Period
to 23 October 2018

The median contractor rate for a 2nd Line Desktop Support Analyst was £170 per day in advertised job vacancies during the 6 months to 23 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support Analyst
UK
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 822 861 858
Rank change year-on-year +39 -3 -18
Contract jobs requiring a 2nd Line Desktop Support Analyst 65 22 39
As % of all contract IT jobs advertised in the UK 0.063% 0.022% 0.037%
As % of the Job Titles category 0.066% 0.023% 0.039%
Number of daily rates quoted 25 18 25
UK median daily rate £170 £141 £165
Median daily rate % change year-on-year +20.35% -14.39% +3.13%
10th Percentile £145 £129 £103
90th Percentile £239 £181 £200
UK excluding London median daily rate £200 £143 £115
% change year-on-year +40.35% +23.91% -23.33%
Number of hourly rates quoted 5 2 4
UK median hourly rate £14.05 £20.50 £14.53
Median hourly rate % change year-on-year -31.46% +41.06% -12.45%
10th Percentile £13.40 £20.10 £11.62
90th Percentile £18.55 £20.90 £14.91
UK excluding London median hourly rate £14.05 £20.50 £14.53
% change year-on-year -31.46% +41.06% -12.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,006 95,137 99,937
% of contract IT jobs with a recognized job title 94.74% 94.95% 94.82%
Number of daily rates quoted 64,458 62,516 65,127
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.25%
10th Percentile £268 £263 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £418 £400 £390
% change year-on-year +4.38% +2.56% +4.00%
Number of hourly rates quoted 3,140 2,832 3,269
UK median hourly rate £17.99 £18.70 £18.00
Median hourly rate % change year-on-year -3.82% +3.89% -
10th Percentile £11.00 £10.75 £10.49
90th Percentile £48.75 £48.75 £47.05
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support Analyst.

Contractor daily rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support Analyst over the 6 months to 23 October 2018.

Contractor daily rate histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support Analyst.

Contractor hourly rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 62 £170 +19.30% 2
UK excluding London +22 43 £200 +40.35% 2
London +3 21 £165 +17.86%
East of England +25 15 £203 -
South East -3 14 £215 +52.21% 2
North of England -4 8 £200 -
North West -5 7 - -
South West -17 2 - -
Scotland -19 2 £141 +8.27%
East Midlands - 2 - -
Midlands - 2 - -
Yorkshire - 1 £200 -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2018, 2nd Line Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 57 (87.69%) Windows
2 54 (83.08%) Active Directory
3 17 (26.15%) Office 365
4 13 (20.00%) Microsoft
5 10 (15.38%) ITIL
5 10 (15.38%) Windows Server
6 9 (13.85%) Microsoft Office
6 9 (13.85%) Windows 7
7 7 (10.77%) Windows 10
7 7 (10.77%) Windows XP
7 7 (10.77%) VPN
7 7 (10.77%) Citrix
8 6 (9.23%) Windows Server 2012
8 6 (9.23%) Windows Server 2008
9 5 (7.69%) HP
9 5 (7.69%) Symantec
9 5 (7.69%) Norton AntiVirus
9 5 (7.69%) Sophos
10 4 (6.15%) VMware
10 4 (6.15%) Apple
10 4 (6.15%) Microsoft Certification
10 4 (6.15%) DNS
10 4 (6.15%) SLA
10 4 (6.15%) MS Exchange
10 4 (6.15%) SharePoint
10 4 (6.15%) DHCP
10 4 (6.15%) MCP
10 4 (6.15%) Linux
10 4 (6.15%) Incident Management
11 3 (4.62%) ConnectWise

2nd Line Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.15%) MS Exchange
1 4 (6.15%) SharePoint
2 2 (3.08%) Exchange Server 2013
2 2 (3.08%) Skype for Business
Applications
1 9 (13.85%) Microsoft Office
2 1 (1.54%) Microsoft Excel
Business Applications
1 1 (1.54%) Dynamics CRM
Cloud Services
1 17 (26.15%) Office 365
2 3 (4.62%) Microsoft Azure
3 2 (3.08%) Mimecast
4 1 (1.54%) Adobe Creative Cloud
4 1 (1.54%) Dynamics 365
Communications & Networking
1 7 (10.77%) VPN
2 4 (6.15%) DHCP
2 4 (6.15%) DNS
3 3 (4.62%) IPsec
3 3 (4.62%) PPTP
3 3 (4.62%) Skype
3 3 (4.62%) VoIP
3 3 (4.62%) Wi-Fi
4 2 (3.08%) Firewall
4 2 (3.08%) LAN
4 2 (3.08%) Remote Desktop
4 2 (3.08%) WAN
5 1 (1.54%) Broadband
5 1 (1.54%) Internet
5 1 (1.54%) Intranet
5 1 (1.54%) PBX
5 1 (1.54%) SMS
Database & Business Intelligence
1 1 (1.54%) MS Access
Development Applications
1 2 (3.08%) JIRA
General
1 3 (4.62%) Finance
1 3 (4.62%) Manufacturing
2 2 (3.08%) Back Office
3 1 (1.54%) Financial Institution
3 1 (1.54%) Legal
3 1 (1.54%) Multimedia
3 1 (1.54%) Retail
Miscellaneous
1 3 (4.62%) Enterprise Software
1 3 (4.62%) Life Science
1 3 (4.62%) Smartphone
2 1 (1.54%) Data Centre
2 1 (1.54%) Fat Client
2 1 (1.54%) iPad
2 1 (1.54%) iPhone
2 1 (1.54%) Management Information System
2 1 (1.54%) NHS
2 1 (1.54%) Thin Client
2 1 (1.54%) Video Conferencing
Operating Systems
1 57 (87.69%) Windows
2 10 (15.38%) Windows Server
3 9 (13.85%) Windows 7
4 7 (10.77%) Windows 10
4 7 (10.77%) Windows XP
5 6 (9.23%) Windows Server 2008
5 6 (9.23%) Windows Server 2012
6 4 (6.15%) Linux
7 3 (4.62%) Apple iOS
7 3 (4.62%) Mac OS X
8 2 (3.08%) Android
8 2 (3.08%) Windows Server 2003
Processes & Methodologies
1 10 (15.38%) ITIL
2 4 (6.15%) Incident Management
3 3 (4.62%) Information Security
3 3 (4.62%) Investment Management
3 3 (4.62%) Service Delivery
3 3 (4.62%) Ticket Management
4 2 (3.08%) Application Packaging
4 2 (3.08%) Asset Management
4 2 (3.08%) Cybersecurity
4 2 (3.08%) Data Protection
5 1 (1.54%) Benchmarking
5 1 (1.54%) Coaching
5 1 (1.54%) CRM
5 1 (1.54%) Customer Requirements
5 1 (1.54%) Fund Management
5 1 (1.54%) Migration
5 1 (1.54%) Problem Management
5 1 (1.54%) Problem-Solving
5 1 (1.54%) Risk Analysis
5 1 (1.54%) Time Management
Programming Languages
1 1 (1.54%) Perl
1 1 (1.54%) Python
Qualifications
1 4 (6.15%) MCP
1 4 (6.15%) Microsoft Certification
2 3 (4.62%) DBS Check
2 3 (4.62%) ITIL Foundation Certificate
2 3 (4.62%) MCSA
2 3 (4.62%) Security Cleared
3 2 (3.08%) CHECK Team Member
3 2 (3.08%) SC Cleared
4 1 (1.54%) A+ Certification
4 1 (1.54%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.15%) SLA
2 3 (4.62%) ISO/IEC 27001
System Software
1 54 (83.08%) Active Directory
2 3 (4.62%) Terminal Services
3 1 (1.54%) Hyper-V
3 1 (1.54%) VMware Infrastructure
Systems Management
1 5 (7.69%) Norton AntiVirus
2 3 (4.62%) SCCM
3 2 (3.08%) Backup Exec
3 2 (3.08%) Symantec Endpoint Protection
4 1 (1.54%) AirWatch
4 1 (1.54%) McAfee ePO
4 1 (1.54%) Microsoft Intune
4 1 (1.54%) Systems Management Server (SMS)
Vendors
1 13 (20.00%) Microsoft
2 7 (10.77%) Citrix
3 5 (7.69%) HP
3 5 (7.69%) Sophos
3 5 (7.69%) Symantec
4 4 (6.15%) Apple
4 4 (6.15%) VMware
5 3 (4.62%) ConnectWise
6 2 (3.08%) Altiris
6 2 (3.08%) Bloomberg
6 2 (3.08%) Fidessa
6 2 (3.08%) McAfee
6 2 (3.08%) Veeam
7 1 (1.54%) Adobe
7 1 (1.54%) Cisco
7 1 (1.54%) Polycom
7 1 (1.54%) ServiceNow