2nd Line Desktop Support Analyst Jobs

Second Line Desktop Support Analyst
UK

The median Second Line Desktop Support Analyst salary in the UK is £45,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 696 891 954
Rank change year-on-year +195 +63 +261
Permanent jobs requiring a 2nd Line Desktop Support Analyst 9 6 23
As % of all permanent jobs advertised in the UK 0.016% 0.006% 0.023%
As % of the Job Titles category 0.018% 0.006% 0.025%
Number of salaries quoted 7 5 23
10th Percentile £38,100 - £27,500
25th Percentile £42,500 £26,500 £27,625
Median annual salary (50th Percentile) £45,000 £40,000 £33,444
Median % change year-on-year +12.50% +19.60% -2.35%
75th Percentile £50,625 £43,750 £44,750
90th Percentile £57,750 - £46,000
UK excluding London median annual salary £33,000 £34,750 £30,000
% change year-on-year -5.04% +15.83% +9.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,982 93,747 91,844
% of permanent jobs with a recognized job title 90.62% 94.66% 91.53%
Number of salaries quoted 26,989 67,111 57,934
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,000
Median % change year-on-year +6.67% -12.50% -
75th Percentile £74,014 £71,250 £80,750
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +6.00%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst.

Salary trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Analyst over the 6 months to 15 May 2025.

Salary histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +151 9 £45,000 +12.50% 2
London +111 8 £45,000 +12.50% 1
UK excluding London +174 1 £33,000 -5.04% 1
Work from Home +134 1 £52,500 +94.44%
Midlands +65 1 £33,000 +22.22% 1
West Midlands +55 1 £33,000 +22.22% 1

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2025, 2nd Line Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 9 (100.00%) Windows
2 8 (88.89%) Microsoft 365
3 7 (77.78%) Law
3 7 (77.78%) Microsoft
4 6 (66.67%) Microsoft Office
4 6 (66.67%) Windows 10
5 5 (55.56%) Active Directory
5 5 (55.56%) SLA
5 5 (55.56%) Legal
5 5 (55.56%) ITSM
6 3 (33.33%) Citrix
6 3 (33.33%) ITIL
6 3 (33.33%) Entra ID
6 3 (33.33%) Microsoft Intune
6 3 (33.33%) Finance
7 2 (22.22%) Apple iOS
7 2 (22.22%) Microsoft PowerPoint
7 2 (22.22%) Incident Management
7 2 (22.22%) Problem Management
7 2 (22.22%) Qualys
7 2 (22.22%) SCCM
7 2 (22.22%) User Experience
7 2 (22.22%) OneDrive
7 2 (22.22%) DHCP
7 2 (22.22%) Microsoft Excel
7 2 (22.22%) DNS
7 2 (22.22%) Service Management
7 2 (22.22%) Change Management
7 2 (22.22%) Handset
7 2 (22.22%) Softphone

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (66.67%) Microsoft Office
2 2 (22.22%) Microsoft Excel
2 2 (22.22%) Microsoft PowerPoint
Business Applications
1 1 (11.11%) Carpe Diem
1 1 (11.11%) Elite 3E
1 1 (11.11%) Remedy ITSM
Cloud Services
1 8 (88.89%) Microsoft 365
2 3 (33.33%) Entra ID
3 2 (22.22%) OneDrive
4 1 (11.11%) Azure
Communications & Networking
1 2 (22.22%) DHCP
1 2 (22.22%) DNS
1 2 (22.22%) Softphone
2 1 (11.11%) LAN
2 1 (11.11%) TCP/IP
2 1 (11.11%) VPN
2 1 (11.11%) WAN
2 1 (11.11%) Wi-Fi
2 1 (11.11%) Wireless
General
1 7 (77.78%) Law
2 5 (55.56%) Legal
3 3 (33.33%) Finance
4 1 (11.11%) Presentation Skills
4 1 (11.11%) Social Skills
Miscellaneous
1 2 (22.22%) Handset
1 2 (22.22%) Onboarding
2 1 (11.11%) Video Conferencing
Operating Systems
1 9 (100.00%) Windows
2 6 (66.67%) Windows 10
3 2 (22.22%) Apple iOS
4 1 (11.11%) Windows Server
Processes & Methodologies
1 5 (55.56%) ITSM
2 3 (33.33%) ITIL
3 2 (22.22%) Change Management
3 2 (22.22%) Customer Service
3 2 (22.22%) Incident Management
3 2 (22.22%) Patch Management
3 2 (22.22%) Problem Management
3 2 (22.22%) Security Patching
3 2 (22.22%) Service Management
3 2 (22.22%) User Experience
4 1 (11.11%) Document Management
4 1 (11.11%) Infrastructure Engineering
4 1 (11.11%) Line Management
4 1 (11.11%) Mobile Device Management
4 1 (11.11%) Practice Management
4 1 (11.11%) Ticket Management
Qualifications
1 1 (11.11%) Degree
Quality Assurance & Compliance
1 5 (55.56%) SLA
System Software
1 5 (55.56%) Active Directory
2 1 (11.11%) BitLocker
2 1 (11.11%) Firmware
Systems Management
1 3 (33.33%) Microsoft Intune
2 2 (22.22%) SCCM
Vendors
1 7 (77.78%) Microsoft
2 3 (33.33%) Citrix
3 2 (22.22%) Qualys
4 1 (11.11%) Apple
4 1 (11.11%) DocuSign
4 1 (11.11%) HP
4 1 (11.11%) iManage
4 1 (11.11%) Intapp
4 1 (11.11%) McAfee
4 1 (11.11%) MobileIron
4 1 (11.11%) Remedy
4 1 (11.11%) ServiceNow