2nd Line Desktop Support Analyst Jobs

Second Line Desktop Support Analyst
UK

The median Second Line Desktop Support Analyst salary in the UK is £29,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 703 1045 1054
Rank change year-on-year +342 +9 -314
Permanent jobs requiring a 2nd Line Desktop Support Analyst 26 33 16
As % of all permanent jobs advertised in the UK 0.050% 0.027% 0.013%
As % of the Job Titles category 0.052% 0.028% 0.013%
Number of salaries quoted 24 29 16
10th Percentile £26,500 £29,300 £26,563
25th Percentile £27,000 £33,750 £31,438
Median annual salary (50th Percentile) £29,500 £42,500 £37,000
Median % change year-on-year -30.59% +14.86% +5.71%
75th Percentile £55,000 £47,750 £43,500
90th Percentile - £50,000 £46,000
UK excluding London median annual salary £27,000 £30,500 £29,125
% change year-on-year -11.48% +4.72% +6.88%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst.

Salary trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Analyst over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +348 26 £29,500 -29.76% 1
UK excluding London +245 14 £27,000 -11.48%
London +257 12 £55,000 +26.44% 1
Midlands +137 10 £27,000 -3.57%
West Midlands - 10 £27,000 -
Work from Home +259 5 £27,000 -46.00%
South East +163 3 £30,000 -
North of England +138 1 - -
North West +127 1 - -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 19 (73.08%) Active Directory
2 17 (65.38%) Microsoft
3 15 (57.69%) Windows
4 13 (50.00%) Finance
4 13 (50.00%) Customer Service
5 11 (42.31%) ITSM
6 10 (38.46%) Internet
6 10 (38.46%) VPN
6 10 (38.46%) Inclusion and Diversity
6 10 (38.46%) Microsoft 365
7 9 (34.62%) iPhone
8 8 (30.77%) Apple iOS
8 8 (30.77%) Azure
8 8 (30.77%) Entra ID
9 7 (26.92%) Social Skills
9 7 (26.92%) Workflow
9 7 (26.92%) Asset Management
9 7 (26.92%) ITIL
9 7 (26.92%) Avaya
10 5 (19.23%) Microsoft Office
10 5 (19.23%) LAN
11 4 (15.38%) Ethernet
11 4 (15.38%) TCP/IP
11 4 (15.38%) Stakeholder Engagement
11 4 (15.38%) AirWatch
11 4 (15.38%) Microsoft Intune
12 3 (11.54%) ServiceNow
12 3 (11.54%) Software Licensing
12 3 (11.54%) Windows 7
12 3 (11.54%) Law

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (19.23%) Microsoft Office
2 2 (7.69%) Microsoft Excel
2 2 (7.69%) Microsoft PowerPoint
Cloud Services
1 10 (38.46%) Microsoft 365
2 8 (30.77%) Azure
2 8 (30.77%) Entra ID
Communications & Networking
1 10 (38.46%) Internet
1 10 (38.46%) VPN
2 5 (19.23%) LAN
3 4 (15.38%) Ethernet
3 4 (15.38%) TCP/IP
4 3 (11.54%) DNS
4 3 (11.54%) Firewall
4 3 (11.54%) WAN
5 2 (7.69%) Remote Desktop
6 1 (3.85%) DHCP
6 1 (3.85%) Wireless
General
1 13 (50.00%) Finance
2 10 (38.46%) Inclusion and Diversity
3 7 (26.92%) Social Skills
4 3 (11.54%) Law
5 2 (7.69%) Legal
5 2 (7.69%) Telecoms
6 1 (3.85%) Analytical Skills
Miscellaneous
1 9 (34.62%) iPhone
2 3 (11.54%) Video Conferencing
3 2 (7.69%) Self-Motivation
3 2 (7.69%) Team-Oriented Environment
4 1 (3.85%) CMDB
4 1 (3.85%) iPad
4 1 (3.85%) Mobile App
4 1 (3.85%) Onboarding
Operating Systems
1 15 (57.69%) Windows
2 8 (30.77%) Apple iOS
3 3 (11.54%) Windows 7
3 3 (11.54%) Windows NT
3 3 (11.54%) Windows XP
4 2 (7.69%) Windows 10
5 1 (3.85%) Android
5 1 (3.85%) Mac OS
Processes & Methodologies
1 13 (50.00%) Customer Service
2 11 (42.31%) ITSM
3 7 (26.92%) Asset Management
3 7 (26.92%) ITIL
3 7 (26.92%) Workflow
4 4 (15.38%) Stakeholder Engagement
5 3 (11.54%) Incident Management
5 3 (11.54%) Service Management
5 3 (11.54%) Software Licensing
6 2 (7.69%) Continuous Improvement
6 2 (7.69%) Data Management
6 2 (7.69%) Data Protection
6 2 (7.69%) Document Management
6 2 (7.69%) Fintech
6 2 (7.69%) Hardware Maintenance
6 2 (7.69%) Inventory Management
6 2 (7.69%) Process Improvement
6 2 (7.69%) Software Deployment
7 1 (3.85%) Line Management
7 1 (3.85%) Service Delivery
Programming Languages
1 3 (11.54%) PowerShell
Qualifications
1 3 (11.54%) A+ Certification
2 2 (7.69%) Degree
3 1 (3.85%) CCNA
3 1 (3.85%) Cisco Certification
3 1 (3.85%) Network+ Certification
System Software
1 19 (73.08%) Active Directory
Systems Management
1 4 (15.38%) AirWatch
1 4 (15.38%) Microsoft Intune
2 1 (3.85%) SCCM
Vendors
1 17 (65.38%) Microsoft
2 7 (26.92%) Avaya
3 3 (11.54%) HP
3 3 (11.54%) ServiceNow
4 1 (3.85%) Apple
4 1 (3.85%) Citrix