Period
to

The median annual salary for a 2nd Line Desktop Support Analyst was £35,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Desktop Support Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1192 993 769
Rank change year-on-year -199 -224 +318
Permanent jobs requiring a 2nd Line Desktop Support Analyst 35 18 24
As % of all permanent jobs advertised in the UK 0.020% 0.016% 0.037%
As % of the Job Titles category 0.022% 0.017% 0.039%
Number of salaries quoted 31 17 24
10th Percentile £25,000 £23,900 £24,500
25th Percentile £31,625 £27,500 £28,500
Median annual salary (50th Percentile) £35,000 £32,000 £35,000
Median % change year-on-year +9.38% -8.57% +7.69%
75th Percentile £43,250 £37,250 £37,500
90th Percentile £47,750 £37,500 £39,250
UK excluding London median annual salary £26,500 £31,750 £25,000
% change year-on-year -16.54% +27.00% -18.03%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst.

Salary trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Analyst over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -188 32 £35,000 +9.38% 1
London -176 22 £37,500 +7.14%
UK excluding London -111 10 £26,500 -16.54% 1
West Midlands -47 5 £25,000 -23.08%
Midlands -50 5 £25,000 -20.63%
Work from Home -215 3 £30,250 +6.61%
North of England -66 2 £32,000 -
South West - 2 £35,000 -
Yorkshire -22 1 £26,500 -11.67%
North West -60 1 £37,500 +17.19%
South East - 1 £27,500 -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Desktop Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 30 (85.71%) Windows
2 29 (82.86%) Active Directory
3 26 (74.29%) Microsoft 365
4 21 (60.00%) Windows 10
5 14 (40.00%) ITIL
6 13 (37.14%) Finance
7 12 (34.29%) Microsoft
7 12 (34.29%) TCP/IP
7 12 (34.29%) Social Skills
8 11 (31.43%) Windows Server
9 9 (25.71%) Citrix
9 9 (25.71%) Cisco
10 8 (22.86%) DNS
10 8 (22.86%) DHCP
10 8 (22.86%) Azure
10 8 (22.86%) Banking
11 7 (20.00%) Video Conferencing
11 7 (20.00%) iPhone
11 7 (20.00%) Windows 7
11 7 (20.00%) Microsoft Certification
11 7 (20.00%) MCP
11 7 (20.00%) Microsoft Office
11 7 (20.00%) Windows Server 2016
12 6 (17.14%) Windows Server 2019
12 6 (17.14%) SLA
12 6 (17.14%) MS Exchange
12 6 (17.14%) Firewall
12 6 (17.14%) SCCM
13 5 (14.29%) PowerShell
13 5 (14.29%) MCDST

2nd Line Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.14%) MS Exchange
2 3 (8.57%) SharePoint
3 1 (2.86%) CMS
3 1 (2.86%) IIS
Applications
1 7 (20.00%) Microsoft Office
2 2 (5.71%) Acrobat
Business Applications
1 1 (2.86%) Elite 3E
1 1 (2.86%) Fidessa
1 1 (2.86%) Remedy ITSM
Cloud Services
1 26 (74.29%) Microsoft 365
2 8 (22.86%) Azure
3 5 (14.29%) AWS
4 3 (8.57%) Mimecast
4 3 (8.57%) OneDrive
5 1 (2.86%) Google Workspace
Communications & Networking
1 12 (34.29%) TCP/IP
2 8 (22.86%) DHCP
2 8 (22.86%) DNS
3 6 (17.14%) Firewall
4 4 (11.43%) LAN
4 4 (11.43%) WAN
5 3 (8.57%) Cisco IOS
5 3 (8.57%) Internet
6 2 (5.71%) Unified Communications
6 2 (5.71%) VPN
6 2 (5.71%) WebEx
7 1 (2.86%) 4G
7 1 (2.86%) Cisco ASA
7 1 (2.86%) FIX Connectivity
7 1 (2.86%) Remote Desktop
Database & Business Intelligence
1 1 (2.86%) SQL Server
Development Applications
1 4 (11.43%) JIRA
General
1 13 (37.14%) Finance
2 12 (34.29%) Social Skills
3 8 (22.86%) Banking
4 4 (11.43%) Law
5 3 (8.57%) Legal
6 1 (2.86%) Advertising
6 1 (2.86%) Electronics
6 1 (2.86%) Manufacturing
6 1 (2.86%) Marketing
6 1 (2.86%) Public Sector
6 1 (2.86%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.86%) .NET
1 1 (2.86%) FIX Protocol
Miscellaneous
1 7 (20.00%) iPhone
1 7 (20.00%) Video Conferencing
2 4 (11.43%) iPad
3 3 (8.57%) Blackberry
4 1 (2.86%) Eurex
4 1 (2.86%) Smartphone
Operating Systems
1 30 (85.71%) Windows
2 21 (60.00%) Windows 10
3 11 (31.43%) Windows Server
4 7 (20.00%) Windows 7
4 7 (20.00%) Windows Server 2016
5 6 (17.14%) Windows Server 2019
6 5 (14.29%) Linux
6 5 (14.29%) Mac OS X
6 5 (14.29%) Windows Server 2012
7 3 (8.57%) Android
7 3 (8.57%) Mac OS
8 2 (5.71%) Windows 8
9 1 (2.86%) Solaris
9 1 (2.86%) Ubuntu
9 1 (2.86%) Unix
Processes & Methodologies
1 14 (40.00%) ITIL
2 4 (11.43%) ITSM
2 4 (11.43%) Kalman Filter
2 4 (11.43%) Problem-Solving
2 4 (11.43%) Service Delivery
3 3 (8.57%) Break/Fix
3 3 (8.57%) Creative Problem-Solving
3 3 (8.57%) Incident Management
3 3 (8.57%) Knowledge Transfer
3 3 (8.57%) Time Management
4 2 (5.71%) Continuous Improvement
4 2 (5.71%) Mobile Device Management
5 1 (2.86%) Client Onboarding
5 1 (2.86%) Desktop Virtualisation
5 1 (2.86%) Digital Marketing
5 1 (2.86%) Email Management
5 1 (2.86%) Patch Management
5 1 (2.86%) Proactive Management
5 1 (2.86%) Service Desk Management
5 1 (2.86%) Software Deployment
Programming Languages
1 5 (14.29%) PowerShell
1 5 (14.29%) Python
1 5 (14.29%) SQL
2 1 (2.86%) C#
2 1 (2.86%) VB.NET
Qualifications
1 7 (20.00%) MCP
1 7 (20.00%) Microsoft Certification
2 5 (14.29%) MCDST
2 5 (14.29%) MCITP
2 5 (14.29%) MCSA
2 5 (14.29%) MCSE
3 1 (2.86%) ITIL Certification
Quality Assurance & Compliance
1 6 (17.14%) SLA
System Software
1 29 (82.86%) Active Directory
2 2 (5.71%) Virtual Desktop
3 1 (2.86%) VMware Infrastructure
Systems Management
1 6 (17.14%) SCCM
2 4 (11.43%) Microsoft Intune
Vendors
1 12 (34.29%) Microsoft
2 9 (25.71%) Cisco
2 9 (25.71%) Citrix
3 5 (14.29%) Bloomberg
3 5 (14.29%) iManage
3 5 (14.29%) Reuters
4 4 (11.43%) Oracle
5 2 (5.71%) Aderant
5 2 (5.71%) Adobe
5 2 (5.71%) Intapp
5 2 (5.71%) VMware
6 1 (2.86%) CQG
6 1 (2.86%) DocuSign
6 1 (2.86%) Google
6 1 (2.86%) ION Trading
6 1 (2.86%) Ivanti
6 1 (2.86%) Patsystems
6 1 (2.86%) Polycom
6 1 (2.86%) Remedy
6 1 (2.86%) Sophos