Period
to 19 November 2017

The median contractor rate for a 2nd Line Desktop Support Analyst was £144 per day in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support Analyst
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 844 857 833
Rank change year-on-year +13 -24 -51
Contract jobs requiring a 2nd Line Desktop Support Analyst 31 39 59
As % of all contract IT jobs advertised in the UK 0.031% 0.037% 0.051%
As % of the Job Titles category 0.032% 0.039% 0.054%
Number of daily rates quoted 24 27 34
UK median daily rate £144 £165 £165
Median daily rate % change year-on-year -12.88% - +6.45%
10th Percentile £128 £103 £121
90th Percentile £195 £216 £210
UK excluding London median daily rate £141 £115 £170
% change year-on-year +22.83% -32.35% +9.68%
Number of hourly rates quoted 4 5 16
UK median hourly rate £20.00 £14.57 £17.88
Median hourly rate % change year-on-year +37.32% -18.52% +6.72%
10th Percentile £17.20 £11.99 £15.00
90th Percentile £22.63 £118.47 £28.05
UK excluding London median hourly rate £21.25 £14.53 £17.05
% change year-on-year +46.22% -14.77% +31.15%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96141 99356 108750
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.89%
Number of daily rates quoted 63392 64835 69190
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.17% +4.41% +3.73%
Number of hourly rates quoted 2869 3292 4137
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.38 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support Analyst.

Contractor daily rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support Analyst over the 6 months to 19 November 2017.

Contractor daily rate histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support Analyst.

Contractor hourly rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 29 £145 -12.12% 1
London -25 19 £161 -15.13% 1
UK excluding London +14 12 £141 +22.83%
South East +8 7 £143 +35.71%
East of England - 2 £120 -
South West +4 1 £150 -16.67%
Wales - 1 - -
Scotland - 1 £130 -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, 2nd Line Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support Analyst in the job title.

1 20 (64.52%) Windows
2 19 (61.29%) Active Directory
3 17 (54.84%) Microsoft
4 14 (45.16%) Microsoft Office
5 11 (35.48%) ITIL
6 9 (29.03%) Office 365
7 8 (25.81%) Windows 10
7 8 (25.81%) Windows 7
8 7 (22.58%) Analytical Skills
8 7 (22.58%) SCCM
9 6 (19.35%) LAN
9 6 (19.35%) WAN
10 5 (16.13%) Cisco
10 5 (16.13%) TCP/IP
10 5 (16.13%) Citrix
10 5 (16.13%) Finance
10 5 (16.13%) Video Conferencing
11 4 (12.90%) Skype
11 4 (12.90%) AirWatch
11 4 (12.90%) Microsoft Data Protection Manager
11 4 (12.90%) Windows Vista
11 4 (12.90%) IP Telephony
11 4 (12.90%) Software Deployment
11 4 (12.90%) Skype for Business
11 4 (12.90%) Windows Server 2008
11 4 (12.90%) CommVault
12 3 (9.68%) MS Exchange
12 3 (9.68%) Windows Server 2003
12 3 (9.68%) Problem Management
12 3 (9.68%) Windows Server 2012

2nd Line Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.90%) Skype for Business
2 3 (9.68%) MS Exchange
3 2 (6.45%) SharePoint
4 1 (3.23%) Blackberry Enterprise Server
4 1 (3.23%) Exchange Server 2013
4 1 (3.23%) SharePoint 2013
Applications
1 14 (45.16%) Microsoft Office
2 1 (3.23%) Microsoft Excel
2 1 (3.23%) Microsoft PowerPoint
2 1 (3.23%) Microsoft Project
2 1 (3.23%) MS Visio
Cloud Services
1 9 (29.03%) Office 365
2 1 (3.23%) Amazon AWS
Communications & Networking
1 6 (19.35%) LAN
1 6 (19.35%) WAN
2 5 (16.13%) TCP/IP
3 4 (12.90%) IP Telephony
3 4 (12.90%) Skype
4 3 (9.68%) Network Security
5 2 (6.45%) DHCP
5 2 (6.45%) DNS
5 2 (6.45%) Firewall
5 2 (6.45%) Internet
5 2 (6.45%) Intranet
5 2 (6.45%) Remote Desktop
5 2 (6.45%) VPN
6 1 (3.23%) 4G
6 1 (3.23%) ADSL
6 1 (3.23%) ISDN
6 1 (3.23%) PSTN
6 1 (3.23%) Wireless
General
1 5 (16.13%) Finance
2 2 (6.45%) Retail
3 1 (3.23%) Law
Libraries, Frameworks & Software Standards
1 1 (3.23%) COM
1 1 (3.23%) Web Services
Miscellaneous
1 7 (22.58%) Analytical Skills
2 5 (16.13%) Video Conferencing
3 1 (3.23%) Blackberry
3 1 (3.23%) Computer Science
3 1 (3.23%) Handset
3 1 (3.23%) IBM Mainframe
3 1 (3.23%) iPhone
3 1 (3.23%) Mainframe
3 1 (3.23%) Management Information System
3 1 (3.23%) NHS
Operating Systems
1 20 (64.52%) Windows
2 8 (25.81%) Windows 10
2 8 (25.81%) Windows 7
3 4 (12.90%) Windows Server 2008
3 4 (12.90%) Windows Vista
4 3 (9.68%) Windows Server
4 3 (9.68%) Windows Server 2003
4 3 (9.68%) Windows Server 2012
5 2 (6.45%) Mac OS X
5 2 (6.45%) Windows 8
6 1 (3.23%) NetWare
6 1 (3.23%) Unix
6 1 (3.23%) Windows XP
Processes & Methodologies
1 11 (35.48%) ITIL
2 4 (12.90%) Software Deployment
3 3 (9.68%) Problem Management
4 2 (6.45%) Continuous Improvement
4 2 (6.45%) ITIL V3
4 2 (6.45%) Service Management
5 1 (3.23%) Analytical Thinking
5 1 (3.23%) Business Continuity
5 1 (3.23%) Business Continuity Planning
5 1 (3.23%) Configuration Management
5 1 (3.23%) Disaster Recovery
5 1 (3.23%) Incident Management
5 1 (3.23%) Line Management
5 1 (3.23%) Patch Management
5 1 (3.23%) PDM
5 1 (3.23%) Service Delivery
5 1 (3.23%) Stakeholder Management
Programming Languages
1 2 (6.45%) SQL
Qualifications
1 2 (6.45%) DBS Check
1 2 (6.45%) Microsoft Certification
2 1 (3.23%) Computer Science Degree
2 1 (3.23%) Degree
2 1 (3.23%) ITIL Foundation Certificate
2 1 (3.23%) MCSE
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 19 (61.29%) Active Directory
2 1 (3.23%) Terminal Services
2 1 (3.23%) VMware Infrastructure
Systems Management
1 7 (22.58%) SCCM
2 4 (12.90%) AirWatch
2 4 (12.90%) Microsoft Data Protection Manager
3 2 (6.45%) Systems Management Server (SMS)
4 1 (3.23%) Backup Exec
4 1 (3.23%) DameWare
4 1 (3.23%) HP Data Protector
4 1 (3.23%) NetBackup
4 1 (3.23%) Symantec Endpoint Protection
Vendors
1 17 (54.84%) Microsoft
2 5 (16.13%) Cisco
2 5 (16.13%) Citrix
3 4 (12.90%) CommVault
4 2 (6.45%) Apple
4 2 (6.45%) Avaya
4 2 (6.45%) ServiceNow
4 2 (6.45%) VMware
5 1 (3.23%) Altiris
5 1 (3.23%) HP
5 1 (3.23%) IBM
5 1 (3.23%) Juniper
5 1 (3.23%) LANDesk
5 1 (3.23%) Meraki
5 1 (3.23%) Sage
5 1 (3.23%) Symantec
5 1 (3.23%) Veeam