily rate (50th Percentile) £475 £490 £500
Median % change year-on-year -3.06% -2.00% -
75th Percentile £575 £594 £600
90th Percentile £675 £676 £688
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,629 822 1,207
10th Percentile £13.80 £15.36 £14.36
25th Percentile £17.30 £20.26 £18.50
Median hourly rate £25.15 £32.50 £45.00
Median % change year-on-year -22.62% -27.78% +80.00%
75th Percentile £57.50 £64.67 £65.00
90th Percentile £70.77 £71.25 £77.50
UK median hourly rate £25.25 £34.00 £44.75
% change year-on-year -25.74% -24.02% +46.72%

Customer Service Specialist
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings featuring 'Customer Service Specialist' in the job title relative to all contract IT jobs advertised in the UK excluding London.

Customer Service Specialist job vacancy trend in the UK excluding London

Customer Service Specialist
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for Customer Service Specialist job vacancies in the UK excluding London.

Contractor hourly rate distribution trend for Customer Service Specialist job vacancies in the UK excluding London

Customer Service Specialist
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service Specialist within the UK excluding London region over the 6 months to 15 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West - 1 £450 -
North of England - 1 £450 -
Customer Service Specialist
UK

Customer Service Specialist Skill Set
Top 19 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 15 December 2025, Customer Service Specialist contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Customer Service Specialist in the job title.

1 1 (100.00%) Analytics
1 1 (100.00%) Build Automation
1 1 (100.00%) Chatbot
1 1 (100.00%) CMS
1 1 (100.00%) Conversational UI
1 1 (100.00%) Copilot Studio
1 1 (100.00%) CRM
1 1 (100.00%) Customer Service
1 1 (100.00%) DataOps
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Dynamics CRM
1 1 (100.00%) JavaScript
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Copilot
1 1 (100.00%) Power Automate
1 1 (100.00%) Power Platform
1 1 (100.00%) SharePoint
1 1 (100.00%) Task Automation

Customer Service Specialist Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) CMS
1 1 (100.00%) SharePoint
Applications
1 1 (100.00%) Chatbot
Business Applications
1 1 (100.00%) Dynamics CRM
Cloud Services
1 1 (100.00%) Copilot Studio
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Copilot
1 1 (100.00%) Power Automate
1 1 (100.00%) Power Platform
General
1 1 (100.00%) Public Sector
1 1 (100.00%) Social Skills
Processes & Methodologies
1 1 (100.00%) Analytics
1 1 (100.00%) Build Automation
1 1 (100.00%) Conversational UI
1 1 (100.00%) CRM
1 1 (100.00%) Customer Service
1 1 (100.00%) DataOps
1 1 (100.00%) Task Automation
Programming Languages
1 1 (100.00%) JavaScript
Vendors
1 1 (100.00%) Microsoft