Period
to 19 July 2018

The median contractor rate for a 2nd Line Desktop Support Analyst was £170 per day in advertised job vacancies during the 6 months to 19 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support Analyst
UK
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 839 806 870
Rank change year-on-year -33 +64 -57
Contract jobs requiring a 2nd Line Desktop Support Analyst 47 26 35
As % of all contract IT jobs advertised in the UK 0.045% 0.027% 0.032%
As % of the Job Titles category 0.048% 0.029% 0.033%
Number of daily rates quoted 25 17 19
UK median daily rate £170 £150 £138
Median daily rate % change year-on-year +13.33% +9.09% -17.29%
10th Percentile £133 £122 £105
90th Percentile £250 £240 £238
UK excluding London median daily rate £195 £141 £133
% change year-on-year +38.05% +6.60% -20.30%
Number of hourly rates quoted 2 6 1
UK median hourly rate £14.00 £20.50 £17.00
Median hourly rate % change year-on-year -31.71% +20.59% +2.41%
10th Percentile £13.10 £19.25 £16.50
90th Percentile £15.70 £23.75 £17.50
UK excluding London median hourly rate £14.00 £21.00 £17.00
% change year-on-year -33.33% +23.53% +3.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,147 90,386 104,656
% of contract IT jobs with a recognized job title 94.86% 94.93% 95.06%
Number of daily rates quoted 64,297 58,570 68,073
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £269 £263 £256
90th Percentile £638 £618 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,163 2,922 3,150
UK median hourly rate £18.50 £18.70 £19.00
Median hourly rate % change year-on-year -1.06% -1.59% +8.57%
10th Percentile £11.00 £10.75 £10.38
90th Percentile £48.75 £50.00 £47.40
UK excluding London median hourly rate £17.50 £17.77 £19.00
% change year-on-year -1.52% -6.47% +11.76%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support Analyst.

Contractor daily rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support Analyst over the 6 months to 19 July 2018.

Contractor daily rate histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support Analyst.

Contractor hourly rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 46 £170 +12.40% 12
UK excluding London +3 29 £195 +38.05% 10
London -27 17 £170 +2.26% 2
South East +4 13 £160 +12.28% 4
North of England -13 6 £275 +120.00% 3
East of England +2 5 - - 3
North West -12 4 - - 2
Midlands - 3 £250 -
South West +7 2 - -
Yorkshire -21 2 £275 +120.00% 1
East Midlands - 2 - -
West Midlands - 1 £250 -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 July 2018, 2nd Line Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 42 (89.36%) Windows
2 40 (85.11%) Active Directory
3 18 (38.30%) Office 365
4 15 (31.91%) Microsoft
5 13 (27.66%) Windows 7
6 12 (25.53%) Microsoft Office
6 12 (25.53%) ITIL
7 9 (19.15%) Windows Server
8 8 (17.02%) Windows XP
9 7 (14.89%) Citrix
9 7 (14.89%) Windows 10
9 7 (14.89%) SCCM
10 6 (12.77%) Windows Server 2012
11 5 (10.64%) Windows Server 2008
11 5 (10.64%) VPN
12 4 (8.51%) HP
12 4 (8.51%) Windows Server 2003
12 4 (8.51%) Microsoft Certification
12 4 (8.51%) DHCP
12 4 (8.51%) Security Cleared
12 4 (8.51%) Retail
12 4 (8.51%) Smartphone
13 3 (6.38%) Problem-Solving
13 3 (6.38%) Asset Management
13 3 (6.38%) Android
13 3 (6.38%) iPhone
13 3 (6.38%) SC Cleared
13 3 (6.38%) Life Science
13 3 (6.38%) Software Deployment
13 3 (6.38%) Apple iOS

2nd Line Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) MS Exchange
2 1 (2.13%) Exchange Server 2007
2 1 (2.13%) SharePoint
2 1 (2.13%) Skype for Business
Applications
1 12 (25.53%) Microsoft Office
2 1 (2.13%) Microsoft Excel
Business Applications
1 1 (2.13%) Dynamics CRM
Cloud Services
1 18 (38.30%) Office 365
2 1 (2.13%) Adobe Creative Cloud
2 1 (2.13%) Dynamics 365
2 1 (2.13%) Mimecast
Communications & Networking
1 5 (10.64%) VPN
2 4 (8.51%) DHCP
3 3 (6.38%) LAN
3 3 (6.38%) Skype
3 3 (6.38%) WAN
4 2 (4.26%) DNS
4 2 (4.26%) TCP/IP
5 1 (2.13%) Broadband
5 1 (2.13%) Firewall
5 1 (2.13%) Internet
5 1 (2.13%) Intranet
5 1 (2.13%) IPsec
5 1 (2.13%) PPTP
5 1 (2.13%) Remote Desktop
5 1 (2.13%) SMS
5 1 (2.13%) VoIP
5 1 (2.13%) Wi-Fi
General
1 4 (8.51%) Retail
2 3 (6.38%) Finance
2 3 (6.38%) Manufacturing
3 2 (4.26%) Marketing
4 1 (2.13%) Back Office
4 1 (2.13%) Financial Institution
4 1 (2.13%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (4.26%) Software Packaging
Miscellaneous
1 4 (8.51%) Smartphone
2 3 (6.38%) iPhone
2 3 (6.38%) Life Science
3 2 (4.26%) iPad
4 1 (2.13%) Blackberry
4 1 (2.13%) Enterprise Software
4 1 (2.13%) Fat Client
4 1 (2.13%) Management Information System
4 1 (2.13%) NHS
4 1 (2.13%) Thin Client
4 1 (2.13%) Video Conferencing
Operating Systems
1 42 (89.36%) Windows
2 13 (27.66%) Windows 7
3 9 (19.15%) Windows Server
4 8 (17.02%) Windows XP
5 7 (14.89%) Windows 10
6 6 (12.77%) Windows Server 2012
7 5 (10.64%) Windows Server 2008
8 4 (8.51%) Windows Server 2003
9 3 (6.38%) Android
9 3 (6.38%) Apple iOS
10 1 (2.13%) Linux
10 1 (2.13%) Mac OS
10 1 (2.13%) Mac OS X
Processes & Methodologies
1 12 (25.53%) ITIL
2 3 (6.38%) Asset Management
2 3 (6.38%) Problem-Solving
2 3 (6.38%) Service Delivery
2 3 (6.38%) Software Deployment
3 2 (4.26%) Application Packaging
3 2 (4.26%) Cybersecurity
3 2 (4.26%) Incident Management
3 2 (4.26%) Investment Management
3 2 (4.26%) Problem Management
3 2 (4.26%) Security Patching
4 1 (2.13%) Benchmarking
4 1 (2.13%) CRM
4 1 (2.13%) Customer Requirements
4 1 (2.13%) Fund Management
4 1 (2.13%) Information Security
4 1 (2.13%) Quality Management
4 1 (2.13%) Risk Management
4 1 (2.13%) Root Cause Analysis
4 1 (2.13%) Time Management
Qualifications
1 4 (8.51%) Microsoft Certification
1 4 (8.51%) Security Cleared
2 3 (6.38%) ITIL Foundation Certificate
2 3 (6.38%) MCSA
2 3 (6.38%) SC Cleared
3 2 (4.26%) MCP
3 2 (4.26%) MCSE
4 1 (2.13%) A+ Certification
4 1 (2.13%) CHECK Team Member
4 1 (2.13%) DBS Check
4 1 (2.13%) ITIL Certification
Quality Assurance & Compliance
1 3 (6.38%) SLA
2 1 (2.13%) ISO/IEC 27001
System Software
1 40 (85.11%) Active Directory
2 1 (2.13%) Hyper-V
2 1 (2.13%) Terminal Services
2 1 (2.13%) VMware Infrastructure
Systems Management
1 7 (14.89%) SCCM
2 3 (6.38%) Norton AntiVirus
3 2 (4.26%) Symantec Endpoint Protection
4 1 (2.13%) AirWatch
4 1 (2.13%) Backup Exec
4 1 (2.13%) McAfee ePO
4 1 (2.13%) Systems Management Server (SMS)
Vendors
1 15 (31.91%) Microsoft
2 7 (14.89%) Citrix
3 4 (8.51%) HP
4 3 (6.38%) Apple
4 3 (6.38%) Symantec
5 2 (4.26%) Altiris
5 2 (4.26%) McAfee
5 2 (4.26%) Sophos
5 2 (4.26%) VMware
6 1 (2.13%) Adobe
6 1 (2.13%) Bloomberg
6 1 (2.13%) Cisco
6 1 (2.13%) ConnectWise
6 1 (2.13%) Fidessa
6 1 (2.13%) Google
6 1 (2.13%) Veeam