Period
to 21 April 2018

The median contractor rate for a 2nd Line Desktop Support Analyst was £188 per day in advertised job vacancies during the 6 months to 21 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support Analyst
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 846 814 839
Rank change year-on-year -32 +25 -46
Contract jobs requiring a 2nd Line Desktop Support Analyst 34 27 44
As % of all contract IT jobs advertised in the UK 0.034% 0.029% 0.041%
As % of the Job Titles category 0.035% 0.031% 0.043%
Number of daily rates quoted 23 17 26
UK median daily rate £188 £188 £155
Median daily rate % change year-on-year - +20.97% -5.34%
10th Percentile £126 £123 £126
90th Percentile £248 £253 £263
UK excluding London median daily rate £174 £150 £140
% change year-on-year +15.83% +7.14% -15.15%
Number of hourly rates quoted 5 5 5
UK median hourly rate £20.00 £23.00 £17.50
Median hourly rate % change year-on-year -13.04% +31.43% +5.42%
10th Percentile £16.00 £19.10 £16.05
90th Percentile £22.65 £122.30 £25.00
UK excluding London median hourly rate £21.25 £24.00 £17.00
% change year-on-year -11.46% +41.18% +3.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,028 87,287 101,432
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,193 56,709 65,411
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,316
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support Analyst.

Contractor daily rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support Analyst over the 6 months to 21 April 2018.

Contractor daily rate histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support Analyst.

Contractor hourly rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 31 £188 -6.25% 6
UK excluding London -25 18 £174 +15.83% 5
London -51 16 £190 -15.56% 1
South East -10 12 £160 -7.91% 4
Scotland -35 2 - -
East of England -7 1 £120 -
Yorkshire -10 1 £350 +180.00%
North of England -15 1 £350 +180.00%
Midlands - 1 £250 - 1
Wales - 1 - -
West Midlands - 1 £250 -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 April 2018, 2nd Line Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 26 (76.47%) Windows
2 22 (64.71%) Active Directory
3 16 (47.06%) ITIL
4 15 (44.12%) Microsoft Office
4 15 (44.12%) Windows 7
5 14 (41.18%) Microsoft
6 11 (32.35%) Office 365
6 11 (32.35%) SCCM
7 9 (26.47%) Windows 10
8 8 (23.53%) Windows Server 2008
9 7 (20.59%) Problem-Solving
9 7 (20.59%) Microsoft Certification
9 7 (20.59%) Windows Server 2012
9 7 (20.59%) Analytical Skills
10 6 (17.65%) MS Exchange
10 6 (17.65%) Windows Server
11 5 (14.71%) LAN
11 5 (14.71%) WAN
11 5 (14.71%) TCP/IP
11 5 (14.71%) VPN
11 5 (14.71%) Citrix
11 5 (14.71%) Apple
11 5 (14.71%) Skype
11 5 (14.71%) Software Deployment
12 4 (11.76%) Skype for Business
12 4 (11.76%) Problem Management
12 4 (11.76%) iPhone
12 4 (11.76%) Retail
12 4 (11.76%) Windows Server 2003
12 4 (11.76%) SLA

2nd Line Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) MS Exchange
2 4 (11.76%) Skype for Business
3 3 (8.82%) Exchange Server 2013
3 3 (8.82%) SharePoint
4 2 (5.88%) SharePoint 2013
5 1 (2.94%) Exchange Server 2007
Applications
1 15 (44.12%) Microsoft Office
2 2 (5.88%) Microsoft Excel
2 2 (5.88%) Microsoft PowerPoint
3 1 (2.94%) Microsoft Project
3 1 (2.94%) MS Visio
Cloud Services
1 11 (32.35%) Office 365
2 1 (2.94%) Amazon AWS
Communications & Networking
1 5 (14.71%) LAN
1 5 (14.71%) Skype
1 5 (14.71%) TCP/IP
1 5 (14.71%) VPN
1 5 (14.71%) WAN
2 4 (11.76%) DHCP
3 2 (5.88%) 4G
3 2 (5.88%) DNS
3 2 (5.88%) Intranet
3 2 (5.88%) IP Telephony
3 2 (5.88%) Network Security
3 2 (5.88%) VoIP
4 1 (2.94%) Ethernet
4 1 (2.94%) Firewall
General
1 4 (11.76%) Retail
2 3 (8.82%) Finance
3 2 (5.88%) Law
3 2 (5.88%) Marketing
3 2 (5.88%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (5.88%) Software Packaging
2 1 (2.94%) COM
2 1 (2.94%) Web Services
Miscellaneous
1 7 (20.59%) Analytical Skills
2 4 (11.76%) iPhone
3 3 (8.82%) Blackberry
3 3 (8.82%) Computer Science
4 2 (5.88%) Handset
4 2 (5.88%) iPad
4 2 (5.88%) Video Conferencing
5 1 (2.94%) BYOD
5 1 (2.94%) Fat Client
5 1 (2.94%) Management Information System
5 1 (2.94%) NHS
5 1 (2.94%) Self-Motivation
5 1 (2.94%) Smartphone
5 1 (2.94%) Thin Client
Operating Systems
1 26 (76.47%) Windows
2 15 (44.12%) Windows 7
3 9 (26.47%) Windows 10
4 8 (23.53%) Windows Server 2008
5 7 (20.59%) Windows Server 2012
6 6 (17.65%) Windows Server
7 4 (11.76%) Windows Server 2003
8 3 (8.82%) Android
9 2 (5.88%) Windows Vista
10 1 (2.94%) Mac OS
10 1 (2.94%) Windows XP
Processes & Methodologies
1 16 (47.06%) ITIL
2 7 (20.59%) Problem-Solving
3 5 (14.71%) Software Deployment
4 4 (11.76%) Problem Management
5 3 (8.82%) Asset Management
6 2 (5.88%) Change Management
6 2 (5.88%) Incident Management
6 2 (5.88%) PDM
6 2 (5.88%) Security Patching
6 2 (5.88%) Service Delivery
6 2 (5.88%) Virtual Environments
7 1 (2.94%) Business Continuity
7 1 (2.94%) Business Continuity Planning
7 1 (2.94%) Disaster Recovery
7 1 (2.94%) Line Management
7 1 (2.94%) Migration
7 1 (2.94%) Quality Management
7 1 (2.94%) Risk Management
7 1 (2.94%) Service Management
7 1 (2.94%) Stakeholder Management
Programming Languages
1 2 (5.88%) SQL
Qualifications
1 7 (20.59%) Microsoft Certification
2 4 (11.76%) MCSA
3 3 (8.82%) Degree
3 3 (8.82%) ITIL Foundation Certificate
3 3 (8.82%) MCSE
4 2 (5.88%) MCITP
4 2 (5.88%) SC Cleared
4 2 (5.88%) Security Cleared
5 1 (2.94%) Computer Science Degree
Quality Assurance & Compliance
1 4 (11.76%) SLA
System Software
1 22 (64.71%) Active Directory
2 2 (5.88%) VMware Infrastructure
2 2 (5.88%) VMware Workstation
3 1 (2.94%) Terminal Services
3 1 (2.94%) Virtual Machines
Systems Management
1 11 (32.35%) SCCM
2 2 (5.88%) AirWatch
2 2 (5.88%) Microsoft Data Protection Manager
3 1 (2.94%) NetBackup
3 1 (2.94%) Systems Management Server (SMS)
Vendors
1 14 (41.18%) Microsoft
2 5 (14.71%) Apple
2 5 (14.71%) Citrix
3 4 (11.76%) Cisco
4 3 (8.82%) Avaya
5 2 (5.88%) CommVault
5 2 (5.88%) MobileIron
5 2 (5.88%) Sage
5 2 (5.88%) VMware
6 1 (2.94%) Google
6 1 (2.94%) Ivanti
6 1 (2.94%) Meraki
6 1 (2.94%) Symantec